Troubleshooting
Settings and Printing
Network
Maintenance and Spec.
Maintenance and Spec.
35
!
If the printer driver cannot be installed
Trouble
Possible Cause
Corrective Action
The following error
message is displayed and
the printer software cannot
be installed.
“You must log on your
computer with the
administrative privilege to
run this Setup program.”
(Windows NT
®
4.0
*
1
/
Windows 2000
*
2
/
Windows XP
*
3
)
You have not logged on the
computer as an
administrator.
If the error message is displayed when
starting the installer, log on the computer
as an administrator and install the
printer software.
If the error message is displayed when
Windows
®*
4
is restarted after the printer
software was installed, log on the
computer as an administrator.
*
1
Microsoft
®
Windows NT
®
operating
system Version 4.0 (hereafter
Windows NT 4.0)
*
2
Microsoft
®
Windows
®
2000
operating system (hereafter Windows
2000)
*
3
Microsoft
®
Windows
®
XP operating
system (hereafter Windows XP)
*
4
Microsoft
®
Windows
®
operating
system (hereafter Windows)
The printer driver cannot
be installed with the
shared folder of another
server computer after
installing the printer driver
with the shared folder of
the server computer.
The same model of the
printer cannot be installed
with the installer in the
printer CD-ROM disk when
the printer driver is already
installed.
Add a printer with Add Printer Wizard.
The printer CD-ROM disk
may be required when
modifying or repairing the
installed printer software
after installing the printer
software with the shared
folder of the server
computer.
The server computer is
turned off.
Turn on the server computer to share
the folder for the installation program.
The server computer is
disconnected from the
network.
Connect the server computer to the
network.
Network problems occur.
Consult with the network administrator.
