OmniPod UST400, User Manual

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Appendix Appendix
To be eligible to claim under this Warranty, you must notify Insulet of the claimed
defect with the PDM or the Pod within the applicable warranty period by calling
Customer Care at:
• From the UK: 0 800 011 61132
• From Ireland: +44 800 011 6132
For a claim involving the PDM, you must provide the PDM serial number and a
description of the claimed defect. For a claim involving a Pod, you must provide
the Pod lot number and a description of the claimed defect. You may also be
required to verify the date of purchase (or receipt where purchased on your
behalf) of the PDM and/or the Pod and the time that you activated the Pod.
Your failure to follow any of the above steps may result in the denial of coverage
under this Warranty.
Unless Insulet elects to repair the Pod or the PDM (which may include, but is not
limited to, a repair kit or replacement part(s) Insulet provides) or refers you to a
third party repairer, you must obtain Insulet's authorization prior to returning
the Pod or the PDM to Insulet. The Pod or PDM must be properly packaged
and returned to Insulet according to the instructions provided in the Return
Merchandise Authorization, or RMA, Kit, which will be sent to you by Insulet.
With a prior authorization, Insulet will pay all reasonable packaging and postage
charges, where applicable, incurred in shipping the Pod or the PDM to Insulet
under this Warranty. For the avoidance of doubt, this Warranty does not cover
repairs performed or replacements provided by any person or entity other than
Insulet, except those performed or provided by third parties to which you were
explicitly referred by Insulet.
Proof of Purchase, Receipt or Activation
In order to verify the date of purchase (or receipt where purchased on your behalf)
or, in the case of a Pod, the time of activation and determine if the claim under this
Warranty is within the applicable warranty period, Insulet may require that you
provide a valid proof of purchase, receipt or activation. Your failure to provide
valid proof, as determined by Insulet, may result in the denial of coverage under
this Warranty.
Exclusions
This Warranty covers only the original recipient and you cannot transfer or assign
it with the sale, rental or other transfer of the PDM or of the Pods to any other
person or entity.
This Warranty will apply only if the PDM or the Pod at issue has been used
in accordance with the Omnipod® System User Guide and/or other written
instructions provided by Insulet. This Warranty does not apply if the PDM or the
Pods have been:
• Altered, changed or modified by any person or entity other than Insulet or
third party authorized by Insulet;