Nortel ICS 6.1, Manual

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/ Answering calls
Compact ICS 6.1 System Coordinator Guide P0603544 02
Answer DNs and Answer keys
You can use an Answer DN button to monitor calls to another telephone.
The calls that come to the monitored telephone that provide an appearance
on the Answer DN button are determined by the system-wide Anskey
setting.
Answer buttons are useful for attendants who monitor incoming calls for
one or several other people. For example, a secretary may have
appearances for three different bosses on her answer buttons. Once a call
for boss A is answered by the secretary, the appearance stops at that
telephone. This allows for another, simultaneous call to come in on the
same line. The same is true for boss B and boss C. When incoming call
traffic becomes high, the calls can then be routed to a Hunt Group to
optimize call handling. For more information about Hunt Groups, see
‘‘Programming Hunt Groups’’ on page 171.
Answer DNs are assigned under Terminals&Sets under Lines, Line
Assgn . This setting assigns the DN of another telephone to one of your
telephone buttons.
Answer keys are assigned under
System prgrming
,
Featr settings
.
This setting determines which calls will appear at the bottom. There are
three levels: Basic, Enhanced, and Extended.
See the Compact ICS 6.1 Installer Guide for more information.
• ISDN terminals cannot be assigned Answer buttons to monitor other
sets, but they can be monitored.
• You cannot make calls using Answer buttons.
• If more than one call is ringing at a telephone, the first call appears on
the Answer button of the attendant. Any subsequent calls appear on
intercom buttons, if they are available.
Tip -
More than one attendant may have an Answer DN
button for the same telephone. This allows two or more
attendants to handle calls for a busy person.
Each telephone can handle calls for up to eight other
people using a separate Answer DN button for each
person.