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NEC UNIVERGE NEAX 2000 IPS, Reference Manual

The NEC UNIVERGE NEAX 2000 IPS is a cutting-edge communication system. Enhance your experience with our comprehensive Reference Manual, offering in-depth instructions and insights. Easily download this manual for free from our website, unlocking the full potential of your NEC UNIVERGE NEAX 2000 IPS.

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Chapter 15   Integrated Services Data Network (ISDN) 

 

 

Page 15-14 

UNIVERGE 

NEAX

 2000 IPS

 

Request for Proposal (RFP) Reference Guide 

Issue 6 

 

Local Exchange Carrier Network Voice Services and Features/ 

U

NIVERGE 

NEAX

 2000 IPS

 

Compatibility 

SERVICES AND FEATURES 

INTER-EXCHANGE CARRIERS

CALL BY CALL SERVICE 
SELECTION 
SWITCHED DATA 

AT&T

4ESS 

AT&T

NET 

NTI 

DMS 

250 

MCI 

NET 

SPRINT

NET 

U

NIVERGE 

NEAX

 2000 

IPS 

64 kbps Clear Channel 

X

X

X

X

X

X 

64 kbps Restricted 

X

X

X

X

X

-

 

56 kbps Restricted 

X

X

X

X

X

-

 

International 64 kbps Clear 

X

X

X

X

X

X 

International 64 kbps Restricted 

X

X

X

X

X

-

 

International 56 kbps Restricted 

X

X

X

X

X

-

 

HO 384 kbps X

X

X

X

-

-

 

H11 1526 kbps X

X

X

X

-

-

 

N x 64 kbps 

 

-

-

X

X

-

-

 

VIRTUAL PRIVATE NETWORK 

AT&T

4ESS 

AT&T

NET 

NTI 

DMS 

250 

MCI 

NET 

SPRINT

NET 

U

NIVERGE 

NEAX

 2000 

IPS 

64 kbps Clear Channel 

X

X

X

X

X

-

 

64 kbps Restricted 

X

X

X

X

X

-

 

56 kbps Restricted 

X

X

X

X

X

-

 

International 64 kbps Clear 

X

X

X

X

X

-

 

International 64 kbps Restricted 

X

X

X

X

X

-

 

International 56 kbps Restricted 

X

X

X

X

X

-

 

HO 384 kbps X

X

X

X

-

-

 

H11 1526 kbps X

X

X

X

-

-

 

N x 64 kbps 

 

-

-

X

X

-

-

 

DEDICATED ACCESS 
PROVISIONING 
SWITCHED DATA 

AT&T

4ESS 

AT&T

NET 

NTI 

DMS 

250 

MCI 

NET 

SPRINT

NET 

U

NIVERGE 

NEAX

 2000 

IPS 

64 kbps Clear Channel 

X

X

X

X

X

X 

64 kbps Restricted 

X

X

X

X

X

-

 

56 kbps Restricted 

X

X

X

X

X

-

 

International 64 kbps Clear 

X

X

X

X

X

X 

International 64 kbps Restricted 

X

X

X

X

X

-

 

International 56 kbps Restricted 

X

X

X

X

X

-

 

HO 384 kbps X

X

X

X

-

-

 

H11 1526 kbps X

X

X

X

-

-

 

N x 64 kbps 

 

-

-

X

X

-

-

 

X = Feature Available / 

-

 = NOT Available

 

Summary of Contents for UNIVERGE NEAX 2000 IPS

Page 1: ...UNIVERGE NEAX 2000 IPS INTERNET PROTOCOL SERVER Request For Proposal RFP Reference Guide May 2006...

Page 2: ...products and or company The UNIVERGE NEAX 2000 IPS Request For Proposal RFP Reference Guide has been developed to provide technical information on the UNIVERGE NEAX 2000 IPS which is required when res...

Page 3: ...tem Configuration 11 Software Architecture 15 Chapter 3 System Highlights 1 Processors 1 Reliability and Availability 4 System Traffic 8 System Specifications 16 System Compliance 23 Chapter 4 Equipme...

Page 4: ...ssage Detail Recording SMDR 1 Message Center Interface MCI 6 Property Management System PMS 8 Chapter 11 Open Application Interface 1 System Outline 1 OpenWorX Attendant Statistics 1 OpenWorX Business...

Page 5: ...Systems 14 Centralized Voice Processing Messaging 15 Centralized Attendant Consoles 15 Uniform Numbering Plans 16 CCIS Feature Chart 16 System Capacity 18 Required Equipment 19 IP Specifications 20 Ch...

Page 6: ...gurations 4 The AIMWorX Manager 5 Integrating AIMWorX modules 5 Additional Reference Material 8 Chapter 19 Voice Messaging Systems 1 Voice Mail Integration 1 Message Center Interface MCI 3 NEAXMail AD...

Page 7: ...into manufacturing research and software development operations by employing 7 000 people and by establishing extensive marketing sales and service networks nationwide with revenues exceeding 5 9 bil...

Page 8: ...one of the first transistorized computers In 1963 January 17 1963 NEC entered the American marketplace with a sales office in New York In 1965 NEC became a world innovator in digital transmission equ...

Page 9: ...In 2005 NEC introduced the UNIVERGE NEAX 2000 IPS In 2005 NEC introduced the UNIVERGE NEAX 2000 IPS DML In 2005 NEC introduced the UNIVERGE NEAX 2400 IPX NEC continues to focus its activities on the i...

Page 10: ...tegy by which it uses those resources NEC has established a worldwide network of human physical financial and intellectual resources These are deployed through localized operations strategically locat...

Page 11: ...nal and local community affairs through the dedication of their time and resources NEC affiliates and their employees donate time money and equipment to help meet everyday and emergency needs of the h...

Page 12: ...cilities HILLSBORO OREGON Fiber Optic Transport Systems Digital Loop Carrier Systems Very Small Aperture Terminals Satellite VSATs Asynchronous Transfer Mode ATM Switching Systems Digital PBXs Digital...

Page 13: ...ing Products Data Communications Products Key Telephone Systems Local Area Network LAN interconnectivity Private Branch Exchange PBX Systems Software and Peripheral Products COMMUNICATIONS TERMINALS A...

Page 14: ...23 Connectivity Smaller Foot Print Low Power Consumption Wide Selection of IP and TDM Terminals Economical Incremental Licensing Costs Reduced Hardware Costs Survivability at the Remote Site Mobility...

Page 15: ...on top of each other in a building block formation and interconnected by round bus cables 6 Flexible Interface Ports The UNIVERGE NEAX 2000 IPS employs a Universal Port architecture that has the flexi...

Page 16: ...ponents reliability is high and operation is trouble free However if a minor fault occurs the self diagnostic programs will detect the fault and automatically make the needed corrections If the proble...

Page 17: ...support the existing Time Division Multiplexing TDM based infrastructure such as analog telephones analog networks and digital networks T1 E1 ISDN etc At maximum configuration the system can provide...

Page 18: ...via CCIS is available only when the destination office is UNIVERGE NEAX 2000 IPS or UNIVERGE NEAX 2400 IPX The system provides only Point to Multipoint connection Maintenance MATWorX IPS is used as t...

Page 19: ...e The DtermIPs accommodated in a LAN do not require a DLC card because they can be interfaced directly with the LAN and connected on a peer to peer basis When a DtermIP is connected with station trunk...

Page 20: ...calls in progress are terminated as a result of the MP changeover Also during the MP changeover the call originating receiving and service feature access are not effective It takes about 30 to 60 sec...

Page 21: ...and CISCO 2600 Series This system targets users who have up to 30 relatively small offices that accommodate 10 30 extensions at the Remote Site The MP card at Remote Site has the same system data as t...

Page 22: ...for IPS DM DML IPS DMR MP Main Processor PN CP24A B C for IPS DM the same MP as the UNIVERGE NEAX2000 IPS PN CP31C for IPS DML and PN CP31A C for IPS DMR Power Failure Transfer PFT Power Failure Trans...

Page 23: ...ASET PTP Connection 952 888 824 760 696 632 568 504 Dterm PS 512 Cell Station CS Zone Transceiver ZT 16 32 48 64 80 96 112 128 ISDN Station 16 32 48 64 80 96 112 128 Loop Start 64 128 192 256 256 256...

Page 24: ...rface port RS232 Max 1 interface port IP per system ACD MIS or OAI Interface Max 1 interface port per system Remote PIM over IP Number of PIM for Remote Sites Up to 30 depending on network DID Dial Co...

Page 25: ...824 760 696 632 568 504 Dterm PS 512 Cell Station CS Zone Transceiver ZT 16 32 48 64 80 96 112 128 ISDN Station 16 32 48 64 80 96 112 128 Loop Start 64 128 192 256 256 256 256 256 Central Office Trun...

Page 26: ...nterface port RS232 Max 1 interface port IP per system ACD MIS or OAI Interface Max 1 interface port per system Remote PIM over IP Number of PIM for Remote Sites Up to 30 depending on network DID Dial...

Page 27: ...e Lines Long Line Not Available Standard 56 112 Dterm Lines Long Line 8 16 DtermIP DtermIP INASET SP30 PTPConnection Note 3 952 888 ISDN Station 10 20 Loop Start 56 112 DID w 4DID 28 56 Central Office...

Page 28: ...twork DID Dial Conversion 1000 Call Forwarding Outside Set 496 Authorization Code Forced Account Code Remote Access to System DISA Code 3000 Message Reminder Set 1024 Name Display Guest Name Display 5...

Page 29: ...conference groups 6 10 Party Conference 10 Party Max 2 conference groups 32 Party Conference Max 8 conference groups Built in Router 1 per Site DTMF Sender Receiver Max 32 circuits Attendant Consoles...

Page 30: ...4BRT card 5 10 PFT Connections 4 8 IPS PIMMJ As Remote PIM Capacity Capacity Per PIM Number of PHYSICAL PIMS 1 2 No of ports 64 128 LT card No of cards 8 16 No of ports Max 256 ports per network AP c...

Page 31: ...ice and data switching Station users may perform simultaneous voice and data transmission at speeds up to 19 2Kbps over universal 1 pair wiring without the use of modems Proprietary Digital Instrument...

Page 32: ...d capabilities throughout its life cycle Main Processor MP with Integrated Functionality The UNIVERGE NEAX 2000 IPS Main Processor MP is a heart of pure IP connections and TDM based connections The MP...

Page 33: ...PIM DC DC Power Supply for 48V The PIM houses an optional DC DC Power Supply for the cards which require 48V power such as the CSI card used for interface of Cell Station CS of a wireless system Since...

Page 34: ...s DtermIP telephones Wireless PS stations or Peer to Peer PTP CCIS trunks The system consists of up to 16 PIM s by the combination of Physical PIM s and Virtual PIM s thus providing 1020 ports When th...

Page 35: ...e two types of PIM PIMMJ and PIMMK depending on the system type as follows Type of PIM Single MP System Dual MP System PIM MJ Used for PIM 0 7 Used for PIM 1 7 PIM MK Not used Used for PIM 0 PIM MJ PI...

Page 36: ...ets The Mounting Bracket is used for Floor Standing Installation Without Mounting Bracket 1 1G shockproof is provided for 1 to 3 module stack and 0 5G shockproof is provided for 4 or more module stack...

Page 37: ...ernal Short term option For customers requiring battery backup short term and or long term options are available Two 3 4AH batteries are required per PIM and installed inside of each PIM Backup time i...

Page 38: ...PIMI PIM7 BWB PZ PW121 122 Included in PIM PWR CNT CA E 1 PIM Power control cable for PIM0 BWB PZ PW121 122 Included in Base and PIM for Dual System DC Power Cable The DC Power Cable provides a connec...

Page 39: ...w IVS2 Name Code Qty Remarks IP TRK BUS CA 1 VCT IP TRK BUS Cable 0 1m 0 33ft Included in SPN 4VCTI A or SPN 4VCTI B Maintenance Administration Terminal MAT RS 232C Direct Connection MAT Cable Direct...

Page 40: ...IS Printer Hotel Printer MCI and Centralized SMDR Connection to SMDR PMS or Printer is made on a port basis by a front cable Cable for AP00 Name Code Qty Remarks RS RVS 4S CA C 1 SMDR or PMS RS 232C c...

Page 41: ...S is a software MODULAR CHASSIS used to accommodate IP stations and Peer to Peer CCIS Trunks by system data programming The port capacity of the Virtual MODULAR CHASSIS is varied depending on the numb...

Page 42: ...CHASSIS can be assigned per remote site for a total of 128 ports used to accommodate IP stations by system data programming The maximum number of Remote Sites is 30 This system allocates the maximum...

Page 43: ...iption Qty Remarks RACK MOUNT KIT U N 1 Modular Chassis for 19 rack mounting installation JOINT BRACKET KIT U N 1 Expansion Modular Chassis for desktop setting installation Cabling BUS Cable AC Cord D...

Page 44: ...ble because of AC DC power specifications Required Battery Capacity Battery Backup Time Required Battery Capacity 10 minutes Built in battery 12VDC 0 8AH x 2 30 minutes External battery 12VDC 2 2AH x...

Page 45: ...S Supports up to 64 LT Ports 1 T1 NEC Customer Software License Agreement Required UNIV IPS Back Up CPU 8 IP Seat SYS PKG IPS UNIV PIMMK UA ICS VS BASE C UA SPN CP27A CPU SPN CP27A CPU PZ M606 A PZ M6...

Page 46: ...PIMMJ AC CORD E U Rack Mount Kit SPN CP24 C CPU PZ M606 A SPN 8IPLA IP PAD C 64 Port SYS SOFTWARE Key Keeper FD 8 Seat Licenses 24 Port Patch Panel MATWorX IPS Provides for up to 48 Legacy ports and...

Page 47: ...assis for Remote PIM over IP The 8IPLA PAD card is provided Remote PIM Site License required UNIV IP REMOTE PIM B IPS IPS UNIV PIMMJ UA ICS VS BASE C UA PN CP24 C PZ M606 A SPN 8IPLA IP PAD C IPS Pack...

Page 48: ...eless Software Key Adds Wireless with support of 128 ZT s and 256 PS s Wireless Software Key 8 PS Adds 8 Wireless ports each key above the initial 256 T1 E1 6 to 10 Expands T1 E1 capacity between 144...

Page 49: ...de Remarks PN CP24 C Main Processor Card for UNIVERGE NEAX 2000 IPS and IPS DM One card is required per system PN CP27 A Main Processor Card for UNIVERGE NEAX 2000 IPS Dual MP System One card is requi...

Page 50: ...Remote Connection w Built in MODEM 1 port 1 port Note 3 External Alarm Indication MJ and MN MJ only DAT 2 circuits 120 seconds per circuit Not Available DK00 2 circuits relay drive x1 external key sca...

Page 51: ...IG AP 24 Channel PRI Trunk with built in QSIG D Channel Handler DCH SPN 24CCTA AP 24 Channel CCIS Trunk with built in Common Channel Handler CCH SPN 2BRTC AP 2 circuit BRI Trunk SPN 4BRTA AP 4 circuit...

Page 52: ...0 99 999813 SPN CP24A MP 11849 9 63 5064995 45 99 999112 SPN CP24B MP 10798 10 6 5575176 45 99 999193 SPN CP31A MP 10700 10 7 5627772 45 99 999200 PN CP27A MP 10798 10 6 5575176 0 3 99 999995 SPN CP15...

Page 53: ...3 B 8ICH AP 6816 16 75 8809830 5 99 999943 PN 16VCTAA IP PAD A B 2674 42 69 22453232 5 99 999978 PN 20DTB 2965 38 5 20249460 5 99 999975 SPN 32IPLAA IP PAD C D 11112 10 3 5417388 5 99 999908 SPN SC00...

Page 54: ...32D 1 TEL 12614 9 05 4759938 5 99 999895 ITR 8D 2 TEL 14269 8 4207680 5 99 999881 ITR 16D 2 TEL 14269 8 4207680 5 99 999881 DCR 60 1P Console 9593 11 9 6258924 5 99 999920 AD A R Unit 2857 39 95 2101...

Page 55: ...f the MTTR is 1 0 hour Reliability Calculations The following information is to show you how to calculate the reliability for the system you are configuring Remember that these calculations are used t...

Page 56: ...one during the busy hour 1 6 Erlang Busy Hour The hour during the day when traffic is highest is called the busy hour Since this is the period when users are most likely to encounter blockage the traf...

Page 57: ...Switch Consequently when describing the traffic capacity in Erlang it is meaningless unless specifying the ratio of the internal and external traffic From the above idea total system traffic capacity...

Page 58: ...nfigurations it covers the typical TDM line trunk configurations likely to be required in the actual system Grade of service is considered as 0 01 Use the Erlang B Table to find the required number of...

Page 59: ...0 082 0 102 0 136 16 COT 0 088 0 103 0 123 0 154 0 205 20 COT 0 119 0 139 0 167 0 209 0 278 144L 24 COT 0 152 0 177 0 212 0 266 0 354 20 COT 0 090 0 104 0 125 0 157 0 209 24 COT 0 144 0 133 0 159 0 19...

Page 60: ...work Number of rejection of the incoming call the calling is not informed from network Number of incoming call seizure Trunk Route Number of times all trunks found to be busy trunk route Number of inc...

Page 61: ...ssigned in system programming CCIS Point to Multipoint Payload Size G 729a G 711 G 723 1 20 ms 8 Channel 8 Channel 30 ms 16 Channel 16 Channel 16 Channel 40 ms 16 Channel 16 Channel VoIP H 323 Payload...

Page 62: ...ber of IP PAD Cards 1 1 1 1 1 1 1 Legacy Number of PAD Ports 4 6 8 10 13 16 16 40 Number of IP PAD Cards 1 1 1 1 1 1 1 Legacy Number of PAD Ports 4 5 7 9 12 15 15 50 Number of IP PAD Cards 1 1 1 1 1 1...

Page 63: ...2 2 2 2 Legacy Number of PAD Ports 19 27 28 34 37 40 45 51 40 Number of IP PAD Cards 1 1 1 2 2 2 2 2 Legacy Number of PAD Ports 17 25 25 30 34 35 40 45 50 Number of IP PAD Cards 1 1 1 1 2 2 2 2 Legac...

Page 64: ...0 8 362 9 556 8 PIM 2 80 3 20 9 556 10 922 Battery Requirements Description Specifications Max Battery Capacity 260AH per 4 PIM 65AH 12V x 8 DC Input Voltage for Battery 24V Built in Battery Requireme...

Page 65: ...less at 3 4 kHz and above 70 dBm or less at 50 kHz and above Line Conditions Description Specifications Loop Resistance including Telephone Set Analog Standard Line Max 600 ohms Analog Long Line Max...

Page 66: ...00 to 1 000 msec 10 pps Switch Hook Flash Detection 384 to 2 300 msec Not applicable 2 DTMF Signal Specifications Description Receiving Sending High Frequency Group 1 209Hz 1 336Hz 1 477Hz 697Hz 1 2 3...

Page 67: ...500 1 020 F2 1 620 900 F3 1 740 780 F4 1 860 660 F5 1 980 540 2 MFC Combinations Combination Number Frequencies 1 F0 F1 2 F0 F2 3 F1 F2 4 F0 F3 5 F1 F3 6 F2 F3 7 F0 F4 8 F1 F4 9 F2 F4 10 F3 F4 11 F0 F...

Page 68: ...25 sec ON 0 25 sec OFF 0 25 sec ON 1 25 sec OFF Call Waiting Ring back Tone 440 Hz mixed with 480 Hz 1 sec ON 1 sec OFF Message Waiting Indication Tone 350 Hz mixed with 440 Hz 0 125 sec ON 0 125 sec...

Page 69: ...AX 2000 IPS can be used for the IPS DM IPS DML IPS DMR with the exception of 4LLCB 4ODTA and 4CSIA cards Power AC100V 240V automatically adjusted Installation Method Desk top setting 19 rack mounting...

Page 70: ...ce Signaling H 323 H 323 IPT card and IP PAD card are required Jitter Control Dynamic Jitter Buffer QoS Quality of Service TOS IP Precedence DiffServ LAN Interface 10BASE T 100BASE TX Auto Negotiation...

Page 71: ...rity measures for use within any business setting that is subject to administrative rules outlined with the Health Insurance Portability and Accountability Act Department of Defense Compliance The NEC...

Page 72: ......

Page 73: ...ovides a total of 512 physical ports 64 ports 8 SN1730 PIMMK PIM Port Interface Module PIM for Backup CPU System Maximum 64 physical ports per PIM Houses two batteries for protection from short power...

Page 74: ...alled on the top PIM in four or more modules of stack It provides 1 1G shockproof construction 19 RACK BRACKET A 19 inch Rack Mounting Bracket Type A One bracket is required for one PIM configuration...

Page 75: ...16 MB TDSW 1024CH 1024CH 16 line CFT PB sender Clock 2 line PLO receiver mode source mode two RS 232C ports 2 line DAT Recording duration Maximum 128 seconds DK 4 line PB receiver Modem for remote ma...

Page 76: ...s gate delay timing cable delay timing monitors I O Bus and PCM BUS When the system consists of three PIM s or more one each of this card is mounted respectively in PIM2 PIM4 and PIM6 3 4 PIM System 1...

Page 77: ...Available up to 256 AP ports T1 w CSU SPN 30DTC C AP 30 E1 Digital Trunk Interface 2 Mbps Card Accommodates 30 channel PCM digital lines Available up to 128 AP ports SPN 24PRTA D AP 25 ISDN Primary R...

Page 78: ...annel signaling interface and controls a maximum of two CSI cards eight CS ZT s Supports Dukane Nurse Call system SPN AP00B MRC C AP 2 Application Package for SMDR 2400 basic and 1400 only PMS Hotel P...

Page 79: ...CH Also provides Name Display 32 Party Conference SPN CFTC AP 32 32 party Conference Trunk 8 cards per system max Note 2 Note1 The Expansion Memory PZ M537 is the on board sub memory card for the AP00...

Page 80: ...iting Lamp control Momentary Open for each circuit PN 8LCS 8 8 Line Analog Station Card Momentary Open 8 circuits Message Waiting notification via Stutter Dial Tone only Loop Resistance Max 600 ohms P...

Page 81: ...III DSS Console DESKCON 27 V version 2 wire type PN 4DLCM 4 4 line Digital Line Circuit Card for Dterm Series i E Dterm Elite DSS Console DESKCON 27 V version 2 wire type Provides Line Test function...

Page 82: ...And provides voice compression DSP control functions such as voice compression control DTMF relay Voice compression protocols G 711 64 kbps G 723 1 5 3 Kbps 6 3 Kbps G 729a 8 Kbps FAX protocol Pass t...

Page 83: ...2 2 line Out Band Dialing Trunk Card Used as either a 2 wire E M trunk or a 4 wire E M trunk Equipped with 48 V DC DC on board power supply Both No 0 and No 1 circuits must be set to the same purpose...

Page 84: ...One card per PIM Power Failure Transfer PN AUCA 2 2 Line Analog Universal Trunk card that provides 2 Lines of Power Failure Transfer SPN IPTB A 4 IP Trunk card for VoIP CCIS p mp This card is used to...

Page 85: ...9pin Maximum 8 cards per PIM PZ M649 0 T1 Digital Trunk Interface 1 5Mbps Card Mounted on PN RTA Card Provides a built in CSU In Skin Router PZ M623 0 Ether Control Card Mounted on PN RTA Card Provid...

Page 86: ......

Page 87: ...splay DTR 4D 1 4 Line non display DTR 8 2 8 Line non display DTR 8D 2 8 Line with display DTR 16D BL 2 16 Line with Back lit LCD display DTR 16D 2 16 Line with display DTR 16LD 2 16 Line Desi less dis...

Page 88: ...DTR 1HM 1 WH TEL DTR 1HM 1 BK TEL Fully modular with Redial key Flash key Message Waiting Lamp Data Jack eight programmable Feature Speed Dial keys and Ring Handset Receive Volume DTH 1 1 BK TEL Full...

Page 89: ...Hearing Aid Compatible Dynamic Type Element Handset Cord 12 feet Directory Card Large Convenient Directory Card Data Jack Dedicated Jack Used for Connection to Modem Data Jack Position Back of Teleph...

Page 90: ...l duplex Ethernet ports One which connects the Dterm IP to the local Ethernet Network the other provides connectivity for a local workstation Three types of powering options o Local AC adapter o CDP C...

Page 91: ...and tilt stand DTR 16D BL 2 BK TEL 16 LINE BACK LIT DISPLAY TERMINAL available in black only 16 flexible 2 color line keys eleven function keys built in speaker phone headset jack wall mount unit back...

Page 92: ...me control FCC Part 15 Class B Approved Replaceable Function Dial Key pad o Used for foreign languages ACD instruments etc Un tangler compatible handset The Directory card can swivel 360o Note DTR 4D...

Page 93: ...orts Serial interface IP R Unit A compact plug and play device that installs into the base of a Dterm Series i display terminal Integrated two port 10 100baseT Ethernet Pass through hub that permits u...

Page 94: ...can be used for Hands Free Dialing Monitoring and Voice Call REDIAL Press key to activate redial feature Press redials and scrolls back through numbers that have been dialed When desired number is di...

Page 95: ...3 line by 24 character LCD display panel adjustable detachable four soft keys and a Large LED to indicate incoming calls and messages This terminal comes in two colors Black BK and Ivory White WH DTP...

Page 96: ...for the Multiline Terminal can be accessed directly maximum 41 lines trunks The station speed dialing function can be assigned for all keys on the Add On Module unit Also one of the last three keys c...

Page 97: ...s an interface for installing single line telephones SLTs modems and the NEC VoicePoint VoicePoint conferencing unit By installing the APR U calls may be initiated via a PC modem and switched to voice...

Page 98: ...ultiline Terminal by providing an echo canceling circuit However this unit is primarily designed for a typical small office environment and not for conference rooms Its performance should not be compa...

Page 99: ...e on off key No No Yes Yes Yes N A N A Microphone on off key No No Yes Yes Yes N A N A Headset on off key No No Yes Yes Yes N A N A Built in speakerphone Yes Yes Yes Yes Yes N A N A Built in headset j...

Page 100: ...4000 ft 1219 m DTP 16D 1 TEL 26 650 ft 198 m 4000 ft 1219 m DTP 32D 1 TEL 21 650 ft 198 m 4000 ft 1219 m 4DLC DCU 60 1 Console N A N A 1000 ft 304 m DTP 8 1 TEL 35 1000 ft 304 m 1000 ft 304 m DTP 8D...

Page 101: ...t with foam covered ear and microphone Mounts over the head EXP 9785 REPLACEMENT CHARGER UNIT w o AC Adapter The charging cradle is used to charge the batteries used with the Dterm Cordless II Termina...

Page 102: ...Ring On Off Key YES Battery Type NiMH Battery 3 6V 700mAh Selectable Ring Tones 3 Tone Message Waiting Indicator YES Belt Clip YES Headset Jack Yes 2 5mm Transfer YES Conference YES Hold YES Mute YES...

Page 103: ...ine device that operates in the 2 4 GHz Digital Spread Spectrum frequency range This unit is compatible with and Analog single line port Analog Port Adapter or Analog telephone line from Telco Specifi...

Page 104: ...y s voice and data networks there is only one network to manage The INASET includes a built in switch so you can use a single Ethernet switch port for the computer data and the INASET Because it s an...

Page 105: ...as a 5 1 LCD with gray scale display and 32 programmable keys Supports Power over Ethernet POE 802 3af and Cisco Discovery Protocol Available in black only INASET Accessories Description Remarks WM RL...

Page 106: ...Call Hold Transfer keys Name Display Last Number Redial 2 Line Operation Directory Dial Automatic Answer Enhanced Short Text Message STM Speed Dial Vibration Alert Reminder tones for unread STM 4 Lin...

Page 107: ...ile another application window such as a Word document database file or email is the primary focus on the PC With the compact view the most popular features of the converged softphone are just a click...

Page 108: ...ion for different call modes videoconferencing capabilities automatic downloading of telephony features to the display and diagnostic capacities for audio problem notification Presence Status The pres...

Page 109: ...int to point connection or 6 8 party conference mode Videoconferencing The Dterm SP30 audio and videoconferencing feature lets you communicate with anyone on the NEC Network Share ideas information an...

Page 110: ...access to placing calls receiving calls and termination of calls You are no longer required to utilize a combination of the keyboard and mouse to access these telephone features Call Log Export The D...

Page 111: ...n will cycle from the last to most recent calls received placed One Touch Button in Compact Mode A button called the One Touch button has been added to the compact panel The One Touch button allows ac...

Page 112: ...wo modules One module identified as the Office Module connects to a digital Dterm Series E station port on your PBX The other module identified as the Remote Module connects to your NEC Dterm Series E...

Page 113: ...cted by power outages Each password begins with two digits 00 99 These digits uniquely identify up to 100 users The 00 password is reserved for the System Administrator and can be used to change any o...

Page 114: ......

Page 115: ...T 1 Spans SPN 24DTAC 24 1 E 1 Spans SPN 30DTC 30 1 SPN 24CCTA 25 1 SPN 24DTAC SC00 25 2 Digital CCIS SPN 30DTC SC00 31 2 PN 2ODTA SC00 2 2 Analog CCIS PN 4ODTA SC00 4 2 IP CCIS Peer to Peer Virtual PI...

Page 116: ...nnect supervision and mounts in any PIM 0 to 7 and supports the following interface Interface with 8 CO lines Interface with 8 paging equipment lines Interface with external music announcement source...

Page 117: ...N 24PRTA This circuit card is a 24 channel 1 5 Mbps digital interfacing trunk card that also provides a built in D Channel Handler DCH This package provides one DTI span with ISDN Data Link on a singl...

Page 118: ...d Meet Me Conference This card occupies 32 AP time slots per one card PN 2DATA This circuit card is a trunk card that supports a maximum of two announcements without external announcement equipment Th...

Page 119: ...he use of the Caller ID messages PN 4RSTBA 911 MF Sender This MF Sender card is used in conjunction with a trunk circuit to provide 911 information CAMA type interface The trunks to be used for the E...

Page 120: ...168 192 CCIS Trunk Peer to Peer Connection Max 127 1 5M DTI 10 CCIS 8 DTI CCIS Digital Link Note 1 2MI 8 1 5M 2M PRT 8 ISDN 4BRT card 6 12 18 24 24 24 24 24 IP PAD No Channels 64 128 192 256 IP Trunk...

Page 121: ...T card 5 10 IP Trunk 1 2 3 Party Conference Max 16 conference groups per system 6 Party Max 4 conference groups per system 6 10 Party Conference 10 Party Max 2 conference groups per system 32 Party Co...

Page 122: ...of outgoing dialing it may be desired to change the outgoing route selection during specific times when certain carriers may offer cheaper rates These OPRs can be assigned using one of eight different...

Page 123: ...pon 3rd or 6th 3 6 Digit Toll Restriction 3 6 Digit Toll allows restrictions to be assigned starting with a specific digit place in the dialed number This command will request the Route Number RSC Dig...

Page 124: ......

Page 125: ...connect to the PBX The SN716 Desk Console uses a 6 core Modular Jack inner 1 pair for signal and outer 2 pairs are for power supply to connect to the PBX system The SN716 Desk Console operates on a s...

Page 126: ...play Dialed Number Identification Service DNIS Attendant Called Calling Number Incoming Call Identification Attendant Call Selection Individual Trunk Access Attendant Console Lockout Password Multi Fu...

Page 127: ...r 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal RFP Reference Guide Page 7 3 Issue 6 Face Layout of the SN716 DESKCON 28 Alarm Position Available Position Busy Night 24 25...

Page 128: ...attendant is connected The source trunk station number will be shown in the number display field 6 DEST Destination Basic Key Lamp Allows the attendant to speak with the called party The associated l...

Page 129: ...lows the attendant to connect with pager overhead paging 15 REC Record Basic Key Lamp Allows the attendant to connect with recorder 16 EMG Emergency Basic Key Lamp Allows the attendant to answer incom...

Page 130: ...nd of party that connects to the attendant the number of the waiting calls the date and time 2nd line Tenant number station class of service and station number belonging to the destination called part...

Page 131: ...ard 27V Distance Max 984 3ft 350m PN 4DLCQ 1 4 ATT Interface Card 27V Distance Max 984 3ft 350m PN 2DLCN 1 2 ATT Interface Card 48V Distance Max 984 3ft 350m PN PW00 1 ATT DC DC Converter 27V to 48V D...

Page 132: ...2003 Server With a dynamic interactive directory and an Open Application Interface OAI driven call queue the operators are able to process a high call volume with minimal effort and time expenditure i...

Page 133: ...nently or used for sampling quality Queue types allowing flexibility to answer certain call types first if so desired Configurable information about the caller is displayed upon answering the call all...

Page 134: ...information than just the 10 digit caller ID Below is an example of the internal directory screen Many of the title bars at the top of the screen are capable of producing a directory sort by clicking...

Page 135: ...be added and existing features will be enhanced Currently there are several adjunct applications under development for use directly with the BAS directory Apart from the directory another powerful fe...

Page 136: ...s in the directory will not function for those extensions The system will force supervised transfers to CCIS extensions to ensure callers do not get transferred to a busy remote extension Operators ne...

Page 137: ...n Status Information LSI OWX Message Reader OWX TAPI Link Single PBX OWX TAPI Link Multi Switch OWX Personal Call Assistant 100 user Max OWX Group Call Forward Control GCFC OWX Name Display OWX Short...

Page 138: ......

Page 139: ...gram generates system data automatically according to the system hardware configuration thereby providing immediate operation and shorter programming time When activated the system scans hardware conf...

Page 140: ...computer PC that is used for programming and maintenance of the UNIVERGE NEAX 2000 IPS system The MAT can provide a Maintenance Printout Peg Count information and fault message output Additionally th...

Page 141: ...em for high speed Remote connection via the internal modem is through the COT card Connection between the modem and the COT is accomplished through internal switching of the TDSW Remote connection via...

Page 142: ...m basis Number of times an incoming call was Call Forwarded No Answer to the Attendant or another station on DID Tie or DIT lines on a system basis Number of Tandem Connections on a system basis Numbe...

Page 143: ...and customer billing for each site Service Conditions 1 The following additional equipment is required for this feature A modem at the maintenance center and one at each remote site When the internal...

Page 144: ...available It is also possible to change back to the previous program that was in use before the changeover changeback MP Download Process Service Conditions General Service Conditions The MP program d...

Page 145: ...andwidth and the number of connections to the FTP server are not exceeded Program Changeover Service Conditions The system is initialized automatically after executing the program changeover any data...

Page 146: ...ks Web Browser Operation Email Alarm Notification Alarm Client Notification LDAP Auto Provisioning Service LDAP Authentication Windows Authentication IT Friendly Interface Flexible Access Levels Roles...

Page 147: ...tion Calling Transfer ACD w Management Information System MIS Attendant Lamp Check Automatic Camp On Attendant Listed Directory Number Automatic Change to Daylight Saving Time Attendant Loop Release A...

Page 148: ...iting Console Call Transfer Room Cutoff Console Call Transfer All Calls Wake Up No Answer Console Call Transfer Attendant Distinctive Ringing Caller ID Class Do Not Disturb Caller ID Display Do Not Di...

Page 149: ...flow for TAS Queue Manual Intercom Queue Limit for TAS Automatic Intercom No CID Call Routing Dial Intercom Off Hook Alarm Internal Tone Voice Signaling Off Premises Extensions Internal Zone Paging wi...

Page 150: ...ing Outgoing Reserve Power Trunk to Trunk Connection Resident System Program Uniform Call Distribution UCD Return Message Schedule Display Busy In Busy Out UCD Room Cutoff Call Waiting Indication UCD...

Page 151: ...nd call processing information Station Application All Multiline Terminals with an LCD display Analog Port Adapter This feature allows an APR U AP R R or APA U AP A R unit combined with a legacy Multi...

Page 152: ...me Display On attendant to station calls the LCD display the name assigned to the primary extension of the station On attendant to trunk calls the LCD displays the name assigned to the trunk route of...

Page 153: ...eries of exchange network calls in the order of their arrival first in first out thereby eliminating unnecessary delays Call Splitting This feature allows the Attendant to confer privately with one pa...

Page 154: ...nnection before the called party answers Attendant Delay Announcement This feature provides an announcement via a Digital Announcement Trunk Card to external calls that are not answered by the attenda...

Page 155: ...no answer condition if the agent forgets to log off of the group and the agent is unable or not available to answer the call Immediate Overflow ACD This feature allows a call directed to an ACD group...

Page 156: ...ming voice announcements ringing and recalls override Background Music Up to 10 music programs can be offered Back Up CPU UNIVERGE NEAX 2000 IPS provides a dual CPU system with two MP cards When Emerg...

Page 157: ...be routed to another station an Attendant an outside number or voice mail equipment The types of Call Forwarding provided are Attendant Call Forwarding Setup and Cancel Call Forwarding All Calls Call...

Page 158: ...ted station that does not have Call Forwarding No Answer set or to the Attendant Console Split Call Forwarding All Calls This feature allows all internal and external calls to a busy extension to be r...

Page 159: ...held calls that terminate to the line keys of a Multiline Terminal the calls can be transferred to a pre programmed station or Voice Mail System Two transferring destination number can be designated...

Page 160: ...ter the calling number is registered by operating from station confirmation delete call back is available Besides when the called station answers the calling number is also registered to the Last Numb...

Page 161: ...l 2 Way Calling This feature enables a station user to page a maximum of 31 parties simultaneously except the group call leader After one of the paged parties answers paging becomes 2 way calling betw...

Page 162: ...ing off hook Dial Conversion The system can be assigned to use rotary Dial Pulse DP or Dual Tone Multi frequency DTMF trunks and stations This feature provides for the repeating of digits dialed by th...

Page 163: ...nsole This feature allows a DCU 60 1 unit associated with a legacy Multiline Terminal to be used as a Direct Station Selection Busy Lamp Field DSS BLF Console When the buttons on the DCU 60 1 unit are...

Page 164: ...al incoming calls This feature also enables the LED associated with the line key of the Multiline Terminal to flash in two colors according to the kind of incoming call Do Not Disturb This feature res...

Page 165: ...when that station is idle and automatic sending of three tone bursts to a called station when that station is busy provided the call was originated from a station assigned as VIP class Executive Over...

Page 166: ...single line telephone user within the system to establish a conference among as many as six or ten parties From a Multiline Terminal Single Line Telephone a maximum of 9 stations can be paged simultan...

Page 167: ...as a Hotel Motel Attendant Console In addition to the business features and functions of the Attendant the Hotel Motel Attendant Console can set Room Cutoff individual and group Automatic Wake Up Mess...

Page 168: ...ne Mode allows an incoming call to terminate with ringing Internal Zone Paging with Meet Me This feature allows the Attendant Console and system users to page over the built in speakers of the Multili...

Page 169: ...et to Message Waiting with a prerecorded message by using the Digital Announcement Trunk card PN 2DATA Miscellaneous Trunk Access This feature allows the connection of various types of external facili...

Page 170: ...fore the changeover changeback Multiple Language Display A language displayed in the LCD of a Multiline Terminal and Attendant Console can be selected on a per station basis or on a per operator conso...

Page 171: ...m is in the night mode When this feature is activated incoming exchange network calls will activate a common alert signal at the customer premises By dialing a specified code any station may answer th...

Page 172: ...currently on that line button or if the line button is assigned for Direct Privacy Release Direct Privacy Release This feature allows a station user with a secondary appearance of another extension in...

Page 173: ...als are equipped with a Microphone Control button with an associated LED Multiple Line Operation This feature allows for the appearance of multiple lines on the Flexible Line Keys and feature keys of...

Page 174: ...rcial power failure Resident System Program This feature provides the installers a simple procedure to have the system generate system data according to the system hardware configuration thereby provi...

Page 175: ...feature also enables the network management system SNMP manager to manage the IPS via Network Address Translation NAT Software Line Appearance Virtual Extensions This feature permits assignment of ci...

Page 176: ...Setup by Station Dialing This feature enables a station user to set up the system clock from Single Line Telephone Multiline Terminal and PS System Speed Dialing This feature provides all users the a...

Page 177: ...This feature will restrict Long duration calls by forcibly releasing the call after a preset time The feature is available for outgoing incoming and tandem calls Uniform Call Distribution UCD The Unif...

Page 178: ...iming Parameters This feature gives the IPS the versatility to change timing duration using the Maintenance Administration Terminal MAT or the Customer Administration Terminal CAT All timing parameter...

Page 179: ...E NEAX 2000 IPS to connect via IP Trunk to other non NEAX systems that are compliant with H 323 Allows Transparent Dialing and Calling Station Number Display between the systems Gate keeper GK1000 sof...

Page 180: ...nection Flexible CCIS Call Transfer Attendant CCIS Outgoing Trunk Queuing CCIS Called Station Status Display CCIS Paging Access CCIS Calling Name Display CCIS Restriction from Outgoing Calls CCIS Call...

Page 181: ...iated with each DSS button on the DSS BLF Console and Multiline Terminal Pressing the DSS button allows a direct access to the preprogrammed station within the CCIS network Busy Verification CCIS This...

Page 182: ...alled party at another switching office through the CCIS network to be displayed either on a Multiline Terminal or an Attendant Console Calling Number Display CCIS This feature permits the number of a...

Page 183: ...vides a display of the station number on the Attendant Console during an Attendant to station connection within the CCIS network Digital Display Trunk CCIS This service feature provides the Attendant...

Page 184: ...ed Directory Number LDN calls to a pre selected station in the CCIS network when the Night mode has been entered Link Alarm Display CCIS This feature provides an indication on external equipment when...

Page 185: ...another office through the CCIS network when the Night mode has been entered Night Connection Flexible CCIS This feature provides an inter office night connection service via the CCIS network when th...

Page 186: ...call any other station in the network Two alternative numbering plans are provided In the first plan the station user dials any digit station number from three to eight The location of the office is i...

Page 187: ...DIT Channel Negotiation Connected Line Identification Presentation COLP Connected Line Identification Restriction COLR CPN To Network Present CPN To Terminating User Display DID Addressing DID and DO...

Page 188: ...will specify another B channel This feature provides negotiation for the selection of a B channel between the 2000 IPS and the network when the SETUP message is delivered Connected Line Identification...

Page 189: ...S provided by other carriers can be used MULTIQUEST 900 Service AT T s MultiQuest service can be used It is a 900 type service Also 900 service provided by other carriers can be used Overlap Receiving...

Page 190: ...ID is displayed on the called party s Dterm LCD Connected Line ID Presentation COLP Called party number ID is displayed on the calling party s Dterm LCD Calling Name Identification Presentation CNIP C...

Page 191: ...ender Group Call Automatic Conference 6 10 Party Group Call 2 Way Calling Handover Individual PS Calling Last Number Redial PS Multi Line Operation PS Multi Site Roaming UNIVERGE NEAX 2000 IPS Wired f...

Page 192: ...PS X X DTMF Signal Sender X X X Group Call Automatic Conference 6 10 Party X Group Calling 2 Way Calling X Handover X X X Individual PS Calling X X X Last Number Redial PS X X X Multi Line Operation...

Page 193: ...so the VMS can page the Dterm PS III automatically after the voice mail message is recorded Call Forwarding PS Out of Zone This feature allows calls directed to a Dterm PS III which is power off or ou...

Page 194: ...Line and the other number assigned to L2 key is called Sub Line My Line and Sub Line of a Dterm PS III can be assigned to appear on the Flexible Line Keys of a Multiline Terminal and the Multiline Ter...

Page 195: ...ddress D term PSII that is busy If the Dterm PS III is out of zone the feature makes retransmission of the STM after the PS returns to the zone Soft Phone Wireless Handset This feature allows a Soft P...

Page 196: ......

Page 197: ...mation is provided to the SMDR terminal upon completion of each outgoing or incoming C O call Type of Record Trunk Number 000 255 Trunk Route Number 00 63 Calling Called Party Information Calling Call...

Page 198: ...RS 232C Synchronization Asynchronous Asynchronous Protocol Non protocol Free Wheel Non protocol Free Wheel Transmission Speed 1200 2400 4800 9600 bps for PN AP00 B with MRC C program Note 1 300 1200 2...

Page 199: ...ith the SMDR terminal Therefore in the communication settings at SMDR terminal side set the IP address to connected to the address specified by office data CM0B Y 00 00 or CM0B Y 02 03 and application...

Page 200: ...e programmed to record all outgoing calls or toll calls only depending on the customers requirements When customer provided computer equipment is connected using the RS 232C interface SMDR information...

Page 201: ...f the calling subscriber s number for Automatic Number Identification ANI and CPN ISDN can be recorded in the SMDR by system programming Data Transmission Sequence for Ethernet Interface Establishing...

Page 202: ...following operations When terminating the call to the VMS the system sends call connection status information to the VMS through the MCI The VMS sends the Message Waiting Lamp on data to the MCI The s...

Page 203: ...he I O port of the MP AP00 If the VMS is not ready for information receiving Busy Status the AP00 can temporarily store up to 16 call records in its internal memory If the maximum of 16 call records i...

Page 204: ...in telephone calling restrictions placed on room station numbers X Check In Check Out 16 Room check in check out status X X Room Data Image 17 Complete status information for a room X X Wake Up 19 Wa...

Page 205: ...PBX system data Parity LRC Exclusive OR of message text Frame Contents US ASCII 7 bit codes Control Contention Priority Sequence Primary office PBX Secondary office PMS Note 1 For the Port 1 and Port...

Page 206: ...ecuted task Print out Request for MP Built in PMS Hardware Required for PMS Description Qty Remarks SPN CP24 C MP UA 1 per system MP SPN AP00B MRC C AP 1 per system Control card for PMS Note SPN AP00B...

Page 207: ...r HTML PDF and RPT formats An additional purchase of Crystal Reports Viewer is required for the RPT format Below is a list of the types of reports the user can run Attendant Reports Attendant Call Sum...

Page 208: ...or each operator Queue types allowing flexibility to answer certain call types Configurable screen pop information MAPI compliant e mail integration Set cancel call forwarding and DND for other phones...

Page 209: ...e parked Hold place a caller on hold on one of the loop keys or un hold them as well The Dterm will become idle Transfer initiates a supervised transfer once a number has been entered or a directory e...

Page 210: ...ton the operator can enable or disable monitoring as well as change the name forward the person s Dterm set DND or initiate a screened blind or announced voice call This is useful for an operator who...

Page 211: ...layed back immediately every time the phone is answered via the BAS Greetings playback can be determined based on internal or external calls on groups of caller IDs or even morning or afternoon A diff...

Page 212: ...frequently called or information about people or companies that frequently call the main listed number When answering a call from one of these external numbers fields from this entry are displayed to...

Page 213: ...onger defined strictly as phone calls and documents It has become pervasive in the business day taking many forms phone calls to the desk phone calls to cell phones emails voice mail faxes and instant...

Page 214: ...whether dialed using the Communications Portal or by hand You can sort all call logs by Name Number or Time and easily return the call by clicking on the number My Controls The always available tool...

Page 215: ...ased and requires network access for full operation it is an ideal application to help keep remote staff members in touch with the rest of the office Remote users can have all the same capabilities as...

Page 216: ...all employees to view the status of other employees via their web browser INASET integration allows INASET users to see employee statuses in their view of the corporate directory OpenWorX Message Read...

Page 217: ...ssage arrives Messages can be stored for later reading as well as deleted Messages cannot be received while the user is on the phone STM Functionality in an SMTP Environment The STM server can be inst...

Page 218: ...99 entries Check list of calls made by the user This is called the Outbound Call Log Up to 99 entries will be stored Supports use of and in the user extension with the limitation that the user must be...

Page 219: ...have similar end goals With camp on the user receives notification of a second call that is camped to their extension They have the choice of answering this call and putting the original caller on ho...

Page 220: ...les No more forgetting to un forward your phone after returning from vacation or a business trip Insure privacy for users such as in a hospital or dormitory OpenWorX Personal Call Assistant PCA In NEC...

Page 221: ...0 IPS users who have a PC with a web browser No application installation needs to take place on the PC Access is directly via the web Desktop Directory The user can look up individuals within the comp...

Page 222: ...is the different application control buttons at the bottom of the INASET screen Without OpenWorX these buttons are static and controlled by the INASET s local memory With the addition of the OpenWorX...

Page 223: ...enWorX software is also required per IPS to be added on the server Business Receptionist CCIS Network Information The Business Receptionist can run in a CCIS network environment with the following lim...

Page 224: ......

Page 225: ...0 IPS has basic ACD that comes standard with any basic system package Service Conditions 1 A maximum of 16 ACD groups can be assigned per system Each ACD group is assigned a pilot number Calls directe...

Page 226: ...station to begin receiving calls for the ACD group Basic ACD Features Busy In Busy Out ACD This feature allows an agent in an ACD group to log their station onto or off of the group This allows the sy...

Page 227: ...using a beep tone or other notification methods or require the consent of all parties to the telephone conversation prior to monitoring or recording a telephone conversation Some of these laws incorp...

Page 228: ...oming and outgoing call volume The CallCenterWorX MIS Status Screens Real time Screens provide color coded up to the second views of agent queue and system activity Statistics on the call volume and a...

Page 229: ...w Multiple screens can be open simultaneously A screen is made the active screen by selecting the appropriate Workbook tab 10 Has an optional status bar which reflects the state of the active screen 1...

Page 230: ...ents Each combines both the ACD and MIS software on a CD ROM and comes with a required security key for the main CallCenterWorX PC The security key attached to the main CallCenterWorX PC provides the...

Page 231: ...to real time and historical data concerning incoming and outgoing call volume in the call center The CallCenterWorX MIS Status Screens Real time Screens provide color coded up to the second views of a...

Page 232: ...er Split 100 Tally Code Names per System 3000 Busy Hour Call Attempts BHCA Note 5 Note 1 The total number of splits per system 150 is shared among the total number of tenants up to 9 Note 2 Agent posi...

Page 233: ...igator Configuration Guide Navigator Reports Manual Navigator Real Time Screen Manual CallCenterWorX ACD User Guide ACD Terminals With the Dterm Series i E ACD terminals enjoy the convenience of havin...

Page 234: ...llers or groups of callers agents handle the inquiries they are most equipped to deal with When all the agents in a specific queue are busy Q Control automatically overflows calls to the next most sui...

Page 235: ...fic messages that a hold a caller s attention and reduce the chance that they will abandon the call With Calling Line ID enabled Q Announce can recognize and play customized messages to a particular c...

Page 236: ...ntact center service levels and act immediately when issues arise unexpectedly Experience has shown that agent commitment increases when staff can view each other s performance Your agents become incr...

Page 237: ...g calls from the night before are immediately presented to their workstation for handling No voice mailbox needs to be cleared and no calls have to be requested Multi Media Q Email Q Chat Q Fax Use Q...

Page 238: ...sks in this environment minimizing operational complexity and training and maximizing labor efficiency Reports allows the contact center manager to view campaign information and details of specific ca...

Page 239: ...nt Immediate Callback Scheduled Callback Web Internet Callback Estimated Time to Answer Queue Depth ANI Are Code Routing Account Code Routing Screen Pop Soft Phone QueWorX 4 0 Features Modular Licensi...

Page 240: ...ted Time to Answer ETA QueWorX can provide a caller with information on the wait time expected before an agent answers the call An announcement will only be provided if the actual ETA falls within the...

Page 241: ...based on pilot number to accommodate multilingual applications For example a pilot may be defined to send calls to a group of agents who support Spanish speaking customers Global Repeat Verification...

Page 242: ...n be saved for later use Professional Services for QueWorX While QueWorX provides an advanced set of features some customers will require applications specific to their contact center that are outside...

Page 243: ...through a wide variety of network devices TA FRAD and CSU DSC and network types ISDN IP Frame Relay T1 Fractional T1 ATM Dterm IP Gateway is a Multiline module available in 8 or 12 port units On one s...

Page 244: ...rts off of the corporate NEAX or Elite system to users over the LAN or WAN such as telecommuters or small branch office workers Dterm IP Adapter IPA U10 Unit The Dterm IP Adapter connects to a Dterm S...

Page 245: ...op with a 10Base T 100Base TX Ethernet connection to corporate Local Area Networks LAN The IP station can communicate with other IP stations or CCIS network IP based on a peer to peer connection basis...

Page 246: ...Voice compression of G 729a 8 kbps and G 723 1 5 3 kbps 6 3 kbps is available for its connections Peer to Peer Connections over CCIS Networking via IP The IP stations can communicate with other 2000 I...

Page 247: ...at remote sites over an intranet internet PSTN ISDN via routers IP stations can be installed behind routers that are configured to use NAT Network Address Translation at the remote location This allow...

Page 248: ...that the hardware PIM s are not required to accommodate IP Enabled Dterm terminals The Virtual PIM is software defined PIM used for data assignment for IP Enabled Dterm terminals and Virtual IP trunk...

Page 249: ...ee four party conference including IP terminals 8 Voice compression is available for following connections Connections between IP terminals Connections via IP PAD for CCIS networking via IP from to le...

Page 250: ...ade of voice quality 18 IP Stations operate on 10 Mbps or 100 Mbps LAN based on IEEE 802 100Mbps LAN is recommended 19 IP Stations support Dynamic Host Configuration Protocol DHCP External DHCP server...

Page 251: ...istration 1 The IP Station can be registered in the UNIVERGE NEAX 2000 IPS in Login method with password protected or Automatic Login method MAC address authentication The registration method can be a...

Page 252: ...tary algorithm Password Proprietary algorithm or MD5 algorithm MD5 is an algorithm defined in RFC 1321 from the IETF Encryption algorithm can be assigned on a system wide basis no encryption is also a...

Page 253: ...de by entering the Administrator Mode of the IP terminal After the operation mode of the terminal is changed Local to Remote or vice versa login operation is required again 4 The differences between L...

Page 254: ...Location 0 and then logs in from IP terminals in Location 1 STA 200 works in Remote Connection Mode because IP terminals in Location 1 are assigned to Remote Connection Mode under the conditions of L...

Page 255: ...inal with the smallest LEN number and executes this service if required This service is executed only for the idle terminals This service is not executed for the terminals in Logout or busy status The...

Page 256: ...nals SP30 SP30 ACD Softphones Power For Powering the IP stations use one of the following AC power supply ACA U SN1604 Power Hub Cisco Catalyst switch power feed CCIS Networking via IP This feature pr...

Page 257: ...P trunks CCIS Handler CCH on the MP card over the Local Area Networks and Wide Area Networks LAN and WAN For connections between IP Enabled Dterm terminals voice signals are also transmitted over the...

Page 258: ...odated per PIM with a maximum of eight IP trunk cards per system Voice compression of G 729a 8 kbps and G 723 1 5 3 kbps 6 3 kbps can be provided by the IP trunks with VCT cards Communications cost ca...

Page 259: ...3 1 30 ms fixed FAX communications protocol T 30 FAX mode detection timer 0 to 5 min 1 min increment PAD control Controlled in a node basis Tandem connection IPT to IPT IPT to ACIS available but voice...

Page 260: ...ations over a corporate Intranet using ITU T H 323 protocol For DtermIP to DtermIP connection via the IP network with H 323 protocol the IPT card and IP PAD card are required to transmit and receive t...

Page 261: ...ata network used for H 323 must be a corporate Intranet 2 Gatekeeper is required for H 323 network 3 IP trunk cards must be connected with a corporate Intranet via a router 4 CCIS feature key FD is re...

Page 262: ...ntrolled in a node basis Echo canceller Controlled in a node basis Tandem connection IPT to IPT IPT to ACIS available but voice quality may deteriorate IPT to CCIS available IPT to ISDN available IPT...

Page 263: ...m equipment as one of ordinary telephones IP Packet Assembler Disassembler IP PAD and Voice Compression Trunk VCT are required for facsimile uses over IP network same as legacy stations The facsimile...

Page 264: ...32IPLA IP PAD E SPN 16VCTAA IP PAD B X Series 3300 software or later X Series 3400 software or later X Series 3200 software or later SPN 32IPLA IP PAD E SPN 16VCTAA IP PAD A X Series 3200 software or...

Page 265: ...AX station Station to Station connection IPS FAX station Peer to Peer CCIS IPS FAX station IPS FAX station Peer to Peer CCIS IPS DM FAX station IPS FAX station Peer to Peer Local IPS DMR FAX station S...

Page 266: ...FAX Payload 320 byte G 711 pass through Payload 40 ms with IP Header compression in Router 65 kbps FAX Payload 320 byte G 726 pass through Payload 40 ms No IP Header compression in Router 40 kbps FAX...

Page 267: ...igital trunks for connection to the Public Switched Telephone Network PSTN The UNIVERGE NEAX IPS DMR supports up to 128 peer to peer IP stations and 56 TDM ports in a single modular chassis Up to two...

Page 268: ...bps 6912 Kbps Note This information is an estimation based on an established call Slightly Higher Control values will occur at time of call origination and termination Base values Originating from a s...

Page 269: ...d password User Mobility User Continuance is only available to the 2000 IPS in a Remote PIM network using a DtermIP terminal Service Conditions 1 It is a requirement that the same software version be...

Page 270: ...ual station port for each visitor station is required Each visitor port assigned reduces the total number of virtual FP ports available to that site Main or Remote Site which reduces the total number...

Page 271: ...nk IC OG call CO Tie line X X X Caller ID Class X Caller ID Display MFC T1 ANI X Caller ID Display ISDN X X X Caller ID Station X Enhanced 911 X CCIS Digital Analog X X X SMDR X MAT RS232C X X X MAT L...

Page 272: ...ers The number of users is the number of simultaneous users digital phones that will be required Voice Compression NEC s IP solutions deploy voice compression in order to extend multiple users across...

Page 273: ...yer 2 overhead and will vary depending on the type of transport Frame Relay ATM Ethernet etc Depending on what type of algorithm is in place and how many devices are deployed dictates the amount of ba...

Page 274: ...rt shows the total amount of bandwidth in layer 3 per voice call during the transmit stream from an IP trunk or IP station The value shown is based on the fill time from the table above and the bandwi...

Page 275: ...d to a NEAX IP telephony device should be prioritized in this manner Additionally in the network the port that has been prioritized in the above manner must also be set as a trusted value in the netwo...

Page 276: ...Assign by Dterm IP set up User Menu 2000 IPS 50000 64 x Virtual FP No Dterm IP Port No Base Port 1024 65534 Assign by CM0B Y 10 00 59 Virtual FP No Default 50000 64 x Virtual FP No Port for PROTIMS UD...

Page 277: ...0B Y 20 00 Port for Client PBX UDP Client PBX 58000 59023 Base Port 1024 65534 Assign by CM0B Y 20 01 Select by Round Robin method Use from lowest in blank port For H 323 IP Trunk Port Type Destinatio...

Page 278: ...cation is not available between Dterm IP terminals This feature is for legacy terminals only Note Legacy stations trunks means the ones connected to the Time Division Switch TDSW Examples of legacy st...

Page 279: ...ncreased user productivity Based on the industry standard CCITT Signaling System 7 which is the frame work for ISDN CCIS offers 64k Clear channel voice data transmissions The CCIS Intelligent Network...

Page 280: ...tted and received directly between DtermIPs via Intranet CCIS via IP For Dterm IP to Legacy terminal connection via CCIS the IP PAD card is required to transmit and receive the voice data This card is...

Page 281: ...ion system fault data messages message waiting indication control information voice processing integration information and data related to other network feature control CCIS and ISDN Since the first C...

Page 282: ...on network reliability is at a maximum because if the first T1 span fails the 23 B channels and the redundant D channel of the second T1 span would keep the network operational The D channel can be pr...

Page 283: ...56 PCM channels in total Up to two IP PADs can be controlled by the MP without FP cards and additional IP PADs can be controlled by the FP cards two IP PADs per FP card Note Legacy stations trunks mea...

Page 284: ...mon Channel Inter Office Signaling CCIS Page 14 6 UNIVERGE NEAX 2000 IPS Request For Proposal RFP Reference Guide Issue 6 CCIS Networking via IP between IP Terminals CCIS Networking via IP between Leg...

Page 285: ...IP trunks with VCT cards Service Conditions on Non Peer to Peer Connections IP trunk connections over CCIS Networking via IP are available when the distant systems are NEAX 2000 IVS2 NEAX 2400 IMX IPX...

Page 286: ...and an AP00 4 When a UNIVERGE NEAX 2400 IPX is used as a center office either the Sub Line or the My Line number can be selected by system programming to be sent to the SMDR terminal When the UNIVERGE...

Page 287: ...our can be sent to center office tandem office In case of using AP00 a Internal SMDR cannot be used b Maximum of 3 600 calls per hour can be sent to center office tandem office c The billing informati...

Page 288: ...entralized E911 CCIS This feature allows the system to transmit a calling party number to the 911 Emergency system over CCIS tandem connection Service Conditions 1 The Calling Party Information Transf...

Page 289: ...ts in customers needing to purchase more voice data tie lines then what would really be needed if an intelligent network were employed The intelligent CCIS network provides a Look Ahead Routing featur...

Page 290: ...rge increase in network reliability and user productivity can be realized while reducing network operations costs The flexibility surrounding CCIS allows multiple alternate routing schemes which can b...

Page 291: ...g messages from multiple sites to be separated Additionally each node will buffer and output system messages and diagnostic data to a local printer at the node generating the information This feature...

Page 292: ...accounting billing equipment for each node in the network One call accounting billing system can be centrally located connected to any one system in the network and the intelligent CCIS network will...

Page 293: ...nsmitted over the D channel to the required node as required by the integration logic of the voice processing system Increased network reliability and substantial operating cost savings can be realize...

Page 294: ...customers who are upgrading a network or who are networking multiple facilities for the first time and wish to maintain their existing numbering plans at each facility It is also very useful in very l...

Page 295: ...le Call Forwarding Busy Line CCIS Multiple Call Forwarding Don t Answer CCIS Multiple Console Operation CCIS Night Connection Fixed CCIS Night Connection Flexible CCIS Outgoing Trunk Queuing CCIS Pagi...

Page 296: ...runks for DTI 192 248 CCIS Routes 8 8 8 8 Trunks per DTI Card 24 31 CCT Card 8 8 Trunks for CCT 200 248 Trunks per CCT Card 25 32 M10 Card 4 4 4 4 System Capacity for CCIS with Analog Interface Descri...

Page 297: ...l fiber interface for T1 E1 Digital Trunk Interface 1 5 M 2 Mbps Line length 6 2 miles 10 km or less Line coding CMI Required Equipment for Analog CCIS EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN SC00...

Page 298: ...H 323 H 323 IPT 4VCT card and IP PAD card are required Jitter Control Dynamic Jitter Buffer Quality of Service QoS TOS IP Precedence DiffServ LAN Interface 10BASE T 100BASE TX Auto Negotiation is avai...

Page 299: ...nominal Coaxial Cable 3 volts nominal Twisted Pair Cable 244 ns nominal Input Line Rate Pulse Amplitude Base to Peak 1 544 Mbps 2000 bps 130 ppm 1 5 volts 3 volts 2 048 Mbps 50 ppm 1 5 volts 2 7 Coax...

Page 300: ......

Page 301: ...UNIVERGE NEAX 2000 IPS provides a very attractive ISDN PRI package ISDN FEATURE LIST CALL BY CALL SERVICE SELECTION CALLING PARTY RECOGNITION SERVICE DIRECT IN TERMINATION DIT CPN TO NETWORK PRESENT...

Page 302: ...irmware issue is earlier than above up to 3 digit Network ID can be sent to the ISDN Network Called Party Recognition Service Direct In Termination DIT This feature provides an incoming Direct In Term...

Page 303: ...station of Call Forwarding or Call Transfer 8 Calling Name Display on ISDN Terminals is not supported 9 Calling Name Display or Calling Number Display can be selected as the initial display in station...

Page 304: ...es Service Conditions 1 Confirm the DID and DOD selection with the customer s local exchange carrier prior to installation 2 The DID DOD is supported without service provisioning since no facility ind...

Page 305: ...r a call in progress with a Single Line Telephone Mul tiline Terminal to another station While a Single Line Telephone Multiline Terminal converses with CCIS trunk and ISDN trunk the Single Line Telep...

Page 306: ...ment Multiline Terminal to ISDN Terminal Series 3200 R6 2 enhancement MEGACOM Access WATS AT T s MEGACOM WATS network as well as WATS from other carriers can be used Service Conditions 1 The available...

Page 307: ...nes is 16 channels per system This includes the common signaling channels and voice channels 3 The ISDN line used for the virtual tie line can also be used as a regular ISDN line 4 This feature suppor...

Page 308: ...Busy Day Night Mode Change ATTCON Multiple Call Forwarding No Answer Day Night Mode Change Station Split Call Forwarding Busy Line Night Connection Fixed Call Forwarding Override Night Connection Flex...

Page 309: ...y D Channel T1 Channel 24 24th channel Note Individual B Channels cannot be looped back local or remote Supported Network Services Trunk provisioned only AT T Software Defined Network Global Software...

Page 310: ...and transmission line twisted pair cable can be used For connection of 30DTI and transmission line either coaxial cable or twisted pair cable can be used DCH The D Channel Handler DCH provides the D C...

Page 311: ...the ISDN Basic Rate Interface service 192 kbps PCM 2B D The BRT has the following functions Unipolar Bipolar Conversion AMI B8ZS Format S T Interface Signaling Insertion Extraction Frame Synchronizat...

Page 312: ...Billing X X International WATS X X X X X X International 800 Service X X X X X X Foreign Exchange FX X X X X Tie Line X X X X DEDICATED ACCESS PROVISIONING AT T 4ESS AT T NET NTI DMS 250 MCI NET SPRIN...

Page 313: ...umber X X X X X Redirecting Name X X X Redirection Number X X X Redirection Name X X X Called Party Sub Address X X X Connected Party Number X X X X X Connected Party Name X X X User To User Message A...

Page 314: ...1 1526 kbps X X X X N x 64 kbps X X VIRTUAL PRIVATE NETWORK AT T 4ESS AT T NET NTI DMS 250 MCI NET SPRINT NET UNIVERGE NEAX 2000 IPS 64 kbps Clear Channel X X X X X 64 kbps Restricted X X X X X 56 kbp...

Page 315: ...Network Voice Services and Features UNIVERGE NEAX 2000 IPS Compatibility SERVICES AND FEATURES LEC CARRIERS CALL BY CALL SERVICE SELECTION AT T 5ESS NTI DMS100 SIEMENS EWSD UNIVERGE NEAX 2000 IPS Bas...

Page 316: ...n Number X Redirection Name X Connected Party Number X X Connected Party Name X User To User Message Associated UUI X X Network Ring Again X Network Message Waiting Message Waiting Indicator X Message...

Page 317: ...X HO 384 kbps X H11 1526 kbps X N x 64 kbps X VIRTUAL PRIVATE NETWORK AT T 5ESS NTI DMS100 SIEMENS EWSD UNIVERGE NEAX 2000 IPS 64 kbps Clear Channel X X 64 kbps Restricted X X 56 kbps Restricted X X H...

Page 318: ...Basic Rate Interface Features such as Group Four Fax video conferencing and data calls are the main objective of BRI on the UNIVERGE NEAX 2000 IPS Applications The UNIVERGE NEAX 2000 IPS supports Nati...

Page 319: ...Waverunner series of ISDN modems Group four Fax Fax machines capable of G4 can send faxes at speeds of 56 kbps using ISDN BRI System Requirements BRI stations within the IPS can place calls to other...

Page 320: ...ts receives signal on the common signaling channel of No 7 CCIC PN SC01 DCH D channel Handler Card transmits receives signal on the D channel of ISDN Primary Rate 23B D interface or WCS Roaming interf...

Page 321: ...DCH Card 1 Port per PRT Card 24 1 DCH Port per ICH Card 4 4 Port per ILC Card 8 8 System Capacity for ISDN BRI Description Capacity BRT Card BRTA 4BRTA F 12 24 Trunks for BRT BRTA 4BRTA F 24 192 ICH C...

Page 322: ......

Page 323: ...Interface The WCS is positioned as a behind system of the existing PBX linked by CCIS Wired for Wireless This feature allows the UNIVERGE NEAX 2000 IPS to have the Wireless PBX feature The IPS provide...

Page 324: ...ion of the number and maximum digits depends on the UNIVERGE NEAX 2000 IPS CCIS Interface This feature allows the WCS to be integrated with NEC PBXs with CCIS interface Service Conditions 1 The servic...

Page 325: ...ard PN AP00 B is required per PBX The DBM card cannot be used as billing application processor for SMDR MCI PMS or Hotel printer System data stored in the memory of the DBM card can be saved loaded an...

Page 326: ...deletes the oldest VLR information in the system 5 When a call terminates to a Multiline Terminal from a PS the ringing of the Multiline Terminal is as follows regardless of Home PS or Visitor PS When...

Page 327: ...VLR information for maximum 512 Visitor PSs can be recorded to a system When the VLR information exceeds for more than 512 Visitor PSs AP00 deletes the oldest VLR information in the system 6 When a ca...

Page 328: ...f PBXs on the Roaming network The network ID must be the same for all PBXs within the same network When a PS leaves control of a PBX to which it belongs originally and is operating in a zone of anothe...

Page 329: ...e is available only for My Line L1 of a two line Dterm PS III not provided for Sub Line L2 1 STM transmission route is only one way STM server fi Dterm PS III 2 One STM can contain 128 byte data at th...

Page 330: ...ay PS X X Calling Number Display PS X X DTMF Signal Sender X X X Group Call Automatic Conference 6 10 Party X Group Calling 2 Way Calling X Handover X X X Individual PS Calling X X X Last Number Redia...

Page 331: ...is power off or out of zone a call directed to the PS is forwarded to a VMS and a voice mail message can be recorded to the VMS and checked from the PS Also the VMS can page the PS automatically after...

Page 332: ...esired dialed number from the display Multi Line Operation PS Dterm PS III equipped with two line keys L1 key and L2 key and different station numbers can be assigned to each of two lines The number a...

Page 333: ...P Trunk Dterm PS III user can originate or receive a call in any place of a network provided by the plural PBXs which are interfaced by JT Q931 a protocol over IP Trunks Radio Channel Changeover This...

Page 334: ...feature of the Dterm PS III Once the cord is cut and the user is carrying the handset with them it will be dropped banged into cabinets and generally suffer a fate not experienced by business desktop...

Page 335: ...e first is a classic banded headset with the microphone extension The second is an ear bud type with an in line microphone The banded headset is typically used in cases of prolonged active use e g cus...

Page 336: ...itions such as coverage inside elevators and stairwells both are typically not covered In addition accommodating high traffic areas will result in additional Zone Transceivers Typical deployments prov...

Page 337: ...1676 m 8000 ft 2438 m PBX Power Supply at 48 V 4W 4300 ft 1310 m 6900 ft 2103 m 9500 ft 2895 m 13000 ft 3958 m 2W 2000 ft 609 m 3200 ft 975 m 4700 ft 1432 m 7000 ft 2131 m PBX Power Supply at 45 V 4W...

Page 338: ...er sys Analog Interface CCIS Interface Wired for Wireless PN 24DTA C 24DTI 24 channel DTI card 1 8 PN 30DTC C 30DTI 30 channel DTI card 1 8 PN SC01 DCH D channel Handler card 1 8 PN AP00 B DBM Roaming...

Page 339: ...CODEC card 1 32 IPTRK BUS CA Set of 3 BUS Cables between IPT and 4VCT cards Length 0 1 m 0 33 ft 1 32 sets 10BASE T Cable TIA EIA category 3 or larger 100BASE TX Cable TIA EIA category 5 10BASE T 100B...

Page 340: ...and the site PBX Wireless Telephone users are provided with high quality mobile voce communication throughout the workplace The Wireless Telephones gives users the freedom to roam throughout the work...

Page 341: ...Cleaning complete Room has been checked and other important service functions By dialing access codes from the guest rooms the time spent dialing waiting for answer and communicating the message to so...

Page 342: ...l Console can access Room Cutoff individual and group Automatic Wake Up Message Waiting or Do Not Disturb individual and group with the function keys in addition to the attendant features and function...

Page 343: ...is set or reset and Room Status print out is activated Automatic Wake Up Check In Check Out Do Not Disturb Message Waiting Room Cutoff Room Status individual guest station all guest stations Executed...

Page 344: ...er successful or not can be printed out at a locally provided printer The results of execution of Automatic Wake Up set and cancel are also printed 4 The Automatic Wake Up call will ring a station in...

Page 345: ...ctivated from a guest room telephone The digits 0 1 2 3 4 5 6 7 8 and 9 can be used for the input data The input data can be sent out to the PMS and or Hotel Motel Printer The output option can be sel...

Page 346: ...ndant Consoles and Hotel Motel Front Desk Instruments can use the DND OVR key to override this Do Not Disturb setting Stations are assigned to the Do Not Disturb DND Group in Class of Service Calls to...

Page 347: ...s one group available for each feature and the stations in the groups are programmed on a per station basis in system data The Print Out function provides a hard copy on the status of the following fe...

Page 348: ...to automatically call the Attendant Console or a predestinated station Maid Status This feature allows the Hotel Motel H M Front Desk Instrument Property Management System PMS terminal or guest room...

Page 349: ...indication control this feature also provides the Voice Message Waiting service that an originating station user can set the Message Waiting with a prerecorded message by using the Digital Announcemen...

Page 350: ...mation can be entered from the Attendant Console or Front Desk Instrument It is then automatically transmitted to the PMS for data update If the automatic MW lamp off feature is activated MW data is c...

Page 351: ...in the Room Cutoff status Toll Call Restriction All toll calls from guest room stations are restricted during Room Cutoff status Internal and local calls are available Stations in Room Cutoff conditio...

Page 352: ...ont Desk Instrument prior to pressing the STS key Single Digit Dialing This feature provides the station user the ability to dial single digit codes to access certain features while still allowing the...

Page 353: ...Procedure Transmission Speed 1200 2400 4800 9600 bps Note 1200 2400 4800 bps I O port No 0 3 port of AP00 B card No 0 3 port of AP00 B card Note For the port 1 and port 3 of AP00 B card with AP00 prog...

Page 354: ...ies E Series i with Display Terminals with 16 feature keys are recommended Guest Room Phone Analog Single Line H M Analog Single Line Dterm Series E Digital 2 Line Hotel Motel Attendant Console SN716...

Page 355: ...Single Point of Entry modules share AIMWorX databases allowing user information to be entered once for many different applications These modules add interfacing capabilities to remote functions throu...

Page 356: ...ated Disk 5 Client Access Licenses AIMWorX C S Cust Provided DB AIMWorX Program Disk No Database Customer provided AIMWorX Standalone DB The AIMWorX Standalone Database includes the AIMWorX Program di...

Page 357: ...s to the appropriate parts of the installed program Seat licenses Each module you purchase comes with five seats or instances of this module The license server will let you have five copies of the mod...

Page 358: ...Microsoft SQL 2000 SP1 and above and Oracle 7 3 4 The customer is responsible for purchasing the database of their choice and the database licenses they desire This option includes the AIMWorX Program...

Page 359: ...le point of entry It also includes a complete call accounting system offering over 20 reports each of which can be fully customized and saved for later use Reports can be scheduled far in advance to p...

Page 360: ...ts Through the Alarm Manager you can define which clients receive which alarm notices and what happens if the alarm is not acknowledged Asset Manager The Asset Manager module of AIMWorX is a way to tr...

Page 361: ...NEAX 2400 IMX IPX Hospitality switch and the control of AIMWorX into one solution for your Hospitality environment This module lets you manage your administrative call accounting while formatting and...

Page 362: ...creen This interface lets you avoid the time needed and mistakes made by entering the duplicate information into two systems The AIMWorX Voice Mail SPE currently supports the Octel Overture 250 Baypoi...

Page 363: ...om an extension If a station sets its call forwarding destination to the VMS calls to this station are connected to the VMS and the messages can be registered according to the VMS instruction In addit...

Page 364: ...ally be added both before and after to the station number that is sent to the VMS from the system This can be used for a variety of identification codes as required Two types of Inter Digit Pauses can...

Page 365: ...er Interface MCI can provide the following operations 1 When terminating the call to the VMS the system sends call connection status information to the VMS through the MCI 2 The VMS sends the Message...

Page 366: ...cess code From the Direct Station Selection DSS Console From the Hotel Motel Attendant Console From the Hotel Motel Front Desk Instrument From the Attendant Console 8 Only one system should be program...

Page 367: ...integrations The following components provide integration support for Cisco Call Manager Version 2 4 or above and SMDI Serial systems T1 integration is not currently supported with Dual IP PBX Suppor...

Page 368: ...rts System key documentation Microsoft Exchange 2003 Server Voice Mail Run time edition satisfies the requirement for Exchange 2003 Client Access Licenses CALs for all voice mail only users on the sys...

Page 369: ...cense is purchased without Exchange Server 2003 Voicemail Runtime Edition Exchange Server 2003 Standard Edition is required to run AD 120 Exchange Server 2003 Standard Edition requires CALs for all us...

Page 370: ...is not available on Voice Mail Only systems Capacities Minimum of 2 Maximum of 20 RealSpeak simultaneous sessions per system RealSpeak Note 1 to 3 sessions require a total of 2GB RAM 4 sessions requir...

Page 371: ...Type Speed Pentium 4 2 8Ghz Xeon 2 8Ghz Dual CPU s N A Optional 2 8 or 3 6Hz MB RAM Installed 2GB 2GB PCI Slots 3 all 5 Volt 5 one 5 Volt Four 3 3 Volt Chassis Style Mini Tower Tower Rack Mount Not A...

Page 372: ...ges from one familiar inbox ViewMail for Lotus Notes and ViewMail for GroupWise are also offered In addition the ViewCall Plus module enables you to handle your live telephone traffic from your deskto...

Page 373: ...48 Analog or Digital 96 Analog or 64Digital Storage Hours Approx 1650 Approx 3200 or 6400 w RAID Hard Disk Drive Size 40GB SATA 36GB SCSI RAID Array Drive N A 3 x 36GB Tape Backup Optional SCSI Option...

Page 374: ...y will instantly switch to its internal battery bank This keeps the NEAXMail AD 64 in continuous operation and allows the user to work and save valuable data before the platform shuts down Note NEC st...

Page 375: ...phone When a user checks a message that has Caller ID information associated with it the number will appear on their Dterm s LCD display Caller ID can also be retrieved through the soft key menu CID o...

Page 376: ...nd outside callers With message editing callers can edit all or part of a message they ve just recorded listen to the message add to it delete it re record it etc Message return receipts and receipt s...

Page 377: ...e The sender can mark the voice message for delivery at a later date and time up to one year later Private The recipient of a private message cannot redirect the message to anyone else Return receipt...

Page 378: ...allows subscribers to reply to a message from another subscriber immediately after hearing it without using touch tones Message cancellation If the recipient has not listened to a message yet the subs...

Page 379: ...l screening on and off by telephone Daylight saving time schedule NEAXMail AD 64 can be programmed to set the clock forward or backward to automatically adjust for daylight saving time Directory listi...

Page 380: ...scribers can turn call holding on and off by telephone In addition certain subscribers can be restricted from being able to turn call holding on and off Subscriber controlled directory listing Individ...

Page 381: ...t voice messages on Wednesday the NEAXMail AD 64 will call the subscriber s home or cellular telephone to deliver them Set call screening and holding options subscribers can set call screening and hol...

Page 382: ...gic D 42 NE2 voice board s installed in the NEAXMail AD 64 Each board emulates up to four Dterm sets and transmits digital switch information between the PBX and the NEAXMail AD 64 The Dialogic board...

Page 383: ...y equals 60 minutes multiplied by the number of ports on the system The Usage Table Report may be run for an individual guest subscriber and extension number ID or system ID and reports the total numb...

Page 384: ...r important information You can see who sent the message the date and time it was sent the length and a subject if one was included When used with Automatic Number Identification ANI and Caller ID or...

Page 385: ...integrated windows let you control every aspect of your telephone traffic The Telephone Control window shows the flow of calls to and from your extension and allows you to interact with callers withou...

Page 386: ...AX 2000 adding another measure of reliability to your communication system Unified Messaging and Call Management A feature rich business communications solution the NEAXMail IM 16LX simplifies message...

Page 387: ...or the special needs of the hospitality industry and integrates with over 60 Property Management Systems PMS Personalized guest messaging is available for every room and guests can choose from an exte...

Page 388: ...greetings Extension Remapping Supervised and Unsupervised Transfer support Transfer to Attendant User Changeable Voice Prompts Reports Subscriber and System Port Independence allows each port to have...

Page 389: ...gital Remote DM Hardware Installation Guide Retrofit System Guide DRS Installation and Configuration Guide SMDR MCI PMS Interface Specification DTR 1 Dterm Seriesi ITR 2 DtermIP Install Guide SNMP Imp...

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