4-2 Maintenance and Troubleshooting
NEC’s FastFacts Service
NEC’s FastFacts service is a self-help, automated electronic information service for
obtaining up-to-date product application notes, installation procedures, troubleshooting
tips, data sheets, technical information bulletins, illustrated parts lists, part numbers, and
other information about your system.
Using a fax machine, you can obtain information from FastFacts 24 hours a day, 7 days a
week. You simply call the FastFacts number on your touch-tone telephone, order the
information you want by following the voice prompts, and FastFacts will automatically fax
the information to you.
If you are new to FastFacts, you should first order one of the following catalogs. Each
catalog lists the available documents and their document numbers. Current catalogs include:
Catalog 1, NEC Graphics Products
Catalog 2, NEC CD-ROM, Printers, and Disk Drive Products
Catalog 3, NEC Computer Products
Catalog 4, NEC Products for the Macintosh
Catalog 5, NEC Factory Refurbished Product List
Catalog 6, NEC Select Direct Pricing
Catalog 7, NEC Technical Support Notes, Technical Information Bulletins,
Illustrated Parts Lists
Catalog 9, NEC Product and Configuration Manual Index.
Order information from FastFacts as follows. If you would like instructions for using
FastFacts, request document number 63233469 when prompted.
1.
Be sure that your fax machine or fax/modem is on. Have the document number
ready for the document you want.
2.
At your touch-tone telephone, enter 800-366-0476 (U.S. and Canada only).
For international use, enter the international long distance access number, the U.S.
country code, and the U.S. telephone number (708-238-7800).
3.
Listen to the instructions provided by the voice prompts.
Press
1
if you do not want an introduction to FastFacts. Follow the automated
instructions for ordering your document or catalog.
Press
2
if you want an introduction to FastFacts. Follow the automated instructions for
ordering your catalog or document.