Agent features
25
To enable Call Forcing for headset users:
Using Return to Queue on No Answer
If a call is not answered, the call is sent back to the ACD queue, and the
your telephone is automatically placed in Not Ready state. To return to
the ACD queue, log in, or press the
NotReady
key.
Using Activity code
Use Activity code to record the types of activities you are performing.
To record activities:
1.
Log in.
2.
Replace the handset.
3.
Press the
Services
key. Configure the
On-hook default path
to
Headset Enabled
.
1.
When the Activity LCD indicator is
flashing, press the
Activity
key.
2.
Use the dial pad to enter the Activity
code.
(Services)
Activity
Summary of Contents for NN43112-102
Page 1: ...Nortel Communication Server 1000 IP Phone 1120E Call Center User Guide Title page...
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Page 4: ...Revision history 4...
Page 36: ...Supervisor features 36...
Page 42: ...Terms you should know 42...
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