Panasonic KX-NS300, Pc Programming Manual

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Name Description Value Range Links
Options—Call Log
for Built-in ACD
Report Specifies whether to log call
information for the Built-in ACD
Report. This feature requires an
activation key.
Note
When this setting is enabled,
certain hospitality features
cannot be used. For details,
refer to the relevant chapter
in the Feature Manual.
Enable (all trunk
calls), Enable
(ICD group calls
only), Disable Feature Manual
References
2.2.2.1 Incoming Call
Distribution Group
Features—SUMMARY
2.2.2.10 Supervisory
Feature (ACD)
2.23.2 Room Status
Control
2.23.3 Call Billing for
Guest Room
Options—Call Log
for Built-in ACD
Report—ICD Group
Unanswered Call
Log Specifies whether to log call
information of unanswered calls
when the ICD group distribution
method is set to Uniform Call
Distribution or Priority Hunting,
for the Built-in ACD Report. Enable, Disable
Feature Manual
References
2.2.2.10 Supervisory
Feature (ACD)
Options—ICD Group
Call Monitor View—
Screen Update Time
(s) Specifies the screen update
interval time for the ICD Group
Call Monitor View. 5–60 Feature Manual
References
2.2.2.1 Incoming Call
Distribution Group
Features—SUMMARY
Options—
Announcement of
Estimated Waiting
Time—Calculated
based on (the
following time x
number of calls in
queue) Specifies the method to
announce the estimated wait time
to calls waiting in an ICD group
queue. The amount of time
announced is calculated using
the time set here for each call in
the queue. Average waiting
time
: The
average wait
time is used for
calculating the
announced
amount of wait
time.
Predefined
time
: A set
amount of time
(10–3600 s) is
used for
calculating the
announced
amount of wait
time.
Feature Manual
References
2.2.2.4 Queuing Feature
Options—
Announcement of
Estimated Waiting
Time—Threshold
Time for Special
Announce (10-60
min) Specifies the threshold wait time
for when calls waiting in an ICD
group queue will hear the special
announcement. 10–60 min Feature Manual
References
2.2.2.4 Queuing Feature
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
PC Programming Manual 405