Chapter 11 Open Application Interface
UNIVERGE
NEAX
2000 IPS Request for Proposal (RFP) Reference Guide Page 11-9
Issue 6
o
Open
WorX
®
Communications Portal allows staff members to manage all of their communications
needs within a single window. This allows individuals to place calls, return calls, send and receive
email, manage their contact information and check messages without having to switch
applications. Fewer applications streamline work processes and minimize confusion.
Enhance customer satisfaction with call management
o
Staff members can identify calls from priority customers and have them routed based on the
source, giving the individual the flexibility to handle these calls quickly, even when away from the
office. Key individuals remain available to callers regardless of their location, so mobility isn’t a
hindrance to productivity.
Improve organizational productivity
o
The ability of the Open
WorX
Communications Portal to track location status can help the entire
organization stay better connected. The ability to locate key personnel who are often away from
their desks for a variety of reasons for a period of time can keep processes within the
organization moving to enhance everyone's productivity.
Improve communications for remote workers
o
Open
WorX
Communications Portal is browser-based and requires network access for full
operation; it is an ideal application to help keep remote staff members in touch with the rest of the
office. Remote users can have all the same capabilities as local users, including managing
contacts, setting and viewing location status information and use of both corporate and personal
directories.
Open
WorX
: Dialer
NEC’s Ope
nWorX
Dialer allows any user in the
U
NIVERGE
NEAX
2000 IPS to use his or her
Dterm to electronically search for the extension of another person in the
U
NIVERGE
NEAX
2000 IPS, even while the user is on the phone. Once the listing is located, a simple button
press is all it takes to make the call or initiate a transfer. Instead of thumbing through a paper
directory, the user now accesses the online up to date directory by pressing a function key on
their Dterm. Centralizing the database also ensures that all extensions are easily added and/or
updated; no matter how often updates are made. Also, the user can query using division and
department such as would occur in a multi-site corporation.
Dialer: Database
The database used for Dialer is the same as the Business Attendant System database, which allows
Dialer users to have the same information available to the attendants.
Dialer: Benefits
Saves the attendant time by curtailing the need for employees to dial ‘0’ to get a phone number
or extension of someone in the company directory.
Provides a centralized company phone directory.
Eliminates outdated printed copies of the company directory.
