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20.1 U

20.1.1 UM Group Failover

Description

Each UM group can be assigned a failover destination. If a call is routed to a UM group that is unavailable, the
call will be redirected to the specified UM group.

PBX

PBX

UM Group 1

Failover Group: 3

UM Group 2

PBX

UM Group 3

Offline

Incoming Call

UM group failover applies to incoming CO line calls (including DISA), intercom calls, and faxes.

Conditions

•

If a call cannot be routed to a UM group and no failover UM group is specified, the system handles the call
according to Intercept Routing—No Destination (

®

10.1.13 Intercept Routing—No Destination).

•

Failover redirection does not cascade; if the failover destination is unavailable, the call will not be redirected
to that UM group’s failover destination.

•

The same UM group may be specified as the failover destination for multiple UM groups. For example, UM
group 3 can be the failover destination for both UM group 1 and UM group 2.

PC Programming Manual References

11.7.2 PBX Configuration—[3-7-2] Group—UM Group—Unit Settings—

Fail Over Site Name

20.1.2 UNIFIED MESSAGING FEATURES

Description

The KX-NS1000 PBX has a built-in messaging system that provides voice mail and fax services to its
subscribers. The Unified Messaging system can also provide voice guidance to outside callers, either directing
them to their desired destination or to the mailbox of a subscriber, where they can leave a voice message.

Users

The following three types of users exist in the Unified Messaging system:

•

Subscriber (maximum: 1022)

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Feature Manual

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20.1.2 UNIFIED MESSAGING FEATURES

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Summary of Contents for KX-NS1000

Page 1: ...u for purchasing this Panasonic product Please read this manual carefully before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety Page 16 befo...

Page 2: ...lection Consoles DSS Consoles T1 off premise extensions T1 OPX Voice Processing Systems VPS T1 CO lines ELCOT CO lines KX TDE600 KX TDA600 only These types of telephones devices and CO lines are liste...

Page 3: ...rogramming Manual References Commonly used settings can be programmed using the Maintenance Console 15 1 3 PC Programming These PC programming items are noted throughout the Feature Manual for your re...

Page 4: ...some PBX models Please consult your certified Panasonic dealer for more information Product specifications are subject to change without notice Trademarks Microsoft and Outlook are either registered...

Page 5: ...IR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identification Presentation CONR Connected...

Page 6: ...Packet Internet Grouper PRI Primary Rate Interface PS Portable Station P SIP Panasonic SIP Phones KX HDV series KX TGP600 Communication IP camera and Video door phone KX NTV series PT Proprietary Tel...

Page 7: ...V VM Voice Mail VoIP Voice over Internet Protocol VPS Voice Processing System X XDP EXtra Device Port Document Version 2016 03 Feature Manual 7 List of Abbreviations...

Page 8: ...4 1 5 Call Log Incoming 55 4 1 6 Call Monitor 58 4 1 7 Call Park 60 4 1 8 Call Pickup 61 4 1 9 Call Splitting 66 4 1 10 Call Transfer 66 4 1 11 CALL WAITING FEATURES 69 4 1 12 Call Waiting Tone 71 4 1...

Page 9: ...ts 128 6 1 6 Emergency Call 129 6 1 7 Executive Busy Override 129 6 1 8 Extension Dial Lock 131 6 1 9 Extension Feature Clear 131 6 1 10 Extension PIN Personal Identification Number 133 6 1 11 Externa...

Page 10: ...NETWORK FEATURES 213 11 Features and Configurations K 217 11 1 K 218 11 1 1 KX UT Series SIP Phones 218 12 Features and Configurations L 221 12 1 L 222 12 1 1 LED Indication 222 12 1 2 Line Preferenc...

Page 11: ...CNIP CONP Calling Connected Name Identification Presentation 311 15 1 21 Private Network Features QSIG CT Call Transfer 313 15 1 22 Private Network Features QSIG Enhanced Features 314 15 1 23 Private...

Page 12: ...20 1 16 Unified Messaging Call Transfer to Outside 396 20 1 17 Unified Messaging Callback Number Entry 397 20 1 18 Unified Messaging Caller ID Call Routing 397 20 1 19 Unified Messaging Caller ID Call...

Page 13: ...ing Password Administration 423 20 1 67 Unified Messaging Personal Custom Service 423 20 1 68 Unified Messaging Personal Greetings 424 20 1 69 Unified Messaging PIN Call Routing 425 20 1 70 Unified Me...

Page 14: ...ireless XDP Parallel Mode 456 23 Appendix 459 23 1 Capacity of System Resources 460 23 2 Tones Ring Tones 464 23 3 Features that Require Activation Keys 466 23 4 Supported Management Information Base...

Page 15: ...Section 1 For Your Safety Document Version 2016 03 Feature Manual 15...

Page 16: ...aused when this unit is operated or handled improperly CAUTION This notice means that misuse could result in injury or damage to property The following types of symbols are used to classify and descri...

Page 17: ...st of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cann...

Page 18: ...18 Feature Manual Document Version 2016 03 1 1 1 For Your Safety...

Page 19: ...Section 2 Features and Configurations A Document Version 2016 03 Feature Manual 19...

Page 20: ...Absent Message which can only be used by that extension user Note The shown above indicates a parameter to be entered when assigning a message at an individual extension Up to seven s can be stored f...

Page 21: ...ng a CO line Conditions An account code can be stored in Memory Dialing One touch Dialing for example Account Button A flexible button can be customized as the Account button The Account button is use...

Page 22: ...alls placed to different areas Your PBX may use different telephone carriers to make calls to different areas in an effort to reduce costs Automatic Route Selection ARS is a feature which automaticall...

Page 23: ...there an available trunk group 5 Yes Sends the telephone number by the Idle Line Access Sends the telephone number as dialed Programming Procedures 1 ARS Mode ARS is turned on by selecting under which...

Page 24: ...ocation will have priority Programming Example ARS Leading Number Table Location No 1 2 3 Leading No 1 1212 01181 01144 Routing Plan No 3 1 5 12 Additional No of Digits 2 7 0 0 1 16 2 PBX Configuratio...

Page 25: ...s can be assigned to a carrier using an on off setting for each trunk group They can also be given a priority setting 1 4 which decides the order they are searched when seizing a line If there are no...

Page 26: ...Access Code 3 Removed No of Digits 4 Modify Command 5 Carrier J 4 0700 3 CPH 1 Carrier 1 Carrier 2 CLIP Table No 0123456789 0234567861 0356894526 0856325889 1 2 3 8 CLIP No Ext 1001 CLIP CLIP 02345678...

Page 27: ...d to recognize newly established network area codes and exchange codes as they are placed into service Failure to upgrade the premises PBXs or peripheral equipment to recognize the new codes as they a...

Page 28: ...ee If the called party was another extension or if the dialed number is handled by Automatic Route Selection ARS the number is automatically redialed after the extension user answers the callback ring...

Page 29: ...ithin a preprogrammed time period PC Programming Manual References 6 13 Tool UT Option Setting 10 3 PBX Configuration 2 3 System Timers Counters Dial IRNA Recall Tone Dial Extension First Digit Dial E...

Page 30: ...x detection ends If the fax tone CNG signal detection is delayed because of the fax machine type or the state of the line the DISA intercept timer may time out and the fax cannot be received In this c...

Page 31: ...system is reduced To continue to provide Unified Messaging service a mailbox can be created at the secondary PBX with the same number as the one on the primary PBX Even if the primary PBX becomes avai...

Page 32: ...e secondary PBX information to other terminals on the same remote local network instead of the PBX However only KX NS0154 IP CSs support this feature All IP CSs KX NS0154 only in a synchronization gro...

Page 33: ...channel expansion activation key is required at the secondary PBX KX UT extensions connected over a remote connection via an SBC are subject to further limitations when using this feature For details...

Page 34: ...tting The PBX clock will be adjusted every day at 3 05 AM if enabled through system programming Conditions General Through system programming it is possible to specify NTP ISDN or neither method as th...

Page 35: ...Feature Manual References 10 1 18 ISDN INTEGRATED SERVICES DIGITAL NETWORK FEATURES 19 1 4 Timed Reminder Document Version 2016 03 Feature Manual 35 2 1 8 Automatic Time Adjustment...

Page 36: ...36 Feature Manual Document Version 2016 03 2 1 8 Automatic Time Adjustment...

Page 37: ...Section 3 Features and Configurations B Document Version 2016 03 Feature Manual 37...

Page 38: ...olated mode Backup Master Mode When the Master unit goes offline the Slave units will detect the change in status The designated Slave unit will switch to Backup Master mode and the other Slave units...

Page 39: ...Master Unit PBX Offline PBX Offline PBX PBX Isolated mode Isolated mode Current Connection Lost Connection Conditions IMPORTANT In Backup Master mode and Isolated mode there are no restrictions on per...

Page 40: ...d and are available to the Backup Master unit or Isolated units for use in their respective modes However trial activation keys will not be available Copied activation keys are valid for 10 days start...

Page 41: ...g to the Time table set at the Master unit When the Time Service is in Break mode it is possible to use Quick Dialing to make a CO line call via an extension at another site in a One look network Syst...

Page 42: ...n to background music BGM through the built in speaker while on hook and idle The following audio sources are available for BGM External Music Source Internal Music Source BGM External BGM can also be...

Page 43: ...sic on Hold Music Source of BGM 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features External BGM On Off BGM Set Cancel 10 11 1 PBX Configuration 2 11 1 System Audio Gain Paging MOH Exte...

Page 44: ...44 Feature Manual Document Version 2016 03 3 1 2 BGM Background Music...

Page 45: ...Section 4 Features and Configurations C Document Version 2016 03 Feature Manual 45...

Page 46: ...ring calls directly from Outlook Users who have Unified Messaging mailboxes can also use Microsoft Outlook to access their messages through the e mail interface 20 1 61 Unified Messaging Microsoft Out...

Page 47: ...ach leading number Programming Example of the CDPG Table V IPGW Card Number Port Number Call Distribution Port Group 1 1 1 CDPG 1 1 2 CDPG 2 1 1 8 CDPG 2 2 1 CDPG 1 2 2 8 CDPG 3 1 9 13 PBX Configurati...

Page 48: ...T display when receiving a call and can be used to direct calls from specific callers to specific destinations automatically Additionally Caller ID information is logged in the Incoming Call Log of th...

Page 49: ...1 5 Call Log Incoming 3 Automatic Caller ID Number Modification When a call is received the PBX can automatically modify the caller s telephone number according to a preprogrammed set of rules Caller...

Page 50: ...Caller ID information is received from a call on an ISDN line and the call type is International National or Subscriber the following modification table is used instead of the above table Internationa...

Page 51: ...er of digits 0 Added number 91 Example Received number Modified number 313 555 1234 91 313 555 1234 4 System Speed Dialing Table The System Speed Dialing Table can store telephone numbers names and CL...

Page 52: ...details about the hardware requirements for a legacy gateway 18 1 11 Stacking Connection refer to the documentation of the legacy gateway When the caller s number is sent to an SLT a CO Line Access n...

Page 53: ...Incoming Call Wait Timer for Extension Caller ID 14 1 PBX Configuration 6 1 Feature System Speed Dial Feature Manual References 18 1 6 SMDR Station Message Detail Recording 18 1 9 Speed Dialing Person...

Page 54: ...It is possible to choose how to hold and transfer a call with an SLT through system programming The following methods are available Hold Hold to be Retrieved from Another Extension 1 Transfer to CO L...

Page 55: ...PT Operation Hold key mode Option 5 SLT SLT Hold Mode Operating Manual References 1 3 6 Call Hold 4 1 5 Call Log Incoming Description When a call containing Caller ID information is received by an ext...

Page 56: ...80 KX TD7696 6 line display PT 3 line display PT except KX T7633 KX T7630 KX T7433 1 line or 2 line display PT KX NT321 KX NT265 KX DT321 Wireless phone KX TD7895 KX T7885 1 1 KX WT125 KX WT126 KX UT...

Page 57: ...oming Call Log Memory The total number of incoming calls that can be logged by the PBX is limited The maximum number of calls that can be logged in the Incoming Call Log of each extension and ICD grou...

Page 58: ...arty conference call Caller Information before Call Monitor A PT PS user such as a boss can confirm the caller information of a call to another extension using a DSS button before performing Call Moni...

Page 59: ...being recorded between 2 extensions cannot be monitored if the user performing Call Monitoring is connected via QSIG TIE Monitoring a Conference When a user monitors a three party conference the voic...

Page 60: ...it is automatically disconnected Call Park Button Pressing the Call Park button parks or retrieves a call in a preset parking zone Any flexible button can be customized as the Call Park button It show...

Page 61: ...Pickup Description An extension user can answer a call ringing at any other extension The following types of Call Pickup are available Type Description Directed A specified extension s call is answer...

Page 62: ...s with a 3 line LCD or larger such as colleagues can view the caller information of a call to another extension which belongs to the same call pickup group The user can view the caller s information o...

Page 63: ...d on Class of Service COS programming 10 1 15 Internal Call Block also cannot pick up calls ringing at those extensions Directed Call Pickup A user can also pick up a call to a specified extension by...

Page 64: ...pickup group the following information is displayed on idle PTs Name associated with the caller s number The caller s number Name and extension number of the called extension Absent Message of the cal...

Page 65: ...ss of Service COS Settings Assistant Call Pickup by DSS 10 9 PBX Configuration 2 9 System System Options Option 4 DSS Key DSS key mode for Incoming Call DSS Key Call Pick up by DSS key for Direct Inco...

Page 66: ...arty The following features are available Feature Transferring method With Announcement Transfer is completed after announcing the transfer to the destination party Without Announcement Transfer is co...

Page 67: ...CD group centralized VM UM group or VM group The set extension ICD group centralized VM UM group or VM group is memorized as the Transfer Recall destination Yes Is the recall destination an extension...

Page 68: ...n SDN button or DSS button during a conversation with an extension or outside party can automatically transfer the call to the specified destination 15 1 4 PDN Primary Directory Number SDN Secondary D...

Page 69: ...call waiting and the telephone type a Call Waiting Tone Tone from the handset or built in speaker b OHCA Voice from the built in speaker c Whisper OHCA Voice from the handset d Off No notification Cal...

Page 70: ...ng Tone OHCA Whisper OHCA Disable Call Waiting disabled Call Waiting tone Call Waiting tone Call Waiting tone Enable Call Waiting disabled Call Waiting tone OHCA or Call Waiting tone Whisper OHCA or C...

Page 71: ...nes for CO line calls and intercom calls if Tone 2 has been selected through personal programming Call Waiting Tone Type Selection If Tone 1 has been selected the same Call Waiting tone will be heard...

Page 72: ...Group Up to 4 cellular phones can be assigned as members of an Incoming Call Distribution ICD Group and receive calls to the group 10 1 4 ICD Group Features Outside Destinations Cellular Phone XDP Par...

Page 73: ...1 14 CLI Calling Line Identification Distribution Description Directs an incoming CO line call to a specific destination when the caller s telephone number matches a number in the System Speed Dialin...

Page 74: ...onditions If Automatic Caller ID Modification is used Store the modified number in the System Speed Dialing Table PC Programming Manual References 14 1 PBX Configuration 6 1 Feature System Speed Dial...

Page 75: ...used The CLIP COLP number for the ICD group is used when making a call by pressing the ICD Group button or receiving a call which arrives at the ICD Group button Calling Line Identification Restrictio...

Page 76: ...ring Plan Main Features COLR Set Cancel CLIR Set Cancel Switch CLIP of CO Line Extension 10 9 PBX Configuration 2 9 System System Options Option 4 Send CLIP of CO Caller when call is transferred to CO...

Page 77: ...button and to a G CO button the same trunk group to more than one G CO button more than one L CO button Dialing the CO Line Access number selects a CO button according to the following priority S CO G...

Page 78: ...p CO 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Parameter Selection for Single CO Parameter Selection for Group CO 16 1 PBX Configuration 8 1 ARS System Setting ARS...

Page 79: ...C Calling Party Control Signal Detection the CO to CO Line Call Duration timer should not be disabled as automatic end of call detection cannot be performed PC Programming Manual References 10 7 1 PBX...

Page 80: ...d 4 1 17 CO Line Call Limitation The timer applied is that of the trunk group containing the CO line being used for the call immediately preceding the conference The timer cannot be extended If both C...

Page 81: ...extension user can call a conference group of up to 31 call members to make a voice announcement Members can listen to the announcement by answering the call During the announcement the voices of mem...

Page 82: ...isten to the announcement FLASH RECALL Flash Recall mode Removes the member who joined the conversation last The member will be disconnected from the conference group call and hear a reorder tone SP P...

Page 83: ...p calls Conference Group Call Control features are unavailable if an SLT or SIP extension is used to initiate the call Users of PSs other than the KX WT125 KX TCA185 KX TCA285 KX TCA385 may be able to...

Page 84: ...em Class of Service COS Settings Miscellaneous Conference Group Call Operation 10 9 PBX Configuration 2 9 System System Options Option 8 Conference Group Maximum Number of Speakers During a Conference...

Page 85: ...e Patterns All confirmation tone patterns have a default 23 2 Tones Ring Tones It is possible to eliminate each tone PC Programming Manual References 10 9 PBX Configuration 2 9 System System Options O...

Page 86: ...Busy Override h 4 1 6 Call Monitor i 14 1 3 OHCA Off hook Call Announcement j 22 1 5 Whisper OHCA k 19 1 5 TRS Toll Restriction l 6 1 8 Extension Dial Lock m 22 1 1 Walking COS n 4 1 17 CO Line Call...

Page 87: ...l is detected during a conference call 4 1 18 Conference the line is disconnected The remaining parties stay connected If CPC signal is detected during a call between a caller using the Direct Inward...

Page 88: ...API Protocol Third Party Call Control ECMA CSTA Phase 3 TAPI 2 1 Only one CTI server can connect to the PBX at a time For details about specific CTI features refer to the manual for your CTI applicati...

Page 89: ...Section 5 Features and Configurations D Document Version 2016 03 Feature Manual 89...

Page 90: ...Data Line Security 5 1 2 DHCP Dynamic Host Configuration Protocol Assignment Description It is possible to assign this PBX as a DHCP client allowing IP addresses to be received from a DHCP server ove...

Page 91: ...de rotary or tone can be selected for each analog CO line through system programming regardless of the originating extension under contract with the telephone company Mode Description DTMF Dual Tone M...

Page 92: ...ride Deny Hot Line Timed Reminder Tone 3A 3B This tone is heard when A called PS is being searched for Any of the features below are performed Account Code Entry Consultation Hold Answering a Timed Re...

Page 93: ...ne call Toll Restriction button Front Desk Extension assigned as a manager Guest Room CO line call restricted Conditions The modified TRS level only applies to the next one call placed at the user s e...

Page 94: ...numbers at this PBX will be sent to the corresponding extension Incoming calls with DID numbers that match extensions at other PBXs or CO line access numbers will be sent to the corresponding TIE line...

Page 95: ...distribution is disabled The call is routed to the DID destination extension 100 and Sales is displayed Note The following settings can also be specified in the DID table Tenant number determines the...

Page 96: ...ed for the current time mode No Programming Example DIL Table The table can be programmed for each CO line Port No CO Line No 01 02 Day Enable Enable Lunch Disable Disable Night Disable Disable Break...

Page 97: ...Settings DIL DIL Destination Day Lunch Break Night Tenant Number UM Service Group No VM Trunk Group No Feature Manual References 4 1 14 CLI Calling Line Identification Distribution 10 1 11 INCOMING CA...

Page 98: ...Codec Sampling Rate G 711 law 8 kHz G 711 a law 8 kHz Named Telephone event 8 kHz Comfort noise 8 kHz RED 8000 8 kHz Inband DTMF signals except for Flash received from the PBX s extensions CO lines ca...

Page 99: ...l is routed to the destination Yes The PBX receives the dialed digits and checks the dialed number No What is the DISA security mode Continued on next page F A The call is routed to an operator etc DI...

Page 100: ...SA Reorder Tone time expires Yes Is the extension in DND mode Yes No A No Yes The call is established The call is routed to the intercept destination DISA Intercept Routing No Answer Does the destinat...

Page 101: ...9 The call will be redirected to the destination assigned to that AA number 10 3 PBX Configuration 2 3 System Timers Counters DISA Door Reminder U Conf DISA No Dial Intercept Timer 13 3 1 PBX Configur...

Page 102: ...y CO Line Security No Security 1 Available 1 If CO line call is available Account Code Entry 2 1 2 Account Code Entry is also available Note DISA AA service and Operator Call 14 1 9 Operator Features...

Page 103: ...e Station Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break Night Walking COS Through DISA If the caller performs Walking COS extension n...

Page 104: ...lly activated System programming is required to enable this feature SMDR The call information for DISA is recorded as the one of the DISA floating extension numbers 18 1 6 SMDR Station Message Detail...

Page 105: ...Call Limitation If the timer expires the line will be disconnected unless the originating caller extends the time by sending any DTMF signaling The caller can prolong the call duration within the prep...

Page 106: ...CD group the call will wait in a queue until answered but the Queuing Time Table will not function When using this feature do not use the Executive Busy Override feature to interrupt the established c...

Page 107: ...and Send CLIP of CO Caller when call is transferred to CO CLIP of Held Party is set to Disable Displayed CLIP The CLIP set for the line that Cellular Phone 1 used to transfer the call Cellular Phone 2...

Page 108: ...ISA CO to CO Call Prolong Time DISA Progress Tone Continuation Time before Recording Message DISA Reorder Tone Duration 10 3 PBX Configuration 2 3 System Timers Counters Miscellaneous Extension PIN Lo...

Page 109: ...The first line message can be either a c or e at each extension through system programming These can be displayed in turn by pressing the TRANSFER button or DISP Soft button during a call Duration of...

Page 110: ...ame Operating Manual References 3 1 2 Personal Programming 5 1 12 Distribution Order Description The distribution method of queued calls in an incoming call distribution group to an idle extension tha...

Page 111: ...3 in group 2 is given priority with this method FIFO Calls have been distributed by DIL DID CLI The number in the circle is the queuing order 1 6 Incoming Call Distribution Group 1 3 5 Incoming Call D...

Page 112: ...n idle extension within an idle extension hunting group any extension that has DND set will be skipped The call will go to the next extension in the group not the Intercept Routing Busy DND destinatio...

Page 113: ...ed door will remain unlocked for a preprogrammed length of time If the door opener is a type that locks automatically when the door is closed it is recommended that Door Open Duration be set to 2 seco...

Page 114: ...all will be disconnected Door Open While engaged on a doorphone call an extension user can unlock the door to let the visitor in 5 1 14 Door Open A doorphone number can be referenced for each doorphon...

Page 115: ...vation The recommended settings can be applied immediately from the resource advisor tool The resource usage can be calculated using the following types of services and features Service Feature DSP Re...

Page 116: ...P Cost 1 CO line using G 729 codec 8 50 8 8 CO line using G 711 codec 128 80 102 4 Extension using G 729 codec 32 50 35 2 Extension using G 711 codec 128 80 102 4 IP CS using G 729 codec 8 50 8 8 Unif...

Page 117: ...required for your system For example reserving resources for Two way Recording 20 1 9 Unified Messaging Automatic Two way Recording for Manager 20 1 90 Unified Messaging Two way Record Two way Transfe...

Page 118: ...cannot be established even if sufficient conference resources are available Conditions One look Networking 14 1 4 One look Network Resources are reserved individually for each PBX The total number of...

Page 119: ...ired for a call from an IP extension to an IP CO line requires X Y number of resources Unified Messaging access IP PT Y X PBX G 711 UM Playing back messages from or recording messages to the Unified M...

Page 120: ...resources can be used The DSP resource usage graph shows the DSP resources reserved for each service the free DSP resources and the total DSP resources available on a per hour basis An example of the...

Page 121: ...NS0110 DSP M Card KX NS0111 DSP L Card KX NS0112 PC Programming Manual References 9 4 PBX Configuration 1 1 Configuration Slot System Property Main DSP CODEC G 711 only SIP extension DSP CODEC G 711...

Page 122: ...122 Feature Manual Document Version 2016 03 5 1 18 DSP Resource Usage...

Page 123: ...Section 6 Features and Configurations E Document Version 2016 03 Feature Manual 123...

Page 124: ...this feature by entering the feature number while the current call is placed on Consultation Hold e g is going to be transferred to an extension of the host PBX 4 1 21 Consultation Hold PC Programming...

Page 125: ...User Email Notification in 8 2 1 Users Add User Single User To send e mail notifications the SMTP server settings must be configured Up to 3 e mail addresses can be registered for each extension user...

Page 126: ...ailbox E mail notifications will not be sent if this address is not set 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting E mail Text Message Device Device No 1 2 3 E mail Address PC Programmi...

Page 127: ...DOORPHONE card must be installed A maximum 80 sensors can be connected to the PBX An e mail address can be set for each external sensor For users to receive sensor alarm notifications the following s...

Page 128: ...er 2 A software update has been downloaded from the update FTP server 3 A software update has been successfully installed 4 A software license is about to expire Conditions To send e mail notification...

Page 129: ...to the extension will be sent regardless of the settings such as CLIR or CLIP number assigned to an ISDN port to be used This feature is only available when using a PRI line with E911 compatible serv...

Page 130: ...0 DISA Direct Inward System Access This feature is not available for a CO to CO line call via Direct Inward System Access DISA One touch Executive Busy Override Automatic Callback Busy cannot be used...

Page 131: ...on Dial Lock Other features can also temporarily change an extension s TRS level similar to Extension Dial Lock If an extension is locked the TRS level determined by the following features takes prior...

Page 132: ...PIN 6 1 10 Extension PIN Personal Identification Number will not be cleared by this feature If dial tone 2 is heard after Extension Feature Clear After performing Extension Feature Clear Call Waiting...

Page 133: ...end a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly Extension PIN Lock If the extension PIN is entered incorrectly three times the line wi...

Page 134: ...lay port not a door opener port Some devices may be unable to communicate correctly with the PBX Confirm compatibility with the manufacturer of a device before installing it Each external relay port h...

Page 135: ...When the call is answered if distinctive dial tones are enabled dial tone 3 is heard which continues until the user goes on hook If the sensor call is not answered within a specified time the call wil...

Page 136: ...Answerback Consultation Hold Call Hold 4 1 21 Consultation Hold 4 1 4 Call Hold Call Transfer 4 1 10 Call Transfer Executive Busy Override 6 1 7 Executive Busy Override Sensor call information is out...

Page 137: ...Section 7 Features and Configurations F Document Version 2016 03 Feature Manual 137...

Page 138: ...sed to cancel the selected item PROGRAM Used to enter and exit programming mode FLASH RECALL Used to disconnect the current call and make another call without hanging up Flash Recall mode or Terminate...

Page 139: ...r to call the displayed number SHIFT Used to access the second level of Soft button items MODE Used to change the current display to access various features NEXT PAGE Used to switch the page for the S...

Page 140: ...DR Station Message Detail Recording restarts the call timer inserts a pause and checks the Toll Restriction TRS level 19 1 5 TRS Toll Restriction again The Terminate feature will be performed when pre...

Page 141: ...ouch Dialing Incoming Call Distribution ICD Group Used to access a specified incoming call distribution ICD group for making or receiving calls 10 1 1 ICD GROUP FEATURES Message Used to leave a Messag...

Page 142: ...riction CLIR 1 Used to switch between CLIP and CLIR services 4 1 15 CLIP Calling Line Identification Presentation 15 1 20 Private Network Features QSIG CLIP COLP Calling Connected Line Identification...

Page 143: ...and receive both outside and intercom calls 15 1 4 PDN Primary Directory Number SDN Secondary Directory Number Extension Secondary Directory Number SDN Used to show the current status of another exte...

Page 144: ...ble Station Flexible Button Operating Manual References 1 3 62 Self Labeling KX NT366 KX NT553 KX NT556 KX NT560 KX UT248 KX UT670 only 3 1 4 Customizing the Buttons 7 1 4 Flexible Numbering Fixed Num...

Page 145: ...e 23 Leading Number 52 Extension Numbering Scheme 24 Leading Number 53 Extension Numbering Scheme 25 Leading Number 54 Extension Numbering Scheme 26 Leading Number 55 Extension Numbering Scheme 27 Lea...

Page 146: ...all Park Retrieve 1 2 52 Call Hold Retrieve Specified with a Held CO Line Number 1 53 Door Open 1 55 External Relay 56 External Feature Access 60 SIP Refer Blind 3 61 COLR set cancel 1 7 0 CLIR set ca...

Page 147: ...uick Dialing 1 80 4 None 1 SIP extension users can use these feature numbers 2 From a SIP extension this feature number can be used only for Call Park Retrieve 3 This feature number is used for the SI...

Page 148: ...following are examples of feature number conflicts 1 and 11 0 and 00 2 and 21 10 and 101 32 and 321 etc Feature number Additional number Parameter Certain flexible feature numbers require additional d...

Page 149: ...DISA Direct Inward System Access 536 599 or 58 two digit OGM number 1 Group Incoming Call Distribution ICD Group Used to call an ICD group 10 1 1 ICD GROUP FEATURES 6 or 60 two digit group number 1 2...

Page 150: ...ture Manual References 15 1 3 PC Programming 7 1 6 FWD Call Forwarding Description Extensions and incoming call distribution groups can forward their calls to preset destinations There are several dif...

Page 151: ...inations Destination Availability Condition for Original Extension Incoming Call Distribution Group Wired Extension PT SLT SIP Extension T1 OPX Only available when FWD to extension is allowed through...

Page 152: ...ution Group Group FWD COS programming determines the incoming call distribution groups that can use this feature FWD to CO Line COS programming determines the extensions or incoming call distribution...

Page 153: ...xible button customized as a Group FWD button can be used to set or unset the FWD feature for an extension by specifying its extension number To allow this feature the extension subject to this operat...

Page 154: ...nsion has set Remote Operation by Other Extension to Allow through COS programming Parallel Ringing When Forwarding to CO Line KX NSE101 KX NSE105 KX NSE110 or KX NSE120 Activation Key for Mobile Exte...

Page 155: ...PBX Configuration 4 1 1 Extension Wired Extension Extension Settings FWD DND 12 1 2 PBX Configuration 4 1 2 Extension Wired Extension FWD DND 12 2 1 PBX Configuration 4 2 1 Extension Portable Station...

Page 156: ...s for CO line calls to that extension can be switched temporarily without clearing the FWD destination During setting the LED of the button shows the current CO line call FWD DND status The forwarding...

Page 157: ...1 PBX Configuration 2 6 1 System Numbering Plan Main Features FWD DND Set Cancel Call from CO Extension FWD DND Set Cancel Call from CO FWD DND Set Cancel Call from Extension Group FWD Set Cancel Cal...

Page 158: ...Operating Manual References 3 1 2 Personal Programming 158 Feature Manual Document Version 2016 03 7 1 7 FWD DND Button Group FWD Button...

Page 159: ...Section 8 Features and Configurations G Document Version 2016 03 Feature Manual 159...

Page 160: ...r group and cannot belong to more than one extension user group 11 2 PBX Configuration 3 2 Group User Group Assignable Extensions Proprietary telephone PT single line telephone SLT portable station PS...

Page 161: ...figuration 3 6 Group Extension Hunting Group 11 6 1 PBX Configuration 3 6 Group Extension Hunting Group Member List 4 Incoming Call Distribution Group ICD Group An ICD group is a group of extensions w...

Page 162: ...up Unit Settings 11 12 1 PBX Configuration 3 12 1 Group VM DTMF Group System Settings 11 12 2 PBX Configuration 3 12 2 Group VM DTMF Group Group Settings 11 12 2 1 PBX Configuration 3 12 2 Group VM DT...

Page 163: ...ing a maximum of 31 parties can be assigned to a group When Broadcast Mode is disabled a maximum of 7 parties can be assigned to a group A maximum of 8 conference groups can be programmed 11 9 PBX Con...

Page 164: ...elephone are in the same P2P group a P2P connection is established between the IP telephone and the PBX Site 2 P2P Group 1 Router Router PBX Site 1 PBX DSP SLT 11 10 PBX Configuration 3 10 Group P2P G...

Page 165: ...Section 9 Features and Configurations H Document Version 2016 03 Feature Manual 165...

Page 166: ...O Line Calls System programming is required to use this feature Hands free Answerback for Calls From an Extension That Placed a CO Line Call on Consultation Hold Calls from an extension that placed a...

Page 167: ...on Description A proprietary telephone PT user can talk to another party without lifting the handset Pressing specific buttons such as REDIAL automatically activate hands free mode Conditions PTs with...

Page 168: ...It is possible to change from headset mode to hands free mode or vice versa during a conversation by pressing the Headset button Headset users cannot use the following features Automatic Redial 17 1...

Page 169: ...ails refer to 17 1 3 Room Status Control 9 1 5 Host PBX Access Code Access Code to the Telephone Company from a Host PBX Description This PBX can be installed behind an existing PBX host PBX by connec...

Page 170: ...the user dialed access code and the subsequent digits when ARS mode is enabled 2 1 3 ARS Automatic Route Selection SMDR The dialed number including the Host PBX Access code will be recorded on Station...

Page 171: ...s generated for a specified time assigned through system programming and then dialing starts During this waiting time the user can dial another party overriding the Hot Line feature This feature is al...

Page 172: ...172 Feature Manual Document Version 2016 03 9 1 6 Hot Line...

Page 173: ...Section 10 Features and Configurations I Document Version 2016 03 Feature Manual 173...

Page 174: ...n be programmed as desired to handle incoming calls Calls to the group can be monitored by an extension assigned as a supervisor 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group G...

Page 175: ...istribution Incoming calls are distributed using one of the following methods Distribution Method Description Uniform Call Distribution UCD Calls are distributed evenly to a different extension each t...

Page 176: ...One extension can have more than one ICD Group button of the same or different incoming call distribution groups Multiple ICD Group If all ICD Group buttons in the same incoming call distribution gro...

Page 177: ...in Overflow Queuing Busy Overflow No Answer Miscellaneous 11 5 1 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Member List 11 5 3 PBX Configuration 3 5 3 Group Incomi...

Page 178: ...group Extn B Extn C Extn X Ring All extensions in the group ring simultaneously Delayed Ringing Delayed ringing or no ringing can be programmed for each extension in the group The call can be answered...

Page 179: ...CD Priority Hunting The Group Call Waiting feature activates on an idle ICD Group button located on busy member extensions in a certain order This order depends on the type UCD or Priority Hunting Cal...

Page 180: ...ion 3 5 3 Group Incoming Call Distribution Group Miscellaneous Options Wrap up Timer based on Options Longest Idle Distribution 10 1 3 ICD Group Features Log in Log out Description Members of an incom...

Page 181: ...fied incoming call distribution group Log out Status Log in Status All Used to log in to or out of all incoming call distribution groups to which the extension user belongs After Log out Operation Aft...

Page 182: ...upervisory Log in Log out Information on SMDR Log in Log out information can be printed out on SMDR 18 1 6 SMDR Station Message Detail Recording PC Programming Manual References 10 6 1 PBX Configurati...

Page 183: ...hin the PBX This is useful in situations such as the following An extension user can have his PT and multiple cellular phones ring together for calls An employee who is not in the office but is still...

Page 184: ...can be assigned for virtual PSs in the same way as for other extensions The wrap up time feature and Automatic Log out feature are not available for virtual PSs When forwarding calls to a public CO li...

Page 185: ...setting is enabled d An Overflow command is assigned to the Queuing Time Table e The Overflow time expires f Manual Queue Redirection is performed Available Destination The overflow destinations can b...

Page 186: ...ion is unavailable a If the CO line call arrives through the ELCOT LCOT or T1 LCOT GCOT card 1 If the call was once in a queue and an outgoing message OGM was sent to it or the call reached an incomin...

Page 187: ...sic on Hold xx applies to the number of seconds to wait 05 80 If an OGM has not been sent to the caller the caller hears a ringback tone If an OGM has been sent to the caller the caller hears Music on...

Page 188: ...the Queuing Time Table the caller can dial a digit while listening to the OGM and be redirected to the destination assigned to that digit For example programming the VM group floating extension numbe...

Page 189: ...PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Type Extension Number for Hurry up 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Extension Number fo...

Page 190: ...Red on Green on Status Log out Log in Ready Since JAN 29 09 10AM Total Calls 00996 Overflow Calls 00131 Lost Calls 00039 Average Waiting 02 12 EXIT CLEAR JAN 31 08 13AM FRI 601 Sales Section Waiting C...

Page 191: ...ns of an ICD group This is done by monitoring the current condition of the ICD group and by collecting and analyzing statistical ACD report information Feature Description ICDG Management Group Monito...

Page 192: ...iption Incoming Calls Total The number of incoming calls received by the target ICD group Answered The number of incoming calls answered by the target ICD group Lost The number of incoming calls to th...

Page 193: ...target ICD group HH MM SS D 1 Average The average waiting time of canceled calls for the target ICD group HH MM SS Max The longest waiting time of canceled calls for the target ICD group HH MM SS Max...

Page 194: ...The caller s number Reports can be output as a graph exported as a file or printed out after filtering results as necessary There are 2 ways to export reports Manual export Export the report manually...

Page 195: ...follows Without optional Storage Memory Card 10000 calls Trial With optional Storage Memory S M L Card KX NS0135 KX NS0136 KX NS0137 600000 calls A maximum of 12 months 367 days of ACD reports are sa...

Page 196: ...tribution order When multiple groups enable the VIP Call mode the incoming call distribution group with the lowest numbered group has the highest priority After all calls queued in a group have been d...

Page 197: ...do not follow the regular distribution order the calls in those groups are distributed in the order of 1 8 4 6 Once all the calls in groups 1 and 3 have been distributed the calls in groups 2 and 4 a...

Page 198: ...to a single destination An extension user can belong to only one idle extension hunting group If all the searched extensions are busy The PBX redirects the call to an overflow destination which can b...

Page 199: ...line Private lines are used to connect different PBXs and form a private network 15 1 12 PRIVATE NETWORK FEATURES while public lines connect a PBX to a public network i e the telephone company Certai...

Page 200: ...llers telephone numbers CLI distribution when enabled for the current time mode takes precedence over DIL or DID distribution Distribution Method Description Details in Calling Line Identification CLI...

Page 201: ...ed destination 10 1 12 Intercept Routing Busy If a called party is already handling another call the new call is redirected to a preprogrammed destination DND If a called party is in Do Not Disturb DN...

Page 202: ...ted to an operator 10 1 13 Intercept Routing No Destination Intercept Routing redirects calls to destinations based on the original destination of the call as shown in the table below Different interc...

Page 203: ...operator AA 0 AA 9 The call will be redirected to the destination assigned to that AA number 13 3 1 PBX Configuration 5 3 1 Optional Device Voice Message DISA System Option 1 DISA Intercept Intercept...

Page 204: ...estination Availability Wired Extension PT SLT SIP Extension T1 OPX PS ICD Group PS Ring Group UM Group VM Group DTMF DPT Fax Unit External Pager TAFAS DISA Idle Line Access no Phone no Trunk Group Ac...

Page 205: ...ing the call 18 4 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Intercept Routing DND Destination sets DND a ELCOT LCOT or T1 LCOT GCOT Card The caller will hear a ringback tone If i...

Page 206: ...Extension Call Feature Manual References 5 1 10 DISA Direct Inward System Access 5 1 13 DND Do Not Disturb 10 1 13 Intercept Routing No Destination Description Directs a CO line call to an operator w...

Page 207: ...the calling party talks to the user immediately after a confirmation tone Denying voice calling can also be selected Alternate Calling Ring Voice A caller can change the called party s preset call re...

Page 208: ...10 1 15 Internal Call Block Description Internal calls can be restricted based on the Class of Service COS assigned to the caller and to the called party Programming Example Internal Call Block Calle...

Page 209: ...ones 5 1 15 Doorphone Call PC Programming Manual References 10 7 3 PBX Configuration 2 7 3 System Class of Service Internal Call Block COS Number of the Extension Which Receive the Call from Other Ext...

Page 210: ...cally switches its connection to the secondary PBX to continue operation Statistics and Diagnostics The IP CS compiles statistics about its performance for diagnostic purposes The following logs can b...

Page 211: ...gramming Manual References 7 4 4 Utility Monitor Trace CS Status Monitor Air Sync Group 7 4 5 Utility Monitor Trace CS Status Monitor LAN Sync Group 7 5 5 Utility Report IP CS Information 9 5 1 PBX Co...

Page 212: ...performance DSP resources can be reserved for VoIP communication 5 1 18 DSP Resource Usage However DSP resources are not required for P2P calls 15 1 5 Peer to Peer P2P Connection KX NT307 PSLP1528 Blu...

Page 213: ...ration 1 1 Configuration Slot Port Property PRI Port Main Port Type 2 ISDN Supplementary Services for Public Network Service Description Details in Direct Inward Dialing DID Directs a call with a DID...

Page 214: ...Extension Wired Extension Extension Settings Main Extension Number Network Type Each ISDN port can be set to the requirements of each country area L1 Active Mode and L2 Data Link Mode The active mode...

Page 215: ...Configuration 4 2 1 Extension Portable Station Extension Settings Option 7 ISDN Bearer Feature Manual References 15 1 17 PRIVATE NETWORK FEATURES QSIG Document Version 2016 03 Feature Manual 215 10 1...

Page 216: ...216 Feature Manual Document Version 2016 03 10 1 18 ISDN INTEGRATED SERVICES DIGITAL NETWORK FEATURES...

Page 217: ...Section 11 Features and Configurations K Document Version 2016 03 Feature Manual 217...

Page 218: ...refer to 14 1 PBX Configuration 6 1 Feature System Speed Dial Memory in the PC Programming Manual System speed dial numbers do not download immediately they download when the telephone is rebooted The...

Page 219: ...line When the primary PBX is available again the phone reconnects to it 2 1 7 Automatic Rerouting to Secondary PBX For detailed explanations about a particular KX UT series SIP phone refer to the tele...

Page 220: ...220 Feature Manual Document Version 2016 03 11 1 1 KX UT Series SIP Phones...

Page 221: ...Section 12 Features and Configurations L Document Version 2016 03 Feature Manual 221...

Page 222: ...roup PDN Corresponding Extension Status Button DSS SDN 1 Light Pattern of the Message Ringer Lamp IP PT and DPT Incoming call from a CO line Red flashing Incoming call from another extension Green fla...

Page 223: ...has the line on Exclusive Hold Other extensions are using all CO lines in the trunk group Another extension is holding the line Incoming call This extension is logged out of the ICD group Rapid red f...

Page 224: ...S key mode for Incoming Call Feature Manual References 4 1 4 Call Hold 4 1 18 Conference 7 1 7 FWD DND Button Group FWD Button 10 1 2 ICD Group Features Group Call Distribution 10 1 3 ICD Group Featur...

Page 225: ...coming Preferred Line 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 4 Incoming Preferred Line Operating Manual References 3 1 2 Personal Programming 12 1 3 Line P...

Page 226: ...X Configuration 4 1 1 Extension Wired Extension Extension Settings Option 4 Outgoing Preferred Line 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 4 Outgoing Prefe...

Page 227: ...ording SMDR if enabled through system programming The PBX can be automatically diagnosed at a preprogrammed time every day Installation Manual References 7 1 6 Troubleshooting by Error Log 8 4 2 One l...

Page 228: ...228 Feature Manual Document Version 2016 03 12 1 4 Local Alarm Information...

Page 229: ...Section 13 Features and Configurations M Document Version 2016 03 Feature Manual 229...

Page 230: ...IN of an extension remotely or a verification code PIN PIN Lock is also unlocked Required 6 1 10 Extension PIN Personal Identification Number 21 1 1 Verification Code Entry Remote Extension Dial Lock...

Page 231: ...anager Password Only one manager password can be assigned per PBX PC Programming Manual References 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings Manager Manager 19 1 PBX Configur...

Page 232: ...Store digits and by pressing the corresponding buttons PAUSE Pause P Store a dialing pause by pressing the PAUSE button 15 1 2 Pause Insertion FLASH RECALL Hooking 1 F Store a flash recall signal EFA...

Page 233: ...s telephone will light indicating that a call was missed or a message recorded by the Unified Messaging system or a Voice Processing System VPS is waiting A Message button can be used to call the cal...

Page 234: ...tails refer to the documentation of the PBX to which the extensions are connected Only Standard type or Unsolicited type general SIP extensions can control message waiting indication LEDs For details...

Page 235: ...s Selected based on the tenant setting to which the extension user belongs Incoming CO Line Calls Selected based on the tenant setting of the distribution method DIL DID DSP Resource Usage Music on Ho...

Page 236: ...ging MOH External MOH MOH 1 8 Music On Hold 1 8 Feature Manual References 3 1 2 BGM Background Music 19 1 2 Tenant Service 13 1 5 Mute Description During a conversation a proprietary telephone PT user...

Page 237: ...Section 14 Features and Configurations O Document Version 2016 03 Feature Manual 237...

Page 238: ...ion can record outgoing messages OGMs for the following features Feature Usage Details in Direct Inward System Access DISA When a call arrives on a DISA line the caller will hear a message 5 1 10 DISA...

Page 239: ...al audio source to the PBX via an external music port After recording messages a manager extension can also play them back for confirmation A progress tone is sent to a manager extension before record...

Page 240: ...owing cases a COS or called extension s telephone type is not available for this feature b The called extension DPT is in the Digital XDP connection The Call Waiting tone is sent to the called extensi...

Page 241: ...KX NS1000 Site 2 PBX Slave Unit Site 3 Slave Unit PBX Private IP Network Features of One look networking Simple setup and expansion When setting up a PBX initially the first step is to specify whethe...

Page 242: ...ach UM group so that if a UM group s unit goes offline calls directed to it will be redirected to the failover UM group For details see 14 1 6 ONE LOOK NETWORKING SURVIVABILITY FEATURES Restricting CO...

Page 243: ...PBX can acquire the current time either automatically from the Master unit an NTP Network Time Protocol server or caller ID information over ISDN or the time can be set manually Certain PBX features...

Page 244: ...ter unit Tenants 19 1 2 Tenant Service and ICD groups 10 1 1 ICD GROUP FEATURES can contain extensions from multiple sites and therefore multiple time zones For time sensitive operations such as Time...

Page 245: ...alls Installation Manual References 2 1 1 System Configurations 8 4 1 One look Network 8 4 3 Information about Slave Units PC Programming Manual References 10 1 1 PBX Configuration 2 1 1 System Date T...

Page 246: ...width since the Master unit must constantly monitor and manage the status of the Slave units and connected devices Therefore if bandwidth is a concern an H 323 QSIG network may be preferable When to c...

Page 247: ...t 3 1 1 Backup Master Mode and Isolated Mode Isolated Mode If the Master unit fails and either 1 there is no Backup Master unit or 2 the Backup Master unit also fails the Slave units continue operatin...

Page 248: ...xtension settings of the main extension except key settings incoming line preference and outgoing line preference When calling from a sub extension the caller information extension number extension Na...

Page 249: ...Bearer BGM On Off LCS On Off For features such as Hold Recall that call the extension back and are set at the extension the callback is received only at the main or sub extension that set the feature...

Page 250: ...ch Dialing button Full One touch Dialing There is no need to go off hook before pressing a One touch Dialing button PC Programming Manual References 12 1 1 PBX Configuration 4 1 1 Extension Wired Exte...

Page 251: ...s directed to the extension s tenant operator If a tenant operator is not assigned the call is directed to the PBX operator In this case the current time mode of the extension s tenant is used to dete...

Page 252: ...252 Feature Manual Document Version 2016 03 14 1 9 Operator Features...

Page 253: ...Section 15 Features and Configurations P Document Version 2016 03 Feature Manual 253...

Page 254: ...xternal pagers One extension user group or external pager can belong to several paging groups In a One look network external pagers at any site can be assigned to a paging group 8 1 1 GROUP FEATURES E...

Page 255: ...and external pagers can be changed through system programming Paging DND When Do Not Disturb DND 5 1 13 DND Do Not Disturb is set for incoming calls it is programmable whether an extension receives p...

Page 256: ...essing the PAUSE button in all cases except for the following access codes where a pause is automatically inserted between the user dialed access code and the subsequent digits a Host PBX Access code...

Page 257: ...ovide all system passwords to the customer 2 To avoid unauthorized access and possible abuse of the PBX keep the passwords secret and inform the customer of the importance of the passwords and the pos...

Page 258: ...etary through COS programming SDN extensions secretaries can make calls for PDN extensions bosses on the SDN button For example a boss can ask a secretary to make a call and put the call on hold after...

Page 259: ...esponding PDN extension or another corresponding SDN extension Rapid red flashing A call is arriving at an Incoming Call Distribution ICD group in Ring Distribution method that this extension is a mem...

Page 260: ...buttons Off Off Off SDN buttons Off Ext 102 Ext 103 Secretary PDN buttons Off Off Off Red On SDN buttons Off Ext 103 Ext 101 Red On Ext 101 5 A Call From 222 2222 Arrives at Ext 101 Rapid Red Flashing...

Page 261: ...ion When a PDN extension has an idle CO line button or ICD Group button calls will arrive on the following buttons according to the following priority Incoming intercom calls to an ICD group ICD Group...

Page 262: ...e delayed ringing setting is applied to all PDN buttons on an extension Delayed ringing can be assigned separately for each SDN button Through system programming it is possible to select whether calle...

Page 263: ...cally establishes peer to peer communication between peer to peer compatible IP extensions i e IP PTs and SIP extensions and SIP CO lines that belong to the same P2P group With peer to peer calls the...

Page 264: ...outer function the SIP CO lines must be registered to the KX NS1000 that contains the built in router P2P connection between branch offices over a VPN hub and spoke connection 1 Remote Office 1 Remote...

Page 265: ...s the call will be established using the lower codec For example if the caller prefers G 711 while the called party prefers G 729A the call will be established using G 729A G 722 is only available for...

Page 266: ...is assignment is used when a non IP telephone e g an SLT is on a call with an IP telephone at another branch If the PBX and the IP telephone both belong to the same P2P group the connection is establi...

Page 267: ...y FAX T 38 9 21 PBX Configuration 1 1 Configuration Slot V UTEXT32 Port Property Main P2P Group 9 21 PBX Configuration 1 1 Configuration Slot V UTEXT32 Port Property Main P2P Group Name 9 21 PBX Confi...

Page 268: ...e calls can be made during a power failure All other features do not work Through system programming it is possible to allow CO line calls that are established during a power failure to be maintained...

Page 269: ...formation which can be output on SMDR to for example a connected PC Example If message 1 is preprogrammed as Started work and message 2 as Finished work employees can sign in by selecting message 1 wh...

Page 270: ...PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Feature Manual References 7 1 3 Flexible Buttons Operating Manual References 1 3 15 Conference 15 1 12 PRIVATE NETWORK FEATURES...

Page 271: ...ls to be routed properly Case 1 Extension 1012 of PBX 1 dials extension number 2011 Extension 1012 of PBX 1 is connected to extension 2011 of PBX 2 Case 2 Extension 1011 of PBX 1 dials extension numbe...

Page 272: ...access number 7 PBX code 953 and extension number 1011 Extension 1011 of PBX 1 is connected to extension 1011 of PBX 3 TIE Line and CO Line Connection To connect the TIE line with the CO line the fol...

Page 273: ...DID or DIL call destination of PBX 1 5 1 7 DID Direct Inward Dialing 18 3 PBX Configuration 10 3 CO Incoming Call DDI DID Table DDI DID Destination Day Lunch Break Night b FWD Call Transfer Intercept...

Page 274: ...4567 The call reaches the destination extension 1011 of PBX 1 and the call is forwarded transferred or intercepted to extension 2011 of PBX 2 through the TIE line 274 Feature Manual Document Version 2...

Page 275: ...Telephone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle Line Access number of PBX 2...

Page 276: ...Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 or dials the Trunk Group Access number of PBX 1 8...

Page 277: ...BX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 211 4567 2 PBX 1 modifies the call adds the Idle Line Acces...

Page 278: ...hrough this PBX i e PBX 2 depends on the COS that is assigned to the trunk group of this PBX that the incoming TIE line is connected to If the COS of the trunk group is unable to make outgoing calls b...

Page 279: ...Interface Extn 1011 PBX 1 CO Line CO Line Dials 8 02 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 2001 Dials 8 02 verification code entry feature no verification code verification co...

Page 280: ...ecause COS 2 is not blocked from accessing TRG 3 of PBX 2 PBX Code Method Access with PBX Code TIE Line Network TIE Line 952 9 211 4567 Outside Party Interface Extn 1011 PBX 1 PBX Code 951 CO Line CO...

Page 281: ...locked from accessing TRG 3 of PBX 2 c Override using an Itemized Billing Code for ARS By assigning an Itemized Billing Code for ARS to PBX 1 an extension s verification code can be sent to PBX 2 auto...

Page 282: ...eri Code Veri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Number 2114444 2114...

Page 283: ...ri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Number 2114444 2114567 Duratio...

Page 284: ...ny PBX 1 PBX Code 951 PBX 2 PBX Code 952 Interface Interface Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 and extension number 1011 2 The call reaches the dest...

Page 285: ...4567 Outside Caller TRG 2 DISA PBX 1 PBX Code 951 PBX 2 PBX Code 952 Explanation 1 The outside caller dials the DISA phone number of PBX 1 Idle Line Access number of PBX 1 9 and telephone number 1 33...

Page 286: ...nd add a number to the dialed number of the TIE line call This modification may be needed depending on the TIE line network configuration 17 1 PBX Configuration 9 1 Private Network TIE Table Removed N...

Page 287: ...no to PBX 4 3XXX Location 03 The hunt sequence by dialing 4XXX The 1st route trunk group TRG 2 Sending no to PBX 4 4XXX b PBX Code Method Access with PBX Code 10 6 1 PBX Configuration 2 6 1 System Num...

Page 288: ...uence by dialing 7 PBX Code 952 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 952 XXXX Location 02 The hunt sequence by dialing 7 PBX Code 953 XXXX The 1st route trunk group TRG 1 Sending n...

Page 289: ...match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 3011 is an extension number of PBX 3 The call is recei...

Page 290: ...the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 953 1011 has the PBX code of PBX 3 953 The call i...

Page 291: ...t priority Trunk Group that is available The dialed number is modified if a removed number of digits and or added number is assigned No Not treated as a call which uses the TIE line Is the dialed numb...

Page 292: ...ll via a TIE Line from an Extension Extension No of this PBX No No Yes Does the corresponding extension exist Yes Yes Yes Is the extension idle Calls the extension Sends a reorder tone or sends the ca...

Page 293: ...X and extension 1012 of PBX 1 is connected to extension 1011 of PBX 1 Case 2 Extension 1012 of PBX 1 dials extension number 1033 The dialed number is not found at the local PBX so the call is redirect...

Page 294: ...ing Manual References 9 4 PBX Configuration 1 1 Configuration Slot System Property GW Settings Main DN2IP 9 12 2 PBX Configuration 1 1 Configuration Slot Shelf Property Virtual IP Gateway Hunt Pattern...

Page 295: ...E line network over VoIP or ISDN can share the services of the Unified Messaging system of this PBX The Unified Messaging system can provide voice mail for extensions attached to any of the PBXs in th...

Page 296: ...r enters extension number 201 so the call is transferred over the private network to extension 201 If extension 201 does not answer mailbox 201 will answer it and play the appropriate message CO Line...

Page 297: ...at my desk right now Mailbox 730102 7 30 102 TIE line access no Extn no PBX code Explanation Extension 102 does not answer the CO line call so the call is forwarded to the Unified Messaging system usi...

Page 298: ...set to ISDN Standard mode If set to T1 mode the card must be removed and reinstalled to allow the mode to be changed When the card is reinserted into the PBX it is possible to choose whether the card...

Page 299: ...or Centralized VM Feature Data Re transmission Repeat Counter Network MSW Data Transmission for Centralized VM Feature Data Re transmission Repeat Timer 17 5 PBX Configuration 9 5 Private Network Cent...

Page 300: ...wn in the illustration above However the PBX Access Code method can also be used 2 Network PBX ID Assignment Assign a Network PBX ID to each PBX in the network 17 2 PBX Configuration 9 2 Private Netwo...

Page 301: ...ort Setting PBX 1 Network ID 1 PBX 2 Network ID 0 4001 Idle Busy OFF OFF ON ON ON OFF OFF OFF ON 4001 Busy 4001 Busy 4001 Busy PBX 3 PBX 5 PBX 4 Network ID 3 Idle 4001 NDSS Busy IP Gateway QSIG IP dat...

Page 302: ...Network Extn Name 001 2001 Branch 1 T Jones 002 2002 Branch 1 M Davidson 003 4001 Branch 2 R Powell 250 When using the PBX Access Code numbering method the relevant access code must be added before th...

Page 303: ...Feature Manual Each of Network PBX IDs 1 8 can only be assigned to one PBX within a network Assigning the same Network PBX ID to two PBXs will cause network data transmission problems It is only possi...

Page 304: ...n Wired Extension NDSS Link Data Send 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Dial for NDSS 12 2 4 PBX Configuration 4 2 4 Extension Portable Station NDSS Link D...

Page 305: ...etting for each virtual PS must be set to Enable The conditions for 10 1 4 ICD Group Features Outside Destinations also apply to this feature Call distribution to the longest idle extension Automatic...

Page 306: ...n Incoming Call Distribution ICD Group is created containing the registered PS and the virtual PSs When a call is received at one of the PBXs it is forwarded to all of the other PBXs One private netwo...

Page 307: ...PBX Configuration 2 9 System System Options Option 4 System Wireless Out of Range Registration 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Main Floating Exten...

Page 308: ...Identification Presentation and CNIP CONP Calling Connected Name Identification Presentation Connected Name Identification Presentation CONP Sends the name of the answered party to the QSIG network wh...

Page 309: ...any of the PBXs in the network 15 1 13 Private Network Features Centralized Voice Mail Feature Manual References 10 1 18 ISDN INTEGRATED SERVICES DIGITAL NETWORK FEATURES 15 1 12 PRIVATE NETWORK FEAT...

Page 310: ...the forward destination of CO line calls 7 1 6 FWD Call Forwarding If the same trunk group is used for the incoming call and the forwarded call the following situation will be possible Example PBX 1...

Page 311: ...X can send a preprogrammed extension number and or name to the QSIG network when an extension user makes a call The called party can see the number and or name on his telephone display before answerin...

Page 312: ...ve automatically When COLR is activated CONR becomes active automatically Conditions COLP CLIR COLR CNIP CONP CNIR CONR Assignment for Each Port Each service can be enabled or disabled on each ISDN QS...

Page 313: ...unk group is used for the incoming call and the transferred call the following situation will be possible Example PBX 1 QSIG PBX 2 Dials 2000 PBX 1 QSIG PBX 2 Extn 1000 Extn 1001 Extn 2000 Extn 1000 E...

Page 314: ...ng Absent Message Display 2 1 1 Absent Message Ringing extension name display before answer The ringing extension s name is displayed to the caller before the call is answered When the Called Extensio...

Page 315: ...The Boss and Secretary feature will also function over a network 5 1 13 DND Do Not Disturb Hands free Answerback Incoming calls from extensions in other PBXs are handled as intercom calls in regards...

Page 316: ...verride When executive busy override is used to interrupt a call between an extension in another PBX and an outside caller to make a 3 party conference call and then the extension in the other PBX lea...

Page 317: ...xtn 2999 V IPGW Router V IPGW PBX 3 V IPGW Extn 3000 Extn 3999 Dials 2999 Private IP Network Router Router Telephone Company TRG 1 TRG 2 Required Programming PBX For making a call ARS programming 2 1...

Page 318: ...alls are routed to the IP address of each V IPGW IP GW card based on the leading number dialed Gateway Groups It is possible to automatically reroute outgoing VoIP calls according to preassigned gatew...

Page 319: ...a common block of extensions designated in a gateway group Extn 203 Extn 202 Extn 102 Extn 303 Extn 201 Extn 105 Extn 104 Extn 103 Extn 101 PBX B in Office B 1 Extn 105 dialed PBX C in Office C 2 Ext...

Page 320: ...ddition to being registered as Other PBX Extension Numbers as shown below Programming Example Number to dial to call an extension at another PBX using VoIP network 7 TIE line access number 20 PBX Code...

Page 321: ...n a destination number the call will be rerouted through the same private IP network according to the ARS programming and the call will not be completed Quick Dialing No Destination No 9 802 Sending F...

Page 322: ...event this sort of unauthorized registration a personal identification number PIN can be programmed for this PBX that must be entered on the PS during registration This PIN if programmed is only used...

Page 323: ...A call is ringing at the PS The call will continue to ring after the handover c In a stacking connection the CSs are connected to different PBXs 18 1 11 Stacking Connection Example of Handover Call is...

Page 324: ...PBX Refer to the Operating Instructions supplied with your PS for available directories and usage Directory Type Description Programming PS Dialing Directory A list of names and telephone numbers Use...

Page 325: ...amming as explained below a Floating Extension Number When this number is called all PSs in the group ring b Group Name Can be displayed on a ringing PS to indicate that the incoming CO line call is a...

Page 326: ...ase of a CO line call will display Sales 2 These PSs will ring individually when a call is directed to their assigned extension numbers programming not shown here ICD Groups vs PS Ring Groups Assignin...

Page 327: ...onnected to the PBX will try to ring members of the group PS ring groups do not have Log in or Log out features There is no way for a PS to log in to or log out from a PS ring group A PS ring group ma...

Page 328: ...rences 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Main Distribution Method 11 8 PBX Configuration 3 8 Group PS Ring Group 11 8 1 PBX Configuration 3 8 Group P...

Page 329: ...is necessary Installation Manual References 4 4 Virtual Cards PC Programming Manual References 9 16 PBX Configuration 1 1 Configuration Slot V SIPEXT32 Card Property 9 17 PBX Configuration 1 1 Configu...

Page 330: ...programming Preferred Line Assignment Live Call Screening Mode etc to their default settings PC Programming Manual References 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings Manag...

Page 331: ...Section 16 Features and Configurations Q Document Version 2016 03 Feature Manual 331...

Page 332: ...mbers follow the flexible numbering plan 7 1 4 Flexible Numbering Fixed Numbering It is possible to use Quick Dialing to make a CO line call via an extension at another site in a One look network when...

Page 333: ...Section 17 Features and Configurations R Document Version 2016 03 Feature Manual 333...

Page 334: ...e on hook If the Outgoing Call Log is used to redial an outside party or an extension number including TIE connections or if a number that is already stored in the Outgoing Call Log is manually redial...

Page 335: ...de to save digits dialed after connection is enabled all digits including the automatically entered P for pause dialed up until the end of the call must be registered in the Personal System Speed Dial...

Page 336: ...sion are determined by the pattern plan that is assigned to that extension through system programming Programming Example of Ring Tone Pattern Table Table No Intercom Call Hold Recall CO Line Call Hol...

Page 337: ...up PDN SDN or INTERCOM button DPT IP PT only 17 1 3 Room Status Control Description A proprietary telephone PT with a 6 line display designated as the hotel operator extension can be used to view and...

Page 338: ...in Room Status Control mode the hotel operator s extension is treated as a busy extension similar to when performing PT programming Callers to that extension will hear a busy tone All other operation...

Page 339: ...4 2 PBX Configuration 6 2 Feature Hotel Main Hotel Operator Extension 1 4 Feature Manual References 6 1 8 Extension Dial Lock 10 1 8 ICD Group Features Supervisory Feature ACD 17 1 1 Redial Last Numbe...

Page 340: ...340 Feature Manual Document Version 2016 03 17 1 3 Room Status Control...

Page 341: ...Section 18 Features and Configurations S Document Version 2016 03 Feature Manual 341...

Page 342: ...SIP phone is connected and registered to the PBX on the PBX s local network The necessary settings are configured automatically by the PBX b The remote IP settings of the SIP phone are configured wit...

Page 343: ...9 3 Installing SIP Phones at a Remote Site 5 9 4 Installing IP Phones at a Remote Site with a Built in Media Relay Gateway PC Programming Manual References 9 5 1 PBX Configuration 1 1 Configuration S...

Page 344: ...erver Port No IP Extension IP CS NAT MGCP Server Port No for IP CS IP Extension IP CS Keep Alive Packet Type IP Extension IP CS Keep Alive Packet Type for IP CS IP Extension IP CS Keep Alive Packet Se...

Page 345: ...Security Dial Information CTI 4 1 24 CTI Computer Telephony Integration Direct Inward System Access DISA 5 1 10 DISA Direct Inward System Access Door Open 5 1 14 Door Open Doorphone Call 5 1 15 Doorph...

Page 346: ...P Resource Usage Making a call from a SIP extension requires a certain number of DSP resources depending on the codec used If all DSP resources are in use this operation cannot be performed To ensure...

Page 347: ...outer is used the router connected to the switching hub is not required Conditions A subscription with an ISP is required for an Internet connection A subscription with an ITSP is required for a telep...

Page 348: ...he transfer the transferred call cannot be returned to the PBX for further handling even if the transfer fails Blind Transfer ISDN extensions and SIP extensions cannot use this feature This feature ca...

Page 349: ...ully For more information refer to 15 1 23 Private Network Features VoIP Voice over Internet Protocol Automatic Rerouting of VoIP Calls to Public CO Lines Example PBX 1 PBX 2 Extn 1000 Extn 1011 012 3...

Page 350: ...through system programming Pattern A 80 column text without call charge information 1 2 3 4 5 6 7 8 9 Duration 8 00 00 00 00 01 05 00 01 05 00 01 05 00 01 05 00 01 05 00 01 05 00 01 05 00 12 05 Ring...

Page 351: ...s of data logged by SMDR Each description below refers to data indicated above by the numbers in the parentheses Number in the Pattern Data Description 1 Date Shows the date of the call 2 Time Shows t...

Page 352: ...oing Intercom Call Shows the dialed extension number followed by EXT Log in Log out Shows the Log in or Log out status Check in Check out Shows the check in or check out status 17 1 3 Room Status Cont...

Page 353: ...g is also required 19 1 PBX Configuration 11 1 Maintenance Main SMDR Print Information Outgoing Call Incoming CO line call Controls whether incoming CO line calls are shown 19 1 PBX Configuration 11 1...

Page 354: ...Format Date Format Received call Controls whether the time of receiving an incoming CO line call is shown 19 1 PBX Configuration 11 1 Maintenance Main SMDR Options Option Condition Code RC Answered ca...

Page 355: ...ter the flash recall EFA signal is manually sent during a conversation CO to CO line calls by Call Transfer FWD or DISA each is logged as both an incoming call and an outgoing call Incoming calls to a...

Page 356: ...PBX recognizes the telephone company as the host PBX Therefore only long distance calls are recorded on SMDR Output to a Telnet compatible Terminal Emulator In order to activate a connection to a term...

Page 357: ...ion and general system activity using SNMP Management Information Bases MIBs are sent to a PC i e the SNMP manager connected to the PBX over a LAN and can then be stored and analyzed using SNMP manage...

Page 358: ...ng major and minor alarms refer to the Installation Manual For a list of the MIB object groups supported by this PBX refer to 23 4 Supported Management Information Base MIB Table in the Appendix Throu...

Page 359: ...lso to each System Speed Dialing number Call Directory Speed Dialing Display proprietary telephone PT users can make a call by selecting a stored name shown on the display Display Lock An extension us...

Page 360: ...umber or feature number can be stored in Speed Dialing A name can be assigned to each Personal Speed Dialing number through personal programming and also to each System Speed Dialing number Call Direc...

Page 361: ...ng Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features System Speed Dialing Personal Speed Dialing 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings...

Page 362: ...card for each legacy gateway The KX TDA15 and KX TDA30 are not supported for stacking The following features are available through a legacy gateway Paralleled Telephone T1 Line Service Voice Mail VM G...

Page 363: ...LAN it is possible to output local alarm information major alarms minor alarms to an external PC Conditions To be able to use this feature through system programming it is required to enable this feat...

Page 364: ...364 Feature Manual Document Version 2016 03 18 1 12 Syslog Record Management...

Page 365: ...Section 19 Features and Configurations T Document Version 2016 03 Feature Manual 365...

Page 366: ...d for Numbering Plan in Easy Setup 2 1 4 Easy Setup Wizard Installation Manual References 4 10 Connection of Peripherals PC Programming Manual References 2 1 4 Easy Setup Wizard 10 6 1 PBX Configurati...

Page 367: ...ion Number b ARS Mode Determines under which circumstances Automatic Route Selection ARS operates for calls made by the tenant s extensions either when a call is made using the Idle Line Access method...

Page 368: ...ramming Example Internal Call Block Caller COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 Called Party Block Block Block Block Block Block Block Block Block Block Block Block...

Page 369: ...ach tenant can be given its own trunk groups which no other tenant can access Programming Example External Call Block COS Trunk Group 1 Trunk Group 2 Trunk Group 3 Trunk Group 4 Trunk Group 5 Trunk Gr...

Page 370: ...on or On for Any CO Access Operation is assigned as the ARS Mode for a tenant only a subset of the ARS Leading Number Table is applied to that tenant s outgoing calls Tenants 1 to 20 are assigned a ra...

Page 371: ...User Group 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Main User Group 13 1 PBX Configuration 5 1 Optional Device Doorphone Tenant Number 13 5 PBX Configuration 5 5 Op...

Page 372: ...me mode will switch only when the Time Service button is pressed or when the Time Service Switch feature number is dialed 2 Time Table Each tenant has a Time Table that is used when the tenant is in A...

Page 373: ...Intercept Routing 10 1 12 Intercept Routing c Destination of calls that are overflowed while waiting in a queue for an available agent of an incoming call distribution ICD group 10 1 5 ICD Group Featu...

Page 374: ...o DIL Destination Tenant Time Table No Day Lunch Break Night 01 02 1 2 105 210 150 200 105 210 150 200 Explanation A call is received at 20 00 on CO line 01 1 The call will be handled by Time Table 1...

Page 375: ...One of the following 2 options can be specified The local PBX of the device or CO line that is using the feature The PBX site to which the Time Table s tenant is assigned 14 6 PBX Configuration 6 6 F...

Page 376: ...nders can be set in one of two ways By the extension user from his or her own extension Timed Reminder Remotely by the hotel operator Remote Wake up Call Conditions Be sure that the PBX clock is set t...

Page 377: ...oll Restriction Description Toll Restriction TRS can prohibit extension users from making certain CO line calls based on the Class of Service COS assigned to them 12 1 1 PBX Configuration 4 1 1 Extens...

Page 378: ...Checks the TRS level of the extension s COS in the current time mode Denied Code Tables Denied Code Tables are preprogrammed lists containing the first few digits leading number of telephone numbers w...

Page 379: ...g is level 1 the user can make a CO line call to any number stored in System Speed Dialing TRS Level The TRS level is determined by the telephone codes set in the Denied Code Tables and Exception Code...

Page 380: ...ble Level 2 011 Leading number to deny international calls 011xx Leading number for countries to be allowed Level 3 1123755 Leading number to deny cellular phone calls 1123755xx xx Boss s cellular pho...

Page 381: ...ance Calls Local Calls Level 4 Accounting International Calls Long Distance Calls Cities where Clients are Located Cellular Phone Calls Local Calls In this example a level 1 user can make any CO line...

Page 382: ...X ignores No Check any non digits that are dialed which is useful in preventing unauthorized calls which could possibly be made using certain telephone company exchanges 15 5 PBX Configuration 7 5 TRS...

Page 383: ...Transfer is used while the extension is locked for example the TRS level of the feature with the highest priority is applied for the duration of the call The numbers below 1 through 4 indicate the pr...

Page 384: ...ple KX NS1000 PBXs For details about configuring settings for PRI lines refer to the documentation for the Trunk Adaptor Connection via SIP CO Line The SIP CO line authentication ID and the authentica...

Page 385: ...Section 20 Features and Configurations U Document Version 2016 03 Feature Manual 385...

Page 386: ...be redirected to that UM group s failover destination The same UM group may be specified as the failover destination for multiple UM groups For example UM group 3 can be the failover destination for...

Page 387: ...the floating extension number of the UM group calls will hunt starting at the lowest UM port number Once an available port is found the service assigned to the port CO line etc determines how the call...

Page 388: ...ble to apply certain features e g FWD to that port It is programmable whether the calls queue when all ports in the group are busy through system programming If queuing is disabled through system prog...

Page 389: ...this case either the number of UM ports must be increased or the number of resources reserved for Two way Recording must be lowered Installing KX NSU102 or KX NSU104 Unified Messaging Activation Key...

Page 390: ...ferences 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting External MSG Delivery Auto FWD Personal Custom Serv 20 1 5 Unified Messaging Auto Receipt Description Allows a subscriber or the Syst...

Page 391: ...coming Call Service b The call service of a Holiday is set to Automated Attendant Service 23 4 UM Configuration 4 4 Service Settings Holiday Table Service c They press 8 Automated Attendant Service Ac...

Page 392: ...ified Messaging system from a telephone number that is assigned to log him or her into the mailbox dialing from an outside telephone the DID number assigned to log him or her into the mailbox calling...

Page 393: ...Activation Key for Two way Recording Control is required to use this feature One activation key is required for each UM group i e site where a mailbox has been specified as the recording destination...

Page 394: ...It is possible to play new messages automatically when a subscriber or the System Manager Message Manager logs into his or her mailbox There is no need to press 1 to receive the new messages Conditio...

Page 395: ...Call Services Description Include a series of both incoming and outgoing call services Incoming Call Services Automated Attendant service Voice Mail service Interview service Custom Service Outgoing C...

Page 396: ...References 20 1 48 Unified Messaging Intercom Paging 20 1 16 Unified Messaging Call Transfer to Outside Description Enables the Unified Messaging system to transfer a call to a CO line from the follow...

Page 397: ...day night lunch and break When Caller ID information is received that matches one of the stored telephone numbers the call is automatically directed to its destination Calls that are Private when the...

Page 398: ...e numbers and record a caller name for each telephone number The caller name is announced when playing a message in their mailbox from one of the preprogrammed callers when the system directs a call t...

Page 399: ...gits 0 9 D F R T N Feature Manual References 5 1 10 DISA Direct Inward System Access Operating Manual References Subscriber Operation 1 6 6 Other Features Call through Service 20 1 23 Unified Messagin...

Page 400: ...ode Company Greeting No Selection 23 4 UM Configuration 4 4 Service Settings Holiday Table Company Greeting No 24 4 UM Configuration 5 4 System Parameters Parameters Daily Hours Setting Operating Manu...

Page 401: ...makes no selection and no menu is announced Day Control Allow a different operation to be assigned for up to 5 time periods defined by day of the week The caller makes no selection and no menu is ann...

Page 402: ...anual References 20 1 27 Unified Messaging Custom Service 20 1 29 Unified Messaging Default Mailbox Template Description Is used as a template when the System Administrator creates consecutive mailbox...

Page 403: ...l References 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting First Name 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Last Name 21 1 UM Configuration 2 Class of Service Directory...

Page 404: ...hout having to specify the mailbox number Further an External Message Delivery List allows a subscriber to send a message to multiple parties with a single operation One subscriber can maintain up to...

Page 405: ...ox Parameters First Name Last Name System name 24 4 UM Configuration 5 4 System Parameters Parameters Fax Management Fax Properties System Name Up to 25 characters System fax number 24 4 UM Configurat...

Page 406: ...ilbox to which faxes are forwarded must also be specified 22 1 UM Configuration 3 1 UM Extension Trunk Service Service Group Day Night Lunch and Break Mode Incoming Call Service Caller ID PIN routing...

Page 407: ...itions Hardware requirement FAX Card KX NS0106 COS programming determines which subscribers mailboxes can send and receive faxes A header is added to each page except the cover page 1 of all sent faxe...

Page 408: ...coming Call Service b The Caller ID Call Transfer setting of Caller ID PIN routing is set to Fax Service 23 1 UM Configuration 4 1 Service Settings Caller ID PIN Call Routing c The Incoming Call Servi...

Page 409: ...Manual References 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Personal Distribution List 24 1 UM Configuration 5 1 System Parameters Operating Manual References Subscriber Operation 1 6...

Page 410: ...y Mode Description Allows a subscriber to access certain subscriber services in a dedicated hospitality mode Subscribers in hospitality mode can listen to messages change the password change personal...

Page 411: ...Integration for UM Voice Fax Messages PC Programming Manual References 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Mailbox Parameters Mailbox Password Message Client 21 1 UM Configurati...

Page 412: ...Paging for Call Transfer or when the subscribers have set Intercom Paging for Incomplete Call Handling The caller is briefly placed on hold while the system announces the page and until the subscribe...

Page 413: ...UM Configuration 4 4 Service Settings Holiday Table Service c A Custom Service or Personal Custom Service option is set to transfer callers to an interview mailbox 23 3 UM Configuration 4 3 Service Se...

Page 414: ...one handset to be lifted before the message can be monitored The subscriber can talk to the caller by pressing the LCS button on his or her proprietary telephone if programmed Conditions This feature...

Page 415: ...n All Calls Transfer to Mailbox Description Is an extension that always receives calls directly into its mailbox This feature is used by subscribers that are often unavailable or that do not have a te...

Page 416: ...lbox Capacity Maximum Message Time this feature is not available PC Programming Manual References 21 1 UM Configuration 2 Class of Service Mailbox Mailbox Capacity Warning Selection Mailbox Capacity M...

Page 417: ...nces 20 1 49 Unified Messaging Interview Service 20 1 52 Unified Messaging Logical Extension All Calls Transfer to Mailbox Operating Manual References Subscriber Operation 1 6 6 Other Features Intervi...

Page 418: ...Message Length Selection Depending on the settings of the sender and recipient voice messages may not be sent or received properly When the Unified Messaging system is programmed to delete messages a...

Page 419: ...ic Proprietary Telephone with 6 line display must be used The subscriber must have his or her own extension The Message Manager s extension number must be assigned as Operator 1 in Day Mode Extensions...

Page 420: ...ngs Full Setting Notification Parameters Telephone Device Telephone Device Device No 1 2 3 Notification Type Telephone Device Device No 1 2 3 Only Urgent Messages Telephone Device Device No 1 2 3 Dial...

Page 421: ...om a telephone The subscriber must exit Outlook before he can access the mailbox s subscriber services from a telephone This condition does not apply to users of Outlook 2007 SP2 or later For details...

Page 422: ...he operator can then transfer the caller to the appropriate party or service as needed A maximum of 3 operators can be specified to receive calls in the day night lunch and break modes and each operat...

Page 423: ...2 UM Configuration 4 2 Service Settings Parameters Operator Service Operator s Extension Operator Service Busy Coverage Mode Operator Service No Answer Coverage Mode Operating Manual References Manage...

Page 424: ...office today The Temporary Personal Greeting overrides other Personal Greetings it is always played regardless of the time mode whether or not the line is busy etc This feature is automatically activ...

Page 425: ...PIN for each time mode day night lunch and break In a Custom Service callers can be required to enter a PIN number in order to be directed to a destination PC Programming Manual References 20 1 2 UM...

Page 426: ...Section 22 UM Configuration 3 UM Extension Trunk Service Feature Manual References 20 1 6 Unified Messaging Automated Attendant AA 20 1 27 Unified Messaging Custom Service 20 1 39 Unified Messaging Fa...

Page 427: ...s 2 1 1 Absent Message Operating Manual References Subscriber Operation 1 6 6 Other Features Setting Absent Message Remotely 20 1 75 Unified Messaging Remote Call Forwarding Set Description Allows sub...

Page 428: ...saging Remote Time Service Set Description Allows the System Manager to program his or her extension from a remote location in order to change the PBX s time service mode day night lunch break Operati...

Page 429: ...ned to each port and each trunk group PC Programming Manual References 10 4 PBX Configuration 2 4 System Week Table 22 1 UM Configuration 3 1 UM Extension Trunk Service Service Group Feature Manual Re...

Page 430: ...ked up automatically at the specified times Backup data can be saved to an external USB memory device or a NAS When scheduled backup is enabled the following parameters can be set Set whether to back...

Page 431: ...a language for the system settings the desired language can be selected using this name label data Primary can be specified by selecting one of the stored languages and become the default setting unle...

Page 432: ...report can be set to be deleted automatically Conditions One look Networking 14 1 4 One look Network Reports cannot be viewed or printed for Slave units if you are logged in to the Master unit To vie...

Page 433: ...ors can be called by dialing 0 however when setting this feature the extension number not 0 must be specified PC Programming Manual References 24 4 UM Configuration 5 4 System Parameters Parameters Fe...

Page 434: ...transfer destination extension Therefore the caller can leave a message in the mailbox of the extension without knowing the mailbox number The Transfer Recall to Mailbox setting must be enabled throug...

Page 435: ...Two way Transfer Description The following manual recording features are available Two way Record Allows a subscriber to record the conversation that he or she is having with a caller The conversatio...

Page 436: ...sion Flexible Button Extension Number for Two way Record Extension Number for Two way Transfer Extension Number for Voice Mail Transfer 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extens...

Page 437: ...e name of the desired party using the dial keys on their telephones 20 1 31 Unified Messaging Dialing by Name Once the caller has dialed an appropriate number the Unified Messaging system transfers th...

Page 438: ...the VM Transfer button with the floating extension number of the UM group as the parameter If a PS is paired with a PT or SLT in Wireless XDP Parallel mode the PS s VM Transfer button cannot be used...

Page 439: ...Parameters Prompt Setting Feature Manual References 15 1 3 PC Programming Operating Manual References 3 2 System Programming Using Web Maintenance Console 20 1 96 UPS Uninterruptible Power Supply Int...

Page 440: ...can be sent to specified e mail addresses when an update becomes available and when it is downloaded Also the PBX can be configured to check for updates automatically but not to download them Installi...

Page 441: ...t information extension number e mail addresses etc Unified Messaging information mailbox number password etc E mail notification information Telephony feature information FWD DND Personal Speed Diali...

Page 442: ...ilbox Settings Feature Manual References 15 1 3 PC Programming 20 1 92 Unified Messaging Mailbox Auto Configuration Operating Manual References 3 2 1 User Programming 442 Feature Manual Document Versi...

Page 443: ...Section 21 Features and Configurations V Document Version 2016 03 Feature Manual 443...

Page 444: ...of the extension number of the actual extension used 18 1 6 SMDR Station Message Detail Recording Verification Code Entry through DISA This feature is also available through DISA 5 1 10 DISA Direct I...

Page 445: ...Manual References 1 3 68 Verification Code Entry 4 1 2 Manager Programming 21 1 2 Virtual PS Description An extension number can be assigned for a portable station PS without registering the PS unit i...

Page 446: ...tinations Network ICD Group Using virtual PSs in an ICD Group up to 4 other PBXs can be called at the same time 15 1 15 Private Network Features Network ICD Group PS Roaming by Network ICD Group One P...

Page 447: ...Programming Manual References 9 30 PBX Configuration 1 2 Configuration Portable Station Feature Manual References 7 1 6 FWD Call Forwarding Document Version 2016 03 Feature Manual 447 21 1 2 Virtual...

Page 448: ...448 Feature Manual Document Version 2016 03 21 1 2 Virtual PS...

Page 449: ...Section 22 Features and Configurations W Document Version 2016 03 Feature Manual 449...

Page 450: ...ed 2 1 3 ARS Automatic Route Selection the specified extension number is recorded on SMDR as the call originator instead of the extension number of the actual extension used 18 1 6 SMDR Station Messag...

Page 451: ...ension has been activated the new extension number of the PT must be assigned as the paired extension through system programming If the Walking Extension feature is performed at the same time that the...

Page 452: ...multiple extension users who work in shifts Service out mode When an extension is in Service out mode the DND and Extension Lock features are set on the extension preventing the extension from making...

Page 453: ...Number PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Walking Extension Feature Manual References 22 1 2 Walking Extension Operating Manual Refere...

Page 454: ...the user of the switched extension because the location of his her extension may be unknown Enable Return to the home location Extn 101 Extn 102 Extn 101 Location 1 Home Location Service out Extn 101...

Page 455: ...he Call Waiting tone instead 4 1 12 Call Waiting Tone If the called extension does not use a KX DT300 KX DT500 KX T7600 or KX T7400 series telephone or an IP PT but forces Whisper OHCA the announcemen...

Page 456: ...l Forwarding FWD Class of Service COS etc are also used by the PS In order to use a PS in Wireless XDP Parallel mode the mode must be turned on using the PS Example of Wireless XDP Parallel Mode XDP P...

Page 457: ...eled Call Waiting Setting 4 1 11 CALL WAITING FEATURES FWD Do Not Disturb DND Setting 5 1 13 DND Do Not Disturb 7 1 6 FWD Call Forwarding Call Pickup Deny Setting 4 1 8 Call Pickup Executive Busy Over...

Page 458: ...ck Busy Camp on Transfer Recall 4 1 10 Call Transfer Hold Recall 4 1 4 Call Hold Call Park Recall 4 1 7 Call Park PC Programming Manual References 9 30 PBX Configuration 1 2 Configuration Portable Sta...

Page 459: ...Section 23 Appendix Document Version 2016 03 Feature Manual 459...

Page 460: ...r programmer 63 personal programmers 64 personal programmers Simultaneous Programmers Web Maintenance Console one Installer level account 32 User User and User Administrator level accounts SMDR Call S...

Page 461: ...set to 300 per tenant When any other item is selected the number is set to 1000 per tenant Groups Item Capacity Conference Group 8 31 members group for Conference Group Mode 31 members group for Broad...

Page 462: ...5000 records system Outgoing Call Log PS 100 records extn 2560 records system Incoming Call Log PT 100 records extn 10 000 records system Incoming Call Log PS Incoming Call Distribution Group 100 reco...

Page 463: ...maximum number of recordings that can be stored in each type of mailbox is 9000 Group Distribution List User 4 groups 40 members per group System 20 groups 200 members per group Service Group 64 entri...

Page 464: ...n Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 CO Line Call Limit Warning Tone DND Tone Confirm...

Page 465: ...terns Default Hold Alarm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s Document Version 2016 03 Feature Manual 465 23 2 Tones Ri...

Page 466: ...SXF021 ACD Supervisory Feature 10 1 8 ICD Group Features Supervisory Feature ACD Activation Key for Call center Enhanced Feature KX NSF201 or Activation Key for Built in ACD report KX NSXF022 One look...

Page 467: ...Automatic Two way Recording for Manager 20 1 9 Unified Messaging Automatic Two way Recording for Manager Activation Key for Two way Recording Control KX NSU002 Scheduled Backup for Unified Messaging...

Page 468: ...terface 2 1 4 ifMtu Maximum Datagram Length which can be sent received 2 1 5 ifSpeed Maximum Transfer Speed 2 1 6 ifPhysAddress Physical Address MAC Address 2 1 7 ifAdminStatus The desired state of th...

Page 469: ...InUnknownProtos The number of Packets discarded because the protocol was unknown unsupported 8 ipInDiscards The number of incoming Packets discarded because of an insufficient reception buffer 9 ipInD...

Page 470: ...equest messages received 9 icmpInEchoReps The total number of ICMP echo answering messages received 14 icmpOutMsgs The number of ICMP messages which were sent 15 icmpOutErrors The number of ICMP messa...

Page 471: ...MP Group 1 3 6 1 2 1 11 Object ID Item Description 1 snmpInPkts The total number of SNMP messages received 2 snmpOutPkts The total number of SNMP messages sent 3 snmpInBadVersions The total number of...

Page 472: ...NMP messages which returned an error of GenErr 28 snmpOutGetResponses The total number of GetResponse sent 29 snmpOutTraps The total number of TRAP sent 30 snmpEnableAuthenTraps Indicates whether the...

Page 473: ...ICD Group Features Overflow 10 1 6 ICD Group Features Queuing 10 1 7 ICD Group Features Supervisory 10 1 14 Intercom Call 10 1 17 IP PT IP Proprietary Telephone 11 1 1 KX UT Series SIP Phones 12 1 4 L...

Page 474: ...51 Unified Messaging Live Call Screening LCS 20 1 92 Unified Messaging Mailbox Auto Configuration 23 1 Capacity of System Resources 23 3 Features that Require Activation Keys 474 Feature Manual Docume...

Page 475: ...1 Off hook Monitor 14 1 3 OHCA Off hook Call Announcement 14 1 7 One numbered Extension 15 1 1 Paging 15 1 4 PDN Primary Directory Number SDN Secondary Directory Number Extension 15 1 5 Peer to Peer P...

Page 476: ...Call Monitor 4 1 8 Call Pickup 4 1 12 Call Waiting Tone 6 1 7 Executive Busy Override 7 1 6 FWD Call Forwarding 7 1 7 FWD DND Button Group FWD Button 14 1 7 One numbered Extension 15 1 5 Peer to Peer...

Page 477: ...Log in Log out 10 1 8 ICD Group Features Supervisory Feature ACD 10 1 9 ICD Group Features VIP Call 10 1 16 IP CS KX NS0154 14 1 4 One look Network 14 1 5 One look Network IP Network Type Comparison...

Page 478: ...Reservation 5 1 18 DSP Resource Usage 6 1 6 Emergency Call 10 1 6 ICD Group Features Queuing 10 1 8 ICD Group Features Supervisory Feature ACD 13 1 4 Music on Hold 16 1 1 Quick Dialing 17 1 1 Redial...

Page 479: ...1 12 External Sensor 10 1 6 ICD Group Features Queuing 10 1 8 ICD Group Features Supervisory Feature ACD 15 1 28 P SIP Panasonic SIP Phones 20 1 45 Unified Messaging IMAP Integration 20 1 58 Unified...

Page 480: ...nal Limitation 6 1 12 External Sensor 10 1 8 ICD Group Features Supervisory Feature ACD 10 1 16 IP CS KX NS0154 20 1 2 UNIFIED MESSAGING FEATURES 20 1 17 Unified Messaging Callback Number Entry 480 Fe...

Page 481: ...Document Version 2016 03 Feature Manual 481 Notes...

Page 482: ...aterial is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic...

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