NEC HX4000 User Manual Download Page 147

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C h a p t e r 6

Problem Solving

Contents

Resetting the System ............................................................ 2

Troubleshooting Checklists .................................................... 3

Initial System Startup....................................................... 3

Running New Application Software .................................... 5

After System Has Been Running Correctly ......................... 6

Additional Troubleshooting Procedures ................................... 7

Error Checking ................................................................ 7

Troubleshooting Guide ..................................................... 7

Specific Problems and Corrective Actions .............................. 11

Power LED Does Not Light .............................................. 12

System Cooling Fans Do Not Rotate ................................. 12

No Characters Appear On Screen..................................... 13

Characters are Distorted or Incorrect ................................ 14

Incorrect Or No Beep Code.............................................. 14

Floppy Disk Drive Activity LED Does Not Light .................. 15

Hard Disk Drive Activity LED Does Not Light ..................... 16

Problems with Application Software .................................. 17

BIOS User’s Information....................................................... 18

Error and Status Messages.............................................. 18

Messages and Beep Codes .............................................. 21

System and Disk Status LED User’s Information ..................... 25

Summary of Contents for HX4000

Page 1: ... Server HX4000 U s e r s G u i d e ...

Page 2: ...l Corporation Mylex is a registered trademark of Mylex Corporation MS DOS is a registered trademark of Microsoft Corporation Pentium is a registered trademark of Intel Corporation PS 2 is a trademark of International Business Machines Corporation Other product and company names are registered trademarks and trademarks of their respective holders Printed in the United States of America PN 904167 8 ...

Page 3: ...nnect and remove any I O cables that the digital device does not use Unterminated I O cables are a potential source of high RF emission levels Plug the digital device into only a grounded outlet receptacle Do not use AC adapter plugs Removing or cutting the line cord ground may increase RF emission levels and may also present a lethal shock hazard to the user If you need additional help consult yo...

Page 4: ...ed for 250 VAC 10 amp minimum and must display an international agency approval marking The cord must be suitable for use in the end user country Consult your dealer or the local electrical authorities if you are unsure of the type of power cord to use in your country The voltage change occurs via a switch in the power supply Warning Under no circumstances should the user attempt to disassemble th...

Page 5: ... or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt ON ...

Page 6: ...raham ...

Page 7: ... Chapter 3 Setup Chapter 4 Configuring Your System Chapter 5 Upgrades and Options Chapter 6 Problem Solving Appendix A Cabling Appendix B Memory Configurations Appendix C Option Boards Appendix D Devices Appendix E Network Operating Systems Glossary Equipment Log ...

Page 8: ...Bill Graham ...

Page 9: ...Chapter 1 Introduction Contents Organization 1 Notational Conventions 3 ...

Page 10: ...Bill Graham ...

Page 11: ...the system make cable connections and power on the system Chapter 4 Configuring Your System Tells you how to configure the system and provides instructions for running the System Configuration Utility SCU the BIOS Setup Utility and the SCSISelect Utility This chapter also tells you how to configure function select switches and system board jumpers in order to set specific operating parameters Chap...

Page 12: ...de to store add in adapter board installation procedures Appendix D Devices Reserves a section of your user s guide to store add on device installation procedures Appendix E Network Operating Systems Reserves a section of your user s guide to store your Network Operating System Configuration Guide Glossary Defines the standard acronyms and technical terms used in this manual Equipment Log Provides...

Page 13: ...ample CTRL ALT DEL means hold down the CTRL and ALT keys and press the DEL key The special notices listed below are used throughout this manual to emphasize specific information Warning Warning indicates a hazard that can cause serious personal injury or death if the hazard is not avoided Caution Caution indicates a hazard that might cause personal injury Notice Notice indicates the potential to d...

Page 14: ...1 4 Introduction ...

Page 15: ...2 Processor 15 Memory 15 Bus Master I O Expansion Slots 16 Real Time Clock Calendar 16 BIOS 16 Video 17 SCSI Controllers 17 Peripheral Controller 18 External Device Connectors 18 Keyboard and Mouse 18 Peripheral Devices 18 SCSI 3 Hard Drive Bays 19 SCSI Drive Hot swap Backplane 20 Removable Media Drive Bays 21 Power System 22 Number of Power Supplies in a Configuration 22 Server Security 22 Mechan...

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Page 17: ...systems The server is designed for use in applications where downtime must be minimized To this end the server includes or has the option to include the following Optional power system redundancy in a system configured with a redundant power supply the system will continue to operate with a single power supply failure Self contained power supply units that can be easily installed or removed from t...

Page 18: ...memory As server client needs grow you can expand system processor capacity memory drives and the number of power supplies System board has two slots for processor boards Each processor board may contain up to two processors for a configurable range of one two three or four processors System board has two video memory upgrade sockets 512 KB each for an additional 1 MB of video memory Memory board ...

Page 19: ...en located in the redundant power supply slot in the power cage see Figure 2 9 Power Supply Module Features The redundant power supply provides redundant power so that if one of the three power supplies fail the system will continue to operate and the failed power supply can be hot swapped That is the failed power supply is removed and replaced without turning power off The system has four 5 1 4 i...

Page 20: ...e system without powering it down with a Redundant Array of Independent Disks RAID controller module is installed The array of drives allows easy setup of RAID applications Hot swap capable backplanes A hot swap capable backplane is part of each 3 inch drive bay assembly for SCSI drives The backplane is designed for wide ultra SCSI 3 devices that use the industry standard 80 pin Single Connector A...

Page 21: ...p panel cover one across the bottom of each power supply and power supply cage Two intrusion sensors for the hot swap SCSI drive bay EMI doors and one power inter lock sensor at the top front of the chassis BIOS Password enable Software utilities setup BIOS Setup System Configuration Utility and SCSISelect Utility ...

Page 22: ...ols POWER RESET POWER STATUS DISK C B F G H I J K A E D L A Key lock Secures both front external doors B Load eject button CD ROM reader Press to load CD and eject CD C Activity light CD ROM reader When lit drive is in use D Ejector button 3 1 2 inch diskette drive Press to eject diskette E Activity light 3 1 2 inch diskette drive When lit drive is in use ...

Page 23: ...ystem status LED When green the system is OK See Table 2 1 for a list and description of the LED system status indicators J Disk activity LED When green internal disk drives are being accessed See Table 2 1 for a list and description of the LED system status indicators K LCD panel Displays information about processor type and system failures error and diagnostic information L SCSI drive status LED...

Page 24: ...e required normal Green No alarms None required normal Amber Abnormal condition see Table 2 3 Replace failing part Disk Off Not accessing disk drives None required normal Amber Internal disk drive failure Replace disk drive Green Accessing disk drives None required normal Table 2 2 Disk Drive Status LED Panel Indicators LED Status Description Response Disk Drive Power Off Disk drive power is OFF N...

Page 25: ...eta Chassis intrusion detection front EMI doors PCI PERR OPB ESC detect PCI SERR CPU internal error WDT IOCHK Resetting the System There are several ways to reset the system Reset button pressing this button clears system memory restarts POST and reloads the operating system Power on off turning the power off and then on with the power button on the front of the system has the same effect as pushi...

Page 26: ...e that supplies AC power for all the power supplies B Power supplies four shown Possible configurations installed from left most bay 2 supplies nonredundant positions 1 and 2 3 supplies nonredundant positions 1 2 and 3 3 supplies redundant positions 1 2 and R 4 supplies redundant positions 1 2 3 and R C Security padlock loops One at the back of the top panel cover one on the power supply cage and ...

Page 27: ...O EISA slots Four EISA add in board slot locations P Knockouts Available to route SCSI signal cables to peripheral boxes Q Knockouts Available to route SCSI signal cables to peripheral boxes R Power supply status lamps See Table 2 4 for status descriptions S Main line switch Press to turn system AC power ON or OFF Power Supply Status Lamp Descriptions Table 2 4 lists the power supply status lamps ...

Page 28: ...ed 32 bit PCI slots on the system board SCSI controller Two onboard SCSI 2 ultra wide SCSI channel and narrow SCSI channel support PCI based BIOS Flash memory based BIOS Basic Input Output System and Setup utilities Video Integrated super VGA controller ships with 1 MB of video memory For optional 1 MB of video memory two onboard upgrade sockets 512 KB each are available that increases total video...

Page 29: ...d Component Locations A Reserved B EISA expansion slots C Configuration jumpers D PCI expansion slots E Reserved F Fan connector CPU Rear G Real time clock battery H I O riser board connector I Processor 1 board connector J Processor 2 board connector ...

Page 30: ...ector O Diskette connector P Front panel connector Q Fan connector CPU Front R Non volatile memory S Wide SCSI connector T Fan connector Option Board Figure 2 4 Processor Board Component Locations A DC to DC converter for processor 0 or 1 B DC to DC converter for processor 2 or 3 C Processor 2 or 3 D Processor 0 or 1 ...

Page 31: ...ckets on this board Figure 2 4 C and D Optional Pentium Pro processors enhance performance and enable symmetric multiprocessing SMP All processors access the same memory and I O space and tasks can run on any CPU if your operating system OS supports SMP Memory The memory board contains sixteen 168 pin DIMM sockets Figure 2 5 The minimum system configuration includes 64 MB using two 32 MB DIMMs of ...

Page 32: ...2 3 B The EISA architecture supports 32 bit memory addressing and 16 bit or 32 bit data transfers for the CPU DMA and bus masters The system board also contains six PCI bus master I O expansion slots Figure 2 3 D Real Time Clock Calendar The real time clock provides system clock calendar information stored in a non volatile memory NVRAM The real time clock battery Figure 2 3 G provides power backu...

Page 33: ...esolutions 64K colors at 1024x768 resolutions and 256 colors at 1280x1024 resolutions with the optional 2 MB video memory Note SVGA drivers may be required to use the high performance video modes SCSI Controllers The system board includes an embedded ultra wide SCSI 3 controller Adaptec AIC 7880 and a fast narrow SCSI 2 controller Adaptec AIC 7860 integrated as PCI bus masters The AIC7860 supports...

Page 34: ... port through the I O riser board Figure 2 3 H The advanced integrated peripheral controller also supports the connection of two diskette drives Figure 2 3 O External Device Connectors The I O panel provides connectors for a PS 2 compatible mouse and a keyboard connectors for VGA monitor two serial port connectors and a parallel port connector It also provides a narrow SCSI external connector Keyb...

Page 35: ...in single connector attachment SCA connector on the drives you install in the bays A drive carrier is required as part of the hot swap implementation A 3 1 2 inch peripheral between 1 0 and 1 6 inches high can be accommodated in each carrier A drive is mounted in the carrier with four fasteners and the carrier is retained in the chassis by a locking handle Figure 2 6 SCSI 2 Hard Drive Bays POWER S...

Page 36: ... signals for six SCSI peripheral devices The backplane receives control signals from the PCI RAID ultra wide SCSI 3 controller channel The backplane has two main functions SCSI drive control and system data logging Drive status is monitored to detect failing drives and to control LED indicators The backplane features are Inserting and removing of hard drives while power is on referred to as hot sw...

Page 37: ...hinge tabs on the bottom Cosmetic filler panels and metal EMI shields are installed over all unused 5 1 4 inch bays On the left side of the system below the 5 1 4 inch removable media drive bays are two built in 3 1 2 inch bays one of which contains a 3 1 2 inch diskette drive that supports both 720 KB and 1 44 MB media see Figure 2 7 Figure 2 7 Removable Media Drive Bays POWER RESET POWER STATUS ...

Page 38: ...pply enclosure The fan circuitry implements fan failure detection Two indicators power and alarm Number of Power Supplies in a Configuration In a system power is drawn equally from all supplies present from two to three to four In a high access system with three or four power supplies the power supply in the redundant position R gives redundancy because the load is redistributed if one supply fail...

Page 39: ...board where server management software processes the signal for security C Location of the internal power inter lock alarm switch The power inter lock switch is present at the top of the chassis The switch opens when the top panel cover is opened A power inter lock signal is transmitted to the system board controlling a power shut down to the system for safety D Padlock loop Secures the top panel ...

Page 40: ...to boot the server Enter the supervisor password to access the SCU or BIOS Setup to change the system configuration Hot Swap Power The System can have up to four Hot Swappable Power Supply modules The first second and third slots are basic power supply module slots the fourth slot is a redundant power supply module slot Each failed power supply module can be removed without turning off power Each ...

Page 41: ...re 2 9 Power Supply Module Features A B F G C D E 1 2 3 R A Power cage B Main power switch C LED DC ON Green D LED Alarm Amber E Power supply modules F Basic power slots G Redundant power slot Hot Swap FAN The system has five hot swappable fan modules eight fans The failed fan module can be easily removed or replaced without turning power off Each fan module has a fan alarm LED and each fan is red...

Page 42: ...26 Features A failed fan is signaled by the system alarm LED turns from green to amber on the front of the chassis see Figure 2 1 I the amber LED on the failed fan boxes and by server management software ...

Page 43: ...nd CPU Rear 2 Option Board dual fan 3 Hard Disk Drive Upper and Hard Disk Drive Lower Figure 2 10 Fan Features FRONT LEFT Rear CPU Rear Fan Module 1 Fan Option Board Fan Module 2 Fans HDD Upper Fan Module 2 Fans HDD Lower Fan Module 2 Fans CPU Front Fan Module 1 Fan LED LED LED LED LED ...

Page 44: ...2 28 Features ...

Page 45: ...Chapter 3 Setup Contents Selecting a Site 1 Unpacking the System 2 Getting Familiar with the System 2 Server Security 2 Making Connections 3 Connecting the Power Cords 5 Powering On Your System 6 ...

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Page 47: ... openings kept free of obstructions Away from sources of heat vibration or physical shock Isolated from strong electromagnetic fields and electrical noise produced by electrical devices such as air conditioners large fans large electric motors radio and TV transmitters and high frequency security devices Spacious enough to provide at least five inches 13 centimeters behind the system and three inc...

Page 48: ... cartons and the packing materials If the contents appear damaged when you unpack the boxes file a damage claim with the carrier immediately Getting Familiar with the System Before setting up your system refer to Chapter 2 in this User s Guide to become familiar with the system s features such as the location of your system s security keylocks and front and rear panel switches indicators and conne...

Page 49: ... Chapter 4 of this User s Guide Refer to Figure 3 1 and connect your keyboard monitor and mouse Connect any external peripheral devices such as a printer or modem by following the instructions included with these devices To connect external SCSI cables refer to Cabling in Appendix A of this User s Guide Notice Damage to the system may result if the keyboard cable is inserted or removed when power ...

Page 50: ... Mouse PS 2 compatible 6 pin connector C Reserved D COM2 serial port 9 pin connector E COM1 serial port 9 pin connector F External SCSI 50 pin connector G VGA monitor 15 pin connector H Printer parallel port 25 pin connector I PCI slots Six PCI add in board slots J EISA slots Four EISA add in board slots ...

Page 51: ...ed for the available AC voltage and have a current rating that is at least 125 of the current rating of the system The power cord connector that plugs into the wall outlet must be terminated in a grounding type male plug designed for use in your region It must have certification marks showing certification by an agency acceptable in your region The power cord connector that plugs into the system m...

Page 52: ...ernal Power On Self Tests POST POST automatically checks the system board CPU module memory keyboard and most installed peripheral devices If you have problems powering on your system refer to Problem Solving in Chapter 6 of this User s Guide If you have optional adapter boards or devices to install in your server follow the procedures in the Upgrades and Options chapter of this User s Guide If yo...

Page 53: ...3 7 Setup ...

Page 54: ...7 Using the Utilities Diskette 17 Viewing the Event Log 18 SCSISelect Utility 19 Using the SCSISelect Utility 20 SCSISelect Configuration Settings 21 Exiting SCSISelect 22 Configuring System Jumpers and Switches 23 Before You Begin 23 Configuring I O Riser Board Function Select Switches 23 Configuring Processor Board Jumper 26 Configuring System Board Jumpers 26 Moving System Board Jumpers 29 Upda...

Page 55: ...1231231 Billy Graham ...

Page 56: ... the password or security features add option boards or devices or upgrade your system board A Utilities diskette is included with your system and contains the Event Log Utility The Event Log Utility is used to read stored system event information There are some system configuration parameters that are set by jumpers However these parameters do not usually require change Finally the EZ SCSI utilit...

Page 57: ...added to the SCU configuration to reserve the resources required by the ISA boards After you add options using the SCU the system automatically configures and initializes them during system initialization at boot up The SCU must be executed every time ISA or EISA adapter boards are added removed or relocated in the system TThe SCU stores the configuration information in the non volatile memory on ...

Page 58: ...tup utility explained later in this chapter Specify the correct type of diskette drive Note Perform Step 4 and 5 of this procedure the first time you use the SCU diskette These steps enable the SCU diskette to be MS DOS bootable and copies HIMEM SYS onto the diskette 4 Insert the SCU diskette into floppy disk drive A At the C prompt type SYS A Press ENTER MS DOS system files are copied onto the di...

Page 59: ...ime Enables viewing and changing the time that the computer uses 5 Maintain system configuration diskette Enables viewing and changing Configuration CFG files and System Configuration Information SCI files 6 Exit from this utility Exits from the SCU 7 Select Learn about configuring your computer from the SCU Main Menu and press ENTER if you need information on system configuration Read through the...

Page 60: ... and allows printing of a configuration report Step 5 Save and Exit Allows you to save your configuration and exits to the operating system You can also exit without saving 11 Select Step 3 to view your systems configuration settings The normal default SCU settings are shown in Table 4 3 SCU Command Line Parameters There are SCU options that can be enabled by starting the SCU from the command line...

Page 61: ...Configurations PARAMETER NORMAL SETTING YOUR CONFIGURATION Flexible Disk Drives Embedded Controller Primary Flexible Drive A 1 44 MB 3 5 inch Flexible Drive B Not Installed Dual Serial Ports Serial Port 1 3F8 IRQ 4 Serial Port 1 2F8 IRQ 3 Parallel Port Configuration Parallel Port 378 IRQ 7 Parallel Port Mode Bi directional mode ESM ASIC IRQ ESM ASIC IRQ IRQ13 Mouse Enabled SCSI ch0 PCI SCSI Contro...

Page 62: ...ds to the next available slot If the slot displayed in Step 2 Add or Remove Boards is not the actual slot it can be moved by using the F7 function key Notice IRQ levels DMA channels I O port addresses and memory addresses defined using this procedure should reflect the same settings defined by supplied jumpers and or configuration documents 1 Insert the SCU diskette into drive A and power on the s...

Page 63: ...ollable list select the resources used by the new ISA board Table 4 4 provides a place for you to record the configuration you assign to the board 10 Press F10 when you are finished selecting the resources used by the new ISA board 12 The View Current Settings screen is displayed Press ENTER to save the current settings 13 The Add confirmation screen is displayed Review the manufacturer s comments...

Page 64: ...arked with an arrow indicate that the boards in your system may have jumpers and switches that you must physically verify or that a software statement with additional information about the board is provided Select Done by pressing F10 Note If the ISA board you are adding to the configuration does not have switches jumpers software statements or connection information an Information message appears...

Page 65: ...rwritten by the SCU the next time the SCU is run Since the configuration information stored in the SCU overrides the configuration information stored in the BIOS Setup utility it is strongly recommended that you only use the BIOS Setup utility for the following reasons If the floppy disk drive is disabled and you want to enable the floppy disk drive to access the SCU diskette To disable the floppy...

Page 66: ...uration Advanced Use this menu for setting the Advanced Features available on your system Security Use this menu to set User and Supervisor Passwords and the Backup and Virus Check reminders Server Use this menu for configuring Server Features Exit Exits the current menu Use the arrow keys to select a menu or an item on a displayed menu Press the value keys listed in the table below to cycle throu...

Page 67: ... or SHIFT TAB Cycle cursor up and down HOME or END Move cursor to top or bottom of window PAGE UP or PAGE DOWN Move cursor to next or previous page F5 or Select the previous value for the field F6 or or SPACE Select the next value for the field F9 Load default configuration values for this menu F10 Load previous configuration values for this menu ENTER Execute command or Select submenu ALT R Refre...

Page 68: ...kette B Use to change values indicates the type of diskette drive installed Not Installed in your system Not Installed Video System VGA Memory Cache Press ENTER for menu Memory Cache Enabled Cache System BIOS Area Write Protect Cache Video BIOS Area Write Protect Cache Base 0 512K Write Back Cache Base 512K 640K Write Back Cache Extended Memory Area Write Back Cache Memory Regions Cache C800 CBFF ...

Page 69: ...ck Enabled Key Board auto repeat rate 10 sec Key Board auto repeat delay 1 sec Base Memory 640 KB Extended Memory Display only ADVANCED MENU Integrated Peripherals Press ENTER for menu Serial Port 1 3F8 IRQ 4 Serial Port 2 2F8 IRQ 3 Parallel Port 378 IRQ 7 Parallel Mode Bi directional Diskette Controller Enabled Mouse Enabled Memory Reconfiguration Press ENTER for menu Memory Reconfiguration Enabl...

Page 70: ...configure Enabled CPU 1 Status Normal CPU 2 Status Normal CPU 3 Status Normal CPU 4 Status Normal Clear CPU Errors Press ENTER CPU Error Pause Enabled Chipset Configuration Press ENTER for menu OPB 0 Traffic Priority Mode Enabled OPB 1 Traffic Priority Mode Enabled PCI Devices Press ENTER for menu Default Latency Timer No Latency Timer 006016 PCI to EISA Bridge Latency Timer 006016 EISA Latency Ti...

Page 71: ...d on boot Disabled Diskette Write Normal Diskette access Everyone System backup reminder Disabled Virus check reminder Disabled Power Switch Mask Unmasked SERVER MENU Thermal Sensor Press ENTER for menu Thermal Sensor Enabled Upper Limit 50 C Lower Limit 10 C ESM ASIC Interrupt IRQ 13 SMI Enabled Event Log Initialization Disabled Console Redirect Port Disabled Enabling supervisor password requires...

Page 72: ...ult values for all Setup menus Useful if BIOS detects a problem with the values stored in CMOS Load Previous Values Reverts to previously saved values if the new values have not been saved to CMOS Save Changes Stores the current selections without exiting the Setup program Using the Utilities Diskette The utilities diskette included with your system contains an Event Log Reader Utility Note Becaus...

Page 73: ...ludes the name of the event the date and time the event occurred and data pertinent to the event Event data may include POST error codes that reflect hardware errors or software conflicts within the system Note Refer to Chapter 6 Problem Solving for definitions on all POST error codes To view the Event Log perform the following procedure 1 Insert the bootable Utilities diskette into floppy disk dr...

Page 74: ...ion of information in this table Exit Exits the System Event Log Utility To select an option from the System Event Log Utility screen use and to highlight the item and press ENTER To exit the menu item press ESC SCSISelect Utility Your system board includes two integrated SCSI host controllers An AIC7880 wide SCSI controller not used for internally mounted devices and an AIC7860 narrow SCSI contro...

Page 75: ...wish to configure as follows Bus Device Selected SCSI Adapter 00 09h AIC7880 01 0Ah AIC7860 3 Once you select the adapter the following screen is displayed SCREEN DESCRIPTION Configure View Host Adapter Settings Configure host adapter and device settings SCSI Disk Utilities The utility scans the SCSI bus for SCSI devices reports a description of each device Run these utilities before configuring S...

Page 76: ...TTING OR DISPLAY ONLY YOUR CONFIGURATION SCSI Bus Interface Definitions Host Adapter SCSI ID 7 SCSI Parity Checking Enabled Host Adapter SCSI Termination Enabled Additional Options Boot Device Options Press ENTER for menu Boot Target ID 0 7 Boot LUN Number 0 8 SCSI Device Configuration Press ENTER for menu Initiate Sync Negotiation Yes Maximum Sync Transfer Rate 10 0 4 Enable Disconnection Yes Ini...

Page 77: ...upport Disabled 1 BIOS Support for Bootable CD ROM Enabled 1 6 BIOS Support for INT 13 Extensions Enabled 1 Support for Ultra SCSI Speed Disabled 1 5 1 No effect if BIOS is disabled 2 Do not remove media from a removable media drive if it is under BIOS control 3 Set to Disable if NetWare 3 12 or 4 11 Network Operating System is installed 5 Set to Disabled for AIC7860 or as required for AIC7880 6 S...

Page 78: ...a small plastic encased conductor shorting plug that slips over two jumper pins Configuring I O Riser Board Function Select Switches This section describes how to configure and set the function select switches for specific operating parameters Caution Before doing the procedures in this section make sure that your system is powered off and unplug the AC power cord from the back of the chassis Fail...

Page 79: ...settings include using an optional uninterruptible power supply UPS unit Note The switches are set correctly at the factory for your system configuration If your system requires a switch change change only the switch setting for that condition Otherwise keep the switches at their factory settings Table 4 7 shows the switch configurations and functions Set the switches per Table 4 7 and the followi...

Page 80: ...W2 RSTMASK Off factory setting On Reserved for future use SW3 ACLINK Off factory setting On Sets server for use with a local power source Sets server for use with an optional uninterruptible power supply UPS unit and disables the Power button on the front of the server SW4 RESERVED Off factory setting On Reserved for future use 4 Set the appropriate switch on or off according to Table 4 7 Note If ...

Page 81: ... on the board Figure 4 2 shows the location of the processor board jumper Figure 4 2 Processor Board Jumper Configuring System Board Jumpers The system board jumpers enable you to set specific operating parameters for your system Figure 4 3 shows the location of the system board jumpers Table 4 8 lists the system board jumpers and their factory default settings ...

Page 82: ...4 27 Configuring Your System Figure 4 3 System Board Jumpers ...

Page 83: ... Password protection enabled Password cleared protection off 1 2 1 2 CMOS Clear A09T1 Real time clock CMOS protection RTC CMOS protection enabled RTC CMOS cleared to factory defaults 1 2 1 2 CPU Speed A09T2 Used with jumpers at A09T3 A09T4 and A10T to set CPU speed Required on factory default 2 3 2 3 2 3 CPU Speed A09T3 Used with jumpers at A09T2 A09T4 and A10T to set CPU speed Required on factory...

Page 84: ...de 2 Check to ensure the system power cord is removed from the back of the system 3 Locate the position of the jumpers on the system board you are changing Refer to Figure 4 3 4 To change a jumper setting use a pair of needle nose pliers or your fingers to remove the jumper from its current location Position the jumper over the two pins for the desired setting and press it onto the pins Be careful...

Page 85: ... Complete screen appears remove the diskette and power down the system 6 Power up the system If the procedure fails perform the following steps and then retry the Update BIOS procedure 1 Turn off the system and remove the panels as described in the Upgrades and Options chapter 2 Ensure the FLASH CODE jumper A04A is set to pins 1 2 to enable updates to the BIOS see Figure 4 3 3 Replace the panel an...

Page 86: ...3 back to pins 1 2 6 Replace the panels and power on the system 7 Run the SCU to configure your system Clearing and Changing the Password To clear and change the password 1 Power off the system and remove the panels as described in the Upgrades and Options chapter 2 Move the PASSWORD CLEAR jumper A08T2 to pins 2 3 see Figure 4 3 3 Power on the system and wait for POST to complete This automaticall...

Page 87: ...RAID technology and provides tips on making your array perform well in your specific application Chapter 3 Preparing the Array covers array hardware preparation configuration and initialization After completing the steps in chapter 3 you can install your Network Operating System If you want to be able to remotely from a PC client configure the array increase array capacity online or monitor statis...

Page 88: ... DIMMs 13 Removing DIMMs 15 Installing the Memory Board 15 Processor Board 16 Removing the Processor Board 17 Removing the Processor Board Metal Baffle 18 Pentium Pro Processor 19 Installing a Processor 20 Removing a Processor 22 Installing the Processor Board Metal Baffle 23 Installing the Processor Board 23 Modifying the System Board 24 Video Memory 25 Installing Video Memory 26 Non Volatile Mem...

Page 89: ...upply Module 38 Installing a Power Supply Module 39 Installing or Swapping a Disk Drive in a Hot swap Bay 40 Installing or Swapping a Hard Drive 41 Removable Media Devices and Diskette Drives 45 Installing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive 47 Removing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive 53 Swapping Out a Fan Module 55 ...

Page 90: ... power before opening your system can result in personal injury and equipment damage Warning System power on off The DC push button on off switch a convex button on the front panel DOES NOT turn off the system AC power To remove power from system you must unplug the AC power cord s from wall outlet or power supply Warning Hazardous conditions power supply Hazardous voltage current and energy level...

Page 91: ...handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the system place it component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surface Caution Internal support panel proper cooling and ...

Page 92: ...em board connector before applying power Incomplete insertion can result in damage to the system board and the board being inserted Also ensure that add in boards are completely and correctly seated in the system board connectors before applying power Caution Chassis covers proper cooling and airflow For proper cooling and airflow always install the chassis side and top covers before turning on th...

Page 93: ...liers Pen or pencil Utility knife ESD workstation or antistatic wrist strap recommended IC removal tool Equipment Log Use the equipment log form located at the end of this manual to record the model and serial number of your system all installed options and any other pertinent information specific to your system You will need this information when configuring your system ...

Page 94: ...equirements Warning If you are removing the top cover after the system is set up you must first power off the system and all external devices Unplug the system power cord To remove the top cover 1 Power off the system and ensure it is disconnected from the ac wall outlet 2 Observe the safety and ESD precautions listed at the beginning of this chapter 3 The top cover is secured from the back edge w...

Page 95: ... Installing the Top Cover 1 Before replacing the top cover make sure no tools or loose parts have been left inside the system chassis 2 Make sure all option boards are firmly seated in their respective slots and that all interior cables are properly connected 3 Ensure that both side panels are installed see Installing a Side Panel later in this chapter 4 Lower the cover straight down and over the ...

Page 96: ...er on the peripherals and system Removing a Side Panel Note The side panels do not have to be removed in order to install or remove any boards Caution For proper cooling and airflow do not operate the system with the side panels removed Always replace the panels before powering on the system Caution Do not damage or displace the EMI strips mounted on the inside of the panels as you remove and inst...

Page 97: ...move the top cover see Removing the Top Cover 4 Grip the bottom of the side panel see Figure 5 2 Slide the side panel straight up about an inch until it stops 5 Pull the side panel out and away from the chassis Set the panel aside ...

Page 98: ...e slots and that all interior cables are properly connected 3 Align the top and bottom rows of tabs on the cover with the slots in the chassis and carefully push inward 4 Slide the cover down toward the bottom of the chassis so the tabs firmly engage in the slots 5 Install the top cover see Installing the Top Cover earlier in this Chapter 6 To prevent unauthorized access inside the system insert a...

Page 99: ...ry board and to provide proper cooling and airflow always install the metal support panel before installing the chassis side and top covers and turning on the system Operating the system without the support panels in place can damage system parts Caution If the system has been running any installed processor and heat sink on the processor board s will be hot To avoid the possibility of a burn be c...

Page 100: ...ulling it out of the chassis Set the board support panel aside Figure 5 3 Removing Board Support Panel PO WE R ST AT US DI SK A B Removing board support panel A Support panel B Thumb screws two total structural details of panel not shown here Installing a Board Support Panel 1 Place the board support panel in position so that the rear edge of the processor or memory board fits snug against the rub...

Page 101: ...m has been running any processor and heat sink already installed on the board will be hot To avoid the possibility of a burn while removing the processor memory board let the components cool for 10 minutes before continuing with the procedures described here 1 Power off the system and remove the top cover as described earlier in this chapter Notice Observe static precautions Use an antistatic wris...

Page 102: ...of memory When all sixteen sockets are populated the memory board supports a maximum of 4GB of memory with 256MB DIMMs DIMMs must be identical within a bank Installing DIMMs When properly installed the DIMM module is oriented at an angle of 90 degrees relative to the memory board 1 Remove the memory board as described earlier in this section Notice Observe static precautions Use an antistatic wris...

Page 103: ... with the raised bumps in the DIMM socket 4 Press down evenly on the DIMM until it seats correctly The white levers on the sockets are not tools to aid in the insertion only to keep the DIMM s in place and to aid in extraction The levers should click in place once the DIMM is fully inserted 5 Repeat the above steps to install any remaining DIMMs 6 Install the memory board back into the system as d...

Page 104: ...igure 5 5 C just enough so that you can pull the top edge of the DIMM away from the clips 4 Carefully lift the DIMM away from the socket and store it in an antistatic package 5 Repeat the above steps to remove the remaining DIMMs 6 Install the memory board back into the system as described later in this chapter Installing the Memory Board This procedure assumes you are reinstalling the memory boar...

Page 105: ...ion can result in damage to the system board and to the board you have installed 6 Replace the board support panel as described earlier in this chapter see Installing a Board Support Panel 7 Replace the top cover and turn on the power Processor Board The following sections provide procedures for upgrading and configuring the processor board in your system Topics covered include Removing the proces...

Page 106: ...er in this chapter see Removing the Top Cover Notice Observe static precautions Use an antistatic wrist strap 2 Remove the processor board support panel described earlier in this chapter see Removing a Board Support Panel 3 Holding the board by its edges carefully pull it out until the edge connectors are free see Figure 5 6 4 Store board in an antistatic protective wrapper if you are not installi...

Page 107: ...move the five screws securing the metal baffle to the processor board see Figure 5 7 Save the screws for reattaching the metal baffle 3 Remove the metal baffle from the processor board Set the metal baffle aside Figure 5 7 Removing the Processor Board Metal Baffle A B C Memory board A Processor board baffle B Screws five total C Processor board ...

Page 108: ...sibilities CPU CPU 1 connector on system board P11 CPU 2 connector on system board P12 1 1st processor board one processor in lower socket 2nd processor board no processors 2 1st processor board one processor in lower socket 2nd processor board one processor in lower socket 3 1st processor board two processors 2nd processor board one processor in lower socket 4 1st processor board two processors 2...

Page 109: ...ntion clips To install the second Pentium Pro processor upgrade kit 1 Remove the processor board as described earlier in this section 2 Remove the processor board metal baffle as described earlier in this section Notice Observe static precautions Use an antistatic wrist strap 3 Raise the lever on the ZIF socket to the up position Figure 5 8 A 4 Position the processor C over its ZIF socket B so tha...

Page 110: ...on clip over the socket tabs 9 Locate the DC to DC converter board The board connector is keyed so it can only be inserted one way Position the board over the socket on the board Figure 5 8 F and press down evenly on the board until it seats correctly 10 Move the processor jumper Figure 5 8 H from the 1 2 position 1 CPU to the 2 3 position 2 CPU if required 11 Record the processor in the equipment...

Page 111: ...ZIF socket 4 Raise the lever on ZIF socket to the up position Figure 5 8 A 5 Grasp the opposite sides of the processor apply equal upward force on each side and rock it from side to side until it releases 6 Place microprocessor and heatsink in an antistatic package 7 Push the lever on the ZIF socket down until it snaps into the locked position Figure 5 8 G 8 Move the processor jumper Figure 5 8 H ...

Page 112: ...ard as you remove it from its protective wrapper Place board component side up on an antistatic surface If you need to set any of the processor board configuration jumpers refer to the Configuring System Board Jumpers section in the Configuring Your System chapter 2 On the system board locate the processor board connector Figure 5 6 3 Hold the processor board see Figure 5 6 D by its edges and star...

Page 113: ... a Board Support Panel 7 Replace the top cover and turn on the power Modifying the System Board The following sections provide procedures for upgrading and configuring the system board in your system Topics covered include Installing video memory Replacing the non volatile memory Replacing the real time clock battery Notice Electrostatic discharge ESD can damage add in boards and other components ...

Page 114: ... includes two 512K video memory modules and two sockets on the system board If you add two additional 512K video memory modules into the sockets shown in Figure 5 9 the base video memory size is increased from 1 MB to 2 MB Figure 5 9 Video Memory Location ...

Page 115: ...emoved in step 2 refer to Installing the Memory Board earlier in this chapter 6 Replace the top cover and power on the system Non Volatile Memory You may need to replace the non volatile memory because of its internal integral lithium battery life span Contact your sales representative or dealer for a list of approved devices Its located on your system board as shown in Figure 5 10 Notice the dot ...

Page 116: ...y a tie wrap remove the tie wrap Using an IC removal tool or a small pointed tool gently pry up each end of the non volatile memory and pull it straight up out of its socket Figure 5 10 3 Position the new chip over its socket so the dot is properly oriented Carefully insert the chip into its socket connectors 4 Press down on the chip until it is firmly seated in its socket 5 Replace the top cover ...

Page 117: ...d on your system board as shown in Figure 5 11 Notice the plus sign on the battery This sign will assist you in correctly positioning the battery on the system board Contact your sales representative or dealer for a list of approved devices CAUTION Danger of explosion if battery is incorrectly replaced Replace only with same or equivalent type recommended by manufacturer Dispose of lithium batteri...

Page 118: ...d pry the battery out of its socket Refer to Figure 5 11 for the socket location 4 Position the new battery over its socket so the plus sign on the battery is facing up 5 Carefully insert the left edge of the battery into the socket connector and gently push the battery into the socket 6 Press down on the battery until it is firmly seated in its socket 7 Reinstall the processor boards that were re...

Page 119: ...gh performance PCI local bus allows the adoption of newer networking technology such as ATM and 100 Mb second Ethernet NICs with a minimum of effort and without concern for I O bottlenecks The PCI local bus offers up to 133 MB second bandwidth This combination of PCI and EISA expansion offers continuing support for existing special function EISA add in boards such as X 25 Multiport Serial cards Fi...

Page 120: ...d with the board The configuration is defined to the system by creating the ISA configuration file when running the SCU For details on running the SCU refer to Chapter 4 Note The configuration files for boards supplied with your server have already been included on the SCU diskette EISA Adapters Copy the configuration files CFG and if supplied the overlay file OVL to the SCU diskette For details o...

Page 121: ...t P01 Second BIOS scans for any Plug and Play PCI option board installed in slots P05 P10 starting with slot P05 Always install option boards in the first available slot in the scan sequence As an example if there are ISA or EISA option boards installed in slots P01 and P02 of your system and slots P03 and P04 are vacant install your Plug and Play option board into slot P03 Controller Adapter Hard...

Page 122: ...r BIOS scanning to determine the primary Boot disk controller is Onboard 7880 SCSI primary PCI bus Onboard 7860 SCSI primary PCI bus PCI slot P05 and P06 primary PCI bus PCI slot P07 through P10 peer PCI bus EISA slots P01 through P04 It is recommended that the BIOS be disabled on all SCSI controllers except for the controller with the boot disk drive attached see The SCSISelect Utilities in the C...

Page 123: ...pter 2 Observe the safety and ESD precautions at the beginning of this chapter 3 Remove and save the expansion slot screw and cover Figure 5 13 Figure 5 13 Removing the Expansion Slot Screw and Cover A B Top A Expansion slot cover B Expansion slot screw Notice Observe static precautions Use an antistatic wrist strap 4 Remove the option board from its protective wrapper holding the board only by th...

Page 124: ...ion slot 7 Refer to Table 5 1 to determine the recommended option board slot assignment and configuration parameters Refer to Figure 5 12 to determine system board slot locations 8 Holding the board by its top edge or upper corners firmly press the board into an expansion slot on the system board The tapered foot of the option board retaining bracket must fit into the mating slot in the expansion ...

Page 125: ...e bracket slot up against the screw before you tighten it If this is not done the bracket may interfere with an adjacent bracket 11 If you have installed a SCSI host adapter board go to Appendix A for procedures on cabling these boards into the system For all other boards continue with step 12 12 Connect any external cables if they are needed to the installed option board 13 Replace the top cover ...

Page 126: ...ve and save the option board retaining bracket screw 5 Hold the board at each end and carefully rock it back and forth until the edge connectors pull free Make sure that you do not scrape the board against other components 6 Remove the board from the expansion slot and place it in an antistatic wrapper 7 If you are replacing a board go to Installing an Option Board earlier in this chapter otherwis...

Page 127: ...wapped If the amber LED on a power supply module is not lit it is recommended that power to the system be turned off before removing the power supply module To remove a power supply module perform the following steps see Figure 5 15 1 Press the locking clip on the release handle with your thumb 2 Pull the release handle down with your index fingers 3 Remove the power supply module Figure 5 15 Remo...

Page 128: ...til the power supply module release handle is almost closed upright position 3 Push the power supply module release handle up and in until the power supply module slides in further and locks in place 4 If removed connect the AC power cord to the back of the power supply cage 5 If OFF set the main AC power switch to its ON position The main AC power switch is located at the top of the power supply ...

Page 129: ... below it has been flagged as faulty by the SCSI host controller Follow the procedure described in this section to remove the faulty drive and swap in a good one Note Install or swap SCSI drives without turning off power This is one of the few system procedures that is safe to do with the system power left on This is true because a Redundant Array of Independent Disks RAID controller module is ins...

Page 130: ...een flagged as faulty the procedure is the same to swap a drive or to install one for the first time Installing or Swapping a Hard Drive 1 Observe the ESD caution and the notes listed at the beginning of this section 2 If locked unlock and open the upper left front exterior door 3 Open the front right exterior door and lower left exterior door see Figure 5 16 4 Open the EMI metal panel by turning ...

Page 131: ...RESET POWER STATUS DISK 7 Pull the faulty drive out of the bay far enough to disengage the drive connector from the backplane Wait 30 seconds until the drive spins down then remove the drive from the drive bay Notice Observe static precautions Use an antistatic wrist strap ...

Page 132: ...t be removed before installing the drive into the carrier see Figure 5 17 To remove the shipping bracket remove the two screws securing it to the carrier and remove the shipping bracket 12 While holding the drive in the carrier with your left hand align the drive s screw holes with the carrier s screw holes and insert the four screws of appropriate size and length see Figure 5 18 13 Align drive ca...

Page 133: ...ard Disk in Carrier B A D C Installing 3 1 2inch hard disk drive in carrier for hot swap bays A Carrier B Four screws C Hard disk drive D SCA connector 15 Close the EMI metal panels and secure with the two thumbscrews 16 Close the front exterior panels ...

Page 134: ...her removable media drives Narrow SCSI drives in the 5 1 4 inch bays receive control signals from a fast narrow SCSI 2 controller on the system board Notice The SCSI termination resistors must be installed in the last SCSI drive of the daisy chain cabling top media bay A All other devices must have terminators removed Hard disk drives cannot be installed in a 5 1 4 inch external bay because the dr...

Page 135: ...nstalled BAY B Second CD ROM SCSI address X QIC Tape SCSI address 2 DAT Tape SCSI address 6 Device must have the internal SCSI terminators removed Bay C Third CD ROM QIC Tape SCSI address 2 or address 6 if no DAT DAT Tape SCSI address 6 or address 2 if no QIC Device must have the internal SCSI terminators removed 1 44 MB Diskette drive option Bay D QIC Tape SCSI address 2 or address 6 if no DAT DA...

Page 136: ...skette drive in bay F use the internal diskette drive cables provided with the system If you are installing a SCSI device in bays B C and D you must use the internal SCSI cables Contact your sales representative or dealer for a list of approved optional peripheral devices 1 Power off the system and remove the top cover described earlier in this chapter 2 Observe the safety and ESD precautions list...

Page 137: ...he front of the chassis B Two frame hinge tabs that hold the device bay frame to the chassis 6 Place the frame face down on a soft surface to prevent marring it 7 From the bay where you want to install a drive remove the two drive rail locking screws that secure the blank panel tray to the bay and slide the tray out of the bay Figure 5 21 8 Remove the two screws securing each side rail to the blan...

Page 138: ...POWER STATUS DISK 9 Save the blank panel tray and screws to reuse if you remove a drive from a bay later and do not reinstall one 10 Remove the device from its protective wrapper and place it on an antistatic surface Record the drive model and serial number in the equipment log ...

Page 139: ...p media bay A All other 5 1 4 inch devices must have terminators removed 12 Using the four screws supplied with the drive reinstall the side rails just removed from the blank panel tray Figure 5 23 A Attach the rails to each side of the device C by using only the bottom screw holes as shown The rails for each side of the device are identical 13 Insert the device side bay rails into the bay guide r...

Page 140: ...ocking Screws to a Device B C A C D Attaching side rails and locking screws to removable media drive or diskette drive A Device bay locking screws B Side rails C Four drive mounting screws D Drive Figure 5 24 Engaging the Device Side Rails to the Bay Guide Rails A B ...

Page 141: ...es power cables are provided in the chassis including the diskette drive that is factory installed The connectors are keyed and can be inserted in only one way 17 Connect the ribbon data cable Figure 5 25 to the device the connector is keyed and can be inserted only one way Note For the 5 1 4 inch media devices be certain that you are using the 50 pin SCSI data cable This cable comes from the syst...

Page 142: ...scribed earlier in this chapter 4 Disconnect the signal and power cables from the back of the drive that you want to remove 5 Remove the drive rail locking screws and slide the drive out the front of the bay and place it on an antistatic surface 6 Remove and save the side rails and locking screws 7 Place drive in an antistatic wrapper 8 To cover an empty bay install a blank panel tray in the bay F...

Page 143: ...that secure the blank panel tray 11 Push the blank panel tray into the bay Figure 5 24 12 Replace the side rail locking screws 13 Reinstall the device bay frame the top cover and power on the system 14 Power on the system and remove the drive serial number from the equipment log It may be necessary to run the SCU as described in the Configuring Your System chapter ...

Page 144: ...dealer If the system status LED indicator on the front of the system unit is amber abnormal condition it can be indicating a faulty fan condition Each fan module alarm LED lite steadily can then be checked to pinpoint which fan module is faulty and needs to be removed Follow the procedure described in this section to remove the faulty fan module and swap in a good one Note Swapping Fan Modules wit...

Page 145: ...odule out of the chassis 6 Remove the new fan module from its shipping container 7 Slide the new fan module into the fan bay until it docks with its connector 8 Tighten the two thumb screws that secure the fan module to the chassis Figure 5 27 Removing the Front Fan modules PO WER RE SE T PO WER ST AT US DISK ...

Page 146: ...5 57 Upgrades and Options Figure 5 28 Removing the Rear Fan modules ...

Page 147: ...cific Problems and Corrective Actions 11 Power LED Does Not Light 12 System Cooling Fans Do Not Rotate 12 No Characters Appear On Screen 13 Characters are Distorted or Incorrect 14 Incorrect Or No Beep Code 14 Floppy Disk Drive Activity LED Does Not Light 15 Hard Disk Drive Activity LED Does Not Light 16 Problems with Application Software 17 BIOS User s Information 18 Error and Status Messages 18 ...

Page 148: ...dfgdfg ...

Page 149: ...while using your system The first section of this chapter tells you how to reset your system in the event of problems The next few sections provide troubleshooting checklists and procedural steps that help you isolate specific system problems The last section includes BIOS and system and disk status user information ...

Page 150: ...on Pushing the reset button clears the system memory restarts the POST and reloads the operating system Power off on Turning the power off and then on with the push button switch on the front panel has the same effect as pushing the reset button except that power is halted to all peripherals ...

Page 151: ... 120 V ac or a NEMA 6 15R outlet 200 240 V ac Is AC available at the wall outlet Is the main power switch located on the left hand side of the power supply cage at the rear of the system in the ON position Is the power on off push button switch on the front panel in the ON position power on LED should be lit Are all cables correctly connected and secured Are all the EISA PCI ISA option boards full...

Page 152: ... the operating system properly loaded Refer to the operating system documentation Are all drivers properly installed For information about installing drivers refer to your network operating system configuration guide Are the configuration settings in Setup and the System Configuration Utility SCU correct For information about running these utilities refer to the Configuring Your System chapter If ...

Page 153: ... work Obtain an authorized copy of the software If you are running the software from a floppy disk is it a good copy If you are running the software from a hard disk drive is the software correctly installed Were all necessary procedures followed and files installed Are the correct device drivers installed Is the software correctly configured for the system Are you using the software correctly Try...

Page 154: ...he problem recurs you may need to reformat the hard disk drive The drive the drive controller or the system board may be defective If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload ...

Page 155: ...in case there is a problem with the display puts out a series of long and short beeps One short beep means the system passed POST Refer to the BIOS User s Information section in this chapter for a list of items to check for each error code and for an explanation of the error beep codes Troubleshooting Guide Use the following troubleshooting procedures to help you identify a problem These general p...

Page 156: ...monitor 2 Make sure the system power cord is plugged into a properly grounded AC outlet 3 Make sure your video display monitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges refer to the documentation supplied with your video display monitor 4 If the operating system normally loads...

Page 157: ...A for SCSISelect Utility Press Ctrl A if you have installed SCSI devices in your system When the utility appears follow the instructions on your monitor to configure the SCSI host adapter settings and run the SCSI disk utilities See Chapter 4 Configuring Your System If you choose not to run the SCSISelect Utility the boot process continues If POST finds an error it displays an error message and in...

Page 158: ...ded BIOS Data Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code will also be logged to the Event Logging area Report any error code to your service representative Verifying Proper Operation of Key System Indicators As POST determines the system configuration it tests for the presence of each mass storage device installed in the system ...

Page 159: ...rective Actions This section provides possible solutions for the following specific problems Power LED does not light System cooling fans do not rotate No characters appear on screen Characters on the screen appear distorted or incorrect No beep or incorrect beep pattern Floppy disk drive access LED does not light Hard disk drive access LED does not light The SCU does not boot Problems with applic...

Page 160: ...ccessible from the rear of the system A single hot swap fan module is accessible from the front of the system and two dual hot swap cooling fan modules are accessible via the fan compartment door located on the left hand side of the system refer to the Upgrades and Options chapter 5 in this guide Check the following Is AC power available at the wall outlet Is the system power cord properly connect...

Page 161: ...er board perform the following 1 Verify that the video controller board is fully seated in the system board connector 2 Run the SCU to disable the onboard video controller 3 Reboot the system for changes to take effect If there are still no characters on the screen after you reboot the system contact your service representative or authorized dealer for assistance POST emits one long beep and two s...

Page 162: ...you have attached to the system If the problem persists the video display may be faulty or it may be the incorrect type Contact your service representative for assistance Incorrect Or No Beep Code Check the following Is the speaker enabled Is the speaker cable connected to the system board If the system operates normally but there was no beep the speaker may be defective contact your service repre...

Page 163: ...up If you are using the onboard floppy disk controller use Setup or the SCU to make sure that Onboard Floppy is set to Enabled Conversely to use an optional fixed floppy disk controller make sure that Onboard Floppy is set to Disabled For information about running Setup or the SCU refer to the Configuring Your System chapter If the problem persists there may be a problem with the floppy disk drive...

Page 164: ...rly Are the jumpers on the system board set correctly Is the hard disk activity LED cable connector plugged into the RAID controller board if present If you received error messages refer to the Error Messages section for information about error messages If the problem persists there may be a problem with the hard disk drive the optional controller board system board drive signal cable or LED conne...

Page 165: ... up and using the software Verify a different copy of the software to see if the problem is with the copy you are using Make sure all cables are installed correctly Verify that the system board jumpers are set correctly Refer to the Configuring Your System chapter for jumper settings If other software runs correctly on the system contact your vendor about the failing software If the problem persis...

Page 166: ...ata Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code will also be logged to the Event Logging area Error and Status Messages Table 6 2 is an alphabetic list of error and status messages that BIOS generates and an explanation of each message Many of the messages refer to the built in Setup program For more information about Setup refer...

Page 167: ...erly Run Setup to be sure the fixed disk type is correctly identified Incorrect Drive A type run SETUP or Incorrect Drive B type run SETUP Type of floppy drive is not correctly identified in Setup Invalid NVRAM media type Problem with NVRAM CMOS access Keyboard controller error The keyboard controller test failed You may have to replace the keyboard or controller Keyboard error nn The keyboard is ...

Page 168: ...tery is dead Replace the battery and run Setup to reconfigure the system System BIOS shadowed The system BIOS is copied to shadow RAM System cache error Cache disabled The RAM cache failed the BIOS test and BIOS has disabled the cache System CMOS checksum bad run SETUP The system CMOS has been corrupted or incorrectly modified perhaps by an application program that changes data stored in CMOS Run ...

Page 169: ...nt code and attempting to display the test point error code on the upper left corner of the display screen BIOS derives the beep code from the test point error code as follows 1 The 8 bit hexadecimal error code is broken down to four 2 bit groups 2 Each group is made one based by adding one 3 Short beeps are generated for the number in each group For example a test point error code of 16 is indica...

Page 170: ...rupt Controller 20 1 3 1 1 Test DRAM refresh 22 1 3 1 3 Test 8742 Keyboard Controller 24 1 3 2 1 Set ES segment register to 4 GB 28 1 3 3 1 Autosize DRAM 2A 1 3 3 3 Clear 512K base RAM 2C 1 3 4 1 RAM failure on address line xxxx 2E 1 3 4 3 RAM failure on data bits xxxx of low byte on memory bus 30 1 4 1 1 RAM failure on data bits xxxx of high byte on memory bus 32 1 4 1 3 Test CPU bus clock freque...

Page 171: ...for unexpected interrupts 5A 2 2 3 3 Display prompt Press F2 to enter SETUP 5C 2 2 4 1 Test RAM between 512 and 640K 60 2 3 1 1 Test extended memory 62 2 3 1 3 Test extended memory address lines 64 2 3 2 1 Jump to User Patch1 66 2 3 2 3 Configure advanced cache registers 68 2 3 3 1 Enable external and CPU caches 6A 2 3 3 3 Display external cache size 6C 2 3 4 1 Display shadow message 6E 2 3 4 3 Di...

Page 172: ...nterrupts A0 3 3 1 1 Set time of day A2 3 3 1 3 Check key lock A8 3 3 3 1 Erase F2 prompt AA 3 3 3 3 Scan for F2 keystroke AC 3 3 4 1 Enter SETUP AE 3 3 4 3 Clear in POST flag B0 3 4 1 1 Check for errors B2 3 4 1 3 POST done prepare to boot operating system B4 3 4 2 1 One short beep before boot B6 3 4 2 3 Check password optional B8 3 4 3 1 Clear global descriptor table BC 3 4 4 1 Clear parity chec...

Page 173: ...rs EC 4 3 4 1 Boot the Flash program ED 4 3 4 2 Initialize the boot device EE 4 3 4 3 Boot code was read OK System and Disk Status LED User s Information This section lists and describes the various system and disk status LED indicators and provides a user response for the various status conditions Once your server is up and running you can monitor server operation through the system status LED pa...

Page 174: ...art Disk Status Off Not accessing disk drives None required normal Amber Internal disk drive failure Replace disk drive Green Accessing disk drives None required normal Table 6 5 Disk Drive Status LED Panel Indicators LED Status Description Response Disk Drive Power Off Disk drive power is OFF None required normal Green Disk drive power is ON None required normal Disk Drive Activity Off Not access...

Page 175: ...onditions System Status Unit fan alarm Memory multi bit error SERR P6 bus error SERR Thermal sensor from SCSI distribution board Temperature heceta Voltage heceta CPU thermal trip heceta Chassis intrusion front cover PCI PERR OPB ESC detect PCI SERR CPU internal error WDT IOCHK ...

Page 176: ...6 28 Problem Solving ...

Page 177: ...Appendix A System Cabling Contents Before You Begin 1 Static Precautions 1 Standard SCSI Bus Configuration 2 ...

Page 178: ...Bill GrahamBill Graham ...

Page 179: ...r cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system components Electronic devices can ...

Page 180: ... daisy chain cable must have it s internal SCSI terminators installed The ultra wide SCSI interface cables for channel 0 and channel 1 are connected to the SCSI connectors on the PCI RAID Controller see Figure A 1 U0 and U1 These cables connect to the SCSI distribution panels see Figure A 1 K0 and K1 at the rear of the hard disk drives Termination for the hard disk drives is provided on the SCSI d...

Page 181: ...upper peripheral bays C Narrow SCSI interface cable D Narrow SCSI connector 50 pin E I O riser board F External narrow SCSI cable G External narrow SCSI device H SCSI terminator I Ultra wide SCSI connector 68 pin not used J Ultra wide SCSI interface cable K0 SCSI distribution panel for channel 0 K1 SCSI distribution panel for channel 1 ...

Page 182: ...ive connector O Diskette interface cable P 2nd 3 1 2 inch device optional Q 3 1 2 inch diskette drive R System board S SCSI distribution panel terminator T DAC960PDU 2B 4M RAID controller in PCI slot 00 P05 U0 RAID channel 0 cable connector U1 RAID channel 1 cable connector V Activity cable connector not used ...

Page 183: ...s Cable Routing To HDD Channel 0 SCSI Distribution Panel POWER STATUS DISK Narrow SCSI Cable 50 pins To HDD Channel 1 SCSI Distribution Panel Ultra Wide SCSI Cable 68 pins Narrow SCSI Cable 50 pins A B C D E F HDD Bays Channel 0 HDD Bays Channel 1 ...

Page 184: ...A 6 System Cabling ...

Page 185: ...Appendix B Memory Configurations Contents Memory DIMM Configurations 1 ...

Page 186: ...Bill Grahamaerrterterter ...

Page 187: ...ingle or double sided DIMMs A bank must be populated using identical DIMMs DIMMs may vary in size from one bank to the other but all DIMMs must be the same speed Timing requires 60 ns fast page devices A memory DIMM upgrade kit consists of 2 or 4 identical of the same size and type DIMMs defined as 2 x 32MB DIMMs 64MB 4 x 32MB DIMMs 128MB 4 x 64MB DIMMs 256MB 4 x 128MB DIMMs 512MB 4 x 256MB DIMMs ...

Page 188: ... of DIMMs for system memory configurations that maximize socket availability other combinations are possible Table B 1 Memory Configurations Total Memory Interleave Type Bank 0 Bank 1 Bank 2 Bank 3 64MB two way 2 x 32MB P3 P11 128MB four way 4 x 32MB P3 P11 P4 P12 256MB four way 4 x 64MB P3 P11 P4 P12 256MB four way 4 x 32MB P3 P11 P4 P12 4 x 32MB P5 P13 P6 P14 384MB four way 4 x 64MB P3 P11 P4 P1...

Page 189: ...6MB P3 P11 P4 P12 4 x 256MB P5 P13 P6 P14 4 x 64MB P7 P15 P8 P16 2560MB four way 4 x 256MB P3 P11 P4 P12 4 x 256MB P5 P13 P6 P14 4 x 128MB P7 P15 P8 P16 3072MB four way 4 x 256MB P3 P11 P4 P12 4 x 256MB P5 P13 P6 P14 4 x 256MB P7 P15 P8 P16 3200MB four way 4 x 256MB P3 P11 P4 P12 4 x 256MB P5 P13 P6 P14 4 x 256MB P7 P15 P8 P16 4 x 32MB P9 P17 P10 P18 3328MB four way 4 x 256MB P3 P11 P4 P12 4 x 256...

Page 190: ...B 4 Memory Configurations x ...

Page 191: ...Appendix C Option Boards Contents Introduction C 1 ...

Page 192: ...C 1 Option Boards Introduction Use this section of your user s guide for storing controller adapter installation procedures that accompany option boards you purchase after your server is installed ...

Page 193: ...Appendix D Devices Contents Introduction 1 ...

Page 194: ...D 1 Devices Introduction Use this section of your user s guide for storing device installation procedures that accompany add on peripheral devices you purchase after your server is installed ...

Page 195: ...Appendix E Network Operating Systems Contents Introduction 1 ...

Page 196: ...E 1 Network Operating Systems Introduction Use this section of your user s guide for storing your Network Operating System Configuration Guide ...

Page 197: ... components added to the system such as hard disk drives add in boards or printers Record the model and serial numbers of the unit and system baseboard The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The serial number of the baseboard is located along the left side of the board near the PCI expansion slot covers The location of serial number...

Page 198: ...rtyrtyrtyrtyry ...

Page 199: ... 2nd CPU 3rd CPU 4th CPU DIMMs Video Mem DRAM Diskette Drive A Diskette Drive B Tape Drive 1 Tape Drive 2 Tape Drive 3 Tape Drive 4 CD ROM Drive 1 CD ROM Drive 2 CD ROM Drive 3 CD ROM Drive 4 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 Hard Disk Drive 6 Hard Disk Drive 7 continued ...

Page 200: ...ber if available Date Installed Hard Disk Drive 8 Hard Disk Drive 9 Hard Disk Drive 10 Hard Disk Drive 11 Hard Disk Drive 12 Optional SCSI Controller Optional RAID Controller DigiBoard 1 DigiBoard 2 Network Controller 1 Network Controller 2 Monitor Keyboard Mouse External SCSI Peripherals ...

Page 201: ... or other media backup battery The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed base memory An area of memory between 0 and 640 kilobytes baud rate The speed with which data is transmitted during serial communication The computer s operating system and software program must be configured for the same baud rate as...

Page 202: ...in which a computer is set up to operate Some configurable options include CPU speed serial port designation and memory allocation coprocessor See math coprocessor CPU Central Processing Unit See microprocessor CRT Cathode Ray Tube The type of video display used in monitors for desktop computers D DC Direct Current The type of current available in the rechargeable battery packs used in portable co...

Page 203: ...s Some software requires EMS to operate EPROM Erasable Programmable Read Only Memory A type of memory device that is usually used to store system BIOS code This code can be erased with ultraviolet light but is not lost when the computer is powered off See also flash EPROM and ROM ESD Electrostatic Discharge expanded memory See EMS expansion slot See backplane slot extended memory The protected mem...

Page 204: ... type of hard disk drive with the control circuitry located inside the disk drive rather than on a drive controller card interface A connection between the computer and a peripheral device that enables them to exchange data See also parallel port and serial port ISA Industry Standard Architecture An industry standard for computers and circuit cards that transfer 16 bits of data at a time J jumper ...

Page 205: ...le A circuit board that plugs into a dedicated connector on the system board in your computer mouse A small input device that you guide on a flat surface to control the cursor movement and operation of the computer when using certain software programs N NVRAM Nonvolatile RAM A type of RAM that retains its contents even after the computer is powered off This memory stores EISA configuration informa...

Page 206: ... programs This type of memory must be periodically refreshed to maintain valid data and is lost when the computer is powered off See also NVRAM and SRAM real time clock The IC in your computer that maintains the time and date ROM Read Only Memory A type of memory device that usually is used to store system BIOS code This code cannot be altered and is not lost when the computer is powered off See a...

Page 207: ...d operating system SRAM Static RAM A temporary storage area for data and programs This type of memory does not need to be refreshed but it is lost when the computer is powered off See also NVRAM and RAM SVGA Super VGA A type of video display system that provides very high resolution text and graphics on analog color monitors system board The main circuit board in your computer It contains most of ...

Page 208: ...8 Glossary ...

Page 209: ......

Page 210: ... 904167 ...

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NEC HX4000, User Manual

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