Rockhopper II series printers – User’s Guide
141
AP-75095, Rev. 2.0, 24/10/03
6. TROUBLESHOOTING
6.1. INTRODUCTION
This chapter explains troubles that may occur when using the printer and how to solve them.
If you encounter an error not described in this chapter, refer to "Error messages" and contact your local MUTOH
dealer.
Notes :
To receive our customer support service, please present your warranty. If you do not
present it, you may be changed for the service even if it is within the term of warranty.
If you have a maintenance service contract, please show the agreement or other
documents.
6.2. FAILURES AND MALFUNCTIONS OF THE PRINTER
This section describes the failures and malfunctions of the printer not displayed as errors, causes and solutions.
(1) The printer does not work after the power has been turned on.
No. Possible
cause
Solutions
Reference
1
You did not plug the power cable in.
Plug in the power cable.
Refer to ‘Connecting the power
cable’
2
The AC power does not match the
specified voltage.
Use the printer at the
specified voltage
Refer to ‘Connecting the power
cable’
3
The front cover is open.
Close the front cover.
Refer to ‘Media handling’
(2) The printer does not work after media has been loaded.
No. Possible
cause
Solutions
References
1
The front cover is open.
Close the front cover
Refer to ‘Media handling’
2
The pressure rollers have been
raised.
Lower the pressure rollers
lever.
Refer to ‘Media handling’
3
You did not load the media straight
into the printer.
Load the media straight
into the printer.
Refer to ‘Media handling’
4
One or more ink cartridges are not
installed.
Install (an) ink cartridge(s). Refer to ‘Installing ink cartridges’
5
You did not use recommended
media.
Use recommended media.
Refer to ‘Media type’
6
You used the printer in direct
sunlight or other locations not
appropriate for the specified
environment.
Use the printer in the
specified environment.
Refer to ‘Product Specifications’
Summary of Contents for Rockhopper II Series
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