4. Select one of the following options.
l
Press
2
for Technical Support.
l
Press
3
for maintenance contracts or renewals.
l
Press
4
for Return Material Authorization (RMA) for
Canadian accounts.
You are directed to the appropriate team of Customer Support
Specialists. The specialists are dedicated to you until the issue
is resolved to your satisfaction. When you call, be prepared to
give the following information.
l
Your name and utility or company name.
l
A description of what occurred and what you were doing
at the time.
l
A description of any actions taken to correct the issue.
By Fax
To contact Neptune Customer Support by fax, send a description
of your problem to (334) 283-7497. Please include on the fax
cover sheet the best time for a customer support specialist to
contact you.
By Email
To contact Neptune Customer Support by email, send your
message to [email protected].
76
R900 Gateway Installation and Maintenance Guide
Chapter 6: Troubleshooting
Summary of Contents for 13458-000
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