Nortel NN43112-102, User Manual

Page: 39 / 46

Terms you should know
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Information line
A one-line by 24-character area that displays date and time or
application information.
Interrupted dial tone
A broken or pulsed dial tone that sounds when you access some
features on your telephone.
Message/Inbox
A fixed key on your IP Phone 1120E that connects to your voice
messaging system when the key is pressed.
Navigation keys
Keys used to scroll through menus and lists appearing on the
LCD display screen.
Off-hook
Any line selected to make a call or receive an incoming call.
The term off-hook is applied when (a) the end-user lifts up the
handset, (b) the end-user presses a line key, (c) the call is
automatically answered at the telephone, or (d) a line is
automatically selected for an outgoing call.
Paging tone
A special tone (two beeps followed by dial tone) that sounds
when you use the Radio Paging feature.
Return to Queue on No Answer
If a call is not answered by the agent, the call is sent back to the
ACD queue and the agent’s telephone is automatically placed in
the Not Ready state.
Ringback/ring tone
A sound indicating that a call you have made is ringing at its
destination.