Section 4
Maintenance and Troubleshooting
This section provides information on maintaining and troubleshooting the PowerMate Ve
Series computers. Also included in this section are NEC service telephone numbers,
(Table 4-1), online information access, and procedures for replacing the CMOS battery.
Table 4-1 NEC Service and Information Telephone Numbers
Service
Call
To order NEC spare parts, cross-shipments,
status on orders, part numbers, contracts,
extended warranties and customer service
issues (dealers only)
In the U.S., call 1(800)
632-4525
To order NEC spare parts (for customers)
In the U.S., call 1(800) 233-6321
In Canada, call 1(800) 727-2787
To obtain option information, literature, dealer
locations, and sales leads
Call 1(800) NEC-INFO
To open a service call or speak to a technician
To send technical questions over email
To fax technical questions to customer support
In the U.S., call 1(800) 632-4565
[email protected]
In the U.S., fax 1(508) 635-4666
To log onto the NEC Electronic Bulletin Board
System (BBS) for down loading software drivers
and the latest BIOS for ROM flashing
Call 1(508) 635-4706
(see BIOS Update Utility in Section 2)
To acquire FastFacts™ about NEC products
to your fax machine 24 hours a day. Use this
automated service to receive the latest Technical
Information Bulletins and more.
In the U.S., call 1(800) 366-0476
Outside the U.S., call 1(708) 238-7800
To inquire about Canadian repairs
Call 1(800) 268-4191
ONLINE SERVICES
The following sections provide valuable information on how to access the various online
services available for your use.
