Nortel ICS 6.1, Manual

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Compact ICS 6.1 System Coordinator Guide P0603544 02
Using the pre-recorded greetings 91
Using customized greetings for System Answer and CCR 91
Time available for customized greetings 93
Recording customized greetings for System Answer and
CCR greetings 94
Programming or changing CCR destinations 96
Testing your custom System Answer and CCR 96
Time savers for making calls 97
Storing a number on a memory button for Autodial 97
Using intercom as the line for Autodial 98
Using Last Number Redial 99
Preventing a telephone from using Last Number Redial 99
Using Speed Dial 100
Changing and adding System Speed Dials 101
Adding or changing a User Speed Dial 101
Making a speed dial call 102
Using Saved Number Redial 103
Saving a number 103
Dialing a saved number 103
Preventing a telephone from using Saved Number Redial
103
Handling many calls at once 105
Using Hold 105
Retrieving a held call 105
Holding automatically 105
Listening on hold 105
Holding a call exclusively 106
Using Call Queuing 106
Using system-wide call appearance (SWCA) 107
Incoming calls 108
Outgoing calls 109
No free call keys 110
Transferring calls 111
Using the transfer feature 111