General Product Description
Sopho 2000IPS
Release 12.2, August 2006
NEC Philips Unified Solutions
UPD
18 of 259
© NEC Philips Unified Solutions, 2006. All right reserved.
Reproduction in whole or in part is prohibited without the written consent of the copyright owner.
1.3.4 SOPHO Business ConneCT
SOPHO Business ConneCT is a server based application that uses the OAI application
interface of the 2000 IPS to provide the desktop users several options, grouped as options
for the employee, operators and, ACD agents.
Below diagram shows the simple configuration of Business ConneCT in the customer
environment:
Interfaces to PBX and users are all IP based except for the Voice Mail and Auto-
attendant/IVR module which require a Dialogic board. This keeps the hardware costs as
low as possible. Running on a standard server PC with Windows operating system.
The Employee features provide easy and complete directory access, call handling,
presence management, group display and call state information, all included in a single
window.
The operator features provides directory information, busy lamp field and easy call
queuing & transferring, and is customisable to the users preference. Also for employees
that temporarily have to fill in the operator position, the intuitive interface provides a very
effective solution.
The Agent feautures provide basic call routing for the typical small helpdesk environment
to enhanced functionality like skill based routing, email routing, Auto-attendant/IVR,
caller identification and complete supervisor functions.
