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NEC Bull NovaScale R620 Series Setup Manual Download Page 88

NovaScale R620-LR / R620-MR Setup Guide 

TROUBLESHOOTING 

This section describes what you should do when a trouble occurs in the product.   

 

Problems with EXPRESSBUILDER 

When the NovaScale/Fault Tolerant Server series is not booted from the EXPRESSBUILDER CD-ROM, check the 
following: 

†

 

Did you insert the EXPRESSBUILDER CD-ROM during POST and restart the server? 

→

  If you do not insert the EXPRESSBUILDER CD-ROM during POST and restart the server, an error message 

will appear or the OS will boot. 

†

 

Is BIOS configuration correct? 

→

  The boot device order may be specified with the BIOS setup utility of the server. Use the BIOS setup utility 

to change the boot device order to boot the system from the CD-ROM drive first. 

<Menu to check:    [Boot]> 

When an error occurs while the EXPRESSBUILDER is in progress, the following message appears. After this message 
appears, check the error and take the appropriate corrective action according to the error codes listed in the table below. 

Message 

Cause and Remedy 

This EXPRESSBUILDER version is not designed for this 
server. Execute the EXPRESSBUILDER on the 
compliant server. 

This machine is not supported. 

An access to the nonvolatile memory (NvRAM) is not 
acceptable. 

NvRAM access error 

Hard disk access error 

The hard disk is not connected or it is failed. 
Check whether the hard disk is correctly connected. 

Any device specific information does not exist on the mother 
board. Use [System Information Management] of ‘Off-line 
Maintenance Utility’ and list the backup information, or write 
the information.   

This is displayed, if EXPRESSBUILDER can not detect 
the device specific information, when changing a 
motherboard, etc. Maintenance personnel should use 
the off-line maintenance utility and write the information. 

This operation should be executed only by maintenance 
personnel. Do you want to start the off-line maintenance 
utility? 

 

 

An error message will also be displayed when an error was detected during system diagnosis. Take a note or print the error 
message displayed, and contact your sales agent. 

6-12

 

Summary of Contents for Bull NovaScale R620 Series

Page 1: ... Setup Guide Express 5800 120Lh NovaScale R620 ...

Page 2: ...This page is deliberately left empty ...

Page 3: ...formance of each product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by Bull Trademarks NEC ESMPRO NEC DianaScope NEC MWA and ExpressBuilder are trademarks or registered t...

Page 4: ...to physical assets This guide uses the following three types of symbols to give indications and precautions against a danger They are defined as follows Indicates that there is a risk of a danger Each image symbolizes a particular type of danger Attention Indicates what you must not do Each image symbolizes a particular type of prohibition Prohibited actions Indicates what you must do Each image s...

Page 5: ...dicates a general prohibition that is not defined herein Do no touch the indicated area There is a risk of an electric shock or fire Do not touch with wet hands There is a risk of an electric shock Keep from flame There is a risk of a fire Avoid using water or liquid nearby If it spills on the equipment there is a risk of an electric shock or fire Do not disassemble repair or modify the equipment ...

Page 6: ...dian Interference Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada CE Statement Warning This is a Class A product In residential environment this product may cause radio interference in which case the user may be required to take adequate measures EN55022 This system is classified as a CLASS 1 LASER ...

Page 7: ...ion will allow the system to instantaneously isolate the failed parts to assure non stop running operation will be moved smoothly from one module to the other minimizing damage to it You can use NovaScale Fault Tolerant Server series in a mission critical system where high availability is required By the use of Windows Server 2003 operating system it also provides outstanding openness for general ...

Page 8: ...efore you begin system operation after you purchased the product Read the guide in order from Chapter 1 If you perform procedures according to this guide you will set up the product properly Chapter 4 describes how to install the operating system Chapter 5 describes post installation procedures Chapter 6 explains how to troubleshoot if you cannot set up the product properly Refer to SYSTEM REPAIR ...

Page 9: ...t this User s Guide in addition to the caution symbols described at the beginning IMPORTANT Important points or instructions to keep in mind when using the server or software CHECK Something you need to make sure when using the server or software TIPS Helpful information something useful to know vi ...

Page 10: ...r Cord 1 6 Installation Relocation Storage and Connection 1 7 Cleaning and Handling of Internal Devices 1 8 During Operation 1 9 Rack mount Model Model R620 LR R620 MR 1 10 UNPACKING 1 11 Accessories 1 11 CHAPTER 2 2 1 ABOUT OPERATING SYSTEM 2 1 Installing Windows Server 2003 2 2 About OS Installation 2 2 CHAPTER 3 3 1 INSTALLING SERVER 3 1 INSTALLATION 3 2 Connection 3 4 CHAPTER 4 4 1 WINDOWS SET...

Page 11: ...ns 4 25 Step 10 Creating Volume 4 26 Step 11 Setting Network for ESMPRO Agent 4 26 Step 12 Enabling Boot Monitoring Function 4 27 Step 13 Making Settings for Failure Management 4 28 Set Memory Dump Debug Information 4 28 Setting Dr Watson 4 31 Installing a Network Monitor 4 32 Set Recovery Console 4 33 Updating the System Applying Service Pack 4 33 Step 14 Backing up System Information 4 34 CHAPTE...

Page 12: ... 3 Starting up Recovery Console 6 5 Updating the System 6 8 Installing GeminiEngine Control Software 6 11 TROUBLESHOOTING 6 12 Problems with EXPRESSBUILDER 6 12 Problems with Windows Setup 6 13 About the Express Setup 6 15 Problems with ESMPRO Setup 6 18 Problems with System Repair 6 19 ix ...

Page 13: ...apter 1 Before Using This chapter includes information necessary for proper and safe operation of the server the main unit and its accessories Go through this chapter before you start setup of the product ...

Page 14: ...t properly and safely Warning Labels Warning labels are placed in certain parts of the system so that the user stays alert to possible risks Do not remove or damage these labels If some label is missing about to peel off or illegible contact your sales agent The figures below show locations of the labels on the server Front Rear 1 2 ...

Page 15: ...NovaScale R620 LR R620 MR Setup Guide CPU IO Modules The following shows the place on CPU IO modules where the label is attached Standard Model 1 3 ...

Page 16: ...NovaScale R620 LR R620 MR Setup Guide Water Cooling kit 1 4 ...

Page 17: ...ty for any accidents or damage to physical assets resulting from the use of this equipment in such systems or facilities Do not continue to use the server if you detect smoke odour or noise If the server emits smoke odour or noise immediately flip off the POWER switch unplug the cords and contact your sales agent There is a risk of a fire Do not insert a wire or metal object Do not insert a wire o...

Page 18: ...is a risk of overheating that could lead to a fire Do not plug the cords insecurely Insert the plug firmly into an outlet There is a risk of heat or fire due to poor contact If dust settles on the slots and it absorbs moisture there is also a risk of heat or fire Do not use nonconforming power cords AC cord is to spend the thing of the next specifications Maximum 4 5m 14 76ft long Rated minimum 12...

Page 19: ...such as sodium chloride and or sulphur Avoid installing this product in an environment that may have excessive metal flakes or conductive particles in the air Such environments may cause corrosion or short circuits within this product resulting in not only damage to this product but may even lead to be a fire hazard If there are any concerns regarding the environment at the planned site of install...

Page 20: ...r unless instructed by this User s Guide There is a risk of an electric shock Make sure to power off the server and disconnect the power plug from a power outlet before cleaning or installing removing internal optional devices Touching any internal device of the server with its power cords connected to power source may cause an electric shock even if the server is off powered Disconnect the power ...

Page 21: ...ot leave the CD tray ejected Dust may get in the server to cause malfunction The ejected tray may also become a cause of injuries Do not touch the server when it thunders Unplug the server when it threatens to thunder If it starts to thunder before you unplug the server do not touch the server or cables There is a risk of a fire or electric shock Do not use a cellular phone or pager around the ser...

Page 22: ... Installation should be performed by trained maintenance personnel Do not install the server in such a manner that its weight is imposed on a single place To distribute the weight use stabilizers or attach two or more racks Unstable rack may fall down to cause injuries Do not assemble parts alone It takes at least two people to mount doors and trays to a rack If you handle them alone you may drop ...

Page 23: ...ssories in a safe place You will need them when you perform setup addition of options or replacement of failed components To check EXPRESSBUILDER components see the attached list Be sure to fill out and mail the software registration card that is shipped with the operating system Make backup copies of included floppy disks if any Keep the original disks as the master disks use these copies in oper...

Page 24: ...Chapter 2 About Operating System This chapter gives essential information on the Windows system supported by the server and how to install it 2 1 ...

Page 25: ...stem Windows Server 2003 and various utilities Use the NovaScale Fault Tolerant Server series setup program for the first installation and reinstallation of the operating system This program accomplishes complicate setups Before performing the NovaScale Fault Tolerant Server series setup contact your sales agent about the latest release of GeminiEngine Control Software About OS Installation Read t...

Page 26: ...are package which is to be purchased separately is also provided with the documentation for installation However see this User s Guide for installation into this server After completing the Express Setup program make settings for failure management e g memory dump debug information setting according to Chapter 4 About Auto Installation of Utilities The Express Setup installs the following utilitie...

Page 27: ...3 Installing Server This chapter describes requirements for using the product properly and safely the setup procedures to make NovaScale Fault Tolerant Server series ready for use and how to connect peripherals ...

Page 28: ...to the rack assembly The server should be installed in the rack only by trained maintenance personnel It is recommended to use the server in a room where temperature can be kept between 15 and 25ºC Wall outlet within the reach of supplied power cord 100V 120 V or 200V 240 V parallel bi polar power outlet with grounding Space 40 cm or more on top 1 m or more on the front and rear and 60 cm or more ...

Page 29: ...tal weight of the rack and its components Place where you cannot use stabilizers or where you cannot perform installation without quake resistant engineering Place whose floor is uneven or inclined Place where temperatures change widely near a heater air conditioner or refrigerator Place that is subject to intense vibration Place where corrosive gas sodium chloride sulphur dioxide hydrogen sulphid...

Page 30: ...e the server safely There is a risk of a death or serious injury For details see Notes for Safe Handling in Chapter 1 Do not hold the power plug with a wet hand Do not connect the ground wire to a gas pipe CAUTION Observe the following precautions instructions to use the equipment safely There is a risk of a burn personal injury or damage to physical assets For details see Notes for Safe Handling ...

Page 31: ...Only when there is a ft Remote Management Card IMPORTANT Connection of optional devices In the case of standard configuration you need to complete setup of the operating system before mounting optional PCI cards or hard disks that you purchased separately If fibre channel board is mounted be sure to connect cables to the FC array unit before going on to the next step 3 5 ...

Page 32: ...to use both power cords to make the server fault tolerant After connecting the power cords wait at least 30 seconds before pressing the power switch Example To connect the power cords from the server to an uninterruptible power supply UPS use service outlets on the rear of the UPS The UPS service outlets are categorized into two groups SWITCH OUT and UN SWITCH OUT They may be called OUTPUT1 and OU...

Page 33: ...Chapter 4 Windows Setup This chapter describes procedures for configuring boot monitoring function setup installing Windows setting dual LAN configuration setting dual disk configuration and so on ...

Page 34: ...tion The Express Setup is the install program for the NovaScale ft Server series The Express Setup helps you to install Windows Server 2003 You can use the Express Setup for reinstalling Windows Server 2003 to your server as well IMPORTANT Using the Express Setup will format your system disk The EXPRESSBUILDER CD ROM that comes with your server is used to run the Express Setup program You will als...

Page 35: ...ing Network for ESMPRO Agent The following flow chart illustrates the flow of the setup procedures for the NovaScale R620 LR server and R620 MR server Corresponding page numbers are shown in parentheses Entered or selected by the user Proceeds automatically P 4 31 Step 10 Creating Volume Step 7 Setting Dual Disk Configuration Step 6 Setting Dual LAN Configuration Step 5 Windows Setup Wizard P 4 21...

Page 36: ...atest information on support for Windows Service Pack contact your sales agent You need the following to install Windows Server 2003 R2 32 bit Enterprise Edition EXPRESSBUILDER CD ROM GeminiEngine Control Software UPDATE CD ROM This CD ROM is used to update GeminiEngine Control Software it may not be shipped with the equipment Not included if EXPRESSBUILDER CD ROM contains the latest version of so...

Page 37: ...memory size means the total of memory installed on a single CPU IO module For example if memory of 1 GB is mounted the required minimum partition size obtained from the above formula is as follows 3 500 MB 1 024 MB 1 5 1 024 MB 12 MB 6 072 MB TIPS The minimum partition size you can specify in the Express Setup is 6 072 MB The partition size must be 6 072 MB or larger for automatic installation The...

Page 38: ...AC power cord 2 Execute the operation to be taken when AC power supply is turned off When the AC power is off The power cord is not plugged into the outlet Connect the power cords to NovaScale ft Server series in the following order 1 Connect the power cord to the AC inlet PSU0 2 Connect the power cord to the AC inlet PSU1 3 Make sure that the FAULT LED of each module is turned off Preparation is ...

Page 39: ...IPS For details of operations for BIOS Setup Utility and parameters see the separate volume of User Guide Procedure for Changing BIOS settings 1 Turn on the display and the peripheral equipment connected to the NovaScale ft Server series CHECK If the power cords are connected to a power controller like a UPS make sure that it is powered on 2 Detach the front bezel 3 Press the POWER switch which is...

Page 40: ...r SETUP or Press F2 to enter SETUP or Press F12 to boot from Network on the display screen press F2 The BIOS Setup Utility SETUP starts and the Main menu is displayed on the screen Example 5 Move the cursor onto Server and select Server The Server menu will be displayed 4 8 ...

Page 41: ...d press Enter The Monitoring Configuration submenu appears 7 Move the cursor onto Boot Monitoring and press Enter Parameters will be displayed 8 Among the parameters choose Disabled and press Enter The current display of the configuration for Boot Monitoring will be changed to Disabled 4 9 ...

Page 42: ...ess Enter The confirmation window will appear 11 Select Yes and press Enter After the configuration data is saved and SETUP is terminated the system is rebooted This is the end of steps for switching boot monitoring function TIPS When reinstalling the OS power off this server to prepare for reinstallation Then referring to Step 4 Starting the Express Setup on the next page continue the setup 4 10 ...

Page 43: ...y to sit by the system and check the status during the setup Also if you use the Configuration diskette that has been used last time you can create the same setup condition as the previous one Users are responsible for preparing the Configuration diskette You can create a parameter file in advance by using Configuration Diskette Creator in EXPRESSBUILDER If you create Configuration diskette in adv...

Page 44: ...tware license Set the Windows CD ROM Remove the FD CD ROM Do you want to use the parameter file to proceed the setup Read the Cautions and Restrictions Insert the setup parameter FD File Selection Screen Check the setup parameter file Select whether or not to confirm modify the settings Operating System Installation Menu Create a work partition Select the OS category Confirm and enter the settings...

Page 45: ...ore connecting a hard disk drive other than the one to which you install OS 2 Insert the EXPRESSBUILDER CD ROM into the CD ROM drive of the server 3 When having inserted the CD ROM correctly reset the system press Ctrl Alt and Delete together or turn the power off and then turn it on to restart the NovaScale ft Server series The system starts from the CD ROM and EXPRESSBUILDER is activated 4 Click...

Page 46: ...nsert the FD and select Confirm Insert configuration Diskette Confirm Back In case of not using the parameter file this message will not be displayed Go to Step 9 CHECK Do not remove the floppy disk that has been set in this step until you receive instruction In case of using an existing parameter List of the parameter files on the floppy disk that has been inserted is displayed 1 Select the param...

Page 47: ...been upgraded to the dynamic disk remains you cannot reinstall OS refer to page 4 11 Do not select Use Existing Partition in System Partition The file system of the system partition is fixed to be NTFS When you select Use Existing Partition in System Partition if the partition to be reused only exists excluding the maintenance domain reserve the maximum disk space and install Windows Server 2003 Y...

Page 48: ...ave set are incorrect To specify the setup parameters the number of characters must not exceed the limit as shown in the table below a double byte character is counted as two characters Item Value specified Max number of characters User Name 19 Group Name 20 Full Name 63 Creation of New Users Explanation 47 Group Name 20 Creation of New Groups Explanation Group Name 47 14 The confirmation dialog b...

Page 49: ...n will only appear at the first system power on When re installing skip to step 6 2 After the machine is restarted log on as a user with Administrator authority Step 6 Setting Dual LAN Configuration The NovaScale ft Server series builds a dual LAN configuration by using Intel R PRO 1000 MT Dual Port Network Connection and extended PCI slot Intel R PRO 1000 MT Server Adapter Intel R PRO 1000 MF Ser...

Page 50: ...t the duplex configuration be sure to use one CPU IO Module 0 Adapter and one CPU IO Module 1 Adapter e g 1 Set the dual configuration with the improved endurance using all the adapters CPU IO module 0 CPU IO module 1 ork e g 2 Set the dual configuration for more than one LAN connections Netw Netw Netw CPU IO module 0 CPU IO module 1 ork 1 ork 2 4 18 ...

Page 51: ...er Series Duplication Rule is explained To set dual LAN configuration log on as Administrator or a member of the group Administrators 1 Start Device Manager 2 Select one target network adapter right click on it and select Properties from the displayed menu to display the Properties window 3 Select the Teaming tab in the Properties window Check the radio button of Team with other adapters and click...

Page 52: ... the team name and click Next 5 Select the check boxes of the adapters you want to include to the team and click Next 6 Select Adapter Fault Tolerance or Adaptive Load Balancing as a team mode Usually select Adapter Fault Tolerance Click Next 4 20 ...

Page 53: ...nish 8 Start a command prompt and verify the physical MAC address of the team adapter with ipconfig all 9 Select the team adapter that has been set right click on it and select Properties from the menu displayed to display the Properties window 4 21 ...

Page 54: ...o mirror the volumes not only when installing an operating system but also when creating partitions After upgrading the volume that contains system partition to dynamic disk set the hard disk for mirroring to the slot Do not set the hard disk to the slot before upgrading Set the mirroring for the hard disk with the designated target ID See Hard Disk Configurations That Can Be Built On The NovaScal...

Page 55: ...ntinue 5 After the system has restarted display Disk Management again and set the hard disks for creating mirror volume IMPORTANT When the hard disk status is Not Initialized right click that hard disk and initialize it If Foreign is displayed perform Convert to Basic Disk and then perform Convert to Dynamic Disk Hard disks to be mirrored must be inserted to the corresponding slots Make them in pa...

Page 56: ...ng will not the system until the mirroring process is completed TIPS Creating mirror takes about 20 minutes for 10 GB hard disks 8 Co Manager 9 Whe ng has completed tep 8 Updating Software DATE CD ROM see Installing GeminiEngine Control Software page other update modules apply them in this step nfirm that the mirroring of the HDD has been started in the Disk n the Resynching shown in 8 changes to ...

Page 57: ...ndows system only uses a part of the mounted memory Refer to Microsoft Product Support Services for details of specification method Display BOOT INI file as described below 1 Right click My Computer and select Properties to display System Properties 2 On the Advanced tab of System Properties click the Settings button of Startup and Recovery 3 Click the Edit button of System startup on the displaye...

Page 58: ...press Setup T To change the se 1 Double click Administrative Tools in Control Pan 2 Open Services in Administrative Tools 4 Enter public IMPORTANT To change the community name of traps to be received from the default in the ESMPRO Manager site enter the same name as the community name newly set in the ESMPRO Manager site To receive trap from ESMPRO Agent at the ESMPRO Manager machine both communit...

Page 59: ...NT If the SNMP service was added to the system after the service pack had been applied at OS installati apply it again If not the S on NMP service may not operate properly This can cause the improper PRO Agent If the SNMP Service is deleted after the P Service and then reinstall ESMPRO Agent s use the SNMP Service If the SNMP Service and h such software as above is installed it may be rvices If so...

Page 60: ... dump function may run instead of the quick dump fun n equivale ma ntenance personnel designated by your sales agent are responsible for collecting memory dump rs should make settings of memory dump only occurred after making settings Continue the startup If you restar n error such as a stop ctio depending on the system status However the memory dump file can be used for failure analysis nt to tha...

Page 61: ...ger than 2 GB change Write Debugging Inf Memory Dump before expanding the memory Size of the debugging information m be collected will change due t debugging information is written has Perform the steps below to change your memory dump setting if a total memory capacity excee 2GB after additional memory has been installed If the setting is not changed incorrect dump files may be collected 1 Go to ...

Page 62: ... debug information memory dump may not be collected Size of the Partition to be Created page 4 5 ommended to press the dump button to see if the memory dump can be re set the paging file according to the memory size smaller than the Recommended value is set for Initial Size For the Recommended value see To be prepared for failure it is rec collected in normally beforehand If the memory has been ex...

Page 63: ...ion in the Log File r the file name network path Be sure to specify a b se bo g atson of Windows Server 2003 is a Specify where you want to save Path box Diagnostic information is saved unde DRWTSN32 LOG CHECK Do not specify a path on the local computer 4 ination in the Crash Dump box nary file that can be read by Specify the crash dump file save dest TIPS A crash dump file is a bi Windows Debugge...

Page 64: ... appear The Windows Components Wizard dialog Select the Management and Monitoring To window Management and Monitoring To 4 Check the Network Monitor Tools check box on the Subcomponents of box and click OK at the bottom of the window 5 Click Next 6 If a message is displayed asking you to insert Windows Server 2003 R2 Enterprise Edition CD ROM follow the instructions on the screen Close the menu th...

Page 65: ...ows Server 2003 CD ROM which contains Service Pack 1 to install Windows Server 2003 on the server you do not have to apply Service Pack 1 again Update the system when the system configuration is modified the system configuration is recovered the system is restored using the backup medium Log on to the system with the account that has administrative authority e g Administrator and insert the EXPRES...

Page 66: ...rom Tools formation Management Follow the instructions you see on the screen mpleted fter setting ithout backup for system information the information and settings that are specific to your server cann the server is repaired Take the following steps to make a backup copy of the system information if 1 Get a 3 5 inch floppy disk 2 Insert the EXPRESSBUILDER CD ROM into the CD ROM drive of the server...

Page 67: ... Completion of Installation This chapter describes how you install management utilities how you back up system information and setup of PCs on the network You may need to confirm these procedures while the system is running 5 1 ...

Page 68: ...er exists If it has not been installed while setting up the Fault Tolerant Server series install it separately IMPORTANT Make sure that ESMPRO Agent is installed because it is indispensable for continuous operation of NovaScale Fault Tolerant Server series To set details about ESMPRO Agent double click the ESMPRO Agent icon in the Control Panel dialog box The properties dialog box appears for chan...

Page 69: ...trol Panel 2 Start Services in Administrative Tool 3 Select SNMP Service from the service list and then Properties in the Action menu The SNMP Properties dialog box appears 4 Enter public in the Community name box in the Traps property sheet and click the Add to list button IMPORTANT To change the community name of traps to be received from the default in the ESMPRO Manager site enter the same nam...

Page 70: ...registered by starting from Control Panel To change the community to another and register it use the SNMP Community list box in the General tab To allow ESMPRO Agent to receive SNMP packets sent from ESMPRO Manager set the send community name in ESMPRO Manager to be the same as that accepted by the SNMP Service in ESMPRO Agent 7 Terminate the network setup IMPORTANT During OS installation if the S...

Page 71: ...the system or any drive located on the network and connected by the LAN Manager These are collectively called CD ROM drive hereafter IMPORTANT To use a CD ROM drive on the network assign the network driver to the drive and then execute MC 1ST EXE of the drive Do not start the CD ROM drive from the network computer in Windows Explorer The autorun function automatically displays the master control m...

Page 72: ...ick the Next button 7 Enter the path in which ESMPRO Agent is installed and click the Next button The ESMPRO Agent module is installed below the ESM directory of the root partition in default If no problem is found click the Next button without any modification To change the installation directory click the Reference button specify the desired installation directory with the full path including th...

Page 73: ...l Configuring ESMPRO Agent and BMC and uninstalling BMC FW Update Service are described below Uninstalling of ESMPRO Agent The procedure of uninstalling ESMPRO Agent is described below IMPORTANT Uninstalling ESMPRO Agent Start uninstalling ESMPRO Agent after the system is started completely If ESMPRO Agent is uninstalled just after the system start up the setup program may freeze displaying the Se...

Page 74: ...alled in the server ESMPRO Manager monitors the server status and receives alerts from the server ESMPRO Agent ESMPRO Manager Error LAN Notify Monitor When a failing module in the server is to be replaced ESMPRO Manager enables logical module disconnection from the server and logical installation after module replacement For the installation of ESMPRO Manager and notes on the operation see the sep...

Page 75: ...equired file system drivers are loaded and that the volume is not corrupted Even if this message is displayed and the server becomes unable to access the floppy disk the processing completes by accessing the floppy disk again If you need to change the color quality to 32 bit knowing this limitation apply a special graphic driver as described below 1 Log on to Windows Server 2003 as a user with adm...

Page 76: ...rt policy for security patches and QFE on NovaScale Fault Tolerant Server series security patches released by Microsoft are categorized into the following levels according to their importance IMPORTANT Patches Considered as IMPORTANT and requiring immediate application Tests will be performed upon publication of new patches and the results will be informed to our sales agents The high risk viruses...

Page 77: ...Chapter 6 Troubleshooting This chapter describes what to do when files needed to operate the OS are damaged and any trouble occurs on the product ...

Page 78: ...sage Access is denied appears 1 Local Security Policy setting IMPORTANT This setting should be made in advance on the Windows Server 2003 a Start Windows Server 2003 and log on as a user with the administrator authority b From the Start menu select Administrative Tools and select Local Security Policy c Select Local Policies and then select Security Options in the left pane of the Local Security S...

Page 79: ...ss Basic disk Dynamic disk Copy To Copy From access destination HDD HDD Copy available Copy available FD HDD Copy available Copy available CD HDD Copy available Copy available CD FD Copy available Copy available HDD FD Copy available Copy available Note HDD Hard disk SystemDrive SystemRoot only FD Floppy disk CD CD ROM Preparation You need a support disk Windows Server 2003 OEM DISK for EXPRESSBUI...

Page 80: ...on for boot monitoring function to deploy the system without performing the system repair which uses the Recovery Console In the BIOS setup select Server Monitoring Configuration Boot Monitoring and set appropriate time See Step 12 Enable Boot Monitoring Function page 4 33 for details If you have a computer that runs Windows Server 2003 or Windows 2000 XP NT You can also create a Windows Server 20...

Page 81: ...Function page 4 9 for details 2 Power on the system When starting up Recovery Console installed on the system a Select Microsoft Windows Recovery Console in Please select the operating system to start Please select the operating system to start Windows Server 2003 Enterprise Microsoft Windows Recovery Console b When the following message appears on the screen press F6 quickly When starting Recover...

Page 82: ... all SCSI adapter list in the floppy disk and then press Enter Adaptec Ultra320 SCSI Cards WinXP Server 2003 IA 32 d When the following screen appears press the S key e When the following screen appears remove the floppy disk from the floppy disk drive and press the Enter key Setup will load support for the following mass storage device s Adaptec Ultra320 SCSI Cards Win XP Server 2003 IA 32 Contin...

Page 83: ...le installed on the system 5 Follow the messages on the screen to start up the Recovery Console IMPORTANT When you restored a damaged file using the Recovery Console update the system described in the next section If you run the system without restoring files enable the boot monitoring function When necessary for system operation select Server Monitoring Configuration Boot Monitoring and set appro...

Page 84: ...en updating the system the process may stop or the system update may not be applied properly Disable the settings by clearing the checkboxes before updating the system Reconfigure the following settings as necessary afterwards Settings of Screen Saver Power Schemes Turn off monitor Turn off hard disks Hibernation enable Hibernation 1 Log on to the system with OS installed as user with Administrati...

Page 85: ...ut or output data during the update process a After logging on to the system as a user with the Administrative account insert EXPRESSBUILDER CD ROM into the drive of the server b When the Master Control Menu screen appears click Setup and click Update Express5800 system on the menu 4 When the dialog box for confirmation of executing system update appears click OK The system update will start Follo...

Page 86: ...Check disk mirroring If the disk mirroring is disabled enable the mirroring again For the method to check disk mirroring see Step 6 Set Dual Disk Configuration IMPORTANT During disk re synchronization do not shut down the system until the resynchronization is completed If the following dialog appears confirm that the disk is mirrored and click Yes to restart the system 8 Reboot the system 9 After ...

Page 87: ...ct GeminiEngine Control Software on the menu Follow the instructions to proceed with the installation The message GeminiEngine Control Software Now Installing Please Wait is displayed while GeminiEngine Control Software Do not use the keyboard or mouse while this message is being displayed 2 The system is rebooted during the installation The system is rebooted several times during the installation...

Page 88: ...ing to the error codes listed in the table below Message Cause and Remedy This EXPRESSBUILDER version is not designed for this server Execute the EXPRESSBUILDER on the compliant server This machine is not supported An access to the nonvolatile memory NvRAM is not acceptable NvRAM access error Hard disk access error The hard disk is not connected or it is failed Check whether the hard disk is corre...

Page 89: ...s not duplicated FT Status LED does not light e Step 1 Things Required for Setup needs to be done from the beginning DISK cc he indication status of LED See Step 6 Set Dual Disk Configuration and set up the duplex of HDDs monitoring function to correct value GeminiEngine Control Software UPDATE CD ROM is not included GeminiEngine Control Software UPDATE CD ROM is used to update GeminiEngine Contro...

Page 90: ...ion of diagnosis information collect log in Set Dr Watson You cannot specify a network path Specify a path to a local computer The Telnet Service is not installed Adjust the computer name to 14 characters or less and then install the Telnet Service as explained below How to install the Telnet Service 1 Select Run from the Start menu 2 Type tlntsvr service in the Open box and click OK 3 From the St...

Page 91: ...ck Complete in the rest of procedures the default values of the Express Setup are automatically selected for the installation Default values Network protocol settings Protocol TCP IP DHCP specified Service Selecting sharing files for Microsoft network and printer Client client for Microsoft networks Component SNMP Application ESMPRO Agent OK does not appear on the Role of Computer window OK does n...

Page 92: ... from Control Window the default value to them You can change the ormed but no adapter is actually connected adapter settings will not be made ave been installed with a different protocol set to each of them However all protocols are set to available to each adapter What cannot be r more network adapters have been set the detailed settings of TCP IP protocol are configured to use DHCP t protocol d...

Page 93: ... system or the message ILLEGAL FILE is displayed when logged on as a user who performed the installation Source HASSETUP Type Warning Event ID 101 Description Some GeminiEngine Control Software files have been illegally updated in the system Files of GeminiEngine Control Software installed on the system are updated to incorrect files Refer to Installing GeminiEngine Control Software page 6 11 and ...

Page 94: ...nstallation by clicking Stop the main menu remains displayed However the file having been setup halfway will not be deleted Start the uninstallation of ESMPRO Agent after the system is started completely If ESMPRO Agent is uninstalled just after the system start up the setup program may freeze displaying the Service Being Deleted dialog box Shutdown the system by using Task Manager or other operat...

Page 95: ...n SYSTEM REPAIR in this chapter to start again The screen turns out to be black for a while when booting the Recovery Console If you start the Recovery Console that is installed in the system the screen turns out to be black for a while when booting the Recovery Console Since the system is normally working please wait for a while When the system s update is being processed Operating System Stop Er...

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