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2000 IPS Request for Proposal (RFP) Reference Guide Page 11-1
Issue 6
Chapter 11 Open Application Interface
System Outline
The
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2000 IPS is equipped with an Open Application Interface (OAI) to
provide user applications through an external processor, which transmits and receives the
control signals via Ethernet interface on the MP. The interface is supports TCP/IP protocol.
Open
WorX
: Attendant Statistics
OpenWorX Statistics operates in conjunction with the Business Attendant System in order to
provide near real time statistics about the operators and the queues. A variety of information is
gathered and stored in a database that allows for a multitude of differing reports. With the
power of Crystal Reports
®
the user can then view the data with a web interface allowing for
HTML, PDF, and RPT formats. An additional purchase of Crystal Reports Viewer
®
is required
for the RPT format. Below is a list of the types of reports the user can run.
Attendant Reports
Attendant Call Summary
Attendant Answered Calls
Attendant Outbound Calls
Attendant Interval Summary
Attendant Inbound Interval
Attendant Outbound Interval
Total Attendant Summary
Attendant Login/Logout Detail
Queue Reports
Queue Summary
Queue Abandon Calls
Queue Answered Calls
Queue Interval
Total Queue Summary
Open
WorX
: Business Attendant System (BAS)
NEC’s Business Attendant System (BAS) is a powerful client/server PC-based tool for full-time
and part-time
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2000 IPS system answering position. The BAS consists of an
interactive client side application running on Windows 2000 or Windows XP operating system
that connects to the BAS server via the corporate LAN. The BAS server software is used for
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2000 IPS connectivity and runs on a Microsoft Windows 2000 Server or
Windows 2003 Server.
