Palm IIIxe, Handbook

Page: 209 / 247

Appendix B Page 209
HotSync problems
I entered the euro
symbol, but after a
HotSync operation it
doesn’t appear in my
Franklin Planner
software. At present, Franklin Planner software does not
support display or printing of the euro symbol.
However, other desktop applications (such as
Microsoft Excel, used with the Expense
application) can display the euro symbol if you
have fonts that include the euro symbol on
your desktop computer. Check these web sites
for additional information:
http://www.microsoft.com/windows/euro.asp
http://til.info.apple.com/techinfo.nsf/artnum/n22222
Problem Solution
I cannot do a
HotSync operation;
what should I check
to make sure I am
doing it correctly?
■
Check the Windows system tray to
make sure the HotSync Manager is
running. If it is not, start the HotSync
Manager (Start, Programs, Franklin
Covey, Palm Connected Organizer,
HotSync Manager).
■
Click the HotSync Manager, choose
Setup and click the Local tab. Check that
the Serial Port setting displays the
correct COM port where your cradle is
attached.
■
Make sure the cradle is connected
securely.
I did a HotSync
operation, but one of
my applications did
not synchronize.
■
Click the HotSync Manager and choose
Custom. Check that the correct conduit
is active.
I cannot launch the
HotSync Manager.
■
Make sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
serial port you selected in the Setup
dialog box.
■
Reinstall Franklin Planner software and
ensure that “Install Palm interface files”
is checked.