Page ii
UNIVERGE
NEAX
2000 IPS Request for Proposal (RFP) Reference Guide
Issue 6
Chapter 8 System Administration........................................................................................................................ 1
System Administration ...........................................................................................................................1
Customer Administration Terminal (CAT)..............................................................................................1
Maintenance Administration Terminal (MAT) ........................................................................................2
System Diagnostics ...............................................................................................................................5
Self Diagnostic/System Messages ........................................................................................................5
Remote Maintenance.............................................................................................................................5
MP Program Download..........................................................................................................................6
MA4000 Management System ..............................................................................................................8
Chapter 9 Feature Descriptions ........................................................................................................................... 1
Business/Hotel/Data Feature List ..........................................................................................................1
Business/Hotel/Data Feature Descriptions ............................................................................................5
CCIS Feature List ................................................................................................................................34
CCIS Features Descriptions ................................................................................................................35
ISDN Feature List ................................................................................................................................41
ISDN Feature Descriptions ..................................................................................................................42
Q-SIG Feature List...............................................................................................................................44
Q-SIG Feature Descriptions ................................................................................................................44
Wireless Feature List ...........................................................................................................................45
Wireless Feature Descriptions.............................................................................................................47
Chapter 10 System Input/Output (I/O) Interfaces ................................................................................................. 1
Station Message Detail Recording (SMDR) ..........................................................................................1
Message Center Interface (MCI) ...........................................................................................................6
Property Management System (PMS) ...................................................................................................8
Chapter 11 Open Application Interface ............................................................................................................... 1
System Outline ......................................................................................................................................1
Open
WorX
: Attendant Statistics ............................................................................................................1
Open
WorX
: Business Attendant System (BAS) ....................................................................................1
Open
WorX
: Business Receptionist (BR) ...............................................................................................6
Open
WorX
: Communications Portal......................................................................................................7
Open
WorX
: Dialer..................................................................................................................................9
Open
WorX
: Location Status Information (LSI) ....................................................................................10
Open
WorX
: Message Reader (MR).....................................................................................................10
Open
WorX
: Short Text Messaging ......................................................................................................11
Open
WorX
: Incoming Call Assistant (ICA) ..........................................................................................12
Open
WorX
: Group Call Forward Control (GCFC) ...............................................................................13
Open
WorX
: Personal Call Assistant (PCA) .........................................................................................14
Open
WorX
: Name Display...................................................................................................................16
Open
WorX
: Multiple CCIS Node Configuration ...................................................................................17
OAI Application Software Development...............................................................................................17
System Specifications..........................................................................................................................17
Chapter 12 Automatic Call Distribution (ACD) with MIS...................................................................................... 1
Automatic Call Distribution (ACD)..........................................................................................................1
Basic ACD .............................................................................................................................................1
Basic ACD Features ..............................................................................................................................2
CallCenter
WorX
ACD 3.0 for Business .................................................................................................3
CallCenter
WorX
MIS .............................................................................................................................6
Q-Master 3.1........................................................................................................................................10
Que
WorX4.0
........................................................................................................................................15
Professional Services for Que
WorX
....................................................................................................18