Nortel ICS 6.1, Manual

Page: 107 / 278

Handling many calls at once /
107
P0603544 02 Compact ICS 6.1 System Coordinator Guide
Using system-wide call appearance
(SWCA)
This feature allows a call to maintain an appearance on the System Wide
Call Appearance (SWCA) buttons to a group of users for the life of the call.
There are 16 SWCA codes that can be assigned to program buttons with
indicators. Each telephone in a group should have the same codes assigned
to the same buttons.
See ‘‘Programming a feature code onto a memory button’’ on page 149 for
general information about setting or changing key programming for a
telephone. SWCA keys can be assigned to memory keys using
²¥Ü
to assign the SWCA feature codes:
²¥ÞÛâ
to
²¥ÞÜÞ
.
Refer to the Compact ICS 6.1 Installer Guide for information about
determining how the system will assign calls to SWCA keys, and how the
Hold feature will perform.
TIPs -
Telephones without assigned SWCA keys can still
retrieve a SWCA call by entering the feature code that was
used to park the call, providing that they have a free intercom
key with which to accept the call. However, there is no
indication on these telephones to show which codes were used
to park which call. This information can be communicated by
the person who parked the call by using a voice call or by using
the Page feature to provide a verbal alert.
A call can also be parked on the system by entering a SWCA
code, if there are no assigned SWCA user keys on the
telephone.
Tips -
Since SWCA keys use the park feature, check
with your system administrator to ensure that park is
turned on for your system.
A SWCA call on park that exceeds the park timeout timer
is released from the SWCA button and rings again at the
original telephone.