Agent features
27
Using Not Ready
Use the Not Ready feature to take your telephone out of the call queue
while completing post-call work.
Note: If you don't activate
Make Set Busy
or
Not Ready
, callers will
continue to be directed to your phone.
To use Not Ready:
Placing or answering non-ACD calls
Use this feature to place and receive calls on your individual line.
To place a call:
1.
Press the
NotReady
key to temporarily
log out of the system.
Note: The NotReady LCD remains lit as
long as the feature is active.
or
2.
To return to the queue, choose one of
the following:
— Press the
In-Calls
key.
— Press the
NotReady
key.
1.
Press your individual DN key.
2.
Use the dial pad to dial the telephone
number.
Note: The LCD remains lit as long as
you are on the call.
NotReady
2260
NotReady
2498
Summary of Contents for NN43112-102
Page 1: ...Nortel Communication Server 1000 IP Phone 1120E Call Center User Guide Title page...
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Page 4: ...Revision history 4...
Page 36: ...Supervisor features 36...
Page 42: ...Terms you should know 42...
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