Panasonic DP-CL21 Series Maintenance And Specifications Download Page 42

Page: 42 / 103

Troubleshooting

Settings and Printing

Network

Maintenance and Spec.

Printer does not print
correctly when using
Panasonic DP-CL21P
PCL 5c or Panasonic
DP-CL21M PCL 5c printer
driver.

Example:

(1) Printer does not print

an image even if it is
displayed on the
screen.

(2) An image which is not

displayed on the
screen is printed.

(3) Characters which are

displayed correctly on
the screen are printed
over other characters.

(4) The edge of a

character is not
printed even if it is
displayed correctly on
the screen.

(5) Font displayed on the

screen is different
from that printed.

(Windows - PCL)

Error of EMF in Windows.

Disable the Metafile Spooling as follows:

1. Perform the steps 1 - 4 of “Disabling

the Device Font” below.

2. Click the

Output

tab.

3. Remove the check mark of the

Metafile Spooling

check box.

4. Click

[OK]

The document includes
different fonts from the
printer's resident fonts.

Change the fonts in the document for
fonts installed in Windows.
Disable the setting of the Device Font as
follows:

Disabling the Device Font

1. Display the Printers folder.

• Windows 95

/ Windows 98 / Windows Me

/ Windows NT 4.0 /

Windows 2000:

Click

[Start]

, select

Settings

and click

Printers

• Windows XP Professional:

Click

[Start]

, then click

Printers and Faxes

• Windows XP Home:

Click

[Start]

, click

Control Panel

, click

Printers and Other

Hardware

icon, then click

Printers and Faxes

icon.

2. Click the printer icon to change the setting.
3. Display the printer properties window.

• Windows 95 / Windows 98 / Windows Me:

Click

File

menu and click

Properties

Click

Setup

tab.

• Windows NT 4.0:

Click

File

menu and click

Document Defaults...

• Windows 2000 / Windows XP:

Click

File

menu, click

Printing Preferences...

4. Click

[Advanced...]

5. Click the

Font

tab.

6. Remove the check mark of the

Use Device Fonts

check box.

7. Click

[OK]

Microsoft

Windows

95 operating system (hereafter Windows 95)

Microsoft® Windows® Millennium Edition operating system
(hereafter Windows Me)

Trouble

Possible Cause

Corrective Action

Summary of Contents for DP-CL21 Series

Page 1: ...Clearing a Jam 14 Jam 1 15 Jam 2 17 Jam 3 5 6 8 9 18 Jam 4 7 19 Jam 21 22 23 Jam 31 25 Troubleshooting 26 Warning Printer Error Messages 52 Printer LCD Panel 52 Repacking 70 Specifications 83 Printer 83 Media 86 Controller 97 HOST 98 Utility 98 Parallel IEEE1284 Interface 100 USB Universal Serial Bus Interface 102 Network Interface 103 Maintenance and Specifications ...

Page 2: ...overage for a particular page size 5 coverage per color at 600 x 600 dpi resolution on letter size paper The actual consumables life will vary depending on its use and other printing variables including page coverage page size media type print resolution continuous or intermittent printing number of color planes ambient temperature and humidity 2 Printer includes free starter toner cartridges that...

Page 3: ...te 5 coverage 6 000 pages Full color 5 coverage Replace the waste toner cartridge Print cartridge Have the black print cartridge available 13 000 pages Replace the black print cartridge Have the color print cartridge available 13 000 pages Replace the color print cartridge Fuser unit Have the fuser unit available 100 000 pages Replace the fuser unit Status WTC Full 1 WTC Replace Status PC Black we...

Page 4: ...displayed in the upper line of LCD Printer component Printer panel message Average life Accumulator unit Have the accumulator unit available 83 000 pages Replace the accumulator unit Transfer roller Have the transfer roller available 100 000 pages Replace the transfer roller Status AU wearing out 1 Status AU Replace 1 Status TR wearing out 1 Status TR Replace 1 ...

Page 5: ...nment Storing Environment Congratulations on your purchase of the XX XXXX the three in one solution to today s office needs This amasing little desktop unit can be used as a Printer Scanner Copier Personal Image Editing System Model No XX XXXX Printer Specification Other Specification Feature Feature Application Soft Text Bridge Card Scan Semiconductor Laser Electro Photography X ppm maximum A4 si...

Page 6: ...ed by installing this option This option can be installed up to two units Refer to the installation manual included in the option s carton to install it CLEM256 256MB DIMM Optional Memory It is strongly recommended to install this option if printing documents in Enhance mode or Duplex mode If the printer is not equipped with the optional memory the Memory Overflow error may occur and it causes the...

Page 7: ...power OFF 2 Clean all the covers with a soft cloth Use any mild commercial cleaner CAUTION Do not use benzene thinner aerosol cleaners or any abrasive powder When using isopropyl alcohol with a lint free cloth make sure that the alcohol is at least 90 pure obtainable from your local pharmacy Do not use rubbing alcohol it can damage the printer NOTE If using the multi purpose tray or opening the tr...

Page 8: ...nance and Spec Maintenance and Spec 8 1 Pull the media tray out of the printer while slightly raising its front portion CAUTION Be sure to hold the media tray with both hands so you do not drop it 2 Remove media from the media tray 3 Turn over the media tray ...

Page 9: ... Printer Settings and Printing Network Maintenance and Spec Maintenance and Spec 9 4 Pull the delay pad 2 while pushing the tab 1 then remove the delay pad 3 5 Clean the pad 6 Turn over the media tray 2 2 3 1 1 1 2 ...

Page 10: ...nd Printing Network Maintenance and Spec Maintenance and Spec 10 7 Remove the pickup roller 2 while pushing the tab 1 8 Wipe the rollers with a lint free cloth that has been moistened with isopropyl alcohol while rotating it 2 1 2 1 ...

Page 11: ...Cleaning the Printer Settings and Printing Network Maintenance and Spec Maintenance and Spec 11 9 Install the pickup roller 10 Turn over the media tray and install the delay pad 2 1 ...

Page 12: ...ning the Printer Settings and Printing Network Maintenance and Spec Maintenance and Spec 12 11 Push the front door release button 1 and open the front door 2 12 Clean the roller while rotating it 1 1 2 2 2 ...

Page 13: ...d Spec 13 13 If the Automatic Duplex Unit is installed in the printer pull the lock lever 1 and open the cover 2 14 Clean the roller while rotating it 15 Close the cover of the Automatic Duplex Unit 16 Close the front door 17 Place media in the media tray and install the media tray 1 2 2 ...

Page 14: ...ams make sure that you follow these guidelines If a media jam occurs the printer panel reports Jam NOTE When a media jam occurs while you are using the multi purpose tray be sure to push the multi purpose tray and close the tray cover before you pull the media tray out of the printer or open the front door Clearing a Jam 1 2 ...

Page 15: ...y 1 out of the printer Then remove jammed media 2 Be sure the tray cover is closed before you pull the media tray out of the printer 2 Tap the media stack on a level surface to avoid media jams or skewed printing If a media feed error has occurred remove the media stack from the media tray and tap it Jam 1 1 2 ...

Page 16: ...the print side up under the hooks in the tray Be sure that the media does not exceed the limit mark 4 Install the media tray into the printer CAUTION Be sure to hold the media tray with both hands so you do not drop it especially when it is fully loaded Fill media up to here Load media with print side up Hook ...

Page 17: ... 17 1 Push the front door release button 1 and open the front door 2 Be sure the tray cover is closed before you open the front door 2 Open the media guide 1 then grasp both sides of the jammed media and slowly pull it out of the printer 2 3 Close the front door Jam 2 1 1 2 2 2 90014 2 1 ...

Page 18: ...open the front door 2 Pull the paper release lever 1 and open the media guide 2 then remove the jammed media 3 3 Lock paper release levers 4 Close the front door NOTE When a Jam 9 has occurred the length of the actual media size will be shorter than the paper size setting of the printer driver Clear the media jam and replace the media with the correct one Jam 3 5 6 8 9 1 1 2 2 2 2 3 2 1 1 1 1 3 3 ...

Page 19: ... The fuser is hot to avoid personal injury be careful to touch it by referring to the caution label of the fuser unit 1 Push the front door release button 1 and open the front door 2 Be sure the tray cover is closed before you open the front door 2 Remove the connector of the fuser unit Jam 4 7 1 1 2 2 2 ...

Page 20: ...nce and Spec Maintenance and Spec 20 3 Unlock the both sides of the fuser unit 4 Remove the fuser unit SAFETY CAUTION Do not touch the film and the parts around the film when handling the fuser unit because they may be hot CAUTION HOT SURFACE DO NOT TOUCH ...

Page 21: ...earing a Jam Settings and Printing Network Maintenance and Spec Maintenance and Spec 21 5 Remove the jammed media 6 Reinstall the fuser unit 7 Push the both side knobs of the fuser unit until it is locked ...

Page 22: ...Clearing a Jam Settings and Printing Network Maintenance and Spec Maintenance and Spec 22 8 Connect the connector 1 of the fuser unit and close the front door 2 1 2 ...

Page 23: ...nd Spec 23 1 Pull the media tray out of the optional paper feeder Then remove jammed media 2 Tap the media stack on a level surface to avoid media jams or skewed printing If a media feed error has occurred remove the media stack from the media tray and tap it Jam 21 22 2 2 1 1 1 1 ...

Page 24: ...the print side up under the hooks in the tray Be sure that the media does not exceed the limit mark 4 Install the media tray into the printer CAUTION Be sure to hold the media tray with both hands so you do not drop it especially when it is fully loaded Fill media up to here Load media with print side up Hook ...

Page 25: ...5 1 Push the front door release button 1 and open the front door 2 Be sure the tray cover is closed before you open the front door 2 Pull the lock lever 1 and open the cover 2 then remove jammed media 3 from the Automatic Duplex Unit 3 Close the front door Jam 31 1 1 2 2 2 01090007 3 2 2 1 ...

Page 26: ...ONTINUE button until Test Page menu appears 3 Press ENTER button 4 Press CONTINUE button until Test Print menu appears 5 Press ENTER button to print each color page Printing the test pattern for Adjustment to Media setting When using media types other than those recommended you may need to confirm the print quality by printing the test pattern below To print the test pattern see Setting the ADJ to...

Page 27: ...ter Components You may need to replace the following components if they have expired For consumable model numbers refer to Options and Supplies in the Setup Guide Fuser unit Transfer roller Color print cartridge Black print cartridge Waste toner cartridge Accumulator unit 4 3 2 1 Toner cartridges ...

Page 28: ...age to determine the printer status ERROR indicator is on Error occurred that is not user correctable Turn the printer off and back on again If the indicator is still on the printer requires service ERROR indicator is blinking The printer has stopped because it detected a user correctable error such as an open door or a media jam Correct the condition displayed on the printer panel e g close the d...

Page 29: ...ation Test Print Page in the Color Calibration menu from the printer panel Compare the settings with the color density samples on the Color Calibration Card If necessary adjust the density from the printer panel Refer to Adjusting the Color Density Color Calibration on page 63 in Settings and Printing The toner is almost depleted Replace the color toner cartridge soon The print cartridge is damage...

Page 30: ... horizontal line The roller in the print cartridge has a slight impression after a long period of storage Run 20 50 prints Prints are missing fine line detail The accumulator unit is worn out or the print resolution is set to high Replace the accumulator unit or reduce the print resolution Dark color spots and dark or light streaks appear in all colors The accumulator unit has reached the end of i...

Page 31: ...unit The print cartridge is damaged Replace the print cartridge On the Test Print a single white spot appears in approximately the same vertical place on the page The accumulator unit is damaged Replace the accumulator unit On the Test Print large light spot s appear randomly Fingerprint s on the intermediate belt inside of the accumulator unit Print several pages until the spots fade and disappea...

Page 32: ...e fuser The fuser unit is damaged Replace the fuser unit The surface of the printed image appears to have vertical scratches visible by holding the print at an angle and observing the shine of the image At first the scratches appear only on the printed image eventually dark vertical scratches appear on the imprinted portion of the page The fuser unit is near the end of its useful life Replace the ...

Page 33: ...d out evenly in the Adjustment to Media test pattern 1 Solid Image Pattern Unrecommended media is used Adjust the value of ADJ to Media See Setting the ADJ to Media Windows Only on page 69 in Settings and Printing Black cyan and magenta halftone have weak color area 2 Halftone Image Pattern Use the Recommended media see Media on page 86 Service Error is displayed on the LCD An error occurred that ...

Page 34: ...s NOTE These image samples may differ depending on the media or circumstances temperature and humidity using the printer Normal Image Sample 1 Image Quality at Solid Image Pattern Poor Image Sample Green Red Blue Normal Image Sample 2 Image Quality at Halftone Image Pattern Poor Image Sample Black Magenta Cyan ...

Page 35: ...ndows NT 4 0 2 Microsoft Windows 2000 operating system hereafter Windows 2000 3 Microsoft Windows XP operating system hereafter Windows XP 4 Microsoft Windows operating system hereafter Windows The printer driver cannot be installed with the shared folder of another server computer after installing the printer driver with the shared folder of the server computer The same model of the printer canno...

Page 36: ...2000 Click Start select Settings and click Printers Windows XP Professional Click Start then click Printers and Faxes Windows XP Home Click Start click Control Panel click Printers and Other Hardware icon then click Printers and Faxes icon 2 Click the printer icon click File menu and click Properties 3 Click the Ports tab 4 Click the created printer port and click Configure Port 5 Change the Proto...

Page 37: ...ith plug play Perform the following instructions 1 Select Install the software automatically in the Found New Hardware Wizard window and click Next 2 Select Printer Driver and click Next 3 Click Continue Anyway 4 Click OK The Files Needed window is displayed 5 Click Browse and select PCL folder D CD ROM drive letter WinXP ENGLISH PCL or PS folder D CD ROM drive letter WinXP ENGLISH PS 6 Follow the...

Page 38: ... to turn the printer on 2 Connect the printer to the computer with a USB cable and restart Windows 3 Insert the printer CD ROM disk in the computer 4 Exit the Panasonic Setup window 5 Click Start select Settings and click Control Panel 6 Double click the System icon 7 Click the Device Manager tab 8 Click PanasonicDP CL21P or PanasonicDP CL21M in the Other devices 9 Click Properties 10 Click Reinst...

Page 39: ...uctions to install the printer driver again 1 Be sure to turn the printer on 2 Connect the printer to the computer with a USB cable 3 Click Start select Settings and click Control Panel 4 Double click the System icon 5 Click the Device Manager tab 6 Click DP CL21P or DP CL21M in the Other devices 7 Click Remove 8 Click OK 9 Click Close 10 Restart Windows 11 Install the printer driver following the...

Page 40: ...inter is working but the printer ejects a blank page when printing from your application or through Windows make sure that the appropriate driver is installed and that you have selected the printer correctly The setting for printing is not effective Some applications may not allow you to change the settings through the DP CL21P DP CL21M printer driver s setting window Change the application s sett...

Page 41: ...the following instructions to avoid this problem 1 Restart Windows 2 Click Start select Settings and click Printers 3 Click the printer icon using the LPT port click File menu and click Properties 4 Click the Details tab and click Spool Settings 5 Select Start printing after last page is spooled 6 Click OK 7 Click OK Jobs in the spooler are deleted after media jam has occurred Windows 98 Error of ...

Page 42: ...s resident fonts Change the fonts in the document for fonts installed in Windows Disable the setting of the Device Font as follows Disabling the Device Font 1 Display the Printers folder Windows 95 1 Windows 98 Windows Me 2 Windows NT 4 0 Windows 2000 Click Start select Settings and click Printers Windows XP Professional Click Start then click Printers and Faxes Windows XP Home Click Start click C...

Page 43: ...ent of the printer driver is not matched the actual size of the media in the tray Change the tray assignment as follow 1 Display the Printers folder Windows NT 4 0 Windows 2000 Click Start select Settings and click Printers Windows XP Professional Click Start then click Printers and Faxes Windows XP Home Click Start click Control Panel click Printers and Other Hardware icon then click Printers and...

Page 44: ...Click Start click Control Panel click Printers and Other Hardware icon then click Printers and Faxes icon 2 Click the printer icon to change the setting 3 Click File menu and click Properties 4 Click the tab Windows 95 Windows 98 Windows Me Click the Details tab and click Spool Settings Windows NT 4 0 Click the Scheduling tab Windows 2000 Windows XP Click the Advanced tab 5 Click the Start printin...

Page 45: ...dows Me Windows NT 4 0 Windows 2000 Click Start select Settings and click Printers Windows XP Professional Click Start and then click Printers and Faxes Windows XP Home Click Start click Control Panel click Printers and Other Hardware icon then click Printers and Faxes icon 2 Click the printer icon to delete it 3 Click File menu and click Delete 4 Insert the printer CD ROM disk in the computer 5 C...

Page 46: ...ows PCL The following feature is activated Pages per Sheet Booklet Scale Fit to Output Paper Size Poster Watermark Overlay Reverse Page Order or Collate without hard disk drive Turn the feature off A print file cannot be created Windows PCL The message notified the print result is not displayed Windows Status Display Notify Remote Print feature is disabled Enable the Notify Remote Print feature as...

Page 47: ...ty The printer is turned off or the network cable is disconnected Turn the printer on or connect the network cable and then update the HDD Utility window 1 Click the View menu and click Refresh The brightness cannot be adjusted when printing a document of the PDF data The brightness setting is not effective with some Acrobat Reader programs if the PDF data includes the color management setting of ...

Page 48: ... Though you try to change the Installable Options of your printer the Installable Options are not displayed Mac OS 8 1 9 2 The PPD file except Panasonic DP CL21M PPD is selected as the printer s PPD file 1 Remove the desktop printer icon 2 Reinstall the DP CL21M software Refer to Installing the DP CL21M Software For Macintosh in the Setup Guide The Parsed PPD file in the initial setting folder may...

Page 49: ...re that the media is installed under the hooks at the front of the media tray Frequent media jams Make sure that you use a high quality laser paper 60 105 g m2 16 28 lb paper in the media trays and 60 165 g m2 16 44 lb paper in the multi purpose tray Use only recommended transparencies see Specifications We cannot guarantee the results of other transparencies Make sure that the media is installed ...

Page 50: ...rm the following step 4 Adjust the top or left margin see Position Setting on page 38 in Settings and Printing Trouble Corrective Action Prints have dull faded colors Print the Calibration Test Print Page from the Color Calibration menu in the printer panel Check the density settings for each color and compare them with the color density samples on the Color Calibration Card Refer to Adjusting the...

Page 51: ...red until immediately before installing it in the printer Exposure to light for more than 45 seconds may damage the print cartridge Do not touch the intermediate belt of the accumulator unit fingerprints affect print quality Make sure that the paper or transparency film is clean Make sure that you handle the media on the outside edges to avoid fingerprints To get rid of fingerprint spots print a f...

Page 52: ...low Toner Yellow toner cartridge is almost empty Have the yellow toner cartridge available Low Black Toner Black toner cartridge is almost empty Have the black toner cartridge available WTC FULL Waste toner cartridge is near full Have the waste toner cartridge available PC Black wearing out Black print cartridge is wearing out Have the black print cartridge available PC Color wearing out Color pri...

Page 53: ...ray 2 Tray3 Empty Tray 3 is empty Load media in tray 3 Tray3 not installed Tray 3 is not installed Install tray 3 HDD Full Hard disk drive is full Remove unnecessary files from the hard disk drive HDD I O Error HDD I O error has occurred Perform Check Disk operation in the HDD Maintenance mode If it still remains perform Quick Format or HDD Format operation in the HDD Maintenance mode see Using th...

Page 54: ...tenance Mode on page 76 in Settings and Printing FSR Not Installed Fuser unit is not installed Install the fuser unit TC C Not Installed Cyan toner cartridge is not installed Install the cyan toner cartridge TC C Replace Cyan toner cartridge is empty Replace the cyan toner cartridge TC M Not Installed Magenta toner cartridge is not installed Install the magenta toner cartridge TC M Replace Magenta...

Page 55: ...Toner door is open Close the toner door Reset Tray1 Multi purpose tray motor error has occurred Uninstall tray 1 and then install it Load Letter Any tray does not contain letter size media Load letter size media Load Legal Any tray does not contain legal size media Load legal size media Load A4 Any tray does not contain A4 size media Load A4 size media Load B5 JIS Any tray does not contain B5 JIS ...

Page 56: ... is not loaded in tray 2 Load legal size media in tray 2 Load A4 in Tray2 A4 size media is not loaded in tray 2 Load A4 size media in tray 2 Load B5 JIS in Tray2 B5 JIS size media is not loaded in tray 2 Load B5 JIS size media in tray 2 Tray 2 Not Installed Tray 2 is not installed Install tray 2 Tray 2 Empty Tray 2 is empty Load media in tray 2 Load Letter in Tray3 Letter size media is not loaded ...

Page 57: ... See front door label Jam at fuser Clear media jam see page 19 JAM 08 See front door label Jam at fuser Clear media jam see page 18 JAM 09 See front door label Media size is wrong Clear media jam see page 18 and set correct size media JAM 21 See front door label Jam at tray 2 Clear media jam see page 23 JAM 22 See front door label Jam at tray 3 Clear media jam see page 23 JAM 31 See front door lab...

Page 58: ...multi purpose tray Load letter sized envelope in the multi purpose tray Letter in MPT Bond Letterhead Letter size bond letterhead is requested in the multi purpose tray Load bond letterhead letter sized paper in the multi purpose tray Letter in MPT Recycled Paper Letter size recycled paper is requested in the multi purpose tray Load recycled letter sized paper in the multi purpose tray A4 in MPT P...

Page 59: ...sized paper in the multi purpose tray Legal in MPT Thick Paper Card Legal size thick paper card is requested in the multi purpose tray Load thick legal sized paper card in the multi purpose tray Legal in MPT Transparency Legal size transparency is requested in the multi purpose tray Load legal sized transparency in the multi purpose tray Legal in MPT Label Legal size label is requested in the mult...

Page 60: ...Coated Paper B5 JIS size coated paper is requested in the multi purpose tray Load coated B5 JIS sized paper in the multi purpose tray B5 JIS in MPT Envelope B5 JIS size envelope is requested in the multi purpose tray Load B5 JIS sized envelope in the multi purpose tray B5 JIS in MPT Bond Letterhead B5 JIS size bond letterhead is requested in the multi purpose tray Load bond letterhead B5 JIS sized...

Page 61: ...ecutive in MPT Plain Paper Executive size plain paper is requested in the multi purpose tray Load plain executive sized paper in the multi purpose tray Executive in MPT Thin Paper Executive size thin paper is requested in the multi purpose tray Load thin executive sized paper in the multi purpose tray Executive in MPT Thick Paper Card Executive size thick paper card is requested in the multi purpo...

Page 62: ...ay Load thick Envelope C5 sized paper card in the multi purpose tray ENV C5 in MPT Transparency Envelope C5 size transparency is requested in the multi purpose tray Load Envelope C5 sized transparency in the multi purpose tray ENV C5 in MPT Label Envelope C5 size label is requested in the multi purpose tray Load Envelope C5 sized label in the multi purpose tray ENV C5 in MPT Coated Paper Envelope ...

Page 63: ...lope C6 sized label in the multi purpose tray ENV C6 in MPT Coated Paper Envelope C6 size coated paper is requested in the multi purpose tray Load coated Envelope C6 sized paper in the multi purpose tray ENV C6 in MPT Envelope Envelope C6 size envelope is requested in the multi purpose tray Load Envelope C6 sized envelope in the multi purpose tray ENV C6 in MPT Bond Letterhead Envelope C6 size bon...

Page 64: ...n the multi purpose tray ENV 9 in MPT Bond Letterhead Envelope 9 size bond letterhead is requested in the multi purpose tray Load bond letterhead Envelope 9 sized paper in the multi purpose tray ENV 9 in MPT Recycled Paper Envelope 9 size recycled paper is requested in the multi purpose tray Load recycled Envelope 9 sized paper in the multi purpose tray ENV 10 in MPT Plain Paper Envelope 10 size p...

Page 65: ...cled Envelope 10 sized paper in the multi purpose tray ENV DL in MPT Plain Paper Envelope DL size plain paper is requested in the multi purpose tray Load plain Envelope DL sized paper in the multi purpose tray ENV DL in MPT Thin Paper Envelope DL size thin paper is requested in the multi purpose tray Load thin Envelope DL sized paper in the multi purpose tray ENV DL in MPT Thick Paper Card Envelop...

Page 66: ...n the multi purpose tray ENV Monarch in MPT Thick Paper Card Envelope Monarch size thick paper card is requested in the multi purpose tray Load thick Envelope Monarch sized paper card in the multi purpose tray ENV Monarch in MPT Transparency Envelope Monarch size transparency is requested in the multi purpose tray Load Envelope Monarch sized transparency in the multi purpose tray ENV Monarch in MP...

Page 67: ... tray Custom in MPT Transparency Custom size transparency is requested in the multi purpose tray Load Custom sized transparency in the multi purpose tray Custom in MPT Label Custom size label is requested in the multi purpose tray Load Custom sized label in the multi purpose tray Custom in MPT Coated Paper Custom size coated paper is requested in the multi purpose tray Load coated Custom sized pap...

Page 68: ... length of the loaded media in the multi purpose tray is shorter than the paper size setting of the printer driver Replace the media with the correct one and press CONTINUE button on the printer panel The printer will print from the first page Press CANCEL button on the printer panel to cancel printing Set the paper size of the printer driver correctly Error Message Possible Cause Corrective Actio...

Page 69: ...llowing conditions occur turn off and unplug the printer from the outlet and contact a qualified service representative The power cord or plug is damaged or frayed Liquid has been spilled into the printer The printer has been exposed to rain or water The printer does not operate normally though the operating instructions are being followed Adjust only those controls that are described in the opera...

Page 70: ...printer for service consult your reseller first or Panasonic Please use the original carton and all of the original packing materials If you do not have the packing for the consumable units contact Panasonic for packing Improper repacking of the printer may result in a service charge to remove spilled toner Since the printer uses dry toner extreme care must be taken when handling The printer shoul...

Page 71: ...ting Network Maintenance and Spec Maintenance and Spec 71 1 Turn off the printer remove the power code and all interface cables 2 Open the right side door 3 Slide the green lever for the waste toner cartridge to the right RELEASE ...

Page 72: ...idge Be sure the green lever is in the RELEASE position so that upper openings of the waste toner cartridge are completely closed 5 Insert the waste toner cartrigde into a plastic bag and seal the end of the bag tightly with adhesive tape 6 Unlock the two levers 1 and open the print cartridge holder 2 Opening 2 1 1 ...

Page 73: ...Pull out the color print cartridge halfway and remove it 2 while pressing the green stopper 1 on the left side NOTE To prevent damage to the print cartridge Do not touch the green drum surface Do not expose to light for more than 45 seconds Do not expose to direct sunlight 1 2 Green drum ...

Page 74: ... 74 8 Replace the lower seal cover 1 and the upper one 2 Be sure the three sealing levers of the print cartridge are exposed through the lower seal cover 9 Insert the color print cartridge into the black plastic bag and seal the end of the bag tightly with adhesive tape Lever 1 2 2 ...

Page 75: ...ance and Spec Maintenance and Spec 75 10 Pull out the black print cartridge NOTE To prevent damage to the print cartridge Do not touch the green drum surface Do not expose to light for more than 45 seconds Do not expose to direct sunlight Green drum ...

Page 76: ...pec 76 11 Replace the lower seal cover 1 and the upper one 2 Be sure the sealing lever of the print cartridge is exposed through the lower seal cover 12 Insert the black print cartridge into the black plastic bag and seal the end of the bag tightly with adhesive tape 1 2 2 Lever ...

Page 77: ... 77 13 Close the print cartridge holder 1 and lock it 2 Close the right side door 3 NOTE Be sure the accumulator unit is kept in the printer 14 Remove the media from the multi purpose tray Push the multi purpose tray 1 and close the tray cover 2 Accumulator unit 1 1 2 2 2 2 3 3 1 2 ...

Page 78: ...edia tray 1 out of the printer Remove the media 2 from the media tray and install the tray pad 3 into the media tray 16 Install the media tray into the printer 17 Close 1 and insert 2 the paper support into the printer 18 Confirm all toner cartridges are completely installed in the printer 1 3 2 1 2 ...

Page 79: ... been installed in the printer confirm the hard disk drive is fastened with two screws provided If it is not installed proceed to step 19 see page 81 Confirming whether the hard disk drive is secured 1 Remove the two thumb screws from the control board 2 Pull out the control board while holding the green handle ...

Page 80: ...inting Network Maintenance and Spec Maintenance and Spec 80 3 Reconfirm the hard disk drive is fastened with two screws If it is not fastened fasten it with two screws 4 Install the control board back into the printer as shown ...

Page 81: ...screws 19 Repack the printer in the original shipping box Make sure that you keep the printer upright and level when moving SAFETY CAUTION The printer weighs about 30 kg 66 lbs It must be handled by two people 1 Place the printer in the plastic bag on the lower cushion and wrap the printer with the plastic bag ...

Page 82: ... middle and upper cushions on the lower cushion 3 Place the waste toner cartridge black print cartridge color print cartridge and accessory box on the upper cushion 4 Place the top carton and install the 4 joints Color print cartridge Black print cartridge Waste toner cartridge Accessory box 1 2 3 ...

Page 83: ...g System Non magnetic mono component waxed toner magnetic toner CANNOT be used or available Contact Developing System Print Mode PCL Standard Printing resolution 600 x 600 dpi Fine Printing resolution 1200 x 600 dpi Enhance Printing resolution 1200 x 1200 dpi PS Standard Printing resolution 600 x 600 dpi Fine Printing resolution 1200 x 600 dpi Enhance Printing resolution 1200 x 1200 dpi It is stro...

Page 84: ...mory without the printer s hard disk drive at 20 C 68 F 65 RH 120V Except error and warning status Power Consumption On Printing Max 1200 W Ave 460 W Power Save Mode 9 W AC120 V First Print Time Standard print mode simplex print at 20 C 68 F 65 RH measured by Panasonic s method Print Mode Power Save Mode ON default Power Save Mode OFF Color Print 25 seconds 15 5 seconds Monochrome Print 25 seconds...

Page 85: ... than 45 dbA standby mode ISO except peak noise Tray Capacity Media Tray 530 sheets 75 g m2 20 lb Paper Multi Purpose Tray 100 sheets 75 g m2 20 lb Paper Optional Paper Feeder 530 sheets 75 g m2 20 lb Paper Max 2 cassettes Max Input capacity 1 690 sheets 75 g m2 20 lb Paper 530 530 x 2 100 Output Tray 250 sheets 75 g m2 20 lb Paper Face Down only Simplex Pages min Auto Duplex Images min Quality Me...

Page 86: ... be helpful Basic Weight 60 to 105 g m2 16 to 28 lb Thickness 3 7 to 7 5 mils 1 mil 1 1000 Moisture Content 4 to 6 Smoothness 100 to 300 Sheffield Acid Content 5 5 PH minimum Fusing Compatibility Must not scorch melt offset material or release hazardous emissions when heated to 200 C 392 F for 0 1 second Cutting Dimensions 0 0313 inch of nominal corners 90 4 Grain Long grain Cut Edge Conditions Cu...

Page 87: ...cycled paper 75 105 g m2 20 28 lb Letter Legal A4 B5 JIS Thin paper 60 75 g m2 16 20 lb Media Type Media Weight Media Size Plain paper 1 Bond Letterhead Recycled paper 75 105 g m2 20 28 lb Letter Legal Executive A4 A5 B5 JIS Envelope 9 Envelope 10 Envelope Monarch Envelope C5 Envelope C6 Envelope DL Custom 2 Thin paper 60 75 g m2 16 20 lb Thick paper Card 105 165 g m2 28 44 lb Coated Paper 120 g m...

Page 88: ...ended Media Media Type Media Weight Media Size Plain paper Bond Letterhead Recycled paper 75 105 g m2 20 28 lb Letter Legal A4 B5 JIS Thin paper 60 75 g m2 16 20 lb Media Type Media Weight Media Size Plain paper Bond Letterhead Recycled paper 75 105 g m2 20 28 lb Letter Legal A4 B5 JIS Thin paper 60 75 g m2 16 20 lb Media Type Media Size Recommendation Plain paper Letter Hammermil Laser Print 24 l...

Page 89: ... in A4 210 x 297 mm 8 26 x 11 69 in Legal 216 x 356 mm 8 5 x 14 in B5 JIS 182 x 257 mm 7 16 x 10 11 in Executive 184 x 267 mm 7 25 X 10 5 in A5 148 x 210 mm 5 82 x 8 26 in Envelope 9 98 x 225 mm 3 87 x 8 87 in Envelope 10 105 x 241 mm 4 12 x 9 5 in Envelope DL 110 x 220 mm 4 33 x 8 66 in Envelope C5 162 x 229 mm 6 37 x 9 01 in Envelope C6 114 x 162 mm 4 48 x 6 37 in Envelope Monarch 98 x 191 mm 3 ...

Page 90: ... 72 6 0 mm 0 24 4 2 mm 0 17 Executive 171 5 mm 6 75 256 5 mm 10 10 6 3 mm 0 25 4 2 mm 0 17 A5 136 0 mm 5 35 200 0 mm 7 87 6 0 mm 0 24 4 2 mm 0 17 Envelope Envelope 9 85 7 mm 3 38 215 3 mm 8 48 6 3 mm 0 25 4 2 mm 0 17 Envelope 10 92 1 mm 3 63 231 1 mm 9 10 6 3 mm 0 25 4 2 mm 0 17 Envelope DL 98 0 mm 3 86 210 0 mm 8 27 6 0 mm 0 24 4 2 mm 0 17 Envelope C5 149 9 mm 5 90 219 0 mm 8 62 6 0 mm 0 24 4 2 m...

Page 91: ...mm 9 75 5 3 mm 0 21 4 6 mm 0 18 Executive 174 2 mm 6 86 257 4 mm 10 14 5 0 mm 0 20 4 6 mm 0 18 A5 136 5 mm 5 36 201 1 mm 7 90 5 0 mm 0 20 4 2 mm 0 17 Envelope Envelope 9 89 2 mm 3 50 216 6 mm 8 52 4 6 mm 0 18 4 6 mm 0 18 Envelope 10 95 4 mm 3 75 232 0 mm 9 14 4 6 mm 0 18 4 6 mm 0 18 Envelope DL 99 8 mm 3 93 210 9 mm 8 30 5 0 mm 0 20 4 6 mm 0 18 Envelope C5 152 8 mm 6 00 220 2 mm 8 67 4 6 mm 0 18 4...

Page 92: ...r thermography These materials may transfer onto the fuser unit s roller and cause damage Any pre printed paper should use inks compatible with 200 C 392 F for 0 1 second Damaged or wrinkled paper or paper with irregularities such as tabs staples etc Multipart forms or carbonless paper Paper with a cotton and or fiber content over 25 Ink jet media paper transparency etc It may transfer onto the fu...

Page 93: ...nter do not use ink jet transparency Transparencies and adhesive material of labels should be stable at 205 C 400 F the printer s maximum temperature Re using transparencies that have been fed through the printer once for example after jams or if the transparency is ejected without being printed can reduce the life of the consumables and or paper path components When using transparencies if the pr...

Page 94: ...haracteristics A thin sharply creased leading edge Paper weight of 90 g m2 24 lb Flat free of curls wrinkles nicks etc NOTE Slight wrinkling may occur during printing even if high quality envelopes are used To maximize performance and print quality avoid printing on the folded portions and areas around the flap of the envelope The following illustrates the recommended printable area when printing ...

Page 95: ... cross construction Highly textured envelopes or with extremely shiny surfaces Envelopes that seal by removing a peel off strip Envelopes with more than one flap to be sealed Envelopes with opening on the shorter edge cannot be used Envelopes that are baggy or not sharply creased Embossed envelopes Envelopes that have previously been printed with a laser printer Envelopes that have been previously...

Page 96: ...nd Envelopes that use encapsulated types of adhesive that do not require moistening but rely on pressure to seal them Always test a sample of the envelopes you are thinking of buying Confirm that the envelope performs acceptably For best printing results Avoid printing in high humidity i e above 70 RH High humidity may cause the envelope to curl and pick up excess toner High humidity may also caus...

Page 97: ...TX 10Base T Font PostScript 3 136 Fonts PCL 5c 45 Fonts PS Font List or PCL Font List can be printed using the printer panel see Menu Table on page 24 in Settings and Printing Color Management ICC compliant profile version 2 0 Windows ICM 2 0 Mac OS ColorSync 2 0 or later Color Simulation Press simulation support SWOP Euroscale Compatibility with HP utility Compatible with HP Web Jet Admin Jet Adm...

Page 98: ... Me Windows NT 4 0 1 Windows 2000 Windows XP 32bit Remote Maintenance Tool Windows 95 Windows 98 Windows Me Windows NT 4 0 1 Windows 2000 Windows XP 32bit Interface Network e mail Web Administrative Tool Support OS operating system Server Windows NT 4 0 1 Windows 2000 Windows XP Professional 32bit Client Windows 95 Windows 98 Windows Me Windows NT 4 0 1 Windows 2000 Windows XP 32bit Mac OS 8 1 8 5...

Page 99: ...tern Support OS operating system Windows 95 Windows 98 Windows Me Windows NT 4 0 1 Windows 2000 Windows XP 32bit Interface Parallel IEEE1284 2 USB 3 Network HDD Utility Hard Disk Drive Utility Support OS operating system Windows 95 Windows 98 Windows Me Windows NT 4 0 1 Windows 2000 Windows XP 32bit Interface Network Requires the hard disk drive be installed Installer For Windows Windows 95 Window...

Page 100: ...rallel IEEE1284 interface connector printer side Parallel IEEE1284 Interface Pin Signal Pin Signal 1 nStrobe 19 GND 2 Data 1 20 GND 3 Data 2 21 GND 4 Data 3 22 GND 5 Data 4 23 GND 6 Data 5 24 GND 7 Data 6 25 GND 8 Data 7 26 GND 9 Data 8 27 GND 10 nAck 28 GND 11 Busy 29 GND 12 PError 30 GND 13 Select 31 nInit 14 nAutoFd 32 nFault 15 NC 33 NC 16 GND 34 NC 17 FG 35 NC 18 Peripheral Logic High 36 nSel...

Page 101: ...ance and Spec 101 CAUTION If the cable is connected to PC via printer buffer or selector the printer may not print A print server cannot be used for printing NOTE Be sure to use only a shielded cable The printer will not operate properly if any of the pins are not connected ...

Page 102: ...ngth Pin configuration USB interface connector printer side NOTE Be sure to use a full speed shielded cable which the Data and Data cables are the twisted pair When using the printer and other USB devices simultaneously we cannot guarantee normal printing USB Universal Serial Bus Interface Signal pin Signal 1 VBUS 2 Data 3 Data 4 Ground 1 2 4 3 ...

Page 103: ...ed twisted pair cable with RJ 45 connectors for 100Base TX 10Base T Pin configuration Network interface connector printer side NOTE Do not connect other connectors than 100Base TX 10Base T Excessive current flow may cause damage of the printer Network Interface Signal pin Signal 1 TX 2 TX 3 RX 4 NC 5 NC 6 RX 7 NC 8 NC ...

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