Nortel NN43112-102, User Manual

Page: 26 / 46

Agent features
26
Using Emergency
Use the Emergency feature to contact your supervisor immediately in an
emergency situation.
To use the Emergency feature:
3. Press the Activity key.
If you are performing multiple tasks,
repeat steps 1 and 2.
Note: If configured, you can enter
Activity Codes while in the Not Ready
state and run Not Ready Reason Codes
by Agent report in Contact Center
Manager Administration to track Not
Ready time.
1. During an active call, press the
Emergency key.
Note: The Emergency LCD remains lit
as long as the feature is active.
When the supervisor answers, a three-
way call commences with you, your
supervisor, and the caller.
2. Press the Emergency key again to
transfer the caller to the supervisor and
terminate your access to the caller and
supervisor.
Activity
Emergency
Emergency