Chapter 7 - Troubleshooting
If no user details are displayed then there may be a problem with the connection to the image server.
1. End the current session and switch off the power.
2. Restart the image server.
3. Switch the power back on to the scan head.
If you still experience problems please contact your Optos representative (see
8.2 What information do I need when contacting Optos?
You will need to provide your
Site Number
when contacting Optos. You can find the
Site Number
on your
Optos documentation.
8.3 How do I image if the alignment system does not recognize
the eye?
In some circumstances the device may
NOT
recognize the patient's eye.
When this happens the alignment system will
NOT
display the blue, green or red indicators which show how
close the scan head is to the patient.
To align the patient ensure the pupil is centered on the cross hairs on the touch screen.
8.4 How do I restart the scan head?
Scan head problems are often temporary and can usually be resolved by restarting the scan head following
these steps:
1. End the current session and shut down the device (see
How to shut down the scan head
2. Switch the power back on.
3. Log in to the scan head. Enter your username and password (all passwords are case sensitive).
Note
l
If you start up the scan head in error do
NOT
shut down the system during start up. If you need to
shut down the system wait until the start up has been completed, and the status indicator shows
green and then select
on the touch screen to close the device.
l
To allow time for the services to reset, wait at least 30 seconds before switching the device back
on.
8.5 How do I restart the image server?
Software problems are often temporary and can be resolved by restarting the PC.
Note
When restarting the image server:
l
Ask scan head users to logout before shutting down the image server.
l
Ask browser-based review client users to close Optos software.
Part Number: G110230-003-ENG
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