Agent features
23
Agent features
The following sections describe features that are available to agents:
•
“Answering ACD calls” on page 23
•
“Using Call Forcing” on page 24
•
“Using Return to Queue on No Answer” on page 25
•
“Using Activity code” on page 25
•
“Using Emergency” on page 26
•
“Using Not Ready” on page 27
•
“Placing or answering non-ACD calls” on page 27
•
“Contacting your supervisor” on page 28
Answering ACD calls
Use the
In-Calls
key to answer the next queued ACD call on the primary
DN. The
In-Calls
key is located in the lower right area of the self-labeled
line/programmable feature keys.
To answer the call:
When the LCD next to the
In-Calls
key
flashes, press the
In-Calls
key.
Note: The LCD remains lit as long as
you are on the call.
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Summary of Contents for NN43112-102
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Page 4: ...Revision history 4...
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Page 42: ...Terms you should know 42...
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