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Troubleshooting
(Using Ping command to conduct a LAN connection test)
If the data cannot be distributed via LAN, use the Ping command on the computer to conduct a LAN connection test.
In the case of a Static IP Address
1
Look up the IP Address in “NETWORK” on the OSD.
2
Startup the command prompt in Windows on the computer.
3
Enter C: \>ping <IP Address>.
4
If a reply is returned, the connection is made.
When using a DHCP server
1
Look up the IP Address in “NETWORK” on the OSD.
2
Open Internet Explorer on the computer and enter “http: //<IP Address>” in the address bar.
3
Confirm the Media Player name when the WEB setting screen is displayed.
4
Startup the command prompt in Windows.
5
Enter C: \>nbtstat-R.
6
Enter C: \>ping <Media Player name> .
7
Confirm that an IP Address is displayed.
8
Confirm that it matches the IP Address in
1
.
9
If a reply is returned, the connection is made.
NOTE:
If it cannot be connected, reconfirm the LAN cable connection, Media
Player and computer settings, and power supply of the display.
If it can be connected with this test but cannot distribute, confirm that the
firewall or security software is not set to block the FTP transmission.
DATE/TIME
NETWORK
PREVIEW
TIMER
Static IP
IP:
192 .168 .0
.2
Netmask: 255 .255 .255 .0
Gateway: 192 168 0
1
DHCP
IP:
192 .168 .0
.3
Netmask:
255 .255 .255 .0
Gateway:
192 .168 .0
.1
DATE/TIME
NETWORK
PREVIEW
TIMER
Command prompt screen
C:\>ping 192.168.0.2
Pinging 192.168.0.2 with 32 bytes of data:
Reply from 192.168.0.2: bytes=32 time<1ms TTL=64
Reply from 192.168.0.2: bytes=32 time<1ms TTL=64
Reply from 192.168.0.2: bytes=32 time<1ms TTL=64
Reply from 192.168.0.2: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.0.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Command prompt screen
C:\>nbtstat -R
Successful purge and preload of the NBT Remote
Cache Name Table.
C:\>ping ds348000e9
Pinging ds3440314b [192.168.0.3] with 32 bytes of data:
Reply from 192.168.0.3: bytes=32 time<1ms TTL=64
Reply from 192.168.0.3: bytes=32 time<1ms TTL=64
Reply from 192.168.0.3: bytes=32 time<1ms TTL=64
Reply from 192.168.0.3: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.0.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
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