CHAPTER 3 TERMINALS
Issue 5
UNIVERGE NEAX 2000 IPS General Description
Page 75
Task Mode
The softphone can be minimized
and shown as a task within a
Microsoft Operating System.
While operating in this mode, the
softphone will output an audio
notification to the user upon
receiving an incoming call. It will
be up to the user to utilize the hot
key in order to activate the Dterm
SP30 application and answer the
call.
Note:
The Dterm SP30 as ACD client can support two operation modes, ACD and
Business. The Business mode is the default mode and the ACD mode is not used in EMEA.
Key Features
The Dterm SP30 offers a full complement of station and converged features for an
important segment of mobility and PC-based applications. Even though a majority of the
hardware telephone features function on the SP30, the main focus for the SP30 is its
ability to deliver PC capabilities to the telephone.
Displays call records in Quick Reference List via the Call Log Window: All calls are
recorded in a Call Log. Telephone number, date of the call and identification as to
whether or not the call was received and answered are all logged. You can find at a
glance when and with whom you talked. The Dterm SP30 also offers a call memo
function whereby you can record the key points of the call so that you can visually
identify the individual records.
Links with PC applications: Now you can collaborate on a white board application
(Word
®
or Excel
®
document or any other application) that is operating on your PC
and the PC at a distant site. Simply place a call to the far-end SP30 user and activate
the application you will be collaborating on. You are now able to have a more
productive conversation.
Internet Link: The SP30 can be assigned with a common database link for fast access
to a particular site. This link could be an Internet link that needs to be accessed when
receiving or placing a call (i.e., you receive a call from a customer and need to look up
information that is contained in a database). Previously, you needed to locate and
launch the application before loading the file. Now with the SP30, simply select the
Internet link and the database file is opened, bringing it all together in one user
interface.
Real Time Communication: In addition to providing a voice and data collaboration
link, you can also chat with a remote SP30. This is ideal for the real quick
conversation you need with a distant SP30 user. Maybe you’re on a call and need to
get a quick response from a co-worker. There’s no need to put the customer on hold
and call the co-worker for an answer. Instead, send a chat message and get your
answer in real time. The SP30 will store all your chat messages in a log so that you
can use them for future reference. Additional features of the SP30: forwarding control
selection for different call modes, videoconferencing capabilities, automatic
downloading of telephony features to the display and diagnostic capacities for audio
problem notification.
Presence/Status: The presence/status functionality allows the user to confirm a
buddy’s presence/status with a visual indication (ICON) and text message on the SP30
