Nortel NN43112-102, User Manual

Page: 32 / 46

Supervisor features
32
Using the Agent key
Use the Agent feature to connect, observe, or monitor the status of each
agent position. Each
Agent key links to a particular agent position and
can be used along with the Call Agent or Observe Agent keys.
Table 2 lists the four states of the LCD indicator.
Using Answer Emergency
Use the Answer Emergency feature to receive calls from agents in an
emergency situation.
To use Answer Emergency:
Table 2: Agent’s status
LCD display Description
Off Agent is not logged in.
On Agent is logged in but is either NotReady or on a
call.
Slow Flashing Agent is waiting for an ACD call.
Fast Flashing Agent is on a non-ACD call.
1. When the LCD next to the Answer
Emergency key flashes, press the
Answer Emergency key.
Note 1: The Agent ID of the person
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call and your status is
displayed as Not Ready.
AnsEmerg