Nortel ICS 6.1, Manual

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P0603544 02 Compact ICS 6.1 System Coordinator Guide
Tracking your incoming calls
Using Call Log
Telephones can automatically log Call Display information for calls on an
external line. The line must appear on that telephone but it does not have to
be a ringing line.
If your system is equipped with the appropriate equipment, and you have
subscribed to the call information feature supplied by your service
provider, you are able to capture information about incoming callers in
your call log. The same feature is supplied by an ISDN service package that
comes with calling line identification (CLID).
Call Log creates a record of incoming external calls. For each call the log
could contain:
• sequence number in the Call Log
• name and number of the caller
• indication if the call was long distance
• indication if the call was answered (and identity of who answered it)
• time and date of the call
• number of repeated calls from the same source
• name of the line that the call came in on
Call Log can help you to
• keep track of abandoned or unanswered calls
• track patterns for your callers (for example volume of calls and
geographical location of calls)
• record caller information quickly and accurately
• build a personal telephone directory from log items
The long distance indicator and the caller name and number, may not be
shown in the log, depending on the Call Display services provided by your
local telephone company and the local telephone company of the caller.