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 / Handling many calls at once

Compact ICS 6.1 System Coordinator Guide

P0603544   02

No free call keys

If all the SWCA keys are currently occupied when a new call comes in, you 
can still put the call on Hold.

•

If a SWCA key has been freed up between the time you answered the 
call, and when you want to put the call on Hold, the call will transfer 
to the free SWCA key and act as described in ‘‘Incoming calls’’ on 
page 108.

•

If all SWCA keys are still occupied when you put the new call on 
Hold, the call will be held at your telephone on the line it came in on. 
When a SWCA key becomes free, you can take the call off hold and 
press the free SWCA key so the call has a group-wide appearance.

These principles also apply to outgoing calls.

Summary of Contents for ICS 6.1

Page 1: ...1 800 4 NORTEL www nortel com norstar P0603544 02 Printed in Canada Norstar and Meridian are trademarks of Nortel Networks Copyright Nortel Networks 2003 Compact ICS 6 1 System Coordinator Guide...

Page 2: ......

Page 3: ...28 Frequently used programming operations 29 Changing the time and date on the display 29 Adding or changing a system speed dial 31 Program a name for a speed dial 33 Changing the name of a telephone...

Page 4: ...56 Picking up a call ringing at another telephone 57 Answering any ringing telephone using Directed Pickup 57 Answering any ringing telephone using Group Pickup 57 Changing a pickup group for a set 5...

Page 5: ...76 Making calls from an ISDN terminal 77 Changing how you dial your calls 77 Using Standard Dial 77 Using Automatic Dial 77 Using Pre dial 78 When the internal number you have called is busy 78 Priori...

Page 6: ...l 98 Using Last Number Redial 99 Preventing a telephone from using Last Number Redial 99 Using Speed Dial 100 Changing and adding System Speed Dials 101 Adding or changing a User Speed Dial 101 Making...

Page 7: ...Changing Forward no answer 120 Changing the delay before a call is forwarded 120 Forward on busy 121 DND on Busy 121 Call Forward and Voice Mail 122 Line Redirection 123 Turning on Line Redirection 1...

Page 8: ...lly 140 Deleting old log items autobumping 141 Viewing your Call Log 141 Viewing a Call Log item 141 Erasing log items 141 Making a call using Call Log 142 Creating a password to your Call Log 142 Cha...

Page 9: ...ces 165 Changing button programming 166 Changing a User Speed Dial 167 Changing Call Log options 168 Changing how calls are dialed 168 Changing the language used on the display 168 Making the display...

Page 10: ...siness Series Terminals 195 Mounting a Business SeriesTerminal on the wall 196 Installing Norstar telephones 198 Naming a telephone or a line 200 Moving telephones 200 Stopping calls from ringing at y...

Page 11: ...214 Automatic Call Back 214 Automatic Recall 214 MCID profile 2 214 Network Call Diversion profile 2 215 ISDN BRI terminals 215 ISDN applications 216 Videoconferencing and video telephony 216 Desktop...

Page 12: ...dial telephone assignments 228 Hotline 229 Bypassing a Hotline 229 Making a telephone a hotline telephone 229 Control telephone 230 SM Supervisor 230 Using Set lock 231 Changing Set Lock programming...

Page 13: ...low call routing 245 M7100 and T7100 telephones 245 Memory buttons 246 One line display 246 Prime line 247 Private lines 247 Volume bar 247 Troubleshooting 249 Using the alarm telephone 249 Reporting...

Page 14: ...xiv Table of Contents Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 15: ...ow many rings it takes before a call is forwarded and other day to day programming Once you understand these basic steps you can move on to the many other features described in the second section of t...

Page 16: ...nd other equipment Your programming as a system coordinator changes how features work for the system as needed It requires a system coordinator password A basic programming password is available to al...

Page 17: ...ress when you are doing programming See The programming overlay on page 21 When you use a telephone for programming it is taken out of service This means it is unable to receive or make calls and the...

Page 18: ...System Coordinator Guide P0603544 02 Business Series Terminal T7316E Norstar two line display telephones The next illustration numbers the buttons that are used for both day to day communication and...

Page 19: ...he dialpad is also used for entering numbers and letters Memory buttons Dial a number or feature code stored on the button Feature button Allows you to enter a feature code while using or programming...

Page 20: ...eatures and programming but what each button does depends on what the display shows Some display instructions that you may see when making changes on the system are OK CHANGE or COPY In this guide dis...

Page 21: ...a overlay included in the back of this book that can be printed and cut out The diagram below shows how the headings are used to navigate the programming menus Programming buttons are active or inacti...

Page 22: ...stem Coordinator Guide P0603544 02 Business Series Terminal with overlay Heading Back Show Next Heading Back Show Next Business Series Terminals Programming Record Overlay placed over keys with indica...

Page 23: ...ar Programming Overlay Heading Back Next Show Norstar Programming Overlay PO698666 Issue 02 Printed in Canada Displays the first setting within a menu level Moves display one item forward on the curre...

Page 24: ...a telephone a name or allow certain features to be used at a telephone Program names for each line Turn services on or off These are Ringing service often called night service that allows additional...

Page 25: ...l Hotline Intrn Extrnl Use prime line Aux ringer Allow redirect Redirect ring SM Supervisor Name User prefernces Model Button progrming of buttons B01 BXX CLR TEL FEATR KIM X or CAP X User speed dial...

Page 26: ...vice Sched Night Evening Lunch Sched 4 Sched 5 Sched 6 Off Manual Auto Sys speed dial Speed dial Enter digits or press LIST add change tel Use prime line Display digits Name Passwords Call Log pswds S...

Page 27: ...nter digits or press List Hospitality Room desk info Show set Room Adm pwd req d Service time Hour Minutes Alarm Attn attempts Retry intrvl Attn duration Time format 12 hr 24 hr Expired alarms Notify...

Page 28: ...Press DNs to see the specific extensions where programming changes have not taken effect yet Items disappear from the list as they are updated Record any changes you make in the Norstar Programming Re...

Page 29: ...perations To consult these or other programming operations see either the Table of Contents or the Index Changing the time and date on the display Entering letters and numbers using the dialpad Press...

Page 30: ...ess the dialpad buttons to enter the minutes If you are only changing the time and not the date press to end your session In this example you are changing the date to July 15 2003 Press NEXT Press CHA...

Page 31: ...or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a three digit code 001 255 To change a speed dial that a...

Page 32: ...long Your display shows the telephone number and not n s as shown here Press OK Press Press CHANGE to see your options Use prime line a specific line for example Use line 01 a line pool for example Po...

Page 33: ...he call if the call number matches the number in the speed dial list CLID Match If the telephone has also been configured to display Caller ID Caller ID set and the name of a caller first 1st display...

Page 34: ...letter of the name until the display shows the letter you want Press Use the dialpad and until you have the entire name The name can be up to 16 characters long including spaces Press on the numeric d...

Page 35: ...want to give to the telephone number Press the telephone numeric dialpad button that has the first letter of the name until the display shows the letter you want Press Use the dialpad and until you ha...

Page 36: ...name the display shows if you do not change it Press Press CHANGE Decide what name you want to give to the line Press the telephone numeric dialpad button that has the first letter of the name until t...

Page 37: ...to end your session You can press once to continue programming this line or press twice to return to the Lines heading Press Press Press Press Enter the internal number DN of the telephone or voice ma...

Page 38: ...gs before it is forwarded Your choices are 2 3 4 6 and 10 rings Press to end your session You can press to continue programming capabilities for this telephone or press four times to return to the Ter...

Page 39: ...e telephone extension In this example the DN is 25 If the set has been given a name it appears on the display Press Press Press Press Press CHANGE and enter the internal number where you want the call...

Page 40: ...to continue programming capabilities for this telephone or press three times to return to the Terminals Sets heading Tip If the telephone is a member of a Hunt Group the Call Forward on busy feature...

Page 41: ...in Press to end your session You can press to continue programming capabilities for this telephone or press three times to return to the Terminals and Sets heading Tip If the telephone is a member of...

Page 42: ...g on Line Redirection on page 123 Allow individuals to answer calls that are ringing at another telephone See Picking up a call ringing at another telephone on page 57 Assign telephones to different z...

Page 43: ...gramming Hunt Groups on page 171 Answering an incoming call There are three possible indications of an incoming call ringing a line button flashing and a message on the display You may not receive all...

Page 44: ...rompts on your telephone will indicate that the line is for incoming calls only The M7100 and T7100 telephones have two intercom paths which are used instead of line buttons to answer and make calls E...

Page 45: ...on Hold at this telephone Call forward The call on this line has been forwarded Active button The feature assigned to this button is active Flash rate indicators for T7316e and KIM icons On not flashi...

Page 46: ...higher priority than internal calls Note If the ring type is changed on a telephone after the DRPs are set on the line the line DRPs are overwritten by the telephone settings If the DRPs are set for a...

Page 47: ...ing the same headings These configurations are briefly described in this section For details about configuring the KIM modules refer to the Compact ICS 6 1 Installer Guide The person at telephone 21 h...

Page 48: ...mber of lines it can handle When a CAP module is first plugged into your telephone some of the module buttons are already programmed to dial an internal number Customizing your CAP module If your inst...

Page 49: ...central answer position When you deploy a CAP consisting of a T7316E telephone and one or more KIMs the modules can be configured as eKIMs by your installer If you do not need lines or hunt group appe...

Page 50: ...ess to line pools Refer to Programming a memory button with a line pool feature code on page 76 provide one press external autodial Refer to Storing a number on a memory button for Autodial on page 97...

Page 51: ...just want to cold start an individual module on that module simultaneously press the two top and two bottom buttons on the lower button set as shown in the following diagram The KIM displays a random...

Page 52: ...o KIM buttons Refer to Time savers for making calls on page 97 and Customizing your telephone on page 147 for information about programming memory buttons eKIM button programming for CAP Any lines and...

Page 53: ...an autodial number or Hunt group DN or press FEATR to enter a feature code and feature programming To make the button blank press CLR Monitoring telephones from the CAP The indicator icons beside the...

Page 54: ...mber or line name To use logging features with Call Display see Using Call Log on page 139 Using Call Information for a particular call Call Information allows you to see information about incoming ca...

Page 55: ...y the information for the Priority or Voice call Displaying Call Information before or after answering To find out who is calling or to display information about your current call 1 Press 2 Press or V...

Page 56: ...contain up to three parts the name of the caller the number of the caller or the name of the line in your Norstar system that the call is on For each telephone you can determine which information is...

Page 57: ...at a telephone the call cannot be answered using Directed Pickup It must be answered normally at a telephone that has a flashing indicator for the call or by using Trunk Answer You can answer a call...

Page 58: ...nt to program 4 Press twice 5 Press five times 6 Press CHANGE at Pickup grp to assign the telephone to pickup group 1 2 3 or 4 or to None Displays Tip A Hunt Group call ringing at a Norstar set DN tha...

Page 59: ...ive and if Trunk Answer is enabled by your installer or customer service representative Displays Enter the internal number of the telephone that is ringing You may use an internal autodial button to d...

Page 60: ...formation about Hunt Groups see Programming Hunt Groups on page 171 Answer DNs are assigned under Terminals Sets under Lines Line Assgn This setting assigns the DN of another telephone to one of your...

Page 61: ...ate a conference Only the person who established the conference can process the conference by using the procedures described in this section Disconnecting one party You can disconnect one party from a...

Page 62: ...two people in a conference call on hold independently so that they cannot talk to each other 1 Press the line button of one person The other person is automatically put on hold 2 Press The second per...

Page 63: ...om a conference You can remove yourself from a conference and connect the other two callers through your Norstar system Enter the Transfer feature code When you remove yourself from a conference using...

Page 64: ...cally when you hang up or when you press You are on a conference with the two lines or telephones shown You can drop out of the conference and leave the other two parties connected Unsupervised Confer...

Page 65: ...ill not change the mute status of the call You can also change the voice path by choosing either the handsfree or headset key T7316E voice path features The T7316E telephone must be set to Auto to all...

Page 66: ...andsfree 1 Press the handsfree mute button to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call 2 Press the handsfree mute...

Page 67: ...ak The microphone and speaker cannot both be on at once The voice of your caller may be cut off if you both speak at the same time Noises such as a tapping pencil could be loud enough to turn on your...

Page 68: ...al telephone Both Auto and standard handsfree allow you to use a headset with a Norstar or BST telephone Handsfree is not available to the telephone You can make or answer a call without having to pic...

Page 69: ...he T7316E is attached to a system with software older than version 6 1 it acts like the T7316 telephone and the handsfree button is not active Changing handsfree answerback for a telephone Handsfree a...

Page 70: ...in a call without this tone being heard Creating a conference by releasing privacy If a line is programmed with privacy you can turn privacy off to allow another person with the same line to join in y...

Page 71: ...hile answering a call you can quickly retrieve the call Pick up the handset again or press the button labeled handsfree mute within one second to be reconnected to your call The display shows the last...

Page 72: ...72 Answering calls Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 73: ...and dial to talk without the handset and if automatic handsfree is assigned to your telephone Use one of the features that make dialing easier See Storing a number on a memory button for Autodial on...

Page 74: ...e number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number The number is dialed correctly but you cannot see it You have attempted to use someone e...

Page 75: ...pools and a telephone can be programmed to access any number of them A line pool access code is a number you dial to get a line pool The access code can be up to four digits long You can have several...

Page 76: ...n make a call using a line pool without entering the feature code first 1 Select an internal line intercom 2 Dial the line pool access code Programming a memory button with a line pool feature code Wh...

Page 77: ...Standard Dial Standard Dial allows you to make a call by selecting a line and dialing the number If you have a prime line it is selected automatically when you lift the handset or press the handsfree...

Page 78: ...ou have entered When the internal number you have called is busy Priority Call If you get a busy signal or a Do Not Disturb message when you call someone in your office you can interrupt them Use this...

Page 79: ...You need the programming template See Getting started with Norstar on page 15 for more information 1 Press 2 Press the default System Coordinator password 3 Press and enter the internal number of the...

Page 80: ...ephone You can use Ring Again to tell you when a busy line pool becomes available Turning on Ring Again Press before you hang up Using Ring Again cancels any previous Ring Again requests at your telep...

Page 81: ...nnot use Ring Again on your current call You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing Press YES to use Ring Ag...

Page 82: ...82 Making calls Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 83: ...r The System Answer feature simplifies the job of answering calls by making sure all calls are answered within a set number of rings When calls go unanswered at the telephone monitored by System Answe...

Page 84: ...leave a message if you have a voice mail system or answering machine and callers can dial an internal number to reach someone who is working after hours If CCR forwards a call and it goes unanswered...

Page 85: ...al an internal telephone number or use remote feature access such as direct inward system access DISA This means callers do not have to wait to reach the person they are calling and only the person th...

Page 86: ...g If CCR lines ring at the attendant set CCR and System Answer can conflict Use a programming session and feature codes to create your custom System Answer and CCR Test both System Answer and CCR to m...

Page 87: ...with CCR Choosing the attendant telephone Programming allows you to choose a telephone to be the attendant telephone attendant set External calls that go unanswered at this telephone are handled by S...

Page 88: ...ting is the one that is played regardless of the language choice You need the programming template found at the front of this guide See Getting started with Norstar on page 15 for more information 1 P...

Page 89: ...the appropriate number of rings between 1 and 12 If the system is busy answering calls the line rings until System Answer can retrieve the call Setting the ring delay before CCR greeting answers You n...

Page 90: ...need the programming template found at the front of this guide See Getting started with Norstar on page 15 for more information 1 Press 2 Press the default System Coordinator password 3 Press twice 4...

Page 91: ...possible Thank you for calling In the next section these recordings appear in italics as part of examples of complete greetings that callers might hear Thank you for calling is heard when the caller d...

Page 92: ...e line and someone will assist you momentarily CCR Bus open You have reached Bluebird Consulting To reach one of our sales agents press 1 To contact our accounting office press 2 To reach Joan Smither...

Page 93: ...n the card is replaced If the same card is removed then reinserted the recordings are preserved You must re record all user recorded greetings when upgrading to a new feature card The pre recorded sys...

Page 94: ...record your own version of the system greetings D E F and G you can record your own system greetings turn on the pre recorded system greetings or turn them off 1 Press and enter the System Coordinato...

Page 95: ...ur recording 8 To continue recording greetings press NEXT then REC to record the next greeting 9 Press OK when you have completed your recording Example Our business hours are 8 a m to 5 p m Monday th...

Page 96: ...n Each number from zero to nine and can direct a call to the attendant telephone or one of the nine CCR groups The can be set up to make the system play the CCR greeting again Repeat If a digit is set...

Page 97: ...s to program an external number or for an internal number 2 Choose a button and then enter the number as if you were dialing it When programming Autodial you can use Last Number Redial Saved Number Re...

Page 98: ...mber is complete Press or BKSP to erase an incorrect digit Press or OK when you are finished The memory allotted to autodial numbers in your Norstar system is full While programming external Autodial...

Page 99: ...Coordinator password 3 Press and enter the internal number of the telephone you want to program 4 Press Enter the number you want to program onto the button then press Enter the number you want to pro...

Page 100: ...ws individuals to program their own speed dial numbers Speed dial numbers are subject to the same restriction filters as regularly dialed numbers Your installer or customer service representative can...

Page 101: ...tion for this number press the line or intercom button To select a line pool press a programmed line pool button or press the Intercom button and enter a line pool access code For M7100 T7100 telephon...

Page 102: ...enter the telephone number exactly as if you were dialing it normally When you are finished press If you want to program a line or line pool selection for this speed dial number select the line or lin...

Page 103: ...saved number Press when you are not on a call If you have a programmed Saved Number Redial button you can use Button Inquiry to check the last number before you dial it Preventing a telephone from us...

Page 104: ...ce The display shows Allow saved no 8 Press CHANGE to choose Y Yes or N No Displays You have saved a speed dial number that displays a name rather than the number The number is dialed correctly but yo...

Page 105: ...ou can connect to a call on hold by pressing the flashing line button of the held call Holding automatically If your line has been programmed with full autohold you can switch from one call to another...

Page 106: ...t your telephone Press or The line appears busy on all other telephones and the call cannot be picked up by anyone else in the office Displays Using Call Queuing If you have more than one call ringing...

Page 107: ...termining how the system will assign calls to SWCA keys and how the Hold feature will perform TIPs Telephones without assigned SWCA keys can still retrieve a SWCA call by entering the feature code tha...

Page 108: ...the call on Holdor press the SWCA key the call transferred to to free the line the call came in on OR you may need to press a free SWCA button to transfer the call manually to a free SWCA key In this...

Page 109: ...key is in use If you put the call on hold the SWCA key indicator fast flashes on your telephone and slow flashes on the other telephones in the group The call can then be picked up by any other telep...

Page 110: ...swered the call and when you want to put the call on Hold the call will transfer to the free SWCA key and act as described in Incoming calls on page 108 If all SWCA keys are still occupied when you pu...

Page 111: ...de Priority Call or Ring Again to dial the number for a transfer Depending on how a private network call is routed it may not always be possible for the system to return a transferred call to you if t...

Page 112: ...er people are from outside the system at least one of the outside callers must have called you and both of the outside calls must be on disconnect supervision lines Note Transfer via Hold on DID lines...

Page 113: ...all on the M7100 or T7100 telephone press You entered an invalid internal number Press RETRY and enter the number again The external caller you were transferring hung up before the transfer was comple...

Page 114: ...transfer an external call to another external party Some restrictions apply You cannot transfer your conference call Press RETRY if you entered the wrong internal number or if the person to whom you a...

Page 115: ...all did not answer the call The call has come back to you Press CALLBACK or the line button to reconnect to the call On M7100 T7100 telephones just pick up the handset A call you camped has come back...

Page 116: ...ier for a call to reach the right person when more than one incoming call is parked The highest call number which is the Call Park prefix followed by 09 is used only by telephones or devices connected...

Page 117: ...you were talking to has already parked your call You cannot park the same call You have attempted to use Call Park with no active call on your telephone If the call you want to park is on hold reconn...

Page 118: ...118 Transferring calls Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 119: ...ur calls does not have the same external lines as your telephone the forwarded calls appear on intercom buttons If a call is forwarded it does not ring However the line indicator flashes on the teleph...

Page 120: ...another telephone on your Norstar system For step by step instructions to change Forward no answer see Change where a call goes when there is no answer on page 37 Line Redirection takes precedence ov...

Page 121: ...u are busy on a call and a second call comes in your telephone rings softly to alert you to the second call If you find this second ring distracting you can have the system prevent a second call from...

Page 122: ...r than the delay used by your voice mail system if your voice messaging system or service automatically retrieves calls Displays Tip If a telephone is a member of a Hunt Group and the telephone activa...

Page 123: ...phones or a telephone connected to an ATA Turning on Line Redirection 1 Press 2 Select the outgoing line to be used for redirected calls 3 Enter the number to which calls are to be redirected the ways...

Page 124: ...of the telephone you want to program 4 Press twice 5 Press three times The display shows Allow redirect 6 Press CHANGE to select Y Yes or N No Tip The line chosen for redirecting calls on other lines...

Page 125: ...plays while redirecting lines Tip If a telephone has redirect ring enabled it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection You selected...

Page 126: ...e lines to be redirected Press or OK when you are finished The line you are attempting to redirect cannot be redirected because the hardware does not support redirection Press the lines that are no lo...

Page 127: ...tons on your telephone You can answer the telephone if it rings while you are in the middle of programming Line Redirection but none of the Norstar call handling features are available until the featu...

Page 128: ...128 Forwarding your calls Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 129: ...announcement 1 Press 2 Choose a page type Page types are through the telephone speakers internal page through an external speaker external page both internal and external combined page 3 If necessary...

Page 130: ...or N No Creating page zones Each telephone can be assigned to one of three zones for receiving pages You need the programming template found at the front of this guide See Getting started with Norstar...

Page 131: ...re in which page zones Enter the desired page zone number 1 3 or press ALL You have entered a page zone code that is not between 1 and 3 Select the type of page you want See the list in Making a page...

Page 132: ...ice mail messages if you subscribe to a voice message service with visual message waiting indication Sending a message You can leave a message on the display of another telephone in your Norstar syste...

Page 133: ...hone with a one line display 1 Press The display shows the first message 2 Press or to move through your messages On a telephone with a two line display 1 Press MSG The display shows the first message...

Page 134: ...On a telephone with a two line display you can view the messages you sent 1 Press 2 Press SHOW to display your first sent message 3 Press NEXT to move through your sent messages Displays You have ente...

Page 135: ...button free with which to reply to a message There has been no number programmed for the voice message center Contact your voice messaging service provider Your are at the beginning of your list of m...

Page 136: ...e If handsfree answerback is assigned to your telephone you can respond to a voice call without touching the telephone This feature is not available to the M7100 or T7100 telephone When someone makes...

Page 137: ...ternal autodial button of the person to whom you want to speak Your handsfree microphone is muted Press the handsfree button or pickup your handset to respond to the voice call The telephone receiving...

Page 138: ...138 Communicating in the office Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 139: ...incoming external calls For each call the log could contain sequence number in the Call Log name and number of the caller indication if the call was long distance indication if the call was answered...

Page 140: ...e Log all calls No autologging 1 Press The current option displays 2 Press or NEXT to change the option 3 Press or OK to select the display option Logging a call manually If your calls are not automat...

Page 141: ...he number of previously read items old and the number of new unread items new in the log 2 Press or OLDto view old items Press or NEW to view new items 3 Press or RESUME to display the last item you v...

Page 142: ...stance or if you want to use a line pool you may need to add numbers To place a call 1 Display the log item for the call you want to place 2 Display the associated telephone number 3 Press or TRIM onc...

Page 143: ...y shows New passwrd 3 Enter your new four digit password The display shows Repeat New 4 Re enter your password The display shows Password changed which confirms that your password has been changed Del...

Page 144: ...use The repeat call counter shown along with time and date indicates the number of calls you have received from the same caller This call was answered at another telephone 27 This call was logged manu...

Page 145: ...find out if your external voice message service works with Norstar or if you have any problems with your service contact your voice message service provider You have viewed your last old log item and...

Page 146: ...146 Tracking your incoming calls Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 147: ...the line Press SHOW to view the redirection status of the line Press or press VIEW or VIEW to view a number that is too long to fit on the display Press or OK when you are done The display shows the d...

Page 148: ...select the language used on the display of each Norstar telephone Which languages are supported depends on the profile for your system Profile 1 the default profile supports three languages English Fr...

Page 149: ...1 Press 2 Press the memory button you want to program with a feature 3 Enter the appropriate feature code you want to assign onto the button The following feature codes cannot be programmed onto a me...

Page 150: ...valid feature code Press and enter the feature code you want to assign to the button You cannot enter invalid codes You have programmed a button with a feature that was already programmed onto anothe...

Page 151: ...the button functions and to avoid activating features as you put the labels onto the buttons For more information refer to Finding out what a button does using Button Inquiry on page 147 Business Seri...

Page 152: ...n the Business Series Terminals T7316 refer to Using Buttons on page 17 Identifying the telephones 1 Write the individual telephone numbers on the labels and attach them to the appropriate Norstar tel...

Page 153: ...ndsfree button under the dial pad Also the current incoming call on this telephone defaults to the voice path last used For example if you answered the previous call using your headset the next call w...

Page 154: ...rast 05 02 Show Time 06 03 07 Send Msg 04 08 Speed dial 01 Contrast 05 Saved No 02 Show Time 06 Sys Park 03 Privacy 07 Send Msg 04 08 Speed dial PBX template Hybrid template 09 Sys Park 17 Call Timer...

Page 155: ...he M7310 However since there is no second level to the memory buttons on this telephone the button numbers only reflect the lower level In Button programming however the absent button numbers appear b...

Page 156: ...et 221 17 Set 224 13 Set 222 19 Set 225 15 Set 223 21 Set 226 01 Line 1 06 02 Line 2 07 03 Call Fwd 08 04 09 05 10 PBX template Hybrid template 11 Set 221 17 Set 224 11 Set 221 17 Set 224 13 Set 222 1...

Page 157: ...e default numbering for the dual memory buttons Refer to Using Buttons on page 17 M7310 lower button assignments The following tables map the positions for the lower set of buttons for the Norstar M73...

Page 158: ...ows defaults for a system with three digit internal numbers The defaults do not actually exist on any telephone as no telephone has an autodialbuttonfor itself The position that would be taken by thea...

Page 159: ...ts M7324 telephone button defaults Buttons without a label are blank by default and can be programmed as autodial or feature buttons The M7324N telephone has a two line display three display keys 24 m...

Page 160: ...4 Save No Blank Blank Vce Call Blank Blank Blank Blank Blank Blank Hybrid PBX Line 1 Call Fwd Conf Blank Call Fwd Conf Line Pool Spd Dial Blank Spd Dial Blank Blank Blank Save No Blank Save No Blank B...

Page 161: ...tton beside the mute button however this button only works if the telephone is connected to a system that is version 6 1 or later Each telephone can have up to eight answer DN buttons On the M7310 and...

Page 162: ...ine from 3 Press the button you want to move the line to Displays The two buttons you selected have exchanged position You have tried to move a line to a button that cannot be used as a line button su...

Page 163: ...Press to adjust the volume left end for lower and right end for higher Hiding the message or calls indication The display that shows you have messages or calls can be replaced with the current time an...

Page 164: ...164 Customizing your telephone Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 165: ...ds is Note You can also use the Coordinator password to change User preferences By using a Basic password it is possible to have someone else do day to day upkeep of telephones without giving out acce...

Page 166: ...each type of Business Series Terminal and Norstar M series telephones Use the display buttons to change the programming for a button User Preferences programming cannot change the buttons that are us...

Page 167: ...programming according to the initial digits in the number The route you choose for a User Speed Dial code must be one that the telephone can use For example if the telephone does not have access to L...

Page 168: ...Changing the language used on the display Press CHANGE at Language until you see the language you want to use For language choices see Changing the language on the display on page 148 Making the disp...

Page 169: ...Press to see what line or pool the call is programmed to go out on The autodial is an internal number Press to see more information The button is used for intercom Press to see more information about...

Page 170: ...170 User Preferences Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 171: ...company Specialists dealing with Product A can be in one group and specialists dealing with Product B can be in another group Incoming calls hunt for the next available telephone in the group If no te...

Page 172: ...Note Fixed external cadencing is provided for all external Hunt Group calls regardless of whether or not they have been answered and transferred Adding or removing members from a group A DN can be as...

Page 173: ...lay shows Show group 6 Enter the Hunt Group number you want to program 1 6 7 Press The display shows Member DNs 8 Press The display shows the members for that group 9 Press ADD to add a member or pres...

Page 174: ...assigned to only one group Do not assign any hunt group lines to individual telephones If any of the telephones that are part of the hunt group have the line assigned remove the line from the telephon...

Page 175: ...been found Simultaneous calls can be presented Distribution is order based In Sequential mode you can program your top salesperson to be the first member of the group to receive incoming calls Rotary...

Page 176: ...lect the setting 1 2 3 4 5 6 7 8 9 10 6 Press to exit or to continue programming Programming busy line setting A Hunt Group is considered busy if either of these two scenarios exist all of its members...

Page 177: ...until the display shows Q Timeout 5 Press CHANGE to set the queue time out 15 30 45 60 120 180 6 Press to exit or to continue programming Programming the overflow set This setting allows you to progra...

Page 178: ...DNs 4 Press The display shows Name 5 Press CHANGE 6 Using the dialpad enter the name of the Hunt Group 7 Press to store the name 8 Press to exit or to continue programming Allowing disallowing an aux...

Page 179: ...hin the Hunt Group If members of the group have ring patterns assigned to their telephones that are higher than the ring patterns of the incoming line or the Hunt Group then the Hunt Group will use th...

Page 180: ...n a Hunt group call you will be automatically connected to the call If the telephone is idle or not on a hunt group call you will be prompted to pick another DN to monitor To end a session Press or pr...

Page 181: ...the silent monitor feature code without picking up the handset and the telephone does not support handsfree operation You entered the silent monitor feature code on a telephone that already has an act...

Page 182: ...re enter the DN otherwise the session will continue on your telephone speaker If your telephone is in Silent Monitor idle mode and you press the Intercom key the monitoring session will terminate You...

Page 183: ...supervisor set while a session is active will terminate the silent monitoring session A priority call or ring again call will be indicated on the display The monitoring session will terminate if the c...

Page 184: ...184 Programming Hunt Groups Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 185: ...ff to set alarms or to indicate room condition Up to five telephones can be assigned to the same room number such as for fax lines internet dial up etc Administration set this telephone must be a two...

Page 186: ...isplay shows Password 3 Press ADMIN The display shows Terminals Sets 4 Press until the display shows Hospitality 5 Press 6 Press Cond pswd None displays 7 Press CHANGE New pswd displays 8 Enter a new...

Page 187: ...or press LIST and press until you find the DN of the set you want to assign to a room 8 Press Room None displays 9 Press CHANGE and enter the room number then press OK 10 Press Adm pwd req d Y displa...

Page 188: ...nutes 00 displays 9 Press CHANGE and enter the minutes 00 to 59 Using the room set programming This section describes how the room occupancy and room condition settings are used Setting dialing filter...

Page 189: ...the prompt set the status of the room Note You may be required to enter a Room condition password Press to indicate Set to srv done Press to indicate Set to needs srv The set displays the selected pro...

Page 190: ...s Room desk info displays 6 Press until Alarm displays 7 Press Attn attempts 3 displays 8 Press CHANGE until you find the number you want 1 5 9 Press Retry intrvl 4 displays 10 Press CHANGE until you...

Page 191: ...nding alarm for any room To program the alarm follow these steps 1 Press 2 Enter the Desk admin password if you are prompted for a password The set displays al of rm 3 Enter the room number 4 Press VI...

Page 192: ...set displays Alarm ON hh mm If the clock uses a 12 hour format enter the time then when the set displays hh mm AM or PM press AM or PM The set displays Alarm ON hh mm To set an alarm on an analog set...

Page 193: ...the following depending on the type of telephone in the room Digital set Press any button except Analog set Lift and replace the handset acts like a snooze alarm and will temporarily disable the alarm...

Page 194: ...194 Using the Hospitality features Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 195: ...Telephone features Installing Business Series Terminals If you are connecting a Business Series Terminal BST for the first time refer to the following illustrations as a guide Installing the Business...

Page 196: ...Telephone features Compact ICS 6 1 System Coordinator Guide P0603544 02 Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wall Installing without the angled b...

Page 197: ...telephone onto the screws and slide it down Mount the stand as shown and insert screw Use the screw that came with your keystation Use the key hole slots on the stand to mark the location for the scre...

Page 198: ...r telephones If you are connecting a Norstar telephone for the first time refer to the illustrations below and use as a guideline Installing a Norstar telephone Connect to jack wired from distribution...

Page 199: ...Telephone features 199 P0603544 02 Compact ICS 6 1 System Coordinator Guide Mounting a Norstar telephone on the wall 1 2 3 4 5 6...

Page 200: ...ames can contain both letters and numbers but cannot be longer than seven characters You cannot use the and symbols Moving telephones If automatic telephone relocation is enabled in programming by you...

Page 201: ...a call you can refuse to answer a second call including a priority call Press while your telephone is ringing Canceling Do Not Disturb Press Displays Using Do Not Disturb Once you turn on Do Not Distu...

Page 202: ...e or answer a call or if you press Tip Norstar and BST telephones that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature Hunt Group calls arriving while a telep...

Page 203: ...st use the Hook Switch located under the handset to enter feature codes Press the Hook Switch for approximately half a second then enter the rest of the code To make an external call using the device...

Page 204: ...s 1 or the number assigned by your installer or customer service representative as the call park code You hear an error tone if you attempt to park a second call Call Pick up directed plus the ringing...

Page 205: ...put the two conferenced callers on hold Enter to restore the three way call Split Conference Allows you to alternate between two parties in a three way conference call To consult with one caller and p...

Page 206: ...access a group of lines used for outgoing calls To access a line pool Enter the line pool access code OR Enter plus the line pool code Messages Cancel Generates a longer Link signal Use this feature w...

Page 207: ...telephone is available you are alerted with one short ring from your telephone Reply to a Ring Again signal To connect with a Ring Again request when you are on a call or your telephone is off hook E...

Page 208: ...enter to turn these tones off for the device Enter to turn the tones back on Timed Release Generates a longer Link signal Use this feature when you want to release a call from your line but retain th...

Page 209: ...es of up to and including 28 8 kilobits per second Kbps The maximum data transmission rate is subject to the quality of the end to end channel and cannot be guaranteed Troubleshooting for the device a...

Page 210: ...210 Telephone features Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 211: ...ISDN services incoming calls outgoing calls Calling Line Identification Presentation CLID Sub addressing bearer capabilities teleservices The Call Forward All Calls feature can be used from ISDN termi...

Page 212: ...DN network determines which features are available to you Network Name Display for BRI Your Norstar system displays the name of an incoming call when it is available from the service provider Name inf...

Page 213: ...rovider Call Forward Call Forward allows you to forward your calls to an external telephone number 1 Select an ISDN line by selecting a line button a line pool or the handsfree button or by lifting th...

Page 214: ...le for calls Automatic Recall Automatic Recall allows you to automatically dial the number of the last call you received You may not see the number on the display if the information is not available f...

Page 215: ...sed for fully digital connections to ISDN networks and devices Loops are connections between the ICS and devices or between the ICS and the network Each loop provides two separate B channels that can...

Page 216: ...er screens while they discuss the information File transfer The ISDN network allows you to transfer files containing data text images data or audio clips faster and cheaper than with a conventional mo...

Page 217: ...ting costly permanent leased lines LAN to LAN bridging Local area network LAN bridge routers allow flexible interconnection between LANs using ISDN with charges only incurred when information is actua...

Page 218: ...218 ISDN Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 219: ...estrictions are programmed by your installer or customer service representative For example you might want to restrict long distance dialing between certain hours of the day Making additional telephon...

Page 220: ...rogrammed by your installer or customer service representative Off prevents the service from being activated You need the programming template found at the front of this guide See Getting started with...

Page 221: ...Services displays 4 Press Ringing Service displays 5 Press The display reads Sched Night 6 Press and use CHANGE to set the Service to Manual Night Schedule for Ringing Service no longer follows the sc...

Page 222: ...ion and Routing service you have to enter the System Coordinator or Basic password Viewing the active Services from a two line display telephone When a Service is active the control telephone display...

Page 223: ...service schedule is displayed Press or NEXT to see the other Ringing service schedules Press or OK to select the desired schedule You are viewing the active Services Press or NEXT to see the other ac...

Page 224: ...e next automatic service schedule comes into effect at the programmed time Direct dial calls to a direct dial telephone ring at the extra dial telephone the extra dial telephone is designated by your...

Page 225: ...s One password cannot be a subset of another one For example you cannot have 123 and 12345 Using a Basic password In addition to a System Coordinator password there is a Basic password This allows you...

Page 226: ...ess OK to accept the new password You cannot erase or eliminate the ability to program passwords Clearing a Call Log password If an individual has forgotten their Call Log password you can clear it in...

Page 227: ...lity 1 Press Desk pswd displays default is 4677 2 Press CHANGE New pswd displays 3 Enter a new password then press OK Cond pswd Change this password frequently to maintain security At Hospitality 1 Pr...

Page 228: ...Call Forward No Answer on page 37 Note ISDN terminals cannot use the Direct Dial digit to reach a Direct Dial set Changing the direct dial telephone assignments Your installer or customer service repr...

Page 229: ...phone See the Telephone Feature Card or see Changing how you dial your calls on page 77 Making a telephone a hotline telephone You can set up a telephone as a hotline You need the programming template...

Page 230: ...ternal line a line in a line pool and a line pool access code For this type of line you must specify the line pool access code a line selected by the routing table For this type of line the number dia...

Page 231: ...ound at the front of this guide See Getting started with Norstar on page 15 for more information 1 Press 2 Press the default System Coordinator password 3 Press at Terminals Setsand enter the internal...

Page 232: ...ger for a telephone on or off You need the programming template found at the front of this guide See Getting started with Norstar on page 15 for more information 1 Press 2 Press the default System Coo...

Page 233: ...features On some telephones Link is called FLASH The Link signal can be included as part of a longer stored sequence on an external autodial button or in a speed dial code TheLink symbol uses two of...

Page 234: ...es The Long Tones feature allows you to control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds 1 Wh...

Page 235: ...sary when you are connecting to a PBX or similar host system For example you can call a company with an automated attendant that instructs you to dial the internal number you need You can program the...

Page 236: ...ces in an autodial or speed dial sequence Displays Using tone dialing for a call If your external telephone lines use tone dialing you can temporarily switch to tone dialing by pressing after selectin...

Page 237: ...to the transatlantic line The sales representative can then telephone into the Norstar system from a hotel enter their Class of Service password and use the leased transatlantic line to make calls Re...

Page 238: ...an access your installer can assign a remote filter and remote package to the line used for remote access The remote filter restricts the numbers that can be dialed on the line and the remote package...

Page 239: ...dialing to call the system Remote access is possible only on lines that your installer or customer service representative programs to allow auto answer calls To use features on a remote Norstar system...

Page 240: ...d memorize their COS passwords instead of writing them down Employee COS passwords should be deleted when they leave the company Typically each user has a separate password Several users can share a p...

Page 241: ...ge associated with each Displays Tip If you use your Norstar system from outside the office you may have to enter a Class of Service password to gain access to the system See Using your Norstar system...

Page 242: ...242 Using System features Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 243: ...rectory number The Hunt Groups feature ensures calls are easily routed to the appropriate people You can also monitor hunt group calls using the Silent Monitoring feature For more information about Hu...

Page 244: ...our telephone To pick up such a call use Call Pickup Call Park or Trunk Answer A telephone may have buttons assigned for lines 001 to 003 but have only lines 001 and 002 programmed to ring as well An...

Page 245: ...ce must be active for overflow routing to be in effect Overflow routing is not available in normal service M7100 and T7100 telephones These sets do not have line buttons therefore they work slightly d...

Page 246: ...nd answer buttons must have indicators and are programmed by the system administrator One line display The M7100 M7208 T7100 and T7208 telephones have a one line display Other telephones have a second...

Page 247: ...dset or press the handsfree button This is your prime line Private lines A private line is exclusive to a particular telephone Calls that are put on hold or left unanswered on a private line cannot be...

Page 248: ...248 General System features Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 249: ...customer service representative and report the alarm code 4 After speaking to your installer or customer service representative press CLEAR Displays Testing the telephone If you suspect something is...

Page 250: ...hone should be turned on Any Busy Lamp Field BLF or CAP modules or KIMs that are attached to the telephone should be completely lit You lose any information that was showing on the BLF before the test...

Page 251: ...The volume is reset to a default level during the test Pressing any button ends the test Testing the telephone speaker 1 Press then or NEXT until the display shows Speaker test 2 Press TEST or to go...

Page 252: ...252 Troubleshooting Compact ICS 6 1 System Coordinator Guide P0603544 02...

Page 253: ...eature that is not available in the present setup of your Norstar system You cannot use the feature you have chosen because your telephone is locked See Using Set lock on page 231 Press or press VIEW...

Page 254: ...001 is being transferred to you by someone else in your Norstar system A camped call is waiting Press the line button or use Call Queuing to answer the call Press if you have M7100 or T7100 telephones...

Page 255: ...call You have received a Ring Again offer for a line pool Press the flashing internal line button or YES to use the line pool On M7100 or T7100 telephones just lift the handset Otherwise press NO or w...

Page 256: ...orrected by your customer service representative or installer You have tried to program redirection while someone else is programming redirection Only one person can program line redirection at a time...

Page 257: ...ll Transfer canceling 70 112 113 using 63 111 Camp on 82 114 Class of Service 68 240 Conference Call M7100 telephone 3 62 63 using 3 61 62 63 using 61 Contrast Adjustment 147 Custom Call Routing 832 8...

Page 258: ...ng Volume 80 163 Ringing Service turning off 871 221 turning on 871 221 Routing Service turning off 873 221 turning on 873 221 Saved Number Redial 103 Services viewing 870 223 Speed Dial adding user 1...

Page 259: ...log terminal adapter internal and features 203 feature codes 208 troubleshooting 209 announcement paging 129 Voice Call 136 answer button assigning to sets 161 type 60 answer DNs answer key 60 answeri...

Page 260: ...and DND Business Series Terminals wall mounting sets 196 busy CLID display for incoming call 55 busy 73 80 busy tone fast 240 button cap labels applying 151 button caps types of 152 button defaults M7...

Page 261: ...getting information for a call on hold 55 getting information for a current call 55 Call Log 139 Autobumping 141 automatic 139 calling from within 142 deleting log items 141 logging call manually 140...

Page 262: ...on hold 63 Conference busy 63 Conference Call ATA feature code 205 by releasing privacy 70 removing yourself from 63 using the Conference feature 61 contrast adjustment 148 control telephone 222 230...

Page 263: ...using Custom Call Routing 84 DISA see direct inward system access disconnect from conference 63 releasing a call accidentally 71 supervision 243 Disconnect Supervision 243 display button equivalents...

Page 264: ...s adjusting ring volume 163 Autobumping 141 autodial 97 auxiliary ringer 232 Background Music 202 Button Inquiry 147 Call Display 54 Call Duration Timer 71 Call Forward 119 Call Information 54 Call Lo...

Page 265: ...no answer 120 Line Redirection 123 127 G Get call first 117 greetings Auto Attendant changing the language 88 Custom Call Routing 84 customizing 91 pre recorded 91 recording 94 Group 4 fax 216 group a...

Page 266: ...5 Sequential mode 175 setting the distribution mode 175 setting the hunt delay 176 setting the name 178 hunt groups system monitoring 230 hybrid template T7316 buttons 154 I I ATA see analog terminal...

Page 267: ...d services 219 line changing the name 36 target 244 Line 001 waiting 254 line appearances using SWCA keys 107 line assignment 244 line button moving 44 162 using to choose a line 75 Line denied 59 74...

Page 268: ...g a Conference Call 63 M7310 telephone 17 button defaults 157 memory buttons 246 splitting a Conference Call 63 M7324 telephone 17 button defaults 159 CAP 48 memory buttons 246 splitting a Conference...

Page 269: ...ine selected 74 No line selected 254 256 No line to use 125 No log assigned 145 No number saved 104 No number stored 102 135 No response 215 No resume item 145 No services ON 223 No voice call 137 Nor...

Page 270: ...26 positioning the overlays 22 power supply testing 251 pre dial 78 Press a button 98 147 150 Press a line 162 Press held line 64 prime line 230 247 external call routing 230 prime telephone 46 CAP 48...

Page 271: ...ng or removing telephones from Custom Call Routing groups 90 attendant telephone 87 changing the language used by System Answer and Custom Call Routing 88 changing the number of rings for Custom Call...

Page 272: ...stricting access to Norstar 237 feature use see Set Lock telephone feature use 231 telephone programming 231 using alternate or scheduled services 219 Restriction service 219 retrieval codes Call Park...

Page 273: ...246 Show 21 signal Link 233 Long Tones 234 Pause 234 Programmed Release 235 run stop 235 Wait for Dial Tone 236 special telephones 228 Speed Dial adding or changing 31 changing User Speed Dial 167 cho...

Page 274: ...y 139 M7310 illustration 17 M7324 illustration 17 moving 200 prime 228 prime telephone 46 Release button 20 stop ringing using DND 201 system monitor hunt groups 230 T7316E and KIM 49 testing 249 251...

Page 275: ...ting internal analog terminal adapter 209 reporting and recording alarms 249 testing the headset 251 testing the power supply 251 testing the speaker in the handset 250 testing the telephone buttons 2...

Page 276: ...cing 216 VIEW 246 viewing active Services 222 Call Log 141 messages 133 134 Voice Call 136 137 Voice call 137 voice mail accessing your Norstar system 145 using Call Forward 122 volume bar 247 control...

Page 277: ...mming overlays 277 P0603544 02 Backup programming overlays Heading Back Show Next Heading Back Show Next Business Series Terminals Programming Record T7316E T7316 Heading Back Show Next Norstar Progra...

Page 278: ...e slots provided on the back cover Apr s avoir termin la programmation rangez la grille Norstar dans les fentes pr vues cet effet la fin de ce guide Cuando haya terminado de programar inserte en estas...

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