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DT820 Phone User Guide

11 -173

Ch 11 - Phone Troubleshooting

. . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

P

HONE

T

ROUBLESHOOTING

11

Note:

The DT820 phones have a smaller screen display than is shown in the
examples in this section. You may have to scroll using the cursor pad and
softkeys to see all available options.

The following symbols represent the phone’s directional cursor pad and key pad:

D T 8 2 0 P H O N E D I S P L A Y

The



Up and



Down softkeys on the phone indicate to the user when there are

more options than displayed on the LCD screen.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

U S I N G T H E H E L P K E Y

You can use the Help key to view information about the softkeys that are displayed on
your phone.

1

Press the Help key.

2

Press the softkey for which you want to see Help information.

3

You can use the



Up and



Down softkeys or the

d

Up/

b

Down keys on the cursor

pad to scroll through the help information, if needed.

4

Press the Exit softkey to return to the previous screen.

Note:

Help screens may not be available for all the softkeys on your phone.

User actions/Keys

Digit key

Select corresponding menu Item

4-way scroll BACK key

c

(Redial key)

Return to User Settings menu

4-way scroll FORWARD key

a

(Directory key)

Select highlighted menu item

4-way scroll UP key

d

(Volume UP key)

Move to previous menu item

4-way scroll DOWN key

b

(Volume DOWN key)

Move to next menu item

ENTER key

b

(center button on cursor pad)

Select highlighted menu item

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Summary of Contents for DT820 ITY-6D

Page 1: ...DT820 Phone User Manual For UNIVERGE 3C Communications and SIP Net Platforms ...

Page 2: ......

Page 3: ...UNIVERGE 3C Communications and SIP Net Platforms H T T P W W W N E C C O M P A R T N U M B E R 5 4 0 4 4 1 R 6 D T 8 2 0 F I R M W A R E V E R S I O N 4 3 3 C U N I F I E D C O M M U N I C A T I O N S Y S T E M V E R S I O N 9 1 2 ...

Page 4: ...ntioned in this document are the property of their respective owners and are also subject to copyright trademark and intellectual property protection as applicable by law NEC Enterprise Communication Technologies Inc is a wholly owned subsidiary of NEC Corporation Japan All Rights Reserved UNIVERGE 3C documentation and UNIVERGE 3C System Requirements apply to the standard installation configuratio...

Page 5: ...0 441r2 June 2016 Edits and corrections NEC Std SIP 4 0 for DT820 540 441r3 June 2017 Edits and corrections NEC Std SIP 4 1 for DT820 540 441r4 January 2018 Edits and corrections NEC Std SIP 4 1 for DT820 540 441r5 March 2018 Edits and corrections for v9 1 0 540 441r6 August 2018 Edits and corrections NEC Std SIP 4 3 for DT820 DTG820C ...

Page 6: ... Number ________________________________________________________ System Release Version ________________________________________________________ R E G I O N A L C O N T A C T S N E C H E A D Q U A R T E R S A S I A O P E R A T I O N S NEC Corporation 7 1 Shiba 5 chome Minato ku Tokyo 108 8001 Japan Telephone 81 3 3454 1111 Fax 81 3 3798 1510 Website www nec co jp E U R O P E M I D D L E E A S T A ...

Page 7: ...W John Carpenter Fwy Irving TX 75063 2909 Telephone 1 800 240 0632 800 2400 NEC Fax 1 888 318 7932 Authorized Associates and Resellers Phone 1 800 752 6275 Fax 214 262 5566 Website www necam com W O R L D W I D E O F F I C E S For the latest information on offices in your area visit www nec com and select your area ...

Page 8: ...viii P N 540 441r3 DT820 Phone User Guide ...

Page 9: ...net Licensed Support 2 18 ITY 8LDX Phone Specifics 2 19 Programmable Key Information Display 2 19 Using the Scroll Key 2 22 Speed Dial Key Numbering for ITY 8LDX Phones 2 23 Presence Monitor Settings and Speed Dial Keys 2 23 ITY 6D 1 Phone Specifics 2 25 Speed Dial Key Numbering for ITY 6D 1 Phones 2 25 3 Installation 3 27 Before You Begin 3 27 Adjusting Angle of Tilt Leg 3 27 To raise tilt leg 3 ...

Page 10: ...at 4 38 To adjust the LCD contrast 4 38 To change the LCD Backlight Timeout DT820 only 4 38 To disable the Screen Saver DT820C only 4 39 To change the Screen Saver Waiting Time DT820C only 4 39 To edit the Dial Preference 4 39 To Clear User Settings 4 40 To Clear Personal Directory 4 41 To Clear Call History 4 42 To restart your phone 4 43 To view the phone settings 4 43 To view the firmware infor...

Page 11: ... 61 Unattended transfer 6 61 To shuttle between calls during an Attended Transfer 6 61 To split calls into two calls when transferring Transfer split 6 62 Advanced Messaging Features 6 62 Message Waiting Indication 6 62 Accessing Voice Mail 6 62 7 Programmable Keys 7 63 Speed Dial and Programmable Keys 7 64 Speed Dial Key Configuration 7 64 Duplicate Entries in Speed Dials 7 64 Using the Feature K...

Page 12: ...g star codes 8 98 Call Recording 8 98 Supervise a Call 8 98 View System Call History 8 101 To view call logs via the Microbrowser 8 101 To view the Conference listing 8 102 Search Directory Corporate Directory 8 104 To Search the 3C System Directory 8 104 Enhanced Programmable Keys 8 107 Enhanced BLFs 8 107 Using Enhanced Programmable Keys 8 108 Workgroup Features Enhanced BLF Keys 8 108 To place ...

Page 13: ... No Answer using star codes 9 126 To set Conditional Handset forwarding Busy using star codes 9 126 To clear Handset Forwarding Conditions 9 127 To clear Handset forwarding using star codes 9 127 Call Recording 9 128 Supervise a Call 9 129 View System Call History 9 132 To view call logs via the Microbrowser 9 132 List Conferences 9 133 To view the Conference listing 9 133 Search Directory Corpora...

Page 14: ... Outgoing Calls 10 152 To dial an internal number from the Call History using the handset 10 153 To dial an external number from the Call History 10 153 To add a Call History entry to the Personal Directory 10 153 To delete a specific entry from the Call History 10 156 To delete Call History for all Missed Received or Placed Calls 10 157 To delete all Call History information 10 157 The Personal D...

Page 15: ...one does not power up 11 176 Calling 11 176 The phone does not have a dial tone 11 176 The phone cannot make any calls 11 177 The phone cannot make any external calls 11 177 A Speed Dial Personal Directory entry is not working correctly 11 178 Telephone numbers from the Personal Directory or Call History are not dialing correctly 11 178 The phone does not ring 11 178 I cannot reconnect to a call o...

Page 16: ...Features C 194 Setup and Installation C 194 Headset Base Station Setup C 194 Enable the Headset port one the phone C 194 Enable EHS headset at the phoneset device C 194 Connect Phone to Headset Base Station C 195 To set external headset ringing Optional C 195 Headset Troubleshooting C 195 D Notices D 197 Third Party Software Disclaimer and Limitations D 197 Open Source License Acknowledgment D 197...

Page 17: ...Character Set 4 44 Lowercase Alphabetic Character Set 4 46 Numeric Character Set 4 47 Character entry mode Icon Displays 4 47 Secure Registration Icon 5 50 Secure Media Icon Secure Media Unsecure Signaling 5 50 Secured Unsecure Signaling and Media Scenarios Icons 5 50 TLS Errors 5 52 Monitor Presence Icons 7 68 Monitor Presence Icons 7 71 Monitor Presence Icons 7 73 Monitor Presence LED Colors for...

Page 18: ...nce Icons 10 163 Monitor Presence LED Colors for Speed Dial Keys 10 163 Monitor Presence Icons 10 167 Monitor Presence LED Colors for Speed Dial Keys 10 167 Monitor Presence Icons 10 170 Character entry mode Icon Displays 11 180 Commonly used terms in the UNIVERGE 3C documentation A 183 System Star Code Commands A 185 DT820 Minimum Maximum Power Consumption by available options D 201 ...

Page 19: ...evels 3 27 Leg stoppers 3 28 Adjust tilt leg High 3 28 Leg stoppers 3 29 Adjust tilt leg Low 3 29 Handset Connection 3 30 Phone LAN Connection 3 30 Headset Connector 3 31 LAN Cable Connection 3 31 Cursor Pad Up Down Keys 4 33 Secure Media Icon Secure Media Secure Signaling 5 50 Softkeys 6 53 Redial from Cursor Pad 6 56 Softkeys 7 63 Feature Key 9 117 Transfer Key 9 142 Transfer Key 9 143 Softkeys ...

Page 20: ...LI ST O F FI G URES 2 List of Figures DT820 Phone User Guide ...

Page 21: ...r SIP Net systems DT820 SIP Phones UNIVERGE 3C or SIP Net systems DT820C SIP Phones UNIVERGE 3C or SIP Net systems All acronyms abbreviations or descriptive terms imply general adherence under the UNIVERGE 3C product brand and serve as easy to use terminology throughout the system For a reference of system features and terms for the UNIVERGE 3C system please see the appendices of this manual SUPPO...

Page 22: ...O VERVI EW 1 2 DT820 Phone User Guide ...

Page 23: ...3C system or SIP Net platform For general information on using the phone see the Quick Reference Guide for the specific phone model For information on functionality specific to the 3C system platform see Appendix A 3C System Features For information on the functionality specific to the SIP Net platform see Appendix B SIP Net System Features NEC DT820 SERIES IP PHONE LINEUP DT820 ITY 6D 6 programma...

Page 24: ...hone User Guide DT820C ITY 8LCGX 8 Button with Desi less Display Full Color LCD Cursor keys LCD backlit and no fade control 3C SIP Net SV9500 and IG1000 supported Supports Plantronics EHS using APD 80 Supports Gigabit Ethernet by default Supports VPN 802 1x EAP TLS and IPv6 ...

Page 25: ... 8 2 0 PHONES DT820 Series Phones DT820 Phone User Guide 2 5 KEYS AND PARTS I T Y 8 L C G X D T 8 2 0 C S E R I E S P H O N E L A Y O U T A N D P A R T S Figure 2 1 ITY 8LCGX DT820C Series 1 2 11 10 9 8 7 4 5 15 14 13 12 6 3 16 ...

Page 26: ...rmation about that softkey 6 Programmable Keys The first programmable key is reserved as the Line Key Line Keys allow the user to select which line to operate on Any programmable keys not used as Line Keys can be programmed as Speed Dial Keys by the user or system administrator Numbers up to 24 digits can be assigned to Speed Dial Keys The numbers may be a telephone number or star hash codes 7 Fea...

Page 27: ...r key Press this key to transfer a call 14 Speaker key Controls the built in speaker which can be used for Hands Free dialing and conversations The LED on this key lights when the speaker is active 15 Cursor pad Use this key to navigate to various features The up and down keys on the cursor pad can be used to adjust the volume of the phone 16 Scroll key Press this key to scroll to the next page of...

Page 28: ... exit from the Menu or Help mode and go back to the telephone main screen 4 Softkeys The softkeys show the available features for your current activity Any feature shown at the bottom of the LCD is available The appropriate key is displayed on the screen according to the call handling process 5 Help key Press the Help key and then press a softkey to display information about that softkey 6 Program...

Page 29: ...such as Call History Personal Directory or User Settings 12 Hold key Press this key to place a call on hold 13 Transfer key Press this key to transfer a call 14 Speaker key Controls the built in speaker which can be used for Hands Free dialing and conversations The LED on this key lights when the speaker is active 15 Cursor pad Use this key to navigate to various features The up and down keys on t...

Page 30: ... N TO T HE DT 8 2 0 PHONES DT820 Series Phones 2 10 DT820 Phone User Guide I T Y 6 D 1 D T 8 2 0 S E R I E S P H O N E L A Y O U T A N D P A R T S Figure 2 3 ITY 6D 1 DT820 Series 1 2 11 10 9 8 7 4 5 15 14 13 12 6 3 ...

Page 31: ...l handling process 5 Help key Press the Help key and then press a softkey to display information about that softkey 6 Programmable Keys The first programmable key is reserved as the Line Key Line Keys allow the user to select which line to operate on Any programmable keys not used as Line Keys can be programmed as Speed Dial Keys by the user or system administrator Numbers up to 24 digits can be a...

Page 32: ...he LED on this key lights when the speaker is active 15 Cursor pad Use this key to navigate to various features The up and down keys on the cursor pad can be used to adjust the volume of the phone Feature Icon Description Black and White Color Registered Indicates the phone is currently registered with a SIP server Unregistered Indicates the phone is currently not registered with any SIP servers T...

Page 33: ...ows the total number of calls Page Count The first number shows the page you are currently on and the second number shows the total number of pages in the current menu Cursor Display of the cursor pad keys up down left and right that can be used to navigate the menus from the current cursor position Transfer Conference Call Transfer the primary call to a secondary call OR Initiate a 3 party confer...

Page 34: ...r 3C system only This icon indicates Call Forwarding on No Answer is active Call Recording 3C system only This icon indicates Call Recording is active Keypad in first letter uppercase entry mode This icon indicated that the keypad will generate the first letter in a word in uppercase characters and the rest of the letters in a word in lowercase characters when entering data Example Abc D Efg To sw...

Page 35: ... telephone keypad USB Port Drain Note This feature is only available on DT730G phones This icon indicates that the device connected to the USB port of the DT730G phone is drawing current beyond the normal Max 500mA range If a device is overdrawing current from USB port power supply to the USB port is stopped until the device is removed Signaling Media Registration Icon Media Security Icon Black an...

Page 36: ... the volume level of the headset when you are on a call Handset Call Volume Shows the volume level of the handset when you are on a call Speaker Call Volume Shows the volume level of the speaker while you are on a call Menu Items Description 1 Personal Directory Opens the Personal Directory 2 Call History Invokes Call History You can view infor mation about Missed Calls Placed Calls and Received C...

Page 37: ...bottom of the LCD display the names of available functions names of user assigned functions and names of functions assigned by a specific softkey pattern Displayed softkeys can vary depending on the state of the phone and your network settings Note Softkey functionality is only available for phones with LCD displays Commonly used softkeys include NewCall Generates dial tone for a call Voicemail Au...

Page 38: ...Call History Personal Directory and Speed Dial screens press this softkey to delete the currently highlighted information Options In the Call History menus press this softkey to view the options for the entry including dialing and Personal Directory options Note Not all softkeys may be available on your system For details on the softkeys on your system contact your system administrator Exit and He...

Page 39: ...re 2 6 Scroll key The Page Icon indicates the currently displayed page You can change pages using the Scroll key The display offers the following Programmable Keys on the four pages available on the display The name or number assigned to each configured key is shown If Presence Monitoring is configured for the key an icon shows the current presence status of that line The current page number is al...

Page 40: ...e User Guide Figure 2 7 ITY 8LD a Monitor Icons Table 2 7 Monitor Presence Icons for ITY 8LD phones Type Status Programmable Key LED LED DESI Less Icon Line Key Registered LED is not lit Unregistered LED is not lit Speed Dial Key No Monitoring Not Available LED is not lit a b c b a ...

Page 41: ... LED is not lit Ringing SIP Net Blinking Red Ringing 3C system Blinking Green Subscription Failed LED is not lit Online 3C system only Green On the Phone Red Held Blinking Red Busy Red Key Type Description Line Key Default line text Programmed Speed Dial Key Speed Dial name Empty Programmable Key No information is shown Type Status Programmable Key LED LED DESI Less Icon ...

Page 42: ...grammable keys as Speed Dial Keys on ITY 8LDX phones see Speed Dial and Programmable Keys on page 7 64 Page Number Programmable Keys Behavior 1 Programmable Keys 2 9 Key 1 is the Line Key A black background on a page number indicates the currently displayed page A white background on a page number indicates the page is inactive 3C system A flashing alternating white and black background on a page ...

Page 43: ...ITY 8LDX Speed Dial Key Numbering Presence Monitor Settings and Speed Dial Keys If you have Visual monitor settings for a Speed Dial entry the presence Available Busy or Offline of the line is shown by the LED Color Table 2 10 Monitor Presence LED Colors for Speed Dial Keys Type Status Programmable Key LED Line Key Registered LED is not lit Unregistered LED is not lit Speed Dial Key No Monitoring ...

Page 44: ...e still supported on all phone models but if the second LCD is not on the phone or the phone is not licensed for the same number of keys as another phone you use no details for programmed entries can be shown The programmed keys for the user will still be available for however may keys that phone supports and all entries in the user s Personal Directory are also available BLF Idle LED is not lit R...

Page 45: ...T HE DT 8 2 0 PHONES ITY 6D 1 Phone Specifics DT820 Phone User Guide 2 25 I T Y 6 D 1 P H O N E S P E C I F I C S Speed Dial Key Numbering for ITY 6D 1 Phones Figure 2 10 DT820 ITY 6D 1 Speed Dial Key Numbering 2 3 4 5 6 ...

Page 46: ...I NTRO DUCTI O N TO T HE DT 8 2 0 PHONES ITY 6D 1 Phone Specifics 2 26 DT820 Phone User Guide ...

Page 47: ... phone to the network For information on configuring a phone for connection to the network contact your system administrator Read through the installation procedures and assemble any equipment required to install the phone 10 BASE T 100 BASE T TX LAN cable power adapter tapered rod screwdrivers etc ADJUSTING ANGLE OF TILT LEG The angle of the tilt leg can be adjusted in two levels Figure 3 1 Tilt ...

Page 48: ...8 DT820 Phone User Guide Figure 3 2 Leg stoppers 3 Adjust the tilt leg and return the phone to the upright position Figure 3 3 Adjust tilt leg High To lower tilt leg 1 Turn the phone upside down 2 Push in the leg stoppers ...

Page 49: ...d return the phone to the upright position Figure 3 5 Adjust tilt leg Low CONNECTING THE PHONE To attach the handset 1 Insert the coiled cord plug into the HANDSET connector on the back of the phone until you hear a click 2 Thread the coiled cord through the groove as shown in the figure below ...

Page 50: ...cal area network 2 Thread the LAN cable through the groove on the bottom of the tilt leg Figure 3 7 Phone LAN Connection To connect a headset Optional Note For information on connecting a Jabra Bluetooth headset to your phone see Appendix C EHS Bluetooth Headset Support 1 Press the Menu key on the phone 2 Select 3 User Settings 3 Select 2 Headset 4 Select 1 Enable Disable 5 Select 2 Enable 6 Press...

Page 51: ...he phone You can connect a computer to the network through the phone using a LAN cable if there are a limited number of available ports on your local area network Note If a device that is connected through the PC port on the back of the phone is having connection issues contact your system administrator to verify that the PC port is enabled on the phone 1 Insert the LAN cable into PC connector on ...

Page 52: ...I NSTALLATI O N 3 32 DT820 Phone User Guide ...

Page 53: ...P H O N E D I S P L A Y The Up and Down softkeys on the phone indicate to the user when there are more options than displayed on the LCD screen B A S I C S E T U P W I T H T H E C U R S O R P A D Figure 4 1 Cursor Pad Up Down Keys User actions Keys Digit key Select corresponding menu Item 4 way scroll BACK key c Redial key Return to User Settings menu 4 way scroll FORWARD key a Directory key Selec...

Page 54: ...Up b Down key multiple times and cannot press and hold to adjust the volume To adjust the call volume headset Press the d Up b Down key on the Cursor pad during call operation You must press the dUp b Down key multiple times and cannot press and hold to adjust the volume To adjust the call volume speaker Press the d Up b Down key on the Cursor pad during speaker phone operation You must press the ...

Page 55: ...downloaded from the boot server If you select this entry it will not be saved and your ringtone settings will not change To select an External Ringtone 1 Press the Menu key 2 Select 3 User Settings 3 Select 1 Ringtone 4 Select 2 External Ringtone By default your current external ringtone is selected Use the and keys to scroll through the list of ringtones or use the phone keypad to select a specif...

Page 56: ... headset Note Hold reminder tone soft ring ringer volume and preview of the User Adjustable Ringtones on selection may not be supported by the headset They are only played on the phone speaker when Headset Ringing is set to Phone or Phone and Headset 1 Press the Menu key 2 Select 3 User Settings 3 Select 2 Headset 4 Select 2 Ringing 5 Do one of the following To enable ringing on the headset only s...

Page 57: ...ey and use the telephone keypad to enter new volume level 6 Press Enter b on the cursor pad or the OK softkey to accept the setting You can also press the Cancel softkey to exit without making any changes Note The setting defaults to 19 maximum tone volume To change the Display Language 1 Press the Menu key 2 Select 3 User Settings 3 Select 4Language 4 Select the desired language and press Enter b...

Page 58: ...t the LCD contrast 1 Press the Menu key 2 Select 3 User Settings 3 Select 6 LCD Settings 4 Select 1 LCD Contrast 5 Use the and softkeys to adjust the LCD contrast 6 Press Enter b on the cursor pad or the OK softkey to accept the setting You can also press the Cancel softkey to exit without making any changes To change the LCD Backlight Timeout DT820 only You can adjust the timeout of the LCD backl...

Page 59: ...ss Enter b on the cursor pad or the OK softkey to accept the setting You can also press the Cancel softkey to exit without making any changes To change the Screen Saver Waiting Time DT820C only 1 Press the Menu key 2 Select 3 User Settings 3 Select 8 Screen Saver Settings 4 Select 2Waiting Time 5 Enter a value between 1 and 999 seconds The default value is 120 seconds 6 Press Enter b on the cursor...

Page 60: ...hout making any changes Note For more information on the Personal Directory see The Personal Directory on page 10 157 For more information on Speed Dials see Speed Dial and Programmable Keys on page 7 64 C L E A R U S E R S E T T I N G S The following menus are used to delete information from the Flash memory Selecting Clear User Settings restores all user settings to their default value Selecting...

Page 61: ...ehavior on certain specific user actions key events pertaining to this screen Digit key No Operation 4 way scroll BACK key Redial key Discard changes and return to Clear Settings 4 way scroll FORWARD key Directory key No Operation 4 way scroll UP key Volume UP key No Operation 4 way scroll DOWN key Volume DOWN key No Operation ENTER key Restore all User settings to their default values Softkey Fea...

Page 62: ... Confirmation acceptable user actions keys Note There are no menu items associated with Confirm Menu settings 4 way scroll DOWN key Volume DOWN key No Operation ENTER key Erase all Personal Directory entries and Speed Dial Key information on the phone Softkey Feature Description Cancel Discard changes and return to Clear Settings OK Clear all Call History information on the phone Acceptable User A...

Page 63: ...more information Note You cannot change these settings on your phone To change any of these settings contact your system administrator To view the phone settings 1 Press the Menu key 2 Select 6 Status 3 Select 1Terminal Information to view the hardware and firmware information for your phone or select 2 Network Information to view the network information for your phone or select 3 SIP Information ...

Page 64: ...r the Up and Down softkeys to scroll to the Max Calls screen 5 Press the Exit softkey to return to the Status menu Note You cannot change these settings on your phone To change any of these settings contact your system administrator S P E E D D I A L A N D P E R S O N A L D I R E C T O R Y C H A R A C T E R S E T S The following tables show the character sets uppercase lowercase and numeric that a...

Page 65: ...IGURATION Speed Dial and Personal Directory Character Sets DT820 Phone User Guide 4 45 C F I L O R V Y À È Ì 5 Ñ S Ù Z Á É Í Ò ß Ú 9 Â Ê Î Ó 7 Û Ã Ë Ï Ô Ü Ä 3 4 Õ 8 Å Ö Æ Ç Ø _ 2 6 i 1 Uppercase Characters 1 2 3 4 5 6 7 8 9 0 ...

Page 66: ...y Character Sets 4 46 DT820 Phone User Guide Table 4 9 Lowercase Alphabetic Character Set Lowercase Characters 1 2 3 4 5 6 7 8 9 0 a d g j m p t w 0 Space b e h k n q u x c f i l o r v y à è ì 5 ñ s ù z á é í ò ß ú 9 â ê î ó 7 û ã ë ï ô ü ä 3 4 õ 8 å ö æ ç ø _ 2 6 i 1 ...

Page 67: ...ssing the key Note The full numeric character set is only available when you are in a field that also allows alphabetic input If you are not in a field that allows for alphabetic input the only special characters you can enter are and Table 4 10 Numeric Character Set Table 4 11 Character entry mode Icon Displays Numeric Characters 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 _ Feature Icon Keypad in fi...

Page 68: ...BASI C SETTI NG S C ONF IGURAT ION Speed Dial and Personal Directory Character Sets 4 48 DT820 Phone User Guide ...

Page 69: ...he phone indicate to the user when there are more options than displayed on the LCD screen SECURE CALLS S E C U R E C A L L I C O N D I S P L A Y A call is secure when both the signaling and the media are secure Different icons are used to indicate the security of the phone s signaling and the security of the media Secure Signaling A lock symbol appears in the registration icon when secure signali...

Page 70: ...he details for possible scenarios with secured and unsecured signaling and media Table 5 3 Secured Unsecure Signaling and Media Scenarios Icons Music On Hold When the phone is placed on hold the media is renegotiated The media may change from SRTP to RTP The Media Icon will update accordingly Black and White Color White Background Black Background Color White Background Black Background Color Sign...

Page 71: ...en the authenticator is not configured with a valid authentication server The Held screen is displayed when the phone receives an EAPOL Failure from the authenticator in response to the EAP Response Identity message This case happens when the authenticating server or the supplicant have incorrect credentials The Acquired screen is displayed intermittently when the phone has received an EAPOL Reque...

Page 72: ...current 802 1X status of the phone is displayed on the Network Information status screen Menu Status Network Information If 802 1X status enabled the phone displays the current Authentication state as Authenticated Held or Connecting Error Message Cause s TLS Bad Certificate Bad certificate TLS Certificate Expired Certificate expired TLS Certificate Revoked Certificate revoked TLS Decrypt Error Si...

Page 73: ...here are more options than displayed on the LCD screen Note The softkeys are buttons that change function depending on the situation Each softkey s current function is displayed on the LCD screen above the button on the phone Figure 6 1 Softkeys User actions Keys Digit key Select corresponding menu Item 4 way scroll BACK key c Redial key Return to User Settings menu 4 way scroll FORWARD key a Dire...

Page 74: ...Line Key To reject an incoming call Press the Reject softkey The call will be routed in accordance with your defined forwarding conditions I N C O M I N G C A L L R I N G I N G T O N E S Different ring tones can be used to distinguish between internal external and auto answer intercom call calls The cadences of the ring tones are established through configuration parameters For more information ab...

Page 75: ...onds for the call to be automatically dialed The call proceeds to the dialed party Note You can also dial the number then lift the telephone handset or press the Headset softkey to initiate a call S T A R C O D E S A N D P I N C O D E S I N P L A C E D C A L L S PIN code masking may be enabled on your phone If it is enabled all digits dialed after the are replaced with x on the display and in the ...

Page 76: ... enable an external headset on page 4 36 you can either use the telephone handset or your headset when you make and receive calls To make calls with your headset If you are using a headset it is assumed that the telephone handset in the on hook position when you are making calls 1 Press the NewCall softkey to receive dial tone 2 Enter the telephone number 3 Press the Dial softkey to initiate the c...

Page 77: ...le you are on a call if you press the Headset softkey while the telephone handset is on hook your call will be dropped Make sure you pick up the telephone handset to continue your call before you press the Headset softkey C A L L W A I T I N G C O N C U R R E N T C A L L S Note The call waiting feature and maximum number of concurrent calls you can receive is determined by your system administrato...

Page 78: ...other call C A L L T R A N S F E R R I N G A N D C O N F E R E N C I N G CONFERENCING CALLS The phones support 3 party conferencing Conference Reminder Tone A Conference Reminder tone may be enabled on your phone If enabled a reminder tone is played periodically when you have established a 3 party conference call from your telephone You may also hear the phone if you a called party on another 3 pa...

Page 79: ...ll will hear music on hold 2 Press the NewCall softkey to start a new phone call 3 Use the key pad to dial the telephone number of the party to be joined in the conference 4 Press the Dial softkey to initiate the call or wait a few seconds for the call to be automatically dialed Note This call is treated as a separate phone call and cannot be added to any 3 party conference call that is in progres...

Page 80: ...peaker key while the phone for the new call is still ringing the other two parties are connected in a blind transfer call Note Do not hang up the telephone handset or press the Speaker key unless you want the two calls to be connected in a blind transfer call You can hang up the telephone handset or press the Speaker key after you connect with all the callers To end a three party conference call p...

Page 81: ...ers you may be able to transfer calls to external numbers You will be disconnected from both calls when your phone dials the external number Unattended transfer An Unattended Transfer can be done when you want to verify that the dialed extension rings or if you want to do a blind transfer where you do not wait to see if the other caller answers the call but you did not use the Blind softkey If the...

Page 82: ... softkey to split the transferred call into two separate calls You will stay connected to each party but each will be treated as a separate phone call You can use the Shuttle softkey to switch between calls A D V A N C E D M E S S A G I N G F E A T U R E S MESSAGE WAITING INDICATION If configured on your phone by your system administrator the phones have a call indicator lamp at the right top corn...

Page 83: ... pad and key pad D T 8 2 0 P H O N E D I S P L A Y The Up and Down softkeys on the phone indicate to the user when there are more options than displayed on the LCD screen Note The softkeys are buttons that change function depending on the situation Each softkey s current function is displayed on the LCD screen above the button on the phone Figure 7 1 Softkeys User actions Keys Digit key Select cor...

Page 84: ... and same number as an existing entry Using the Feature Key Note Network configuration determines how the Feature key behaves on your network Contact your system administrator The Feature key on the telephone is used to program Speed Dial Keys and access the Microbrowser if supported Depending on the network configuration for your system the Feature key is operated in one of the following ways Fea...

Page 85: ...am the Speed Dial Key 4 Press the Exit softkey 5 Do one of the following To return to the main phone screen without making any changes to the entry press the Exit softkey or the Feature Key To view the information for another Speed Dial key press that Speed Dial key If the key is not programmed as a Speed Dial Key you will be prompted to program the Speed Dial Key SPEED DIAL KEY OPERATION When you...

Page 86: ...r system SPEED DIAL KEY PROGRAMMING EXAMPLES Speed Dial Keys can be programmed in two ways Using the Feature Key Added from the Personal Directory When you program a Speed Dial Key using the Feature Key you can select to also add the entry to the Personal Directory or to not add the entry to the Personal Directory If an entry is not added to the Personal Directory it will not show up when you view...

Page 87: ... Personal Directory Character Sets in your phone s User Guide To move the cursor position in the LCD screen use the right and left cursor pad keys Note Fewer than 24 characters may be displayed depending upon the contents of the this field since a proportional font is used to display the field 4 Use the telephone keypad to enter a phone number for the entry and press Enter b on the cursor pad or t...

Page 88: ...ory 3 Visual and Soft Ring Presence state is shown visually using the LED on the Speed Dial Key and a Presence icon is shown in the Personal Directory When a call is ringing on the monitored terminal play a soft ring tone Note Option 3 Visual and Soft Ring is only valid for SIP Net platforms Contact your system administrator to determine if Soft Ring is available on your system If you have Visual ...

Page 89: ... information will be listed in the Personal Directory similar to all other Personal Directory entries and you can also view the entry information using the Feature Key To add a Programmable Key as a Speed Dial Key with a Personal Directory entry using the Feature Key 1 Enter the programmable mode for your phone The Feature key LED lights a steady red 2 Do one of the following ITY 6D Phones Press t...

Page 90: ...mable Key for the Speed Dial use the telephone keypad to enter the other Programmable Key number and press Enter b on the cursor pad or the OK softkey The number of available Sped Dial Keys and their associated numbers depend on your model of phone For more information on the valid Speed Dial Keys for the specific phone models see Speed Dial Key Numbering in your phone s User Guide 6 Select the mo...

Page 91: ...n displays telling you the speed dial has been updated Press Enter b on the cursor pad or the OK softkey 10 To return to the main phone screen press the Exit softkey or the Feature Key To add a Programmable Key as a Speed Dial Key with a Personal Directory Entry from the Personal Directory 1 Press the Menu key or cursor pad to access the Personal Directory 2 Press the More softkey and then the Add...

Page 92: ...te Fewer than 24 characters may be displayed depending upon the contents of the this field since a proportional font is used to display the field 5 6 Use the telephone keypad to enter a Speed Dial number for the entry and press Enter b on the cursor pad or the OK softkey Speed Dial entries can be internal or external numbers The number of available Sped Dial Keys and their associated numbers depen...

Page 93: ...y Table 7 3 Monitor Presence Icons If you have Visual monitor settings for a Speed Dial entry the presence Available Busy or Offline of the line is shown by the LED Color Table 7 4 Monitor Presence LED Colors for Speed Dial Keys Type Status Icon Line Key Registered Unregistered Speed Dial Key No Monitoring Not Available BLF Idle Ringing SIP Net Ringing 3C system Subscription Failed Online 3C syste...

Page 94: ...e and different numbers are allowed Multiple entries with the same name and same number are not allowed An error is displayed if you create an entry with the same name and same number as an existing entry To change the name or number select 1 Name or 2 Number to edit the field before trying to save the entry again If the Speed Dial number for a new Personal Directory entry is already used for anot...

Page 95: ...lines that are internal to your system You cannot monitor external or outside lines Valid options for monitoring are 1 None Do not monitor presence state changes for this Speed Dial Key 2 Visual Presence state is shown visually using the LED on the Speed Dial Key and a Presence icon is shown in the Personal Directory 3 Visual and Soft Ring Presence state is shown visually using the LED on the Spee...

Page 96: ... shown by the LED Color Table 7 6 Monitor Presence LED Colors for Speed Dial Keys BLF Idle Ringing SIP Net Ringing 3C system Subscription Failed Online 3C system Phone is Online On the Phone Phone is in use Held 3C system Busy Type Status Programmable Key LED Line Key Registered LED is not lit Unregistered LED is not lit Speed Dial Key No Monitoring Not Available LED is not lit Type Status Icon ...

Page 97: ...d Multiple entries with the same name and same number are not allowed An error is displayed if you create an entry with the same name and same number as an existing entry To change the name or number select 1 Name or 2 Number to edit the field before trying to save the entry again If the Speed Dial number for a new Personal Directory entry is already used for another entry you will see an error wh...

Page 98: ...mation or add the new information to a different Speed Dial Key To edit the Speed Dial Key see Editing Speed Dial Keys on page 7 79 3 Use the telephone keypad to enter a name for the Speed Dial and press Enter b on the cursor pad or the OK softkey Up to 24 characters may be entered for the name Press the Delete softkey to delete the last character entered or press the Cancel softkey to return to t...

Page 99: ...he last character entered or press the Cancel softkey to return to the previous screen 6 Since you can only set presence monitoring for a Speed Dial that is an internal line select 1 None then press Enter b on the cursor pad or the OK softkey You can also press the Cancel softkey to return to the previous screen 7 For a star or hash code sequence you probably do not want the entry to show up in yo...

Page 100: ... softkeys to scroll to the field you want to edit b Press the More softkey and then the Edit softkey to edit the field Use the Cursor Pad a Use the d Up and b Down keys on the Cursor pad to scroll to the field you want to edit b Press Enter b on the cursor pad to edit the field 5 Edit the desired field s 1 Name a To edit the name use the telephone keypad and cursor pad Use the left cursor key on t...

Page 101: ...his field since a proportional font is used to display the field b Press Enter b on the cursor pad or the OK softkey 3 Speed Dial a To delete the speed dial press the Delete softkey Or To edit the speed dial use the left cursor key on the cursor pad to backspace and then press the Delete softkey to delete the number that is before the cursor Use the telephone keypad to edit the number The number o...

Page 102: ... ring tone Note Option 3 Visual and Soft Ring is only valid for SIP Net platforms Contact your system administrator to determine if Soft Ring is available on your system If you have Visual Monitor Settings for an entry in the Directory that also has an assigned Speed Dial the presence Available Busy or Offline of the line is shown in the Directory Table 7 7 Monitor Presence Icons If you have Visua...

Page 103: ...al Directory If you receive an incoming call from this number it will not show the name or number from the saved Speed Dial 2 Show in Directory This information is saved to the Personal Directory in addition to the saved Speed Dial key When you browse the Personal Directory there will be an entry for this information If you receive an incoming call from this number it will show the name and number...

Page 104: ... more Speed Dial Keys press the Speed Dial Key for that entry and repeat steps 3 through 7 To return to the main phone screen press the Exit softkey or the Feature Key DELETING SPEED DIAL KEYS A Speed Dial entry can be just a Speed Dial key or it can be a Personal Directory entry that is assigned to a Speed Dial Key You can delete just the Speed Dial entry or the entire Speed Dial and Personal Dir...

Page 105: ... not be deleted 7 Press Enter b on the cursor pad or the OK softkey Note For Speed Dial entries that are set as read only by your system administrator an error is displayed and the entry is not deleted 8 Do one of the following To delete more Speed Dial entries press the Speed Dial Key for that entry and repeat steps 3 through 7 To return to the main phone screen press the Exit softkey or the Feat...

Page 106: ...TY 8LD and ITY 8LCGX Phones Press the Scroll Key to scroll to the desired page then press the Speed Dial Key that you want to edit The programmable key LED flashes and the Speed Dial information for the key is shown 3 Press the Delete softkey 4 Press the Enter b on the cursor pad or the OK softkey to confirm The entry will be deleted as a Speed Dial 5 Press Enter b on the cursor pad or the OK soft...

Page 107: ... E R Note For more information on using the Barge Monitor or Hot Desking see the Supplemental Features Guide FEATURE KEY WITH THE MICROBROWSER The Feature key on the telephone is used to program Speed Dial Keys and access the Microbrowser on your phone Pressing the Feature key opens a screen that lets you enter the programmable mode on your phone or go to the Microbrowser on your phone User action...

Page 108: ...s home page press the Home softkey H O M E P A G E The home URL displays the Microbrowser Home page To view the Microbrowser Home page 1 Press the Feature key 2 Press the Home softkey The Microbrowser home page opens Note You may see different menu items on your home page depending on the network configuration and the status of your phone The Microbrowser Home Page handles the following events Sof...

Page 109: ... you have a call that is available for recording Stop Recording Call Opens the Stop Recording screen This option only displays when you have a call that is currently recording Supervise a Call Opens the Supervise screen View System Call History Opens the View Call Log screen List Conferences Opens the List Conferences screen Search Directory Opens the Search Directory screen Soft Key Features Expl...

Page 110: ...ot Desking Login page and the keypad is in numeric entry mode When the Hot Desking Password field has focus the characters entered are hidden by characters The Hot Desking Extension and Password fields accept a maximum of 24 characters The Hot Desking Login page handles the following events Soft Key Features Explanation Delete Deletes previously entered character Back Return to the microbrowser Ho...

Page 111: ...onds to connect to the microbrowser home page 3 Select Hot Desking Logout 4 The phone will log out of your Hot Desking session Soft Key Features Explanation Back Return to the microbrowser Home page OK Exit the microbrowser to the appropriate call status screen Hard Key Features Explanation 4 way scroll BACK key Redial key Return to the microbrowser Home page 4 way scroll FORWARD key Directory key...

Page 112: ...nditional handset forwarding requirements set from the phoneset apply to address based users only 72 73 Handset Forwarding and Handset Forwarding options from the phoneset are not supported for User Centric enabled users User Centric enabled users must use supported 3C system client applications to set forwarding conditions The Handset Call Forwarding pages allow you to set change and delete hands...

Page 113: ...mary address of the phone has any other forwarding conditions the handset forwarding conditions are pre pended to all profiles All forwarding conditions are evaluated by the MGC when processing a call regardless of where they are invoked S E R V I C E C O N D I T I O N S Multiple Handset Forwarding Conditions must be enabled for the user in the System Initialization settings for users to set multi...

Page 114: ...owser to the appropriate call status screen Select Select highlighted menu item Hard Key Features Explanation 4 way scroll BACK key Redial key Exit the micro browser to the appropriate call status screen 4 way scroll FORWARD key Directory key Select highlighted menu item 4 way scroll UP key Volume UP Key Move to previous menu item 4 way scroll DOWN key Volume DOWN Key Move to next menu item ENTER ...

Page 115: ...ey Volume UP Key Remain on existing screen move cursor up 4 way scroll DOWN key Volume DOWN Key Remain on existing screen move cursor down ENTER key Select the highlighted item and proceed to the settings screen to enter phone number s if applicable Soft Key Features Explanation Delete Deletes previously entered character Back Return to the previous screen Exit Exit the microbrowser to the appropr...

Page 116: ...tiple handset forwarding conditions may be enabled for your phone To enter additional numbers hang up the phone and then lift the handset to enter an additional number example 72 forwarding number hang up 72 another forwarding number hang up To set Conditional Handset forwarding No Answer using star codes 1 Lift the handset from the phone 2 Dial 62 forwarding number When your phone is not answered...

Page 117: ...y 2 Press the Home soft key or wait 2 seconds to connect to the microbrowser home page 3 Select Handset Forwarding 4 Select Clear forwarding This page handles the following events 5 The phone clears all of the handset forwarding settings that are applied to the phone Note This only clears the handset forwarding settings applied to the phone Administrator configured or system level forwarding setti...

Page 118: ...R D I N G C A L L Press the Record key while an an On Demand recording is active to stops recording SUPERVISE A CALL S U P E R V I S E A C A L L B A R G E M O N I T O R The 3C system allows users to be granted rights to supervise an address group If a user has supervisor rights they can monitor or barge into a call in progress on any address in the group Selecting Supervise invokes the following X...

Page 119: ... 4 way scroll FORWARD key Directory key Opens the Address Group detail screen If you do not have Supervise privileges no operation Volume UP Key 4 way scroll UP key Move to previous menu item If you do not have Supervise privileges no operation 4 way scroll DOWN key Volume DOWN Key Move to next menu item If you do not have Supervise privileges no operation ENTER key Opens the Address Group Detail ...

Page 120: ...is active move audio to handset and keep focus on current screen Speaker key On Hook handset behavior If speaker is ON turn speaker OFF and keep focus on current screen Off Hook handset behavior If speaker is OFF turn Speaker ON and keep focus on current screen If speaker is ON activate handset and keep focus on current screen Headset active behavior Turn Speaker ON and keep focus on current scree...

Page 121: ...ome page 3 Select View System Call History Selecting the View System Call History item invokes the Call Log page Barge Opens the Barge page and starts a Barge session on the call where you can speak to all parties on the call Hard Key Features Explanation 4 way scroll BACK key Redial key Returns to the Select Call screen 4 way scroll FORWARD key Directory key No operation 4 way scroll UP key Volum...

Page 122: ...if first menu item is selected b Move to next menu item does not show if last menu item is selected Exit Exit the microbrowser and return to the appropriate call screen Dial Dial the highlighted number Hard Key Features Explanation 4 way scroll BACK key Redial key Return to microbrowser home page 4 way scroll FORWARD key Directory key Dial the highlighted number 4 way scroll UP key Volume UP Key M...

Page 123: ...e page 4 way scroll FORWARD key Directory key Show the details for the highlighted menu item 4 way scroll UP key Volume UP Key Move to previous menu item 4 way scroll DOWN key Volume DOWN Key Move to next menu item ENTER key Opens the Conference Bridge details page Soft Key Features Explanation Refresh Refresh the conference status information Back Return to the previous screen Exit Exit the micro...

Page 124: ...ned by the phone To Search the 3C System Directory 1 Press the Feature key 2 Press the Home softkey or wait 2 seconds to connect to the microbrowser home page 3 Select Search Directory 4 Enter your search string and press the OK soft key The Search Directory search string can be a name or a number The search string field has focus upon entering this page The keypad is in lower case character entry...

Page 125: ...ers The Search Directory page handles the following events Lowercase characters 1 2 3 4 5 6 7 8 9 0 a d g j m p t w Space b e h k n q u x 0 c f i l o r v y 1 2 3 4 5 6 s 8 z 7 9 _ Numeric characters 1 2 3 4 5 6 7 8 9 0 Soft Key Features Explanation Delete Deletes previously entered character Back Return to the Home page Exit Exit the microbrowser to the appropriate call status screen OK Sends cont...

Page 126: ...to left 4 way scroll FORWARD key Directory key Remain on existing screen move cursor to right 4 way scroll UP key Volume UP Key No operation 4 way scroll DOWN key Volume DOWN Key No operation ENTER key Sends contents of search string field to the Web Server Soft Key Features Explanation Back Return to the previous screen OK Exit the microbrowser and return to the appropriate call status screen Har...

Page 127: ... the 3C System Web Server Hot Desk Login Logoff Record Call Monitor Supervise Call Handset Call Forwarding List Conferences Search Directory Call Logs ENHANCED BLFS Enhanced BLFs provide the phone user with single press access to phone functionality depending upon the state of the phone and upon the state of the BLF s Subscribed Address Pickup Pickup provides you with the ability to answer a call ...

Page 128: ... operation fails and you remain connected to the caller the same as before you started the transfer operation S I N G L E P R E S S B E H A V I O R To place a call to a member of your workgroup You can use a programmed key to directly place calls to another member of your workgroup While your phone and the other workgroup member s phone is idle do one of the following To make a hands free or heads...

Page 129: ... call on your phone To use your phone handset for the call Pick up your phone handset then press the key for the workgroup member to pick up the call from that address M U L T I P R E S S B E H A V I O R To place a call to a member of your workgroup You can use a programmed key to place calls to other workgroup members While your phone and the other workgroup member s phone is idle do one of the f...

Page 130: ...ber to automatically put your current call on hold and pick up the ringing call If you are on a call and want to pick up the ringing call for the workgroup member place your current call on hold and then press the key for the workgroup member to pick up the ringing call To transfer a call to a member of your workgroup 1 While on a call press the key for the workgroup member you want to transfer th...

Page 131: ...ress the Call Back key to set call back to the last dialed number If the number can be monitored for presence the key will show presence information for the number The key stays configured for call back to that number until the number is dialed or call back is manually cleared If you attempt to place a new call to another number and then want to set call back for that number you must reset the Cal...

Page 132: ...e call control home screen and through the LED on the Record key for phones with a Desi less screen Table 8 2 Call recording indications Event Record Key LED Icon Call Control and Desi less Secondary Screen Description On Demand recording Steady Red Indicates that the call is being recorded by On Demand Recording On Demand recording On Hold local or remote hold Off None When the recording is stopp...

Page 133: ... log on to the phone The following screen is shown 3 Press the OK to exit the screen The LED on the Hot Desk key turns off when you exit this screen Note Due to system polling it may take up to 5 minutes before your name and extension are shown on the phone after you log in To log out of your Hot Desk session 1 While you are in a Hot Desk session press the Hot Desk Key You are logged out off the p...

Page 134: ...to a Personal or Corporate directory entry it overrides Trunk dialing and the call is placed as a normal outbound call to the configured number DND KEY The DND key can be used to enable and disable Do Not Disturb on your phone If configured for your system it can also serve as an indicator of DND status on the system The key will reflect the DND status as set by the phone star codes or set using a...

Page 135: ...DSET FORWARDING KEY Note See Handset Forwarding on page 8 92 for information on configuring the Handset Forwarding options on your phone The Forwarding key can be used to enable and disable the Handset Forwarding settings from your phone for users who do not use a supported client application to manage their forwarding settings It can also be used to monitor the Handset Forwarding state for your p...

Page 136: ...he LED for the Forwarding key is red press the Forwarding key The Handset Call Forwarding page from the phone microbrowser is opened 2 Select Clear forwarding The phone clears your handset forwarding settings Note When Forwarding is disabled the phone may continue to play the stutter dial tone if configured on your system depending on the state of Message Waiting Indicator MWI and Call Forwarding ...

Page 137: ...the Program soft key to enter your phone s programmable mode or press the Home soft key to go to the Microbrowser home page Press the Home softkey to open the Microbrowser s home page If you don t press a softkey within 2 seconds the Microbrowser will automatically open You can still answer incoming calls while you are using the Microbrowser using the telephone handset or by pressing the Speaker o...

Page 138: ... status screen Select Select highlighted menu item Hard Key Features Explanation These are the general navigation options from the cursor keys on the phone Depending on the option that is currently selected not all available navigation options are available Available navigation options are shown by the cursor icon on the phone s display screen 4 way scroll BACK key Redial key Move one item to the ...

Page 139: ...ding Stop Opens the Stop Recording screen This option only displays when you have a call that is currently recording Supervise Opens the Supervise screen Call History Opens the View Call Log screen Conferences Opens the List Conferences screen Search Opens the Search Directory screen Soft Key Features Explanation Dial Phonebook Dial the highlighted entry Back Return to the last viewed page Details...

Page 140: ... Hot Desking Extension field has focus when entering the Hot Desking Login page and the keypad is in numeric entry mode When the Hot Desking Password field has focus the characters entered are hidden by characters The Hot Desking Extension and Password fields accept a maximum of 24 characters The Hot Desking Login page handles the following events Record Record the current call Barge Barge listen ...

Page 141: ...ain on existing screen move cursor to right 4 way scroll UP key Volume UP Key Move between Extension and Password fields 4 way scroll DOWN key Volume DOWN Key Move between Extension and Password fields ENTER key Sends contents of extension and password fields to the Web Server Soft Key Features Explanation Back Return to the microbrowser Home page OK Exit the microbrowser to the appropriate call s...

Page 142: ...ote Conditional handset forwarding requirements set from the phoneset apply to address based users only 72 73 Handset Forwarding and Handset Forwarding options from the phoneset are not supported for User Centric enabled users User Centric enabled users must use supported 3C system client applications to set forwarding conditions The Handset Call Forwarding pages allow you to set change and delete...

Page 143: ...ing conditions the handset forwarding conditions are pre pended to all profiles All forwarding conditions are evaluated by the MGC when processing a call regardless of where they are invoked S E R V I C E C O N D I T I O N S Multiple Handset Forwarding Conditions must be enabled for the user in the System Initialization settings for users to set multiple Handset Forwarding conditions Microbrowser ...

Page 144: ...4 way scroll BACK key Redial key Exit the micro browser to the appropriate call status screen 4 way scroll FORWARD key Directory key Select highlighted menu item 4 way scroll UP key Volume UP Key Move to previous menu item 4 way scroll DOWN key Volume DOWN Key Move to next menu item ENTER key Select highlighted menu item Option Description Forward immediately The incoming call will be forwarded to...

Page 145: ...ay scroll UP key Volume UP Key Remain on existing screen move cursor up 4 way scroll DOWN key Volume DOWN Key Remain on existing screen move cursor down ENTER key Select the highlighted item and proceed to the settings screen to enter phone number s if applicable Soft Key Features Explanation Delete Deletes previously entered character Back Return to the previous screen Exit Exit the microbrowser ...

Page 146: ...and then lift the handset to enter an additional number example 72 forwarding number hang up 72 another forwarding number hang up To set Conditional Handset forwarding No Answer using star codes 1 Lift the handset from the phone 2 Dial 62 forwarding number When your phone is not answered it will forward to the configured number s Multiple handset forwarding conditions may be enabled for your phone...

Page 147: ...r home page 3 Select Forwarding 4 Select Clear forwarding This page handles the following events 5 The phone clears all of the handset forwarding settings that are applied to the phone Note This only clears the handset forwarding settings applied to the phone Administrator configured or system level forwarding settings are not deleted To clear Handset forwarding using star codes 1 Lift the handset...

Page 148: ... L L Selecting the Start Recording Call item invokes the Start Recording page This screen handles the following events S T O P R E C O R D I N G C A L L Selecting the Stop Recording Call item invokes the Stop Recording page This screen handles the following events Soft Key Features Explanation Back Return to the microbrowser home page OK Exit the microbrowser to the appropriate call status screen ...

Page 149: ...he primary address Conference calls cannot be supervised When you select Supervise one of the following occurs If you do not have Supervise privileges the following error is shown If you have Supervise privileges the Supervise page from the web server is shown listing the address groups available to the user The Select Address Group page handles the following events Hard Key Features Explanation 4...

Page 150: ...o not have Supervise privileges no operation ENTER key Opens the Address Group Detail screen If you do not have Supervise privileges return to the appropriate call control screen Soft Key Features Explanation d Move to previous menu item does not show if first menu item is selected b Move to next menu item does not show if last menu item is selected Exit Exit the microbrowser to the appropriate ca...

Page 151: ...ocus on current screen If speaker is ON activate handset and keep focus on current screen Headset active behavior Turn Speaker ON and keep focus on current screen Soft Key Features Explanation Record Toggles call recording If not currently recording starts recording If currently recording stops recording Barge record Audio is recorded from both participants in the call and from your phone line Mon...

Page 152: ...age 3 Select Call History Selecting the View System Call History item invokes the Call History page The Call Log page handles the following events Off Hook handset If speaker is ON turn speaker OFF move audio to handset and keep focus on current screen If headset is active move audio to handset and keep focus on current screen Speaker key Off Hook handset behavior If speaker is OFF turn Speaker ON...

Page 153: ...Conferences page handles the following events 4 way scroll FORWARD key Directory key Dial the highlighted number 4 way scroll UP key Volume UP Key Move to previous entry 4 way scroll DOWN key Volume DOWN Key Move to next entry ENTER key Dial the highlighted number Icon Explanation Completed call incoming call answered outgoing call connected etc Uncompleted call incoming call not answered outgoing...

Page 154: ...ls page Soft Key Features Explanation Refresh Refresh the conference status information Back Return to the previous screen Exit Exit the microbrowser and return to the appropriate call status screen Join Dial the conference bridge address in the title bar and display the call status screen Hard Key Features Explanation 4 way scroll BACK key Redial key Return to the previous screen 4 way scroll FOR...

Page 155: ...em Directory Note that the 3C System Directory is different than the Personal Directory maintained by the phone To Search the 3C System Directory 1 Press the Feature key 2 Press the Home softkey or wait 2 seconds to connect to the microbrowser home page 3 Select Search 4 Enter your search string and press the OK soft key The Search Directory search string can be a name or a number The search strin...

Page 156: ...ge handles the following events c f i l o r v y 1 2 3 4 5 6 s 8 z 7 9 _ Numeric characters 1 2 3 4 5 6 7 8 9 0 Soft Key Features Explanation Delete Deletes previously entered character Back Return to the Home page Exit Exit the microbrowser to the appropriate call status screen OK Sends contents of search string field to the Web Server Hard Key Features Explanation Digit key Enter digits numeric d...

Page 157: ...y modes 4 way scroll BACK key Redial key Remain on existing screen move cursor to left 4 way scroll FORWARD key Directory key Remain on existing screen move cursor to right 4 way scroll UP key Volume UP Key No operation 4 way scroll DOWN key Volume DOWN Key No operation ENTER key Sends contents of search string field to the Web Server Soft Key Features Explanation Back Return to the previous scree...

Page 158: ...Keys Context Sensitive Enhanced BLF Key Call Call Back Transfer Pickup Monitor Send To Voice Mail Key Park Extension Key DND Key Call Forward Key Call Back Key Transfer Key Shortcut keys to access microbrowser web pages from the 3C System Web Server Hot Desk Login Logoff Record Call Monitor Supervise Call Handset Call Forwarding List Conferences Search Directory Call Logs ENHANCED PROGRAMMABLE KEY...

Page 159: ...ble Key functions require a display Monitor Transfer Supervise List Conferences Search Directory Call Logs ITL 6DE None Full DT730 ITL 12D 8LK modules a Full ITL 24D 8LK modules a Full ITL 32D 8LK L Factory installed Full ITL 8LDb None Full DT730G ITL 12CG 8LK modules a Partial Speed Dial Key User defined Speed Dial Keys Context Sensitive Enhanced BLF Key Call Call Back Transfer Pickup Monitor Sen...

Page 160: ...de This functionality requires the administrator to configure the phone user with the Supervisor permission in the 3C system DT820C ITY 6D 8LCGX Partial Speed Dial Key User defined Speed Dial Keys Context Sensitive Enhanced BLF Key Call Call Back Transfer Pickup Monitor Send To Voice Mail Key Park Extension Key DND Key Call Forward Key Hot Desk Login Logoff Record Call Monitor Supervise Call Hands...

Page 161: ...ur phone handset for the call Pick up your phone handset then press the key for the workgroup member to continue the call on your phone To pick up a ringing call to a member of your workgroup If you are set up for a workgroup you will see a flashing green LED when there is a ringing call on any other workgroup member s phone While your phone is idle and the other workgroup member s phone is ringin...

Page 162: ...tinue the call on your phone To use your phone handset for the call 1 Pick up your phone handset 2 Press the key for the workgroup member An outbound call is made to the workgroup member 3 Continue the call on your phone Non idle call states If you are on a call you will see a screen that gives you the option to Blind transfer your currently held call to that workgroup member Note If you actually ...

Page 163: ... 2 Press the Blind soft key to Blind transfer your call Your current call is placed on hold and the phone attempts the transfer If you have multiple calls on hold the phone will transfer the call that is currently in focus Note To place an attended consult transfer call press the Transfer key on your phoneset Once an attended consult transfer is started use the Transfer key on the phoneset to comp...

Page 164: ...n a call 1 Press the key for the workgroup member 2 Press the Monitor soft key You can then press the Barge or Record soft key to barge on the call or start a recording of the call Press Exit to exit this screen without starting a Barge session or recording of the call RECORD KEY To record your current call Press the Record key A recording of your current call starts To stop the recording a call P...

Page 165: ...screen Note Due to system polling it may take up to 5 minutes before your name and extension are shown on the phone after you log in To log out of your Hot Desk session 1 While you are in a Hot Desk session press the Hot Desk Key You are logged out off the phone and the following screen is shown 2 Press OK to exit the screen On Demand recording On Hold local or remote hold Off None When the record...

Page 166: ...enter the dialing state You must wait for the trunk to become available or use another Trunk Dial key to access different trunk You can enter the number using the keypad Note Using a Speed Dial key or a Personal or Corporate directory to dial the number is not supported If you use a Speed Dial key or navigate to a Personal or Corporate directory entry it overrides Trunk dialing and the call is pla...

Page 167: ...oved from the call control home screen You will now receive incoming calls on your phone Note When DND is disabled the phone may continue to play the stutter dial tone if configured on your system depending on the state of Message Waiting Indicator MWI and Call Forwarding features HANDSET FORWARDING KEY Note See Handset Forwarding on page 9 122 for information on configuring the Handset Forwarding...

Page 168: ...ttings Note When Forwarding is disabled the phone may continue to play the stutter dial tone if configured on your system depending on the state of Message Waiting Indicator MWI and Call Forwarding features LED Call Control Home Screen Comments LED is not lit No Icon No Handset Forwarding settings are enabled on the phone Red Immediate Handset Forwarding is enabled While your phone is set to Immed...

Page 169: ...he phone s directional cursor pad and key pad D T 8 2 0 P H O N E D I S P L A Y The Up and Down softkeys on the phone indicate to the user when there are more options than displayed on the LCD screen Note The softkeys are buttons that change function depending on the situation Each softkey s current function is displayed on the LCD screen above the button on the phone Figure 10 1 Softkeys User act...

Page 170: ...he LCD screen displays the phone number date and time for each call When you have missed any calls the Missed Calls icon and a message display on the LCD If configured on your phone by your system administrator the Call Indicator Lamp may also light when you have missed calls S T A R C O D E S A N D P I N C O D E S I N P L A C E D C A L L S PIN code masking may be enabled on your phone If it is en...

Page 171: ...story information on your phone Access Call History using the Menu Key 1 Press the Menu key 2 Select 2Call History Access Call History using the Cursor Pad 1 Press the Directory key right cursor pad key Figure 10 2 Directory Key on the Cursor Pad 2 Select 2Call History C A L L H I S T O R Y A N D P E R S O N A L D I R E C T O R Y E N T R I E S When the phone receives a call it will search the Pers...

Page 172: ...nabled for missed call indication the Call Indicator Lamp is cleared R E C E I V E D C A L L S To view Received Calls 1 Press the Menu key 2 Select 2 Call History 3 Select 2 Received Calls 4 Use the cursor pad or the Up and Down softkeys to scroll through the received call information The phone stores call information for the most recent 50 calls displaying the newest entries first For multiple ph...

Page 173: ... softkeys to scroll to the number you want to call 5 Press the Options softkey or press Enter b on the cursor pad 6 Select 1 Dial 7 If prompted press the OK softkey You can also use the Delete softkey and cursor pad to enter a different number than is shown on the LCD If calls cannot be dialed directly from the Call History you may need to add an outside access code to the number before it is dial...

Page 174: ...portional font is used to display the field 2 Number Up to 24 characters may be entered for the number Only digits and may be entered To move the cursor position in the LCD screen use the right and left cursor pad keys You can also press the Delete softkey to delete the last character entered or press the Cancel softkey to return to the previous screen Note Fewer than 24 characters may be displaye...

Page 175: ...isplay of the phone When a call is ringing on the monitored terminal play a soft ring tone Note Option 3 Visual and Soft Ring is only valid for SIP Net platforms Contact your system administrator to determine if Soft Ring is available on your system If you have Visual Monitor Settings for an entry in the Directory that also has an assigned Speed Dial the presence Available Busy or Offline of the l...

Page 176: ... Exit key to return to the main phone screen D E L E T E C A L L H I S T O R Y I N F O R M A T I O N Note Call History information is not saved permanently on the phone it is only stored on your phone until the phone restarts All previous Call History information is deleted when you restart your phone If your system is configured for User Portability Call History information is not stored on the p...

Page 177: ...e Placed Calls The call information is deleted from the call history 5 Press Enter b on the cursor pad or the OK softkey to return to the Call History menu or press the Exit key to return to the main phone screen To delete all Call History information 1 Press the Menu key 2 Select 2 Call History 3 Select 4 Delete 4 Select 4 Delete All Calls All information for the Missed Outgoing and Incoming Call...

Page 178: ...1Personal Directory Using the cursor pad System Without Corporate Directory a Press the Directory key right cursor pad key b Select 1Personal Directory Using the cursor pad System With Corporate Directory a Press the Directory key right cursor pad key b Select 1Directory c Select 1Personal Directory 2 Use the Up and Down softkeys or the d Up b Down keys on the cursor pad to scroll through the Pers...

Page 179: ... that entry This displays the name and number for the entry along with the Speed Dial and Monitor settings Press the Exit softkey to exit details screen and return to the Personal Directory Presence Monitor Settings and the Personal Directory If you have Visual Monitor Settings for an entry in the Directory that also has an assigned Speed Dial the presence Available Busy or Offline of the line is ...

Page 180: ...e appropriate characters to search the personal directory then press the Search softkey Up to 24 characters may be entered for the name Press the Delete softkey to delete the last character entered or press the Cancel softkey to return to the previous screen To switch between first letter uppercase all uppercase all lowercase and numbers for keypad entry press the key on the keypad To add a space ...

Page 181: ...r system The phone dials the telephone number Note To change the dialing preferences for dialing numbers from the Personal Directory see To edit the Dial Preference on page 4 39 ADDING OR EDITING A PERSONAL DIRECTORY ENTRY Once a Personal Directory Entry is selected the Personal Directory Entry menu may be used to delete edit or dial the entry You can also add information from the Call History to ...

Page 182: ... of the this field since a proportional font is used to display the field 5 6 Use the telephone keypad to enter a Speed Dial number if desired for the entry and press Enter b on the cursor pad or the OK softkey Note For more information on Speed Dial Keys see Speed Dial and Programmable Keys on page 7 64 Speed Dial entries can be internal or external numbers The number of available Sped Dial Keys ...

Page 183: ...d Speed Dial the presence Available Busy or Offline of the line is shown in the Directory Table 10 4 Monitor Presence Icons If you have Visual monitor settings for a Speed Dial entry the presence Available Busy or Offline of the line is shown by the LED Color Table 10 5 Monitor Presence LED Colors for Speed Dial Keys Type Status Icon Line Key Registered Unregistered Speed Dial Key No Monitoring No...

Page 184: ...le entries with the same name and different numbers are allowed Multiple entries with the same name and same number are not allowed An error is displayed if you create an entry with the same name and same number as an existing entry If the Speed Dial number for a new Personal Directory entry is already used for another entry you will see an error when you try to save the Personal Directory entry P...

Page 185: ...vious screen To switch between first letter uppercase all uppercase all lowercase and numbers for keypad entry press the key on the keypad To add a space to an entry press To enter special characters press the 1 key For a list of special characters see Speed Dial and Personal Directory Character Sets in your phone s User Guide To move the cursor position in the LCD screen use the right and left cu...

Page 186: ...n the cursor pad or the OK softkey 4 Monitor Note Monitoring can only be done on other lines that are internal to your system You cannot monitor external or outside lines a If you have a Speed Dial number assigned for this entry or are adding a Speed Dial number for the entry you can select the monitor status you want for the entry Valid options for monitoring are 1 None Do not monitor presence st...

Page 187: ... by the LED Color Table 10 7 Monitor Presence LED Colors for Speed Dial Keys Type Status Icon Line Key Registered Unregistered Speed Dial Key No Monitoring Not Available BLF Idle Ringing SIP Net Ringing 3C system Subscription Failed Online 3C system Phone is Online On the Phone Phone is in use Held 3C system Busy Type Status Programmable Key LED Line Key Registered LED is not lit Unregistered LED ...

Page 188: ...the same name and same number as an existing entry If the Speed Dial number for a new Personal Directory entry is already used for another entry you will see an error when you try to save the Personal Directory entry Press the OK softkey then select 3 Speed Dial to edit the Speed Dial number before trying to save the entry again Note For more information on Speed Dial Keys see Speed Dial and Progr...

Page 189: ...entry information but keep Speed Dial Key information Note For more information on Speed Dial Keys see the appropriate Programmable Keys chapter for your phone configuration 1 Press the Feature key The Feature key LED lights a steady red 2 Press the Speed Dial Key that you want to edit The programmable key LED flashes and the Speed Dial information for the key is shown 3 Press the Edit softkey 4 S...

Page 190: ...Exit key to return to the main phone screen To dial a number from the Corporate Directory Pres the Dial softkey If you are dialing an external number and the outside access code is not programmed into the Corporate Directory entry you may need to add the outside access code to the number before it is dialed depending on the configuration of your system The phone dials the telephone number Note To ...

Page 191: ...ND PERSONAL DIRECTORIES The Corporate Directory DT820 Phone User Guide 10 171 BLF Idle Ringing SIP Net Ringing 3C system Subscription Failed Online 3C system Phone is Online On the Phone Phone is in use Held 3C system Busy Type Status Icon ...

Page 192: ...CALL HI STO RY AN D T HE CORPORAT E AND PERSONAL DIRECTORIES The Corporate Directory 10 172 DT820 Phone User Guide ...

Page 193: ...t the softkeys that are displayed on your phone 1 Press the Help key 2 Press the softkey for which you want to see Help information 3 You can use the Up and Down softkeys or the dUp b Down keys on the cursor pad to scroll through the help information if needed 4 Press the Exit softkey to return to the previous screen Note Help screens may not be available for all the softkeys on your phone User ac...

Page 194: ... impact the function of your phone 4 If you cannot make outside calls contact your system administrator to verify that there is not a problem with outside telephone service 5 Verify that the phone is receiving power a If the phone is plugged into a PoE Power Over Ethernet jack check that the network connector is firmly plugged into the jack If possible try plugging your phone into another PoE jack...

Page 195: ...llowing Manually log on to the phone to access the Admin Settings options and set the IP addresses such as the IP Address Subnet Mask Default Gateway DNS Boot Server Address SNTP Server Address and Syslog Server Address in the Network Settings to 0 0 0 0 This will reset the values on the phone to use the default values as specified by DHCP or in the configuration files on the network Perform a Dat...

Page 196: ...hone and the network jack 2 If possible try plugging your phone into another PoE jack on your network 3 The problem may be with the network cord Try a new network cord 4 If you are still having problems with your phone contact your system administrator C A L L I N G If your phone has an LCD display check that your phone is recognized as registered on the network Your phone must be registered on th...

Page 197: ... on the cursor pad to restart the phone Note If you cannot restart the phone using the Menus unplug the phone from power and the network for ten seconds then reconnect the telephone to your network and power to perform a restart 4 If you are still having problems with your phone contact your system administrator The phone cannot make any external calls 1 In your network requires and outside access...

Page 198: ...all History numbers will be dialed as they appear in the Personal Directory or Call History If your system requires an outside line access code you may not be able to dial entries using the Call History 2 Enable When dialing Personal Directory or Call History entries you will be prompted to edit confirm the number before the phone dials 5 Press Enter b on the cursor pad or the OK softkey to accept...

Page 199: ...s the Split softkey to split the calls then use the Shuttle softkey to switch to the dropped call and press the EndCall softkey to terminate that call P H O N E K E Y P A D The dial pad and or buttons are not working 1 Verify that the phone is receiving power 2 Place a call to the telephone line from another working phone and monitor your phone for any changes to the display If your phone is not r...

Page 200: ... phone using the Menus unplug the phone from power and the network for ten seconds then reconnect the telephone to your network and power to perform a restart 4 If you are still having problems with your phone contact your system administrator I cannot see a particular softkey on my phone 1 If the More softkey appears on the LCD press the softkey to see additional softkeys for your screen 2 Some s...

Page 201: ...nter new backlight timeout 6 Press Enter b on the cursor pad or the OK softkey to accept the setting You can also press the Cancel softkey to exit without making any changes Note Setting the Backlight Timeout to 0 zero disables the timeout and the LCD Backlight will remain lit at all times I need to reset the language on my phone The language on your phone may reset to either the default for your ...

Page 202: ...s enabled you will see a Headset icon and softkey when you are phone calls There is no audio to my headset 1 Verify that the headset is firmly plugged into the HEADSET jack on the back of the telephone 2 Make sure the handset for your telephone is on hook 3 Make sure the headset is enabled You should see the Headset icon on the LCD when you dial or answer a call if the headset is enabled 4 If you ...

Page 203: ...Hereinafter referred to as UNIVERGE 3C Administrator application 3C Administrator application software application 3C Administrator Administrative Profile that is used to accomplish multiple levels of administrative tasks Other aspects of the 3C management 3C Call Recording 3C Console 3C Database 3C Media Server Sphericall Services Windows services 3C system administrator person managing the syste...

Page 204: ... Zone softkey b Enter the zone number from which you want to pick up the call c Press the Pickup softkey d You will connect to the call To answer a call from your Pickup Group a Press the Group softkey b You will connect to the call To exit the Pickup options a Press the Cancel softkey a You will return to the main display screen The call displays as being connected to the picked up calling party ...

Page 205: ...l sound after applying this star code command Note When initiating a blind transfer the star code to block a caller ID 67 cannot be part of the specified blind transfer address Such an attempt results in a failed blind transfer This is the case for blind transfers via star code i e 96 671000 or blind transfers via a SIP station where the blind transfer target address starts with 67 Call detail inf...

Page 206: ...ller ID Blocking 67 number 67 number To block the caller ID for a call a user dials from a station device the 67 code before dialing any intended address for the call Applies on a per call basis and the caller ID con tinues to be blocked for the lifetime of that call even when the call is transferred parked picked up conferenced etc The feature automatically turns off when the call is completed Sy...

Page 207: ... zone on which to park the call Do Not Disturb Activation 78 78 Activates Do Not Disturb for all calls bound to this extension When Do Not Disturb is activated the station is not alerted to any calls Forwarding and or Coverage behaves as usual Note A triple tone confirms activation of DND on analog phones A single ring tone confirms activation of DND on SIP phones Note Supported SIP phones may pla...

Page 208: ...umber of the park zone as announced by operator Hold 8 the number of the park zone as announced by operator dial Places a call into a park zone or an address area where calls can be retrieved from any telephone on a phone system Pickup 93 extension 93 extension Retrieves a ringing call or an on hold call at the entered extension Note The system admin can disallow Directed Pickup 93 to all users Tr...

Page 209: ...on and Status Monitoring can be done for the following functions Follow me Automatic Ring Back Call Forwarding on Busy Extension Night Extension absence presence Executive Secretary absence presence Group absence presence Don t disturb Call Pickup Pressing the key activates the function The corresponding LED is switched ON Pressing the key once more de activates the function The LED is switched OF...

Page 210: ...the system they can log on to any terminal that is enabled for Desk Sharing and their User Profile settings are applied to the phone To log on to a Desk Sharing Terminal Use the method for your system to log on to the terminal For SIP Net systems 1 Dial the Activate DNR prefix e g 91 plus your phone number For example a user with the configured number of 1234 would dial 911234 2 After the Confirma...

Page 211: ...ial 911234 2 After the Confirmation Tone is given end the call You should now be logged off to the terminal and the terminal should display the default terminal name and number All User Settings Personal Directory Speed Dial key settings and Call History information should return to the values for the phoneset terminal ...

Page 212: ...SI P NET SYSTEM F EAT URES B 192 DT820 Phone User Guide ...

Page 213: ...on the LCD screen S U P P O R T E D H E A D S E T S P L A N T R O N I C S Plantronics CS5xx and Savi 7xx are supported Requires PD 80 adapter cable kit sold separately Note When headset ringing is enabled these headsets use a single internally generated Plantronics ringtone for all internal and external calls User actions Keys Digit key Select corresponding menu Item 4 way scroll BACK key c Redial...

Page 214: ...ting Contact your network administrator to determine if you need the setting enabled for your phone Headset Base Station Setup Follow the manufacturer s instructions for assembling your headset and base station Enable the Headset port one the phone 1 Press the Menu key on the phone 2 Select 3 User Settings 3 Select 2 Headset 4 Select 1 Enable Disable 5 Select 2 Enable 6 Press Enter b on the cursor...

Page 215: ...set to ring to the headset Note Hold reminder tone soft ring ringer volume and preview of the User Adjustable Ringtones on selection may not be supported by the headset They are only played on the phone speaker when Headset Ringing is set to Phone or Phone and Headset 1 Press the Menu key 2 Select 3 User Settings 3 Select 2 Headset 4 Select 2 Ringing 5 Do one of the following To enable ringing on ...

Page 216: ...2 Enable f Press Enter b on the cursor pad or the OK softkey to accept the setting Contact your system administrator to verify that the EHS Headset is enabled on your phone Restart your phone You must restart the phone to fully enable the EHS Headset setting Consult the documentation for your headset for further troubleshooting ...

Page 217: ...s and conditions designated at https mind bcom nec co jp customernet soft license DT820_OSS html The terms and conditions of SLA are not applied to such third party open source software components O P E N S S L This document acknowledges the following open source license text from the OpenSSL license agreement Copyright 1998 2008 The OpenSSL Project All rights reserved OpenSSL Redistribution Condi...

Page 218: ...SIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com L I B S R T P SRTP library and the test drivers distributed with it are licensed under the following BSD based license Copyright 2001 2005 Cisco Systems Inc All rights reserved libSRTP Redistribution Conditions Redistrib...

Page 219: ...ORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR...

Page 220: ...ND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AUDIO CODING LICENSES For audio coding this product uses ITU T G 722 1 and ITU T G 722 1 Annex C licensed from Polycom N O T I C E T O T H E U S E R The terminal described in this manual is ...

Page 221: ... of the terminal by means of the IEEE802 3af standard an external AC DC adapter is not needed In this case it is sufficient to connect the terminal to the 10 100 Base T wall socket by means of the cable that comes with the product After network power has been applied the terminal will start operating P O W E R C O N S U M P T I O N Table D 1 DT820 Minimum Maximum Power Consumption by available opt...

Page 222: ...onformity E N G L I S H Hereby NEC Enterprise Solutions declares that this DT700 DT800 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC http www nec enterprise com Support Declaration of Conformity E S P A Ñ O L Por medio de la presente NEC Enterprise Solutions declara que el DT700 DT800 cumple con los requisitos esenciales y cualesquiera otras ...

Page 223: ...alavimus ir kitas 1999 5 EB Direktyvos nuostatas http www nec enterprise com Support Declaration of Conformity M A L T I Hawnhekk NEC Enterprise Solutions jiddikjara li dan DT700 DT800 jikkonforma mal ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid Dirrettiva 1999 5 EC http www nec enterprise com Support Declaration of Conformity MA G YA R Alulírott NEC Enterprise Solutions ny...

Page 224: ...določili direktive 1999 5 ES http www nec enterprise com Support Declaration of Conformity S LO VE N S KY NEC Enterprise Solutions týmto vyhlasuje že DT700 DT800 spĺňa základné požiadavky a všetky príslušné ustanovenia Smernice 1999 5 ES http www nec enterprise com Support Declaration of Conformity S U O M I NEC Enterprise Solutions vakuuttaa täten että DT700 DT800 tyyppinen laite on direktiivin 1...

Page 225: ... collection and recycling In case your electrical and electronic products need to be disposed of please refer to your supplier or the contractual agreements that your company has made upon acquisition of these products At www nec unified com weee you can find information about separate disposal and environmentally sound recycling F O R C O U N T R I E S O U T S I D E T H E E U R O P E A N U N I O ...

Page 226: ...eferanten und NEC Unified Solutions wenden Sie sich bitte an lokale Behörden für weitere Informationen PRODUKT BORTSKAFFELSESINFORMATION DA F O R L A N D E I D E N E U R O P Æ I S K E U N I O N Det her viste symbol er anbragt på produktet for at informere om at affald af elektrisk og elektronisk udstyr ikke må bortskaffes sammen med usorteret kommunalt affald Elektrisk og elektronisk udstyr inklus...

Page 227: ...lados y se previene la dispersión de sustancias no deseadas en la cadena de reciclaje municipal lo cual contribuye a la protección de la salud humana y del medio ambiente Le informamos que la eliminación de residuos de productos eléctricos o electrónicos a través del sistema municipal de recogida de basuras puede acarrear multas Para poder facilitar la recolección de residuos y su posterior recicl...

Page 228: ...et le recyclage Dans le cas où vos produits électriques et électroniques doivent être enlevés vous êtes priés de consulter votre fournisseur ou le contrat relatif à l acquisition de ces produits Vous pourrez trouver des informations quant au tri sélectif et au recyclage sur www nec unified com weee P O U R L E S P A Y S E N D E H O R S D E L A C O M M U N A U T É E U R O P É E N N E L enlèvement d...

Page 229: ...at afval van elektrische en elektronische producten niet bij het huisvuil mag terechtkomen Elektrische en elektronische producten inclusief de aansluitkabels stekkers en accessoires moeten apart worden ingezameld zodat dit afval op een verantwoorde manier kan worden verwerkt Deze producten moeten worden ingeleverd bij speciale inzamelpunten waar milieu verantwoorde recycle technieken worden toegep...

Page 230: ...ão desses produtos Em www nec unified com weee pode encontrar informação sobre eliminação selectiva e reciclagem ambiental P A R A P A Í S E S F O R A D A U N I Ã O E U R O P E I A A eliminação de produtos eléctricos e electrónicos em países fora da união europeia deve ser feita de acordo com as normas locais Caso não exista um acordo com o seu fornecedor por favor contacte as autoridades locais p...

Page 231: ...du hitta information om sopsortering och miljövänliga återvinningsåtgärder F Ö R L Ä N D E R U T A N F Ö R D E N E U R O P E I S K A U N I O N E N Avfallshantering av elektriska och elektroniska produkter i länder utanför den Europeiska Unionen skall ske i enlighet med de lokala föreskrifterna Om inget avtal är tecknat med den egna leverantören vänligen kontakta den lokala myndigheten för vidare i...

Page 232: ...NO TI CES WEEE Product Disposal Information D 212 DT820 Phone User Guide ...

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