Nortel ICS 6.1, Manual

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P0603544 02 Compact ICS 6.1 System Coordinator Guide
Handling many calls at once
Using Hold
You can temporarily suspend a call by pressing
³
.
When a call is on hold, an indicator flashes on all telephones that have
access to the line. The call can be retrieved from any of these telephones.
On the M7100 or T7100 telephone,
³
alternates between two lines; one
active, one on hold. These telephones cannot retrieve a call placed on hold
by another telephone.
Retrieving a held call
You can connect to a call on hold by pressing the flashing line button of the
held call.
Holding automatically
If your line has been programmed with full autohold, you can switch from
one call to another and have your calls put on hold automatically.
Press the line button of the caller you want to speak to. Your current caller
is put on hold automatically.
Listening on hold
If you have been put on hold, you can hang up the handset while you wait
for the other person to return.
1. Press
³
.
2. Hang up the handset.
Tip -
Answered Hunt Group calls can be placed on
hold at the answering system telephone. For more
information about Hunt Groups, see ‘‘Programming
Hunt Groups’’ on page 171.