Ocean Optics Flame-S, User Manual

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4: Troubleshooting
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If your spectrometer is not recognized by OceanView on your computer, you need to manually
install the spectrometer drivers. See your OceanView manual for this procedure. Also consult
the
Correcting Device Driver Issues
document (see Product-Related Documentation ).
How do I know my spectrometer has power?
The red LED on the spectrometer should be on steadily if the unit is receiving power.
How do I know my spectrometer is transmitting data?
The green LED on the spectrometer flashes when transmitting data.
I’m installing OceanView but I need a product key; where can I find
this?
The product key was sent to the contact e-mail on the sales order when you purchased your
OceanView license. Contact info@oceanoptics.com for more information. You’ll need your sales
order number, quotation number, the serial number of the spectrometer that was purchased
with the software, and, if known, the e-mail address under which your product key was created
to recover your key.
I connected the Flame to the computer before installing my
spectroscopy operating software to install the drivers. What do I
do now?
The steps to take to resolve this issue differ, depending on your computer’s operating system.
Microsoft Windows Operating Systems
If you connected your Ocean Optics Flame device to the computer prior to installing your Ocean
Optics software application on a Windows platform, you may encounter installation issues that
you must correct before your Ocean Optics device will operate properly.
Follow the applicable steps below to remove the incorrectly installed device, device driver, and
installation files.
Note
If these procedures do not correct your device driver problem, you must obtain
the
Correcting Device Driver Issues
document from the Ocean Optics website:
http://oceanoptics.com/wp-content/uploads/Correcting-Device-Driver-Issues.pdf .