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Xen IPK Xen Mail CTI Installation Guide

Chapter 5 - 61

Doc.

No. 8557 -

Release 1.1

June 2

004

Chapter 5 – Upgrading the Voice Messaging System

Upgrading the Voice
Messaging System

Chapter 5

ECTION

PGRADE

OVERVIEW

This chapter describes the process for upgrading an existing XenMail CTI
package. To perform an upgrade, you will need the upgrade file that was
provided when you purchased additional system options.

Upgrading an existing system may include adding any or all of the following
options:

•

New system languages.

•

Additional voice messaging system ports.

•

New feature packages, such as TeLANophy.

Refer to the steps below to perform an upgrade.

If you are upgrading from a different product line, see “New with this prod-
uct” and “Set up overview” to set up your “new” system.

Upgrade steps

1 Back up the voice messaging system and transfer the backup files to a

support computer or a LAN.

See “Using the backup and restore utilities” on page 41.

2 If your upgrade includes new system languages or Hospitality prompts,

configure the voice messaging system software to use them.

See "Adding system languages and prompts"on page 62.

3 If your upgrade includes new ports, configure the phone system and voice

messaging system to use them.

See "Increasing the number of ports"on page 64.

4 If your upgrade includes new feature packages, configure the voice

messaging system software to use them.

See "Adding feature packages"on page 66.

Summary of Contents for XEN IPK DIGITAL TELEPHONE

Page 1: ...Xen Mail CTI Installation Guide NEC Business Solutions Ltd Doc No 8557 Release 1 1 June 2004 Xen IPK ...

Page 2: ...June 2004 NEC Business Solutions Ltd ii Xen IPK Xen Mail CTI Installation Guide Doc No 8557 Release 1 1 June 2004 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 3: ... 10 Section 7 Setting up the Voice Messaging System Software 18 Section 8 Changing the Keypad Map 22 Section 9 Signing In and Signing Out 24 Chapter 3 Remote Access Section 1 Remote access overview 25 Remote access software functions 25 Section 2 Setting up the support computer 26 Section 3 Preparing an existing support computer 28 Section 4 Setting up a support computer s phone book 29 Section 5 ...

Page 4: ... backups 50 Windows 98 or ME setup 50 Windows NT or 2000 setup 51 Section 6 Scheduling system backups 53 Section 7 Transferring backup files 56 Direct connection requirements 56 Modem connection requirements 56 Section 8 Restoring system files 58 Chapter 5 Upgrading the Voice Messaging System Section 1 Upgrade overview 61 Upgrade steps 61 Section 2 Adding system languages and prompts 62 Steps for ...

Page 5: ...nstalling ViewFax 81 Section 12 Installing TeLANophy from a CD 82 Section 13 Installing TeLANophy from a network 83 Section 14 Using TeLANophy applications with WANs and the Internet 84 Section 15 Installing ViewMail for Microsoft Messaging on Workstations 85 Workstation requirements 85 Installing ViewMail for Microsoft Messaging 85 Appendix A About the System Board Section 1 About the system boar...

Page 6: ...June 2004 NEC Business Solutions Ltd vi Table of Contents Doc No 8557 Release 1 1 June 2004 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 7: ...ple type MSGORDER and press ENTER Key names Names of keys on the keyboard appear in capital letters For example ALT TAB A Note contains information that supplements the main text but is not essential to the understanding of the text A Note may supply information that applies only in special cases A See also provides references to other topics related to the current topic CAUTION A Caution advises ...

Page 8: ...cipal solid waste stream is PROHIBITED BY LAW in most areas Contact your local solid waste management officials for other information regarding the environmentally sound collection recycling and disposal of the battery Nickel Cadmium or sealed lead batteries must be returned to a Federal or State approved nickel cadmium or sealed lead battery recycler This may be where the batteries were originall...

Page 9: ...saging system This guide includes a compre hensive troubleshooting chapter System Conversation Guide available as a PDF file only Contains tables of the system conversation s prompts and phrases User Guide Contains instructions for subscribers about accessing their accounts and checking and sending messages Field Help Press F1 to see field specific help for entering data or codes in a field on the...

Page 10: ...June 2004 NEC Business Solutions Ltd 4 Chapter 1 Introduction Doc No 8557 Release 1 1 June 2004 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 11: ...n the phone system Accessing the voice messaging system application screens With XenMail CTI package the voice messaging system application is stored on a hard drive located on the voice messaging system board You can plug a monitor keyboard and mouse directly into the voice messaging system board or use remote access software installed on a support computer to access voice messaging system screen...

Page 12: ...stem boards on page 7 2 Connect communication devices to voice messaging system board See Connecting communication devices on page 8 3 Set up the phone system integration See Integration Overview on page 9 4 If you plan to use a remote access connection to access the voice messaging system screens set up a support computer to do so See Remote Access on page 25 5 Configure the voice messaging syste...

Page 13: ...one system 2 Insert the board halfway into any available slot in the phone system 3 Do one of the following To access the voice messaging system screens using a monitor keyboard and mouse plug these devices into the appropriate locations on the voice messaging system board To access the voice messaging system screens using a remote access con nection set SW3 dip switch 2 Off for a direct connectio...

Page 14: ...d To connect communication devices to the voice messaging system 1 If you did not plug in a monitor keyboard and mouse when you installed the voice messaging system board and you want to use these devices do the following Set the Shutdown switch Off to shut down the voice messaging system After voicemail has shut down turn off the KSU Pull the board half way out of the phone system Plug in a monit...

Page 15: ...In this section you specify how the phone system will work with the voice messaging system integration by assigning extension numbers and setting up hunt groups trunk routing and call overflow See Programming the Phone System on page 10 Additional voice messaging system features such as live record easy message access identified subscriber messaging and trunk mapping for transaction boxes are set ...

Page 16: ... the slot number on the phone system that contains the voice messaging system board 1 Press the LK7 key 2 Press the LK1 key 3 Enter the cabinet number and press 4 Enter the slot number for the voice messaging system board 5 Press the RECALL key twice to advance to page 3 6 Press the LK4 key 7 Press the TRANSFER key to save the slot assignment and advance to the next slot 8 Press the ANSWER key twi...

Page 17: ...SWER key twice to exit port assignment CAUTION If you make a mistake while performing the above procedure start over from step 1 of the procedure To assign interface slot number on page 10 To assign station numbers Memory block 4 10 assigns the extension numbers that the phone system will use to access voice messaging system ports 1 Press the LK4 key 2 Dial 10 3 Press four times then enter the por...

Page 18: ...nt 10 Repeat steps 6 through 9 for each voice messaging port to assign all as masters in the hunt group 11 Enter the port number for the first voice messaging extension 12 Press the TRANSFER key 13 Press twice 14 Dial 5 15 Press the CONF key to advance to the next port 16 Enter the extension number of the next port 17 Press the TRANSFER key to save the hunt group extension assignment 18 Repeat ste...

Page 19: ...a voice messaging system hunt group master port 8 Press the TRANSFER key again to save the CO line assignment for night mode 9 Press 10 Dial 2 11 Press the CONF key to advance to the next CO line 12 Repeat steps 5 through 11 for each CO line to ring the voice messaging system 13 Press the ANSWER key to exit the DIT assignment To make the forward all calls setting available by class of service Memo...

Page 20: ...SFER key to save the selection and advance to the next class of service 8 Repeat steps 5 through 7 for each class of service that requires call forwarding busy no answer 9 Press the ANSWER key twice to exit the station class of service assignment To enable live record by trunk Memory block 3 45 selects the live record feature for each CO line 1 Press the LK3 key 2 Press the TRANSFER key 3 Dial 45 ...

Page 21: ... allow the voice messaging system to use a barge in code for live record 1 Press the LK1 key 2 Press the LK8 key 3 Dial 08 4 Enter the class of service number for the voice messaging system ports 5 The LK4 key is lit when voice messaging system trunk lines are enabled to receive a barge in code Press the LK4 key if it is not already lit 6 Press the TRANSFER key to save the selection 7 Press the AN...

Page 22: ...ure access keys Program each line key as a feature access key to allow live record on individual extensions 1 Press the LK4 key 2 Dial 12 3 Press four times followed by the port number of the extension that you want to program 4 Enter the first line key number for example 09 to be assigned as a feature access key 5 Press the LK6 key 6 Enter the feature access key number 01 10 7 Press the TRANSFER ...

Page 23: ...hook 2 Dial 43 then enter the extension number of the first voice messaging system port 3 Hang up To cancel call forward or call forward on busy no answer for individual stations 1 Go off hook 2 Do one of the following Dial 42 to cancel call forward all calls 3 Do one of the following Dial 42 to cancel call forward all calls Dial 44 to cancel call forward on busy no answer 4 Hang up ...

Page 24: ...essaging system application by pressing ESC at the Banner screen and then following the system prompts 4 To open an OS 2 command prompt from the voice messaging system screens do one of the following If you are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the voice messaging system screens go to the OS 2 desktop and select the OS 2 Window icon If you ...

Page 25: ...stem software continued 1 From the Select Network Protocols menu select all that apply To select IPX SPX type 1 and press ENTER To select TCP IP type 2 and press ENTER To select NetBIOS over TCP IP type 3 and press ENTER NOTES Either a TCP IP or IPX SPX configuration is required for TeLANophy Either an IPX SPX or a NetBIOS over TCP IP configuration is required to perform network backups To set up ...

Page 26: ...ess ENTER to continue Type m and press ENTER Type the correct value for the Preferred NetWare server name field and press ENTER Confirm your entry is correct Press ENTER to continue 3 From the Ethernet Frame Header menu perform the appropriate action below To select Ethernet 802 2 type 1 and press ENTER To select Ethernet 802 3 type 2 and press ENTER To select Ethernet Snap type 3 and press ENTER ...

Page 27: ...1 and press ENTER To select TCP IP type 2 and press ENTER NOTE If you have not configured either of these protocols an error message is displayed Follow the on screen instructions to continue 4 When you have completed your selection s press ENTER 5 If you chose to add language prompts in step 13 follow the on screen instructions to configure the system for these features 6 From the Setup Complete ...

Page 28: ...a wildcard digit in place of any letter when they are not sure of the letter For example a system using the Q 7 Z 9 keypad map the digits 7 1 1 represent P Q R or S followed by any two letters The voice messaging system supports five keypad maps The mapping of digits to letters should match the phone system and the phones of the outside callers The system uses the Q 7 Z 9 keypad map by default If ...

Page 29: ...remote access connection to access the voice messaging screens switch to the OS 2 Host Process Switcher window See Using the OS 2 host process switcher on page 34 for instructions Type 0 to choose Start a new 0S 2 text session and press ENTER 3 Type e and press ENTER 4 Type cd vmail and press ENTER 5 Type remap and press ENTER 6 Type the number for the keypad map that you want to use and press ENT...

Page 30: ...re to tell the system manager what to enter for the system sign in ID when signing in to the system To sign in to the system 1 At the Banner screen press F2 2 Type nec and press ENTER 3 If prompted type your security code and press ENTER You can set a security code by changing the Personal Options for the system manager through the system conversation To sign out of the system 1 Press ESC until yo...

Page 31: ...pport computer on page 8 Remote access software functions Using remote access software installed on a support computer you can Access the voice messaging system screens and files See Starting and End ing a Remote Access Connection on page 13 Open an OS 2 command prompt See Using the OS 2 host process switcher on page 15 Perform file management tasks on the voice messaging system See Transfer ring ...

Page 32: ... complete For more details see the Readme file on the voice messaging system s disc To install remote access software 1 Do one of the following If you are installing remote software on a support computer that does not use MS DOS remote access software go to step 2 If you are installing the remote software on a support computer that uses MS DOS remote access software to support other voice messagin...

Page 33: ... Direct connection Modem Name Direct Connect For Q revision Q931 or higher the direct connect Baud rate is 57 600 For Q930 or lower the direct connect Baud rate is 19 200 ComPort set the support computer s serial port that the null modem cable uses Modem connection Modem Name select the applicable modem if the modem is not listed select Generic High Speed Baud rate 19200 ComPort set the support co...

Page 34: ...tings To save the support computer s MS DOS remote access software settings 1 Before updating the software record the following information The COM port for the modem The type of modem installed The logon name password and phone number for each phone book entry set up 2 Using a text editor open the computer s Autoexec bat file 3 If the Rr bat file is being launched type rem at the beginning of the...

Page 35: ...ed For Q revision Q931 or higher the direct connect Baud rate is 57 600 For Q930 or lower the direct connect Baud rate is 19 200 Modem The voice messaging system s modem type is Generic High Speed Answer Originate call This setting lets the voice messaging system answer calls from the support computer To set up the phone book first customise the Default phone book entry to fit your needs Then crea...

Page 36: ...COM Port field select the COM port for either the null modem serial cable or the modem on the support computer 7 For Q revision Q931 or higher the direct connect Baud rate is 57 600 For Q930 or lower the direct connect Baud rate is 19 200 8 In the Modem Name field do one of the following For direct connections select Direct Connect For modem connections select the support computer s modem or selec...

Page 37: ...an programs the phone system to integrate the voice messaging system board NOTES For long distance numbers enter the complete phone number up to 50 characters You can use a comma to insert a two second delay For example 9 12065551234 567 adds an 8 to 10 second delay before dialling extension 567 6 Type a description in the Description field if appropriate 7 If you want remote software to dial this...

Page 38: ... be able to save money by using Dial Back See Using Dial Back on page 19 for more information Direct connection requirements One end of a null modem serial cable must be plugged into an available serial port on the support computer The other end must be plugged into the serial port on the voice messaging system board Confirm that DIP switch 2 is set for direct connection If necessary shut down the...

Page 39: ...hoose Call You may need to repeat this step more than once before you can establish a connection 5 If you are at the OS 2 Host Process Switcher window type the appropriate number to select Voice mail for OS 2 and press ENTER to view the voice messaging system screens To end a connection 1 If the OS 2 Host Process Switcher window is active choose Voice mail for OS 2 to switch to the voice messaging...

Page 40: ... Process Switcher 1 Establish a remote access connection 2 From the CoSession Remote Viewer Control Center window press ESC and release Then quickly press ALT to display the OS 2 Host Process Switcher window You may need to try this a few times 3 Perform one of the following actions Type 0 and press ENTER to open an OS 2 command prompt Type the appropriate number to select Voice mail for OS 2 and ...

Page 41: ... settings perform the following procedure To change the remote access default logon name and password 1 Establish a remote access connection with the voice messaging system 2 Use the OS 2 Process Switcher window to open an OS 2 command prompt as described in Using the OS 2 host process switcher on page 15 3 At an OS 2 command prompt type c and press ENTER 4 Type cd cs2 and press ENTER 5 Type cs2ge...

Page 42: ...ose Setup next to Terminal type 7 In the CoSession Remote Viewer Setup window type the new logon name and password 8 Choose Save then choose Close 9 To change security settings on the remaining direct cs2 or modem cs2 script file on the voice messaging system and the support computer repeat steps 1 through 16 using the phone book entry for the alternative connection type If you do not already have...

Page 43: ...le Full view which is set to Off by default to display complete file information on both directory panels When the option is set to Off only the file name and size are displayed To transfer files between the voice messaging system and support computer 1 Establish a remote access connection with the voice messaging system 2 From the CoSession Remote Viewer Control Center window select File Transfer...

Page 44: ...format print or import into a database spreadsheet or word processing application To turn the billing log on or off 1 On the support computer go to the CoSession Remote Viewer Control Center window 2 Choose Setup and then choose Billing log from the menu A check mark is displayed when this option is turned on Select Billing log again to turn off the billing log To view the billing log 1 Go to the ...

Page 45: ...ibed in Using the OS 2 host process switcher on page 15 3 At an OS 2 command prompt type c and press ENTER 4 Type cd cs2 and press ENTER 5 Type cs2gen and press ENTER 6 From the OS 2 Script File Generator menu press F1 to load the script files 7 Type the number corresponding to the modem cs2 script file 8 Press F6 until Dial Back Password appears in the Security field at the bottom of the screen 9...

Page 46: ...at the voice messaging system exchange messages Perform the following procedure to use keyboard chat To use keyboard chat 1 Establish a remote access connection 2 Switch to the CoSession Remote Viewer Control Center window 3 Choose Keyboard chat 4 From the CoSession Remote Chat window type the message you want displayed in the Your text section The message window will appear on the voice messaging...

Page 47: ...ablish remote access connections Setup steps for LAN backups and restores 1 Setup network protocols See Installing network protocols for backups on page 43 2 Log on to a network To log on to a Microsoft Windows NT with NetBIOS over TCP IP or a Nov ell NetWare network see Setting the voice messaging system to log on to a network on page 46 To set up a remote Windows computer without a Windows netwo...

Page 48: ...dow 3 At the DOS command prompt change to the computer s CD ROM drive 4 Type cd packages brftrmt to change to the BRFT subdirectory 5 Type install and press ENTER 6 Follow the on screen instructions to complete the installation NOTE If you get an Incorrect DOS error message and the utility exits you are probably installing on a Windows 95 computer Perform the next procedure To install BRFT Remote ...

Page 49: ... IP or a Novell NetWare network you must also set up the system to log on to the network After performing the following procedure refer to Setting the voice messaging system to log on to a network on page 46 To install network protocols for backups 1 Do one of the following If you are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the system screens you...

Page 50: ...equired Select option 2 and 3 to set this up 10 When you have completed your selection s press ENTER 11 If you selected TCP IP perform the following actions Otherwise go to step 13 Type 1 and press ENTER Type the correct value for the TCP IP Address field and press ENTER Type 2 and press ENTER Type the correct value for the Subnet Mask field and press ENTER Type 3 and press ENTER Type the correct ...

Page 51: ...wing actions Otherwise go to step 4 Type 1 and press ENTER In the Workstation name field type the NT log on name of the voice messaging system and press ENTER Type 2 and press ENTER In the NT Domain name field type the voice messaging system s NT domain name and press ENTER If no domain type the Windows workgroup name in this field Type 3 and press ENTER In the Workstation description field type a...

Page 52: ... To change the default administrator log on perform To change the default administrator user ID and password on page 47 3 Add a user with network access rights by using specific words in place of userid and password and typing net user userid password add and pressing ENTER NOTE The userid and password must match the settings for the Win dows computer See Setting up a remote Windows computer for b...

Page 53: ... but the d domain command Use specific words in place of userid and password Server is the Windows computer name and Share is the Windows share name logon userid p password d domain net use h server share 4 Save the file and close it 5 Shut down and restart the voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Powe...

Page 54: ...access the voice messaging system screens go to the OS 2 desktop and select the OS 2 Window icon If you are using a remote access connection to access the voice messaging system screens switch to the OS 2 Host Process Switcher window Type 0 to choose Start a new 0S 2 text session and press ENTER 3 At the OS 2 command prompt type e and press ENTER 4 Type cd vmail and press ENTER 5 Make a backup cop...

Page 55: ...e Rconnect cmd file If you set this field to a higher number it may take longer before subscribers are notified that the network is down 7 Save the file and close it To edit the Startit cmd file 1 At the OS 2 command prompt type e and press ENTER 2 Type cd vmail and press ENTER 3 Make a backup copy of the Startit cmd file 4 Using the OS 2 text editor open the Startit cmd file To do so type tedit s...

Page 56: ...dentification tab confirm that the Computer name is one word with no spaces 4 Also confirm that the Workgroup field has a value that is different than any valid network domain name If the field is blank type a unique name 5 Then write down the Computer name and Workgroup field values because you will need these when setting up the voice messaging system 6 In the Access Control tab confirm that the...

Page 57: ...ble click the Users and Passwords icon In the Advanced tab under the Advanced User Man agement section click Advanced 2 Do one of the following For Windows NT if you want to use a new account click Add and follow the on screen instructions to set up a new user ID privileges and password For Windows 2000 if you want to use a new account right click the users folder and select New user Follow the on...

Page 58: ...ystem to share and then click the Sharing menu 3 Select the Share this folder field and set the appropriate Share name NOTE If you are sharing drive C do not use the default C setting Instead select New Share and create a new sharing profile 4 Click Permissions select Everyone and then click Remove 5 In the Permissions dialogue box click Add and add the Guest or new user account that you set up in...

Page 59: ...ice messaging sys tem s hard disk TIP Use the voice messaging system s Backup screen to schedule backups of the voice messaging system s files You can choose whether you want to backup prompts logs and incoming messages The voice messaging system s database and OGMs opening greeting messages are included in all backups To schedule an immediate backup 1 Go to the Backup Schedule screen 2 In the Nam...

Page 60: ...ckup at the scheduled date and time NOTE The voice messaging system must be running at the scheduled date and time for the backup to occur Name Accepts the name that you want to use for the backup file set Destination path Accepts the appropriate directory path for where you want to store the backup files Prompts Accepts y to backup all system prompts Otherwise type n Logs Accepts y to backup all ...

Page 61: ...representing the day For the monthly schedule type f for first or l for last and then the letter representing the day Type the days in MTWHFSU format H Thursday U Sunday Start time Sets the time for when the backup begins in hh mmam format For example 2 00am Start date Sets the date for when the backup begins in dd mmm format For example 28 Jun Enable backup Accepts y to enable the scheduled backu...

Page 62: ...le must be plugged into an available serial port on the support computer The other end must be plugged into the serial port on the voice messaging system board See About the system board for details Confirm that SW3 dip switch 2 is set for direct connections If necessary shut down the voice messaging system set it correctly and then restart the system Modem connection requirements A 100 percent Ha...

Page 63: ... the Brftrmt exe file to start the program 7 From the BRFT Connection menu type 3 and press ENTER to select Configure serial ports 8 From the Serial Port Configuration menu select one of the following 1 and press ENTER for Select serial port 2 and press ENTER for Change baud rate NOTE These settings must match the host s BRFT serial port settings 9 To save the new serial port settings for future B...

Page 64: ...ess connection See To establish a remote access connection on page 33 2 Copy the backup files to the voice messaging system 3 Shut down the voice messaging system application 4 At an OS 2 command prompt go to the E Vmail directory 5 Type vmrestor and press ENTER 6 Follow the on screen instructions to restore the system files 7 Restart the voice messaging system application To restore system files ...

Page 65: ...Connection menu type 1 for a modem connection or type 2 for a direct connection 13 If prompted type the voice messaging system s phone number and press ENTER 14 Follow the on screen instructions until the main menu appears 15 At the main menu type 2 to transfer the restore files 16 Follow the on screen instructions to complete the transfer 17 Exit the BRFT remote software 18 With Windows Remote es...

Page 66: ... text session and press ENTER 3 At the OS 2 command prompt type f and press ENTER 4 Type cd and press ENTER 5 Type default and press ENTER 6 Shut down and restart the voice messaging system by setting the board s Shutdown switch Off After the system has shut down set the switch On and then press the Power button to restart 7 Set up or change settings for the voice messaging system software as desc...

Page 67: ...he steps below to perform an upgrade If you are upgrading from a different product line see New with this prod uct and Set up overview to set up your new system Upgrade steps 1 Back up the voice messaging system and transfer the backup files to a support computer or a LAN See Using the backup and restore utilities on page 41 2 If your upgrade includes new system languages or Hospitality prompts co...

Page 68: ...to the C directory root on the voice messaging system hard drive See Transferring files on page 37 3 To open an OS 2 command prompt from the voice messaging system screens do one of the following If you are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the voice messaging system screens go to the OS 2 desktop and select the OS 2 Window icon If you are ...

Page 69: ...TER to continue 16 Follow the on screen instructions to configure the system software for the languages that you want to add or update 17 If you are updating an existing language you may want to avoid overwriting customised or rerecorded prompts If so at the Install All New Prompts menu choose No and then press ENTER to continue 18 When you reach the Setup Complete menu type y and press ENTER to e...

Page 70: ...ry on the voice messaging system hard drive See Transferring files on page 37 3 To open an OS 2 command prompt from the voice messaging system screens do one of the following If you are using a monitor keyboard and mouse plugged into the voice mes saging system board to access the voice messaging system screens go to the OS 2 desktop and select the OS 2 Window icon If you are using a remote access...

Page 71: ... by typing the corresponding menu number and pressing ENTER 15 When you have completed your selection press ENTER to continue 16 Follow the on screen instructions to configure the system software for the additional ports 17 When you reach the Setup Complete menu type y and press ENTER to exit the Setup utility 18 Shut down and restart the voice messaging system by setting the board s Shutdown swit...

Page 72: ...re Refer to the table below for details 2 Configure voice messaging system software to use feature packages See To add feature packages on page 67 3 If you added TeLANophy set it up See TeLANophy overview Chapter 6 4 If you added ActiveFax set it up See System Management Guide FaxMail setup Chapter 9 5 Back up the voice messaging system See Using the backup and restore utilities on page 41 Setup o...

Page 73: ...up utility 8 From the Setup menu 1 to choose Add new features and press ENTER 9 Press ENTER to confirm that the voice messaging software is installed on drive E 10 Press ENTER to confirm that the voice messaging software is installed in the Vmail directory 11 From the Upgrade Code menu 1 to use the upgrade file you copied to the C directory and press ENTER 12 Press ENTER to confirm that the upgrad...

Page 74: ...istened to are automatically deleted according to the setting in the Public hold archive msgs field on the Public Interview Box screen Messages left in the system operator box can also be manually deleted before the voice messaging system deletes them by pressing F7 from Application screen page 4 To set up actions after greetings 1 Go to Application screen page 4 2 In the Action section in both th...

Page 75: ...ing applies only if the Action value is set to Take a message Edits OK Accepts y or n to let callers change messages they have just recorded This setting applies only if the Action value is set to Take a message Send msg urgent Accepts one of the following values for enabling an unidentified caller to leave an urgent message This setting applies only if the Action value is set to Take a mes sage Y...

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Page 77: ...g system If you purchased TeLANophy as part of a new voice messaging system or want to use a trial version the TeLANophy feature package is automatically activated the first time you set up the system If you did not configure the system s network protocols at that time see Configuring network protocols for TeLANophy on page 72 Otherwise continue with step 2 If you are adding TeLANophy to an existi...

Page 78: ...rocess Switcher window by press ing Esc Alt Type 0 to choose Start a new 0S 2 text session and press ENTER 4 At the OS 2 command prompt type f and press ENTER 5 Type cd and press ENTER 6 Type setup and press ENTER 7 Type y to proceed with the voice messaging system Setup utility 8 Press ENTER to continue until you reach the Setup Type menu 9 From the Setup Type menu type 2 to choose Configure syst...

Page 79: ...of each phone system line that is connected to a voice messaging port in ascending order separated by commas If the numbers are sequential type a range separated by a hyphen APPLICATION SCREEN PAGE 1 1 Ans 5 Ans 10 30am DAY 20 Aug 02 2 Ans 6 Dial INSERT 3 Ans 7 A D Recording Time 112 12 4 A D 8 Msg System manager E A S Y M A D E A P P L I C A T I O N Page 1 of 12 1 Site name Organisation s name 2 ...

Page 80: ...ke sure workstations meet hardware and software requirements See TeLANophy workstation hardware and software requirements on page 75 2 Set up network protocols on the TeLANophy workstations See Setting up TeLANophy network protocols on page 76 3 Install and set up TeLANophy applications on individual workstations See TeLANophy workstation installation overview on page 81 4 Tell subscribers how to ...

Page 81: ...ommended T 52K conventional memory Operating system T Any of the following Microsoft Windows 98 Microsoft Windows NT 4 0 with Service Pack 6A Microsoft Windows 2000 Microsoft Windows XP E mail system for ViewMail for Microsoft Messaging VMM T Any of the following Microsoft Exchange Microsoft Outlook for Outlook 98 and Outlook 2000 need Corporate or Workgroup version Note When a customer is running...

Page 82: ...w the TCP UDP port to allow access through a firewall Refer to the following sections to install and set up the TCP IP protocol and to use TeLANophy applications over wide area networks WANs and the Internet To set up TCP IP workstation see TeLANophy workstation installation over view on page 81 To use TeLANophy applications over a WAN or the Internet with TCP IP see Using TeLANophy applications w...

Page 83: ...h TCP IP To set up a Windows 98 or later workstation 1 From the Windows taskbar choose Start choose Settings and then choose Control Panel 2 In the Control Panel double click Network 3 In the Configuration tab check whether TCP IP protocol is listed Then choose the appropriate scenario If it is listed choose Cancel If it is not listed choose Add then follow the on screen instructions to install th...

Page 84: ... the buttons are shaded you do not have administrative rights To set up a Windows NT 4 0 workstation 1 From the Windows taskbar choose Start choose Settings and then choose Control Panel 2 In the Control Panel double click Network 3 Choose the Protocols tab and check whether TCP IP protocol is listed Then choose the appropriate scenario If TCP IP protocol is listed choose Cancel If TCP IP protocol...

Page 85: ...2000 workstation Without administrative rights an error message appears explaining that you have insufficient rights for changing settings To set up a Windows 2000 workstation 1 From the Windows taskbar choose Start choose Settings and then choose Control Panel 2 In the Control Panel double click Network and connections 3 Right click Local area connections On the Shortcut menu click Properties 4 I...

Page 86: ...hat the IP address could not be reached Try one or more of the following actions to correct the problem The workstation may not be configured correctly Repeat the appropriate protocol setup procedure for the workstation s operating system The voice messaging system s protocols may not be configured correctly Perform the procedure To set up the voice messaging system software to confirm or correct ...

Page 87: ...ve and then install them on individual workstations from the network See Installing TeL ANophy from a network on page 83 Refer to the following table to determine the correct file path when you install TeLANophy applications using either method Installing ViewFax When installing ViewFax on Windows 98 or later the installation may stop and return an error message about the Daemon exe file If this h...

Page 88: ...and ViewFax must be installed in the default directories If View Mail is already in stalled do not install ViewCall Plus in the same directory or both programs may not work properly ViewFax must be installed after ViewMail for Microsoft Messaging VMM or both programs may not work properly 4 In the Welcome dialogue box choose Next 5 In the Information dialogue box choose OK 6 Perform one of the fol...

Page 89: ... messaging system s disc in the CD ROM drive For each TeLANophy application you want to install copy the subdirectory from the disc to the installation directory that you created in step 2 To install TeLANophy from a network 1 Choose Start and then Run 2 Refer to the table on page 81 for the TeLANophy application path Type your network TeLANophy application path setup and choose OK For example for...

Page 90: ...essaging system through a WAN dial up Internet service or dedicated Internet connection The network administrator has configured the network to allow for remote con nections TeLANophy uses TCP port 1024 You need to know the TCP UDP port to allow access through a firewall After these requirements are met the workstation can access the voice messaging system as it would any other Internet service To...

Page 91: ...95 When using Office 2000 or Office XP 2000 you must install Service Pack 1 for Office before installing VMM ViewMail for Microsoft Messaging Setup steps 1 Set up the TCP IP network protocol on the TeLANophy workstations See TeLANophy workstation overview on page 74 2 Install and set up TeLANophy on the workstation See To install ViewMail for Microsoft Messaging from the voice messaging compact di...

Page 92: ...n then restart the workstation 9 Open Outlook 2002 with VMM To install ViewMail for Microsoft Messaging from the voice messaging compact disc 1 At the workstation insert the voice messaging compact disc in the CD ROM drive 2 On the taskbar click Start then select the Run menu 3 Type Viewapps Vmm Full Setup and select OK 4 If asked to restart the system click Yes Windows will shut down and restart ...

Page 93: ...x A SECTION 1 ABOUT THE SYSTEM BOARD The voice messaging board provides all voice messaging system application functions and voice recording storage on its hard disk To install the voice messaging system board see Installing the voice messaging system board To connect communication devices see Connecting communication devices XenMail CTI system board ...

Page 94: ...urned on Set the switch On to only start OS 2 software By default dip switch 2 is set Off for direct serial remote access connections Set the switch On for modem connections Switches 3 and 4 are not used Keep the default settings as illustrated N Power button Do not use Cuts the power to the board from the PC and the hard drive O Software LED Voice messaging software LED is green when the software...

Page 95: ...s Off Once light goes out you can safely turn off power to the KSU and disconnect the board R MB LED and switch Do not use Must be set On at all times and the LED red Daughter Board A F206 LED B CGA LED C Application LED D VM Channel 1 E VM Channel 2 F VM Channel 3 G VM Channel 4 H VM Channel 5 I VM Channel 6 J VM Channel 7 K VM Channel 8 L Fax Channel 1 M Fax Channel 2 ...

Page 96: ...computer status 1 OP STA2 Red LED Indicator Displays computer status 2 ENET CON Green LED Indicator Ethernet Connection indicator ENET BSY Yellow LED Indicator Ethernet Busy indicator APPL Red LED Indicator AV Application status H D Green LED Indicator Hard Drive R W activity Shutdown Push button Push to shutdown and restart the board LAN Connector 8 pin modular socket ISO 8877 10 Base T LAN Conne...

Page 97: ... off the phone system or subscribers may lose messages To shut down and restart the voice messaging system application 1 Shut down the voice messaging application by pressing ESC at the Banner screen and then following the system prompts 2 If you are connected to the voice messaging system using a monitor keyboard and mouse perform the following actions to restart the voice messaging application O...

Page 98: ...he application the sys tem will not wait for a call to finish before disconnecting all lines 2 Locate the Shutdown switch on the voice messaging system board and set it Off The system automatically exits the voice messaging application if open shuts down OS 2 and turns the board s power off CAUTION If the Shut down switch is already set OFF go to an OS 2 command prompt type shutdown and wait for t...

Page 99: ...ress ENTER 4 Type cd and press ENTER 5 Type setup and press ENTER 6 Type y to proceed with the voice messaging system Setup utility 7 Press ENTER to continue until you reach the Setup Type menu 8 From the Setup Type menu type 2 to choose Configure system and press ENTER 9 Press ENTER to confirm that the voice messaging software is installed on drive E 10 Press ENTER to confirm that the voice messa...

Page 100: ...ress ENTER to confirm that the voice messaging software is installed on drive E 9 Press ENTER to confirm that the voice messaging software is installed in the Vmail directory 10 Review the features and options available with your system that are listed on screen Press ENTER to continue 11 From the Remove Configuration menu type 3 to reconfigure network protocols and press ENTER 12 When you have co...

Page 101: ...essing remotely 34 command prompt starting 9 compliance information third party devices 3 connections illustrated 88 conventions for the book 1 D Dial Back 39 documentation related 3 E E Mail Integration network logon 46 error incorrect DOS 42 F feature packages adding 66 file transfers with remote access software 37 H holding See also call holding for operator s extension 68 I incorrect DOS error...

Page 102: ... for existing system 28 removing languages 62 Reset button 88 restarting and shutting down the system 91 restoring system files 58 S screens moving between 22 Script File Generator utility 35 Shutdown button 88 shutting down and restarting the system 91 Startit cmd editing 48 support computer installing remote access 26 phone book entry setup 29 remote access connection starting and ending 32 upda...

Page 103: ... prompts 62 backing up system files 41 moving between screens 22 remote access 25 remote access default connection settings 29 restoring system files 58 setting schedules 73 setting up holidays 76 shutting down and restarting 91 signing in and out 24 W WAN and TeLANophy applications 84 Windows Remote software billing log 38 Dial Back 39 keyboard chat 40 phone book setup 29 support computer install...

Page 104: ...June 2004 NEC Business Solutions Ltd 98 INDEX Index Doc No 8557 Release 1 1 June 2004 THIS PAGE INTENTIONALLY LEFT BLANK ...

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