Agent and Supervisor features
18
For more information about Nortel Contact Center Manager, visit
www.nortel.com
.
To log in as an agent:
1.
Lift the handset.
2.
Press the
In-Calls
key.
3.
If “Enter Agent ID” appears on the
screen, use the dialpad to enter your ID.
4.
Press the
#
key. The phone goes into a
Not Ready state.
or
5.
To join the ACD queue, choose one of
the following:
— Press the
In-Calls
key.
— Press the
NotReady
key.
2260
2260
Not Ready
Summary of Contents for NN43112-102
Page 1: ...Nortel Communication Server 1000 IP Phone 1120E Call Center User Guide Title page...
Page 2: ......
Page 4: ...Revision history 4...
Page 36: ...Supervisor features 36...
Page 42: ...Terms you should know 42...
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