Supervisor features
33
Using Call Agent
Use the Call Agent feature to contact an agent.
To use Call Agent:
Using Interflow
Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a pre-defined threshold.
To use Interflow:
2.
Press the
Goodbye
key to end the call.
1.
Press the
Call Agent
key.
or
2.
Choose one of the following:
— Press a selected
Agent
key.
— Dial the agent’s Position ID.
3.
Press the
Goodbye
key to end the call.
1.
Press the
Interflow
key.
Note: The Interflow LCD flashes while
the feature is active.
(Goodbye)
CallAgt
AgenKey
(Goodbye)
Interflow
Summary of Contents for NN43112-102
Page 1: ...Nortel Communication Server 1000 IP Phone 1120E Call Center User Guide Title page...
Page 2: ......
Page 4: ...Revision history 4...
Page 36: ...Supervisor features 36...
Page 42: ...Terms you should know 42...
Page 45: ......
