Chapter 7 Attendant Answering Position
UNIVERGE
NEAX
2000 IPS
Request for Proposal (RFP) Reference Guide
Page 7- 9
Issue 6
BAS: Benefits
Centralized company database that can link and replicate with other databases, including
AIM
WorX
.
Sound playback and recordings on the operator telephone.
Provides operators with the ability to do more than answer the phone, since the client resides on a
PC.
Meet-me paging to enhance operator productivity.
Unlimited
, global parked calls.
Different greetings/displays available for DID calls to the operator, which is especially useful in a
multi-tenant environment.
Single key call processing.
Directory dialing for accuracy.
Look ahead status from the directory that saves time, key strokes and enhances decision-making.
Sort and searchable directory by key fields.
Configurable screens for
each
operator.
Time stamped recordings with caller ID and optional note field that can be saved permanently or
used for sampling quality.
Queue types allowing flexibility to answer certain call types first if so desired.
Configurable information about the caller is displayed upon answering the call allowing personalized
service.
MAPI compliant e-mail integration.
Ability to set/cancel call forwarding and DND for other phones within the business.
Delay announcements capabilities to ensure callers are informed and provided other options during
busy call times.
Configurable night station or announcement when operators are not logged in.
Flexible DID number assigned to each operator that follows them regardless of what PC/phone they
use to log in.
Optional statistics package to track queue and operator statistics (next release).
Optional integration with Open
WorX
Location Status Information to see an employee's availability,
return time, and alternate phone number.
Optional integration with Open
WorX
Dialer providing Dterm users’ access to the same employee
and external database .It is searchable by site, department or name.
Optional integration with Open
WorX
Short Text Messaging to notify wireless users of messages.
