Supervisor features
31
Supervisor features
The following sections describe features available to the supervisor:
•
“Using Answer Agent” on page 31
•
“Using the Agent key” on page 32
•
“Using Answer Emergency” on page 32
•
“Using Call Agent” on page 33
•
“Using Interflow” on page 33
•
“Using Night Service” on page 34
•
“Observing a call” on page 35
Using Answer Agent
Use the Answer Agent feature to receive calls from agents in a non-
emergency situation.
To use Answer Agent:
1.
When the LCD next to the Answer Agent
key flashes, press the
Answer Agent
key.
Note 1: The Agent ID of the person
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call, and your status is
displayed as NotReady.
2.
Press the
Goodbye
key to end the call.
AnsAgent
(Goodbye)
Summary of Contents for NN43112-102
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Page 4: ...Revision history 4...
Page 36: ...Supervisor features 36...
Page 42: ...Terms you should know 42...
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