UK
Packard Bell Limited Warranty -
15
E
NG
LISH
Packard Bell reserves the right to refuse to provide the service to any
location at which, to Packard Bell’s sole opinion, the safety of Packard
Bell’s technical representative or the ability to provide the Service &
Support described herein would be jeopardised.
Packard Bell cannot be held responsible for any loss or damage to the
Product in total or in part, when it has been sent to Packard Bell by the
Customer without complying with the procedures defined in section 8
and 9 above.
Repair of the Product may involve the re-formatting of the HDD and
consequently the loss of data stored on the HDD. Therefore You must
comply with the terms of section 7 above.
10.
TYPES
OF
SERVICE
IN
CASE
OF
REPAIR
Performance of Service & Support will be of a different type, depending
on the Product. You will find the type of Service that is applicable to
Your Product on the Warranty & Service Sheet that can be found in the
factory packaging. Please note that all Software issues will be supported
on the phone, Web or by e-mail.
Please note that the Extended Warranty purchased by You can modify
the service type defined on the Warranty & Service Sheet.
Regardless of the applicable service type, You have to follow the Service
& Support intervention procedure defined in section 9 above.
The description of the different service types is as follows:
a) Carry-In
• The Customer packages the complete Product securely in the fac-
tory or equivalent packaging;
• The Customer encloses a copy of the original proof of purchase
(sales invoice) and any other relevant sales documentation;
• The Customer encloses a detailed description of the problem with
the Product;
• The Customer delivers the complete package to a Packard Bell
authorised service location in the vicinity of the Customer's resi-
dence, as indicated by a CCC representative; or
• The Customer delivers the complete package to the store where
the Product was purchased;
• Costs of repair or replacement of defective parts and labour will be
borne by Packard Bell.
b) Drop-In
• The Customer packages the complete Product securely in the fac-
tory or equivalent packaging;
• The Customer encloses a copy of the original proof of purchase
(sales invoice) and any other relevant sales documentation;
• The Customer encloses a detailed description of the problem with
the Product;
• The Customer delivers the complete package to the location indi-
cated by a CCC representative, in the vicinity of the Customer's
residence.
• Costs of repair or replacement of defective parts and labour will be
borne by Packard Bell.
c) Pick-up, Repair & Return ("PURR")
• The Customer packages the complete Product securely in the fac-
tory or equivalent packaging;
• The Customer encloses a copy of the original proof of purchase
(sales invoice) and any other relevant sales documentation;
• The Customer encloses a detailed description of the problem with
the Product;
• An appointment with the Customer or any authorised representa-
tive will be arranged by Packard Bell for the collection and return
of the Product at the agreed location;
• Costs of transport, repair or replacement of defective parts and
labour will be borne by Packard Bell.
d) On-site
• An appointment for the repair intervention will be agreed upon
between Packard Bell and the Customer;
• The Customer will produce the proof of purchase of the Product to
the technical representative who will attend the appointment;
• Costs of travel, repair or replacement of defective parts and labour
will be borne by Packard Bell.
If the Product cannot be serviced at the agreed location, the technical
representative may decide to take the Product with him and return it
after repair has been performed.
e) Self-repair
Packard Bell Easy Repair procedure:
Packard Bell Easy Repair is a Service program that allows the End-User
to do some repair on his computer by himself. The program is offered to
the End-User who feels confident and is willing to make a basic item
swap on his own. Only items easy to replace and with no risk of damage
are in the Packard Bell Easy Repair scope. The End-User can benefit
from faster repair, greater flexibility and he can keep using his computer
in the event that the item to be replaced is not an essential component
for system function. In agreement with the End-User, Packard Bell will
provide the End-User with a replacement item for the one diagnosed as
defective. The replacement item will be sent together with work
instructions and an anti-static wrist strap. The End-User can plan the
repair at his convenience and will return the defective item to Packard
Bell within 7 days after shipment of the new item. When calling the
Contact Centre for system diagnosis, the End-User will be provided
with accurate instructions on how to proceed.
f) Exchange
This procedure is complementary to the above mentioned service
levels.
Components that can be replaced without the use of a tool are called
“Customer Replaceable Items”.
In the event that, according to the Packard Bell Customer Contact
Center representative, the problem is caused by a Customer Replace-
able Item, the CCC representative may decide to send the item in
replacement to the Customer by registered mail return (receipt
requested) with a note explaining the procedure to return the defective
Customer replaceable Item.
Packard Bell reserves the right to request a credit card reference and
may invoice the Customer if the defective Customer Replaceable Item
is not returned to Packard Bell within 15 days after receipt by Customer
of the item in replacement.
11. T
RANSFER
OF
W
ARRANTY
In case of change of ownership of the Product, this Warranty is transfer-
able with the Product.
Important: The new end-user will be entitled to the application of the
remainder of the Warranty Period on the Product transferred under two
cumulative conditions:
• The new end-user must be in possession of the original proof of
purchase of the Product, and,
• Details on the Product’s change of ownership must be sent to Pack-
ard Bell at the address reproduced in the Warranty & Service Sheet.
