931040P / 1014
7. TROUBLESHOOTING
79
!
If these steps do not resolve the issue, contact your ORTEC representative or our Global
Service Center. In the meantime, if your spectrum files are stored in the instrument’s
My
Documents
folder, you may wish to exit the
DetectiveEX
program, use the computer’s
Windows Explorer program to copy the spectra to an SD card, then mount the SD card in
the computer and transfer the files that way.
7.11. Troubleshooting MAESTRO-Related Problems
7.11.1. MAESTRO Does Not Connect with the Detective-EX
If properly installed and functioning MAESTRO software (or other C
ONNECTIONS
programs)
cannot find and communicate with the Detective-EX when it is connected via the CONTROL
port:
!
Make sure the Detective-EX is turned on and connected to the computer via the
CONTROL port.
!
Check to see if the Detective-EX display is locked.
!
Make sure the USB cable is properly connected to the computer.
!
Make sure USB hubs are correctly connected and functioning.
!
Check the Master Instrument List on the computer to ensure that the Detective-EX is on
the list. If it is not listed, manually run the MCB Configuration program from the Win-
dows Start menu. See the MAESTRO User’s Manual for detailed instructions on this
operation.
7.12. Other Problems with the Detective-EX
Should the Detective-EX exhibit other unusual behavior, confirm that the Regional Settings in
the Windows Mobile operating system are set correctly, and restore them if necessary. The
Detective-EX is designed to function with Windows Mobile set to the English (United States)
region and its default values for decimal symbol, digit grouping symbol, and time and date
formats, as described below. Using other than the factory default settings can cause operational
problems.
Summary of Contents for Detective-DX-100T
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