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Troubleshooting Tips
HotSync problems
Problem
Solution
Why can’t I synchronize
my communicator with
my computer?
Try each of these in turn. After each step, try to synchronize to see if
the problem persists:
■
Make sure you installed the software that came with your
communicator. You must install this software even if you
upgraded from another Palm OS handheld.
■
Make sure there are no active calls on your Treo before you begin
a HotSync operation. You cannot synchronize while you have an
active call, and you cannot make or receive calls during a HotSync
operation.
■
Make sure you selected your user name in Palm Desktop
software before beginning the HotSync operation.
■
Perform a soft reset. See page 214 for details.
■
Make sure the HotSync Manager icon
appears in the
Windows system tray in the lower-right corner of the screen. If it
does not appear, open the Start menu, select Programs,
Handspring, and then HotSync Manager.
■
Click the HotSync Manager icon and make sure that the Local
USB option has a check next to it. If you are using an optional
serial cable, make sure that the Local Serial has a check next to
it, then select Setup and confirm that the COM port setting
matches the port where you attached the serial cable.
■
Make sure the cable is connected securely to your computer and
your communicator.
■
Make sure you are using the correct type of cable. If your
computer does not have a USB port, or is running Windows 95 or
Windows NT 4.0, you must use a serial cable.
■
If you’re using a USB cable, insert the Handspring CD into your
computer, use Windows Explorer or My Computer to navigate to
the Utilities folder, and then run the Visor USB registry utility.
■
If you are using a USB cable, disconnect any other USB devices
you are using. If you’re connecting your cable to a USB hub,
disconnect it and connect your cable directly to your computer.
■
If you are using a serial cable, try a lower baud rate setting on the
Local tab in the Setup dialog box.
■
Restart your computer.
■
If you installed a conduit from a third-party software developer,
contact the developer for support.
Summary of Contents for Treo 270
Page 1: ...Treo 270 Communicator User Guide Windows Edition ...
Page 10: ...Page 10 Contents ...
Page 28: ...Page 28 Introduction to Your Treo 270 Communicator ...
Page 38: ...Page 38 Entering Data in Your Communicator ...
Page 50: ...Page 50 Managing Your Applications ...
Page 174: ...Page 174 Application Specific Tasks ...
Page 196: ...Page 196 Setting Preferences for Your Communicator ...
Page 228: ...Page 228 Troubleshooting Tips ...
Page 238: ...Page 238 Non ASCII Characters for Login Scripts ...