Supervisor features
35
To deactivate Night Service:
Observing a call
Use the Observe feature to monitor an agent in a call.
To observe a call:
1.
Press the
Night
Service
key.
2.
Press the
3
key (3 = D for Day) to
resume Day mode.
The Night Service LCD flashes. New
calls enter the queue.
1.
Press the
Observe
key.
or
2.
Choose one of the following:
— Press a selected
Agent
key.
— Dial the agent’s Position ID.
3.
Press the
Call Agent
key to talk to the
agent you are monitoring.
4.
Press the
Observe
key to terminate the
observation.
NightSvc
Observe
AgenKey
CallAgt
Observe
Summary of Contents for NN43112-102
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Page 4: ...Revision history 4...
Page 36: ...Supervisor features 36...
Page 42: ...Terms you should know 42...
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