Nortel ICS 6.1, Manual

Page: 54 / 278

54
/ Answering calls
Compact ICS 6.1 System Coordinator Guide P0603544 02
Viewing information about a call on the
display
If you subscribe to Call Display services from your local telephone
company, one line of information about an external caller is displayed after
you answer. Depending on the setting and the external information
available, either the caller's name or telephone number is displayed.
When you transfer an external call to another Norstar user, this information
is displayed on the recipient's telephone.
Call Display information becomes available between the first and second
ring of an incoming call. If you answer before the Call Display information
is available on your display, and you press
²¡ÚÚ
, you see only
the line number or line name.
To use logging features with Call Display, see ‘‘Using Call Log’’ on page
139.
Using Call Information for a particular call
²¡ÚÚ
Call Information allows you to see information about incoming calls. This
information is more detailed than the Call Display information you can
receive automatically. For external calls, you can display the caller name,
telephone number, and the line name. For an internal call, you can display
the caller name and the internal number of their telephone. You can see
information for ringing, answered, or held calls.
Call Information is available for calls even if they have been transferred,
forwarded or rerouted in some way.
Names and numbers for external calls are displayed only if you have
subscribed to Call Display services from your telephone company.
Tip -
Call Log displays the same information as Call
Information, along with the date and time of the call, and
the number of times the caller called.