P H O N E T R O U B L E S H O O T I N G
Calling
11 -178
DT820 Phone User Guide
A Speed Dial/Personal Directory entry is not working correctly
•
For any speed dial or Personal Directory numbers that are configured to call an
outside/external telephone number, verify that you have to outside calling code
programmed at the start of the number entry, and that your account is authorized to call
external numbers.
Telephone numbers from the Personal Directory or
Call History are not dialing correctly
The Dial Preference settings on your phone determine whether or not the phone dials
numbers directly from the Personal Directory or Call History, or if you are allowed to
edit the numbers before they are dialed. If you are trying to dial from the Call History
and numbers require an outside access code, you may want to set your Dial
Preferences so you can edit numbers before they are dialed. If you only use Personal
Directory entries that are programmed with the outside access code, you can set your
phone so you do not need to confirm when a number is dialed.
1
Press the Menu key.
2
Select
3
User Settings.
3
Select
7
Edit Before Dialing.
4
Select your dialing preference.
•
1
Disable: When dialing from the Personal Directory or Call History, numbers
will be dialed as they appear in the Personal Directory or Call History. If your
system requires an outside line access code, you may not be able to dial entries
using the Call History.
•
2
Enable: When dialing Personal Directory or Call History entries, you will be
prompted to edit/confirm the number before the phone dials.
5
Press Enter
b
on the cursor pad or the OK softkey to accept the setting.
You can also press the Cancel softkey to exit without making any changes.
The phone does not ring
1
Turn up the ringer volume.
a.
Press the
d
key on the cursor pad while it is in the on-hook status to turn up the
ringer volume.
b.
If you do not hear ringer tone, contact your system administrator.
2
Check that you do not have the phone set to ring only on a headset.
a.
Press the Menu Key.
b.
Select
3
User Settings.
c.
Select
1
Headset,
2
Ringing, and then
1
Disable to disable headset ringing.
d.
Press the OK softkey or
b
Enter key on the cursor pad.
e.
Place a call to the phone to test for a ring tone.
3
Verify that DND (Do Not Disturb) is not enabled on the phone or for your user account.
Contact your system administrator to determine if this feature is available on your
system.
If you have a DND programmable key on your phone, press the key to disable DND.
If you use any client applications, verify that you do not have DND set from any
application.
To disable DND using star codes, dial *79 from the phone.
Summary of Contents for DT820 ITY-6D
Page 1: ...DT820 Phone User Manual For UNIVERGE 3C Communications and SIP Net Platforms ...
Page 2: ......
Page 8: ...viii P N 540 441r3 DT820 Phone User Guide ...
Page 20: ...LI ST O F FI G URES 2 List of Figures DT820 Phone User Guide ...
Page 22: ...O VERVI EW 1 2 DT820 Phone User Guide ...
Page 46: ...I NTRO DUCTI O N TO T HE DT 8 2 0 PHONES ITY 6D 1 Phone Specifics 2 26 DT820 Phone User Guide ...
Page 52: ...I NSTALLATI O N 3 32 DT820 Phone User Guide ...
Page 212: ...SI P NET SYSTEM F EAT URES B 192 DT820 Phone User Guide ...
Page 232: ...NO TI CES WEEE Product Disposal Information D 212 DT820 Phone User Guide ...
Page 233: ......
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