Agent features
29
To place a call to your supervisor:
To return to the ACD call:
To conference in your supervisor during a call in progress:
1.
Press the
Hold
key to put the current call
on hold.
2.
Press the
Supervisor
key.
Press the line (DN) key beside the
flashing
LED
indicator to return to the
caller on hold.
Press the
Supervisor
key.
Note: Calls are automatically put on hold
when you use the
Supervisor
key.
Press the
In-Calls
key.
1.
Press the
Supervisor
key to talk
privately with your supervisor.
2.
Press the
Supervisor
key again for a
conference call with you, your
supervisor, and the other caller.
(Hold)
Supervisor
Supervisor
2260
Supervisor
Supervisor
Summary of Contents for NN43112-102
Page 1: ...Nortel Communication Server 1000 IP Phone 1120E Call Center User Guide Title page...
Page 2: ......
Page 4: ...Revision history 4...
Page 36: ...Supervisor features 36...
Page 42: ...Terms you should know 42...
Page 45: ......
