Panasonic KX-NS1000, Feature Manual

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Item Description
Overflow The number of overflowed incoming calls to the target ICD group.
Talk Time
Total The total talking time of answered calls for the target ICD group.
(HH:MM:SS(D))
*1
Average The average talking time of answered calls for the target ICD group.
(HH:MM:SS)
Max. The longest talking time of answered calls for the target ICD group.
(HH:MM:SS)
Wait Time
Wait Time (Answered)
Total The total waiting time of answered calls for the target ICD group.
(HH:MM:SS(D))
*1
Average The average waiting time of answered calls for the target ICD group.
(HH:MM:SS)
Max. The longest waiting time of answered calls for the target ICD group.
(HH:MM:SS)
Wait Time (Lost)
Total The total waiting time of canceled calls for the target ICD group.
(HH:MM:SS(D))
*1
Average The average waiting time of canceled calls for the target ICD group.
(HH:MM:SS)
Max. The longest waiting time of canceled calls for the target ICD group.
(HH:MM:SS)
Max. Waiting Calls The maximum number of calls waiting in the queue of the target ICD
group.
*1
"D" indicates the number of days (D=1–367). If the number of days is 0, (D) is not displayed.
Agent
Item Description
Total Answer
Total Answer The number of calls that the target agent answers.
Talk Time
Total The total talking time for the target agent. (HH:MM:SS(D))
*1
Average The average talking time for the target agent. (HH:MM:SS)
Max. The longest talking time for the target agent. (HH:MM:SS)
Login Time The total login time for the target agent. (HH:MM:SS(D))
*1
Not-ready Time The total not ready time for the target agent. (HH:MM:SS(D))
*1
Document Version 2016-03 Feature Manual 193
10.1.8 ICD Group Features—Supervisory Feature (ACD)