User’s Guide – Toucan Hybrid
231
AP-750, Rev. 1.1 –- 23/04/04
7 TROUBLESHOOTING
7.1 INTRODUCTION
This chapter explains troubles that may occur when using the printer and how to solve them.
If you encounter an error not described in this chapter, refer to "6.3 Error messages" and contact MUTOH
local dealer.
Notes :
To receive our customer support service, present your warranty. If you do not present it,
you may be changed for the service even if it is within the term of warranty.
If you have a maintenance service contract, show the agreement or other documents.
7.2 FAILURES AND MALFUNCTIONS OF THE PRINTER
This section describes the failures and malfunctions of the printer not displayed as errors, and their causes
and solutions.
(1) The media touches the print head or infrared lamp.
Important:
In case the print head or infrared lamp touches the media, OFF and ON. Do not touch
the print head or infrared lamp.
(2) The printer does not work after the power is turned on.
N°
Display
Solutions
References
1
You did not plug the power
cable in.
Plug in the power cable.
Connecting the power cable
2
The AC power does not match
the specified voltage.
Use the printer at the specified
voltage.
Connecting the power cable
3
Is the maintenance cover
open?
Close the maintenance cover.
Turning the power ON/OFF
(3) The printer does not work after the media is loaded.
N°
Display
Solutions
References
1
Is the pressure roller raised?
Lower the pressure roller.
Media handling
2
Is the maintenance cover
open?
Close the maintenance cover.
Turning the power ON/OFF
3
You did not load the media
straight into the printer.
Load the media straight into the
printer.
Media handling
4
Are all tanks filled with ink?
Fill all ink tanks with ink.
Refilling the ink - jetwash fluid
5
Is the recommended media
being used?
Use a recommended media.
Media type
Summary of Contents for Toucan Hybrid PJ-162-FE
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