Chapter 11 Open Application Interface
Page 11-6
NEAX 2000 IPS
Request for Proposal (RFP) Reference Guide
Issue 6
Open
WorX
: Business Receptionist (BR)
The Open
WorX
®
Business Receptionist is a PC-based call-processing application designed
primarily for departmental executive assistants. The Open
WorX
®
Business Receptionist
enables multiple users to answer calls, search the directory for a desired party, check the
Dterm status, and perform call processing functions including making, answering, transferring,
and parking calls. The Open
WorX
®
Business Receptionist is a line-based system unlike the
Business Attendant System (BAS) which is queue-based. Therefore, the Open
WorX
®
Business Receptionist is also an effective tool for other Dterm users such as help desks,
security desks, etc. The OpenWorX Business Receptionist, like all Open
WorX
®
applications,
uses the common Open
WorX
®
database and is integrated with a multitude of Open
WorX
®
applications
.
BR: Speed Dials Pad
The BR speed dial pad is modeled off the BAS speed dial. See the previous section on BAS for details
of operation.
Note:
In order for the BR operator to monitor the speed dials, they must be given TAPI rights to the lines they
wish to monitor
BR: Directory
Both an internal directory and an external directory exist in the Business Receptionist system. The
internal directory lists employees within the company, while the external directory stores numbers
outside the company. External numbers are usually numbers that are frequently called, or information
about people or companies that frequently call the main listed number. When answering a call from
one of these external numbers, fields from this entry are displayed to the operator, providing more
information than just the 10-digit caller ID.
DID for Company Lookup
The directory is also capable of being partitioned by company. The drop down box at the top of the window
displays entries from a particular company, or all companies in the system. This is particularly useful in
shared tenant installations, where a single attendant group serves multiple organizations. Additionally, a DID
number can be associated with each company selection in the database. With this function enabled, when a
call comes in on a specific DID for that company, the operator directory will automatically default to that
company and only show those employees that are in the company.
BR: Overhead Paging
Most overhead paging is done by the creation of a direct trunk access key or a trunk access code. The
Business Receptionist software does not have the ability to utilize these methods. Because of this, if
the user wishes to overhead page from Business Receptionist they must manually initiate it from their
Dterm. However the user may create a special speed dial key instead.
In the PBX, the user must create a trunk access dial string. Using LCR, a dial string can directly access
the trunk and provide voice path to the paging system. For example, the user creates the number 19 in
their LCR to access trunk 1 in route 1. This trunk is terminated to the overhead paging. Now when the
attendant hits their speed dial, to dial 19, they will be able to overhead page
