Muratec MFX-C3400 User Manual Download

Page: 155 / 188

Troubleshooting > 153

Dealing with unsatisfactory printing

SYMPTOMS

POSSIBLE CAUSES

STEPS TO TAKE

Vertical white lines can
be seen on the printed
page.

The LED head is dirty.

Wipe the LED head with a soft, lint-free
cloth.

The toner is low.

Open the top cover and tap the
cartridge a few times to evenly
distribute any remaining toner. If
symptoms persist, replace the toner
cartridge.

Foreign materials may be
present in the image drum.

Replace the image drum cartridge.

Light-shielding film of the
image drum cartridge is dirty.

Wipe the film with a soft, lint-free
cloth.

Printed images are
fading vertically.

The LED head is dirty.

Wipe the LED head with a soft, lint-free
cloth.

The toner is low.

Open the top cover and tap the
cartridge a few times to evenly
distribute any remaining toner. If
symptoms persist, replace the toner
cartridge.

The paper is not suitable for
the printer unit.

Use recommended paper.

Printing is light.

The toner cartridge is not
properly seated.

Reinstall the toner cartridge.

The toner is low.

Open the top cover and tap the
cartridge a few times to evenly
distribute any remaining toner. If
symptoms persist, replace the toner
cartridge.

The paper is moist.

Use paper stored in proper
temperature and humidity conditions.

The paper is not suitable for
the printer unit.

Use recommended paper.

Thickness and type of paper
are inappropriate.

Set a proper value for Media Weight
and Media Type in the Paper Setup
menu, or set one value thicker for
Media Weight.

Recycled paper is being used.

Set one value thicker for Media Weight
in the Paper Setup menu.

Partially faded images.
White spots and lines
appear in solid
printing.

Paper is moist or dry.

Use paper stored in proper
temperature and humidity conditions.

Vertical lines appear.

The image drum cartridge is
damaged.

Replace the image drum cartridge.

The toner is low.

Open the top cover and tap the
cartridge a few times to evenly
distribute any remaining toner. If
symptoms persist, replace the toner
cartridge.

Summary of Contents for MFX-C3400

Page 1: ...User s Guide Plain paper digital Fax Copier Printer Scanner Please read this guide before operating this machine After you finish reading this guide keep it handy for easy reference ...

Page 2: ...e this document as accurate and helpful as possible we make no warranty of any kind expressed or implied as to the accuracy or completeness of the information contained herein The most up to date drivers and manuals are available from the web site http www muratec com Trademark Information Muratec the Muratec logo and all Muratec product names contained herein are trademarks of Murata Machinery Lt...

Page 3: ... Purpose Tray 22 Configuring Your Machine 23 Minimum Configuration Requirements 23 To send faxes 23 To send e mails 23 To file document s via intranet 23 Pre configuration Information 23 General 23 Fax Set Up 23 Network Set Up 24 Internet Communication Features 25 Voice Guidance 26 Voice Guidance Button 26 Voice Guidance Sample Display 26 Voice Guidance Items 27 Voice Guidance Settings 29 Configur...

Page 4: ...ms 117 Toner Cartridge Replacement 117 Image Drum Replacement 121 Transfer Belt Replacement 124 Fuser Replacement 128 Cleaning 131 the Unit Casing 131 the ADF 131 the Document Glass 133 the Touch Screen 133 the LED Head 134 Installing Upgrades 136 Memory Upgrade 136 Additional Paper Trays and Storage Cabinet 139 Inventory 139 Installation 140 Setting the Driver Device Options 143 Windows 143 Mac O...

Page 5: ...sit our Web Site 3 Need Help Visit our Web Site For personalized web based support on the products you own including the latest up to the minute information visit your personal solutions center http www muratec com ...

Page 6: ...ridge may not operate at all even if it is described as compatible and if it does work your product s performance and print quality may be degraded Specifications subject to change without notice All trademarks acknowledged NOTE A note provides additional information to supplement the main text CAUTION A caution provides additional information which if ignored may result in equipment malfunction o...

Page 7: ...tempt to induce vomiting if person is unconscious If inhaled move the person to an open area for fresh air Seek medical attention If it gets into the eyes flush with large amounts of water for at least 15 minutes keeping eyelids open Seek medical attention Spills should be treated with cold water and soap to help reduce risk of staining skin or clothing ...

Page 8: ...your recipients e mail addresses the document s is are first scanned and converted into an image file and then transmitted to remote recipients within minutes Scan to Network PC Allows you to send scanned documents to a server or a personal computer s file folder over an intranet with FTP File Transfer Protocol HTTP Hypertext Transfer Protocol or CIFS Common Internet File System protocol The scan ...

Page 9: ...d USB 2 0 interface The following optional features are available Additional memory to allow printing of more complex pages Additional paper tray s and storage cabinet for loading more media to minimize operator intervention or different paper stocks for letterhead stationery alternative paper sizes or other print media choose from two configurations One additional paper tray and tall storage cabi...

Page 10: ... lb US Bond 75 g m paper 5 Paper tray Holds up to 300 sheets of 20 lb US Bond 75 g m paper 6 Paper size dial Set to paper size loaded in tray 7 Scanner locks 8 Automatic Document Feeder ADF cover release button 9 ADF unit 10 ADF paper tray Holds up to 50 sheets of letter size paper or 25 sheets of tabloid size paper 11 Document cover 12 Contol panel With touch screen display status LEDs and operat...

Page 11: ...s LEDs 22 USB connection type B 23 Duplex unit 24 Rear face up stacker This is mainly used for heavy print media When used in conjunction with the multi purpose feed tray the paper path through the MFP is essentially straight This avoids bending the paper around curves in the paper path and enables feeding of up to 53 lb US Bond 200 g m media Holds up to 100 sheets of 20 lb US Bond 75 g m paper 25...

Page 12: ...eral send modes on the touch screen These allow you to select and control the process whereby a document is scanned and the scanned data is sent by email as an attachment to a local PC to a network PC to a USB memory stick It also allows you to arrange for a document to be scanned from a remote PC PRINT Pressing this button selects print mode on the touch screen This allows you to select and print...

Page 13: ...ssing this button switches the power save mode on or off Its LED is lit when power save mode is on If the machine has gone into power save mode as indicated by the touch screen being black and the LED being illuminated you can return to normal mode by pressing the POWER SAVE button 11 JOB PROGRAMS Pressing this button allows you to program short cuts to use for your most common operations For exam...

Page 14: ...required this can be changed using the Panel Downloader utility 1 To ensure your product contains the latest firmware updates it is recommended that you download the language files from this utility during setup NOTE The selected language will be applied to the display language and report printing however voice guidance is available in English ...

Page 15: ...rn the scanner lock to the UNLOCKED position 2 Repeat step 1 for the second scanner lock 3 Place the key 1 on the hook at the rear of the scanner for safe keeping 4 Fit plugs 2 in the scanner lock locations as shown CAUTION Make sure the scanner is in the UNLOCKED position before operating 1 2 ...

Page 16: ...he machine will enter the power save mode to control the power consumption of the device To cancel or initiate the power save mode press the Power Save button on the control panel Switching Off 1 Press the Setup button on the control panel 2 Press the ShutDown button 3 Press Yes to continue 4 At the prompt turn the power switch OFF CAUTION Do not turn off the power switch suddenly as this may dama...

Page 17: ...iver and printer drivers Once the printer is switched on and plugged in the installation is complete See your Setup Guide for more information 2 Plugging the MFP in first and performing a Plug and play type of installation In this case you must install the TWAIN driver first Fax Driver The fax driver allows you to send faxes directly from your computer without printing the document first With the ...

Page 18: ...ver USB or network connections This only detects MFX C3400 devices 1 To search and install select Tools Register Device 2 Highlight the required search result and when prompted click Yes The Configuration tool allows you to set up and manage your unit Refer to Pre configuration Information on page 23 for detailed instructions NOTE Network settings such as LDAP configuration cannot be saved to the ...

Page 19: ... Scan to Local PC on page 103 Setting up the Actkey Utility 1 Install the Actkey utility from the CD Set up will place an Actkey icon on your desktop 2 Double click this icon to open the Actkey console 3 Select Options Button Settings The following screen displays 4 Select the function you want to set in section 1 5 Set the parameters for this function in section 2 6 When you have completed settin...

Page 20: ...he multi purpose tray you can have the unit switch to another tray when the current tray runs out of paper When printing from Windows applications this function is enabled in the driver settings When printing from other systems this function is enabled in the Paper Setup menu See Paper Setup on page 32 If fitted tray 2 or 3 may be removed and replenished while the machine is being fed from tray 1 ...

Page 21: ...e MFP can hold up to 250 sheets of 20 b US Bond 75 g m standard paper and can handle paper stocks up to 47 lb US Bond 128 g m Pages printed in reading order page 1 first will be sorted in reading order last page on top facing down Face Up Stacker The face up stacker at the rear of the unit should be opened and the tray extension pulled out when required for use In this condition paper will exit vi...

Page 22: ... separated then tap the edges of the stack on a flat surface to make it flush again 3 3 Load paper long edge feed LEF for letterhead paper load face down with top edge towards the right of the unit 1 up to mark a 4 Adjust the rear stopper and paper guides 2 to the size of paper being used NOTE For A6 paper remove the rear stopper and re install in the A6 position 1 2 3 1 a 2 3 Letter LEF ...

Page 23: ...u are printing from the 1st upper tray you can pull out the 2nd lower tray during printing to reload it However if printing from the 2nd tray do not pull out the 1st tray This will cause a paper jam For face down printing make sure the face up rear stacker is closed the paper exits from the top of the unit Stacking capacity is approximately 250 sheets depending on paper weight For face up printing...

Page 24: ...o sided duplex printing on letterhead paper load the paper with pre printed side down and the top edge away from the unit Envelopes should be loaded face up with top edge to the left and short edge into the unit Do not select duplex printing on envelopes Do not exceed the paper capacity of about 100 sheets or 10 envelopes Maximum stacking depth is ablut 3 8 10 mm 5 Press the tray latch button 4 in...

Page 25: ...uration Information General Ensure that you have the relevant permission PIN numbers before commencing The factory set passwords PIN are Administrator aaaaaa PIN 000000 Network webpage user admin password aaaaaa Fax Set Up Your unit has to be set up properly to allow faxing from the machine The following parameters must be set before using the fax function Time zone Date and time See Initial Set U...

Page 26: ...ard 2 IP Address The Internet Protocol IP address assigned to your machine by your network administrator 3 Subnet Mask The net mask address assigned by your network administrator 4 Gateway IP The gateway IP address assigned by your network administrator 5 SMTP Server The IP address of your SMTP Mail Server assigned by your network administrator 6 SMTP Port The port number of your SMTP Mail Server ...

Page 27: ...dresses Filing destinations Defines the protocols and destinations to send your scanned document to FTP servers web or any personal computers on the network NOTES 1 DHCP server With DHCP Dynamic Host Configuration Protocol a host can automatically be given a unique IP address each time it connects to a network making IP address management an easier task for network administrators If the DHCP serve...

Page 28: ... Display When you press the Voice Guidance Key when it is not flashing a voice guidance example will be displayed Pressing Cleaning guidance shows the demonstration of scanner clean guidance NOTES 1 If the system administrator has chosen DHCP then the IP address of TCP IP gateway subnet mask and DNS server will be automatically given 2 When installing the unit for the first time it is recommended ...

Page 29: ...e voice for example Copy Ready when the document is inserted Complete beep This sound is given when copying has been completed a fax transmission reception is completed and when the received document printing is completed Set Voice for each completion sound at the complete beep in the sound settings See the OPCompleteSound setting on page XX NOTE Voice guidance is given only for a part of function...

Page 30: ...e fax When a document jam occurs Paper runs out Notification guidance The document is inserted in the ADF Copying completes OP Complete Sound page 58 Fax transmission completes Fax reception completes Received fax prints completes E mail send completes Report print completes PC print completes Flatbed scan completes Setting E mail address Setting Profile Clearing document jam Explaining a part sel...

Page 31: ... guidance automatically starts whenever available Manual When the voice guidance is available press the flashing Voice Guidance key to start the voice guidance After that the voice guidance continues during a series of operations OP Guidance Volume Low Middle High Full Set the operation guidance volume Error Guidance Volume OFF Low Middle High Full Set the error reset guidance volume When this is ...

Page 32: ... Web Page Type the IP address of the unit in the URL field of your browser and then press Enter The unit web page displays For example http 192 168 1 94 from the Configuration Tool Utility If you have not already done so install the unit Configuration Tool from the Control Panel Press the SETUP button on the control panel NOTE The Administrative Settings are blocked by a password Refer to Pre conf...

Page 33: ...e new e maiol address is to be inserted Note Inserting will change the listing number Group Select group number to edit Note max 32 groups Speed Dial Register Edit Use the on screen keyboard to enter and assign a speed dial number to the list Note max 500 speed dial entries Delete Select a speed dial number to delete from the list Delete and Sort Select a speed dial number to delete from the list ...

Page 34: ... media choose the Plain setting Note Copying and fax reception will only occur when the selected tray or one of the trays when Tray Selection is set to Auto is defined as containing PLAIN media type Media Weight Tray 1 Light Medium Heavy Tray 2 and 3 Light Medium Heavy Ultra Heavy Adjusts the unit for the weight of paper stock loaded in this tray MP Tray Paper Size A3 A4 A4LEF A5 A6 B4 B5 B5LEF Le...

Page 35: ... Tray Selection is set to Auto Tray usage priority given to trays set to ON then ON If tray is set to OFF it will not be used Copying will only occur when the selected tray or one of the trays when Tray Selection is set to Auto is defined as containing PLAIN media type FEATURE OPTION DESCRIPTION Store Bulletin Box Doc Select Bulletin Box Doc Up to 20 F code boxes can be registered Up to 30 documen...

Page 36: ...red target URL Port No 00001 00445 65535 Use the arrow keys to select the desired port number Note port number is updated automatically when the protocol type is selected PASV Mode OFF ON Only available when using FTP protocol User Name User defined Use the on screen keyboard to enter the required user name Password User defined Use the on screen keyboard to enter the required password Encode comm...

Page 37: ...ction removes the reverse image and characters Density 3 2 1 0 1 2 3 Adjust density Darker Enhance image sharpness and color Lighter Reduce hue and color Resolution 75dpi 100dpi 150dpi 200dpi 300dpi 400dpi 600dpi Allows you to select the appropriate resolution Remember the higher the resolution the bigger the file size Scan Size Auto A3 B4 A4 A4 SEF B5 B5 SEF A5 A5 SEF Letter Letter SEF Tabloid Le...

Page 38: ...just R G balance settings G Enhance green R Enhance red Saturation Low 3 2 1 0 1 2 3 High Adjust saturation setting High Enhance image sharpness Low Reduce hue RGB R 3 2 1 0 1 2 3 G 3 2 1 0 1 2 3 B 3 2 1 0 1 2 3 Adjust RGB contrast settings Delete Yes No Select profile number to delete Press Yes to confirm or No to cancel FEATURE DESCRIPTION Print Count Displays the print count from all available ...

Page 39: ...Mask1 3 Gateway Address1 4 MAC Address 5 NIC Program Version 6 IPv6 address Local 2 7 IPv6 address Global 2 FEATURE DESCRIPTION NOTE 1 Appears only when the TCP IP setting is Enabled and the IP Version is IPv4 2 Appears only when the TCP IP setting is Enabled and the IP Version is IPv4 IPv6 ...

Page 40: ...lock out the color background of the image assuming document has a color background such that the background color is not printed Use Show Through when copying documents that are printed on both sides for example newspaper This function removes the reverse image and characters Density 3 2 1 0 1 2 3 Adjust density Darker Enhance image sharpness and color Lighter Reduce hue and color Zoom Auto 100 S...

Page 41: ...nding orientation Mixed Size OFF ON Allows you to load originals of same width but different length in the ADF When enabled the tray setting is automatic you cannot specify a tray manually Scan Size Auto A3 B4 A4 A4 SEF B5 B5 SEF A5 A5 SEF Letter Letter SEF Tabloid Legal 14 H LTR Allows you to select the scan size Cont Scan OFF ON Allows you to continue scanning more documents Allows you to constr...

Page 42: ...ackground Allows you to specify the type of images on the document Density Lightest Lighter Normal Darker Darkest Adjust density Darkest Enhance image sharpness and color Lightest Reduce hue and color Scan Size Auto A3 B4 A4 A4 SEF B5 SEF A5 SEF Letter Letter SEF Tabloid Legal 14 H LTR Allows you to select the scan size Cont Scan OFF ON Allows you to continue scanning more documents Allows you to ...

Page 43: ...he box number to delete and press Yes to confirm deletion If you are deleting a secure box entry enter the four digit ID code and press Yes to confirm deletion Security function ID check Tx OFF ON Check and match the last four digits of the destination fax numbers with those registered in the target If ON the unit will send only when they match Check broadcast dest OFF ON Fax number confirmation s...

Page 44: ...n incoming fax Dialing Pause Duration 00 02 10 Second Enter the pause duration required High Resolution 400dpi 600pdi Select the resolution Rx Reduc Rate Auto 100 Select the Rx reduction rate Reduc Margin 00 24 85 mm Select the reduction margin Rotate Tx OFF ON Enable disable fax image rotation Condition only available when A4 LEF or Letter LEF selected ECM Mode OFF ON Error correction mode ECM au...

Page 45: ... density Darker Enhance image sharpness and color Lighter Reduce hue and color Resolution 75dpi 100dpi 150dpi 200dpi 300dpi 400dpi 600dpi Allows you to select the appropriate resolution Remember the higher the resolution the bigger the file size Scan Size Auto A3 B4 A4 LEF A4 B5 LEF B5 A5 LEF A5 Letter LEF Letter Tabloid Legal 14 H LTR Allows you to select the paper size to match the document size...

Page 46: ...ber the higher the compression the bigger the file size EdgeErase OFF ON Adjust the width settings using the arrow buttons Input range 05 50 mm EraseCentr OFF ON Adjust the width settings using the arrow buttons Input range 01 50 mm Contrast 3 2 1 0 1 2 3 Adjust contrast setting High Enhance brightness Low Reduce brightness Hue R 3 2 1 0 1 2 3 G Adjust R G balance settings G Enhance green R Enhanc...

Page 47: ...y Enter standard e mail body text Max 256 characters You can create up to 5 different e mail templates From Reply To From Enter the e mail sender address Max 80 characters Reply to Enter the e mail reply address for error notification Check broadcast dest OFF ON If enabled an e mail address confirmation screen displays before sending the e mail USB Memory Setup File Name User defined Use the on sc...

Page 48: ...ilable in auto tray selection switching Media Check Disable Enable Determines whether the machine checks the size of the media loaded matches that required for the document sent to print Print Setup Copies 001 999 copies Enter the number of copies of a document to be printed from 1 to 999 Duplex ON OFF Switches the duplex 2 sided function OFF ON Binding Long Edge Short Edge Sets the default bindin...

Page 49: ...ine switches between color and black and white printing However the 30 60 second cool down delay described for Mono 30ppm is avoided by limiting the mono speed to 26ppm This setting may be preferred for mostly black and white printing with some color pages or where most print jobs are entirely color or entirely black and white Color Speed The machine runs at 26ppm for all print jobs This setting i...

Page 50: ...ble Enable Specifies whether the machine should perform jam recovery after a paper jam occurred If enabled the unit will attempt to re print any pages lost due to a paper jam once the jam has been cleared Paper Black Setting 2 1 0 1 2 Used for micro adjustment when very visible faded print results or light specks or streaks result when printing in Plain Paper Black setting Decrease the value if li...

Page 51: ...efore printing in order to reduce horizontal white lines This shortens image drum life Hex Dump OFF ON Prints out the data received from the host PC in hexidecimal code Color Menu Density Control Manual Auto If set to Auto image density will be automatically adjusted at power on when a new image drum or toner cartridge is installed and at intervals of 100 300 and 500 drum counts If a 500 drum coun...

Page 52: ...s of each color cyan magenta yellow and black Normal setting is 0 Magenta Darkness 3 2 1 0 1 2 3 Yellow Darkness 3 2 1 0 1 2 3 Black Darkness 3 2 1 0 1 2 3 Adjust Registration Execute Press Yes to execute or No to cancel Performs automatic color registration adjustment Normally this is done on power on and when the top cover is opened and then closed This process accurately aligns the cyan magenta...

Page 53: ...to When Manual non critical warnings such as requests for a different paper size can be cleared by pressing the RESET button When set to Auto they are cleared when the print job resumes Auto Continue OFF ON Determines whether or not the unit will automatically recover from a memory overflow condition Error Report OFF ON If ON the unit will print error details when a PostScript emulation error occu...

Page 54: ...t OFF ON The thinnest line width in PCL a 1 dot line may look broken ON when the thinnest line width is specified line width is emphasized to look wider OFF the line appears as specified Tray ID Tray 2 01 05 59 Tray 3 01 20 59 MP Tray 01 04 59 Sets the number to specify Tray 2 Tray 3 and MP Tray for the paper feed destination command in PCL5e emulation IBM PPR Setup Character Pitch 10 CPI 12 CPI 1...

Page 55: ...cter SAME Regardless of CPI same height DIFF As CPI character heights vary Cont Paper Mode OFF ON If you have multiple feed trays installed in which the media is the same size and type you can enable continuous paper mode When one tray runs out of paper the unit will switch to another tray EPSON FX Setup Character Pitch 10 CPI 12 CPI 17 CPI 20 CPI PROPORTIONAL Specifies character pitch in this emu...

Page 56: ...rk Menu Network Setup TCP IP Disable Enable Enables or disables this network protocol IP Version IPv4 IPv4 IPv6 Set up the IP version Display condition TCP IP protocol must be enabled NetBEUI Disable Enable Enables or disables this network protocol NetBIOS over TCP Disable Enable Enables or disables this network protocol Display condition TCP IP protocol must be enabled NetWare Disable Enable Enab...

Page 57: ...P Disable Enable Enables or disables SNMP of FTP TCP IP or NetWare Display condition TCP IP protocol must be enabled Network Scale Small Normal Normal Can work effectively even when connected to a HUB that has a spanning tree feature However printer start up time gets longer when computers are connected to two or three small LANs Small Computers can cover from two or three small LANs to a large LA...

Page 58: ...ed Set a password for the POP3 server LDAP Server Setting Server Setting LDAP Server user defined Set the host name for the LDAP server Port No 00001 00389 65535 Set the port number Timeout 010 030 120 Enter the LDAP server timeout in seconds Max Entries 005 100 Set the maximum number of search results from the LDAP server Search Root Enter the desired root Attr Name1 cn Edit the LDAP search attri...

Page 59: ...ter All Group01 Group32 Numeric List ABC DEF GHI JKL MNO PQRS TUV WXYZ Symbol Maximum of three destination tabs can be registered to display on the standby screen Auto Reset Time Copy screen Reset Time 01 03 10 minutes Select the required screen reset interval Reset After Scan OFF ON Specify whether or not to reset once scan job is complete Fax Screen Reset Time 01 03 10 minutes Select the require...

Page 60: ...Rx Completed OFF TYPE1 TYPE2 TYPE3 Voice Test Rx Print Completed OFF TYPE1 TYPE2 TYPE3 Voice Test E mail sent Completed OFF TYPE1 TYPE2 TYPE3 Voice Test Report Print Completed OFF TYPE1 TYPE2 TYPE3 Voice Test PC Print Completed OFF TYPE1 TYPE2 TYPE3 Voice Test Flatbed Scan Completed OFF TYPE1 TYPE2 TYPE3 Voice Test Paper Jam Alert OFF ON Select ON to sound an alarm to alert the user in the event o...

Page 61: ...acknowledgment width ACK BUSY Timing ACK In Busy ACK While Busy Specify acknowledgment timing I PRIME Disable 3 Micro Sec 50 Micro Sec Specify I PRIME setting Parallel PS Protocol ASCII Raw Select data format Offline Receive Disable Enable Enable disable offline receive System Setup Access Control PIN User Password Disable Enable access control to restrict usage to authorized user only User Auth M...

Page 62: ...o cancel Condition for display Storage Maint Setup Initial Lock must be set to Disable Format Partition PCL Common PS Making changes will automatically restart the system Press Yes to continue or No to cancel Condition for display Storage Maint Setup Initial Lock must be set to Disable Storage Maint Setup Check File System Execute Making changes will automatically restart the system Press Yes to c...

Page 63: ...l Ready Mode Specify the reception mode Dial Tone Detection OFF ON Enable disable dial tone detection Busy Tone Detection OFF ON Enable disable busy tone detection Monitor Control OFF Type 1 Type 2 Specify the monitor control setting TTI Register Edit TTI 1 TTI 2 TTI 3 Register Edit transmit terminal identification TTI settings Standard TTI TTI 1 TTI 2 TTI 3 Select default TTI from the registered ...

Page 64: ...rmed Edit Title User defined Select the macro number and use the on screen keyboard to edit the title NOTE This item should always be selected before switching the unit off to ensure that no hard disk data is lost FEATURE OPTION DESCRIPTION Shutdown Yes No Select Yes to perform a controlled shutdown of the unit ensuring that all files on the internal hard disk are closed before power is turned off...

Page 65: ...etting any text in the login name and password fields for the unit On the other hand if the HTTP server does not allow an anonymous account for authentication to connect to the web page the user will be prompted to enter a user name and password first when connecting to the web site In this mode the file saving feature is available only when entering the user name and password permitted by the ser...

Page 66: ...es 4 In the X cabinet dialogue box select the Directory security tab and click Edit for Anonymous Access and Authentication Control Make sure Anonymous Access is selected in the Authentication Methods dialog box 5 Click Edit to open Account for anonymous access NOTE Make sure that the account stored in your computer system in the username file has sufficient privilege to access the file system ...

Page 67: ... directory as per the network settings for sharing in MS Windows Under the User level mode of Windows 2000 use the account and password with the privilege of write as the login name and Password for the unit folder NOTE If the file management system on your server is NTFS in order to allow IIS to use an anonymous account to access the files in the directory of C Inetpub wwwroot X cabinet Files you...

Page 68: ...t Time Zone and using the on screen arrows or keypad set the correct time differential 6 If required press Set Daylight Saving and select ON 7 Select Time Setup and using the on screen arrows or keypad set the correct date and time 8 Press Enter to confirm 9 Press Enter to enable Advanced Set Up Your machine offers a multitude of features which reduce the time required for manual operation and mak...

Page 69: ...pe in the fax number destination name then press Enter 8 If required select Group No then select the group number to assign the fax number to Press Enter 9 Press Enter to save the speed dial entry or press Cancel to exit without saving 10 Press Close on four screens to exit the menu NOTE If the destination fax number has an extension number press the Pause button between numbers The machine will i...

Page 70: ...e touch screen press Address Book 3 Press Speed Dial From here you can enter edit delete sort insert and assign group dial numbers 4 Press the Delete button If you wish to delete the entry and shift the remaining entries up to remove the deleted entry then press the Delete and Sort button 5 Select the desired speed dial number 6 At the prompt select Yes to confirm you want to delete the entry or s...

Page 71: ...refix digits the unit will wait until the outside line is available secondary dial tone detected before dialing the rest of the number 1 Press the Setup button on the control panel 2 From the touch screen press the Admin Setup button 3 Using the on screen keyboard enter the administrator password and press Enter 4 From the touch screen press the Fax Setup button 5 From the touch screen press the O...

Page 72: ...n 9 Use the on screen arrow buttons and keypad to enter the required redial interval between 0 and 5 minutes then press Enter 10 Press Close on four screens to store the new setting and exit the menu Reception Mode You can change the way your unit handles incoming fax transmissions and telephone calls if you have a telephone handset connected depending on your office requirements Choose from Fax R...

Page 73: ...een press the Admin Setup button 3 Using the on screen keyboard enter the administrator password and press Enter 4 From the touch screen press the Fax Setup button 5 From the touch screen press the Other Settings button 6 From the touch screen press the Ring Response button 7 Using the arrow keys select the required response setting between 0 and 10 times and press Enter 8 Press Close on four scre...

Page 74: ...n is displayed on the touch screen press the PIN No field and use the numeric keys to enter your PIN then press Enter Press the Log in button 2 If the User Password screen is displayed on the touch screen press the User Name field and use the QWERTY keyboard to enter your user name Press Enter to confirm Press the Password field and use the QWERTY keyboard to enter your password Press Enter to con...

Page 75: ...pages from books newspaper clippings or paper with wrinkles or curls place them on the glass Placing Document s in the ADF Before using the ADF please make sure that your paper meets the following specifications Document s should be square or rectangular and in good condition not fragile or worn Document s should be free of curl wrinkle tears wet ink or punch holes Document s should be free of sta...

Page 76: ... Guides 1 to center the document in the ADF Placing Document s on the Scanner Glass 1 Open the document cover 2 Place your document with the text face DOWN on the glass and align it to the upper left corner 3 Close the document cover ...

Page 77: ...ies select the number of copies with the numeric keypad To increase the number of copies 1 If required press the Copy button on the control panel to prompt the Copy Ready screen 2 Enter number of copies required using the numeric keypad on the control panel The touch screen display will confirm the copy count selected NOTE Copying will only occur when the selected tray or one of the trays when Tra...

Page 78: ...ass see Continuous Scan Mode on page 111 Repeat OFF x2 x4 x8 Allows you to print multiple images of an original document on a single sheet Book Copy OFF Left Right Allows you to select how book copies are printed whether the left hand page or right hand page is printed first If enabled set your original document on the glass Note when book copy is enabled ensure that Zoom is set to Auto see page 7...

Page 79: ...but different length in the ADF The following document sizes can be set concurrently A3 and A4 LEF B4 and B5 LEF A4SEF and A5 LEF When enabled the tray setting is automatic you cannot specify a tray manually Scan Size Auto A3 B4 A4 A4 SEF B5 B5 SEF A5 A5 SEF Letter Letter SEF Tabloid Legal 14 H LTR Allows you to select the document size Cont Scan OFF ON Allows you to continue scanning more documen...

Page 80: ... 4 5 High sTHR Allows you to block out the color background of the image assuming document has a color background such that the background color is not printed Use Show Through when copying documents that are printed on both sides for example newspaper This function removes the reverse image and characters 3 Density 3 2 1 0 1 2 3 Adjust density Darker Keep color intensity and darker image Lighter ...

Page 81: ...he and buttons Enlarge 154 H Letter Legal 129 Letter Tabloid 122 Legal Tabloid Reduce 78 Legal Letter 64 Tabloid Letter 6 Sort OFF ON ON prints 1 entire copy set of the multiple copy document at a time e g pages 1 2 3 1 2 3 1 2 3 OFF batch prints the multiple copy document page by page e g pages 1 1 1 2 2 2 3 3 3 NO FEATURE OPTION DESCRIPTION 1 2 3 4 5 6 ...

Page 82: ...ber from the speed dial list Refer to Assigning Fax Numbers to the Address Book on page 67 for details pressing the Others button on the touch screen then pressing Group Tx and selecting from the group list 4 Using the touch screen 2 set your send properties as required Refer to Advanced Operation on page 81 for details 5 Press the Mono button 3 to start sending your document s NOTE If you wish to...

Page 83: ...nstruct a single scan job from multiple individual sheets or originals Refer to Continuous Scan Mode on page 111 for details TTI OFF ON Prints TTI information on the header of the transmitted fax TTI Select user defined Select the user defined TTI header Note TTI must be ON MCF Report OFF ON Select ON to print a fax confirmation after transmission Delayed Tx user defined Delayed transmission allow...

Page 84: ...o 20 F code boxes can be registered Up to 30 documents can be stored in one box Note Polling and FPolling must be OFF Memory Tx OFF ON Select OFF to enable real time transmission i e fax transmission synchronization with scanning Dialling Options user defined Use the numeric keypad to enter the fax number Allows you to add a prefix pause tone etc for example if you are dialling an extension number...

Page 85: ...ed dial number 3 Doc Type Normal Fine Ext Fine Photo Background Allows you to specify the type of images on the document 4 Density Lightest Lighter Normal Darker Darkest Adjust density Dark Keep color intensity and darker image Light Reduce color intensity and gives lighter image 5 Redial Displays list of previously dialed numbers Select required number from the list then press the Start button to...

Page 86: ...ephone handset if connected Others Doc Type Selection options as above Density TTI TTI Select MCF Report PreFix Add dialling prefix to speed dial number Speed Dial 001 500 Enter the required speed dial number using the numeric keypad or the on screen arrows Volume OFF Low Middle High Alter the volume setting Tone Change dialing method for the region NOTE Up to 30 addresses can be entered using the...

Page 87: ... a document that needs a security protection Refer to Transmission using a Sub Address F Code Transmission on page 89 Printing Stored Documents on page 91 F Code Bulletin Box Communication When the F code bulletin box is set in the recipient machine by specifying the sub address of its notice board a document can be sent to the bulletin box or a document stored in the bulletin box can be taken out...

Page 88: ... Press Password b Using the numeric keypad enter a password c Press Enter 6 If required specify a retention period a Press Hold Time b Using the on screen arrows or numeric keypad enter the number of days NOTE A sub address can be registered using up to 20 digits Numbers and can be registered If you make a mistake when entering the digits press the Clear button to delete and then enter the correct...

Page 89: ...is between 0 and 31 days When 0 is set documents are retained for an indefinite period NOTE A sub address can be registered using up to 20 digits Numbers and can be registered If you make a mistake when entering the digits press the Clear button to delete and then enter the correct digit NOTE If using one byte characters up to 16 characters can be registered If using double byte characters up to 8...

Page 90: ... ID Code a Press I D Code b Enter an ID Code number 4 digits using the numeric keypad c Press Enter NOTE When Auto Print is set to ON a document received in the notice board is printed NOTE When OverWrite is set to ON the previous stored document is overwritten by the received document NOTE When Erase Tx doc is set to ON the document is deleted after a polling transmission NOTE The ID code is not ...

Page 91: ...ent s with text face UP in the ADF or face DOWN on the glass 2 Press the Fax button on the control panel to prompt the Fax Ready screen 3 Press Others 4 Press F Code Tx 5 Using the numeric keypad enter the sub address that is registered in the recipient machine 6 Press Enter 7 Using the numeric keypad type in the password and press Enter 8 Press Close to return to the standby screen 9 Enter the fa...

Page 92: ...he scanner glass 2 Press the SETUP button on the control panel 3 Press Store Doc Setting 4 Press Store 5 Press Bulletin Box Doc 6 Select the F code box in which to store the document 7 If an ID code is set enter the number 4 digits using the numeric keypad 8 Select a method of storing documents Over Write replace a document in the box Add add a new document to the box 9 Press Yes to continue or No...

Page 93: ...c Setting 3 Press Delete 4 Press Bulletin Box Doc 5 Select the F code box storing the document you want to delete 6 If an ID code is set enter the number 4 digits using the numeric keypad 7 Select the file number of the document you want to delete 8 Press Yes to continue or No to cancel NOTE When a document is received into an F code box the F code receiving notice is printed Check the F code box ...

Page 94: ...rn to the list of fax jobs Fax Job Reports and Listings Refer to Reports and Listings on page 114 Fax Receiving Your MFP is set to receive faxes automatically if you wish to change this to manual receive refer to Auto Rx on page 82 for details Your MFP is set to fax ready reception mode if you wish to change this refer to Reception Mode on page 70 NOTE If the MFP is actively sending or receiving a...

Page 95: ...e resolution quality to Fine Normal or Fast c Set the orientation to Portrait or Landscape 5 On the Cover Sheet tab a Set the cover sheet usage settings as appropriate b Select a cover sheet format 6 On the Sender tab a Enter your name b Enter your fax number c Enter comments if required d If required select the Add an outside call number checkbox and enter the Outside call number as appropriate N...

Page 96: ...t list e If you need to remove a number from the recipient list highlight the appropriate name and then press the Delete button f Once you have completed your list press the OK button to close the Select Recipients window 8 Press the OK button to close the fax driver window 9 Press OK to start sending your fax Adding Fax Numbers to the Phone Book To add a fax destination number to the phone book 1...

Page 97: ... required type in a Comment 9 Press the OK button to save Adding New Groups to the Phone Book To add a new group to the phone book 1 From your application s File menu select Print 2 In the Select Printer window highlight the fax driver option 3 Press the Preferences button to display the fax driver window 4 Click the Phone book button The phone book screen displays 5 Select FAX number New Group 6 ...

Page 98: ...s 2 Right click your machine icon and select Printer Preferences 3 In the Setup tab click the Phone Book button 4 From the pull down menu click Tool Export 5 In the Export File screen enter a name for the file and click the Save button The phone book is saved 6 Import the saved phone book file to the other computer a In the fax driver installed on the computer that the phone book file was imported...

Page 99: ...E mail USB Memory Local PC Network PC Remote PC 4 Set your scanning options as required For further details refer to the following sections 5 Press Mono 2 to scan your document s in black and white or Color 3 to scan your document s in color NOTE Local PC select target application from the control panel on the MFP Remote PC select target application from utility on your PC NOTE If you wish to canc...

Page 100: ...ect and text templates Use the QWERTY keyboard to edit the subject text or touch the on screen button to select the subject text templates File Name User defined Use the QWERTY keyboard to enter an appropriate file name DuplexScan OFF Right Left Top Select the bound originals binding position Cont Scan OFF ON Allows you to continue scanning more documents Allows you to construct a single scan job ...

Page 101: ...ON Adjust the width settings using the arrow buttons Input range 5 to 50mm EraseCentr OFF ON Adjust the width settings using the arrow buttons Input range 1 to 50mm Contrast 3 2 1 0 1 2 3 Adjust contrast setting High Enhance brightness Low Reduce brightness Hue R 3 2 1 0 1 2 3 G Adjust R G balance settings G Enhance green R Enhance red Saturation Low 3 2 1 0 1 2 3 High Adjust saturation setting Hi...

Page 102: ...arch Search the LDAP address book by User Name and or E mail address 3 Doc Type Doc Type Text Text Photo Photo Allows you to specify the type of images on the document Removal for Background Show Through sTHR Auto OFF 1 Low 2 3 4 5 High sTHR Allows you to block out the color background of the image assuming document has a color background such that the background color is not printed Use Show Thro...

Page 103: ...addresses Simply press the Destination button to add and enter another address Up to 80 characters can be entered in the Destination Reply to and the Subject Template fields If the administrator has set the SMTP or POP3 authentication after sending your scanned document to e mail addresses and if no additional transmissions are required select Others Logout to log out of the system This is to prev...

Page 104: ...een press the USB Memory option 5 Using the options available on the touch screen you can enter a file name and alter the scan features to suit your needs 6 Press the Mono button to scan your document s in black and white or the Color button to scan your document s in color Upon scan completion the machine will beep and a confirmation message displays 7 Remove the USB memory from the machine NOTE ...

Page 105: ...Scan in accordance with your settings for Scan to Application1 The scanned image data is opened in the application specified by the Actkey Utility for Application 1 b Folder When the Folder function is selected the Actkey Utility executes PC Scan in accordance with your settings for Scan to Folder The scanned image data is saved in the specified folder NOTE This feature is only available when you ...

Page 106: ...scanned image data is saved in the specified folder and is ready for the software to send as an attachment Complete the data on screen and send Actkey Interface Double click the Actkey Icon on your desktop The Actkey console below displays The functions below can now be controlled from the PC Scan to Application1 Scan to Application2 Scan to Email Scan to Folder Scan to PC Fax As the cursor passes...

Page 107: ...hers SubFolder User defined Enter the subdirectory where the scanned document will be stored DuplexScan OFF Right Left Top Select the bound originals binding position Cont Scan OFF ON Allows you to continue scanning more documents Allows you to construct a single scan job from multiple individual sheets or originals Refer to Continuous Scan Mode on page 111 for details Direction Left Edge Top Edge...

Page 108: ...settings using the arrow buttons Input range 1 to 50mm Contrast 3 2 1 0 1 2 3 Adjust contrast setting High Enhance brightness Low Reduce brightness Hue R 3 2 1 0 1 2 3 G Adjust R G balance settings G Enhance green R Enhance red Saturation Low 3 2 1 0 1 2 3 High Adjust saturation setting High Enhance image sharpness Low Reduce hue RGB R 3 2 1 0 1 2 3 G 3 2 1 0 1 2 3 B 3 2 1 0 1 2 3 Adjust RGB contr...

Page 109: ...ewspaper This function removes the reverse image and characters 3 Density 3 2 1 0 1 2 3 Adjust density Darker Enhance image sharpness and color Lighter Reduce hue and color 4 Resolution 75dpi 100dpi 150dpi 200dpi 300dpi 400dpi 600dpi Allows you to select the appropriate resolution Remember the higher the resolution the bigger the file size 5 Scan Size Auto Letter LEF Letter Tabloid Legal14 H LTR A...

Page 110: ...ofile name 6 Press Enter to assign the name and proceed to the profile screen 7 Update the profile parameters as necessary refer to Profile on page 34 8 Press Enter to save the profile entry or press Cancel to exit without saving Deleting a Network Profile To delete a network profile 1 Press the Setup button on the control panel to prompt the Setup screen 2 On the touch screen press Profile From h...

Page 111: ...once unless you want to choose another scanner 6 Select a profile Choose from a B W Document b Grayscale Document c Color Document d Color Photograph NOTE This feature is only available when you connect to your MFP via USB NOTE After Remote PC is selected user action is performed at your PC Pull Scan NOTE The instructions below use PaperPort 11 SE as an example If you use an alternative applicatio...

Page 112: ...ons 8 Press the required scan button 1 to start scanning 9 Press Quit to continue a Press Scan More Pages 2 to continue scanning additional documents b Press Scan Other Side 3 to scan the reverse side of the original document c Press Done 4 to finish scanning 1 2 3 4 ...

Page 113: ...s the Others button 4 Press the Cont Scan button 5 Select ON and press Enter 6 Press Close to exit the menu and return to the Fax Ready screen 7 Using the touch screen set your send properties as required 8 Press Mono to start scanning the first document Once the current scanning operation is complete the screen will display Set next document If you have further documents to scan press the Scan ne...

Page 114: ...een d Press the 1 2 sides button on screen e Press the Enter button on screen f Press the Scan Size button on screen g Press the A4 SEF button on screen h Press the Enter button on screen i Press the Close button on screen j Using the numerical keypad type in 20 5 Press the Job Programs button on the control panel 6 Using the QWERTY keypad type in an appropriate title for the program 7 Press the E...

Page 115: ...to exit Changing the Key Speed To help you monitor the operation of each step you can alter the speed at which each step is performed To alter the key speed 1 Press the Setup button on the control panel to prompt the Setup screen 2 Press the Job Programs Setting button 3 Press the Key Speed button 4 Select the required key speed and press Enter 5 Press the Close button twice to exit the menu Editi...

Page 116: ...tton to display the information report and listing options 2 Select required report or list File List Demo Page Error Log Scan to Log MFP Usage Report Network Info 3 MFP Usage Report only use the on screen arrows or the keypad to specify the number of copies required 4 At the prompt press Yes to print the report list or press No to cancel the operation and return to the list of information reports...

Page 117: ...Press the SCAN button 2 Press the E mail Address button 3 At the prompt press Yes to print the list of e mail addresses or press No to cancel the operation Print 1 Press the PRINT button to display the print report and listing options 2 Select required report or list PCL Font List PSE Font List PPR Font List FX Font List Color Pattern Color Profile 3 At the prompt press Yes to print the report lis...

Page 118: ...x for 3 pages per job 16 000 pages approx for 2 page per job 11 000 pages approx for 1 page per job Transfer belt Approximately 80 000 Letter pages Fuser Approximately 100 000 Letter pages Consumable Order Details Only use genuine original consumables to ensure the best quality and performance from your hardware Non original products may adversely affect your MFP s performance NOTE When the on scr...

Page 119: ...ions etc which may be in force concerning waste recycling If you do spill any toner powder lightly brush it off If this is not enough use a cool damp cloth to remove any residue Do not use hot water and never use solvents of any kind They will make stains permanent 1 Pull the lever a firmly to release the lock and then gently raise the scanner b CAUTION To avoid toner wastage and possible toner se...

Page 120: ...al that they go back in the same order 5 Pull the colored toner release lever 1 on the cartridge to be replaced fully towards the front of the MFP WARNING If the MFP has been in use the fuser may be hot This area is clearly labelled Do not touch 1 Cyan cartridge 3 Yellow cartridge 2 Magenta cartridge 4 Black cartridge b a 1 2 3 4 1 ...

Page 121: ...en and distribute the toner evenly inside the cartridge 10 Remove the wrapping material and peel off the adhesive tape from the underside of the cartridge 11 Holding the cartridge by its top center with the colored lever to the right lower it into the printer over the image drum unit from which the old cartridge was removed CAUTION The green image drum surface is very delicate and light sensitive ...

Page 122: ... of the cartridge down onto the image drum unit 13 Pressing gently down on the cartridge to ensure that it is firmly seated push the colored lever 1 towards the rear of the MFP This will lock the cartridge into place and release toner into the image drum unit 14 Close the top cover and press down firmly so that the cover latches closed 15 Gently lower the scanner 2 1 1 ...

Page 123: ...ck 1 Pull the lever a firmly to release the lock and then gently raise the scanner b 2 Press the cover release a and open the top cover b fully CAUTION Static sensitive devices handle with care WARNING If the MFP has been in use the fuser will be hot This area is clearly labelled Do not touch b a b a ...

Page 124: ... toner cartridge and the image drum cartridge 8 Lift the right hand end of the cartridge and then draw the cartridge to the right to release the left hand end as shown and withdraw the toner cartridge out of the 1 Cyan cartridge 3 Yellow cartridge 2 Magenta cartridge 4 Black cartridge CAUTION The green image drum surface at the base of the cartridge is very delicate and light sensitive Do not touc...

Page 125: ...e new image drum cartridge as shown Push the left end in first and then lower the right end in It is not necessary to fit a new toner cartridge at this time unless the remaining toner level is very low 11 Push the colored release lever 1 away from you to lock the toner cartridge onto the new image drum unit and release toner into it 12 Holding the complete assembly by its top centre lower it into ...

Page 126: ...allow the fuser to cool for about 10 minutes before opening the cover 2 Pull the lever a firmly to release the lock and then gently raise the scanner b NOTE If you need to return or transport this product for any reason please make sure you remove the image drum unit beforehand and place in the bag provided This is to avoid toner spillage Refer to Appendix A Moving and transporting on page 177 for...

Page 127: ...Note the positions of the four cartridges It is essential that they go back in the same order WARNING If the MFP has been in use the fuser will be hot This area is clearly labelled Do not touch 1 Cyan cartridge 3 Yellow cartridge 2 Magenta cartridge 4 Black cartridge b a 1 2 3 4 ...

Page 128: ...s 8 Pull the lifting bar 2 upwards so that belt tilts up towards the front and withdraw the belt unit from the MFP CAUTION The green image drum surface at the base of each cartridge is very delicate and light sensitive Do not touch it and do not expose it to normal room light for more than 5 minutes If the drum unit needs to be out of the MFP for longer than this please wrap the cartridge inside a...

Page 129: ...r the belt unit flat inside the MFP 10 Turn the two fasteners 1 90 to the right until they lock This will secure the belt unit in place 11 Replace the four image drums complete with their toner cartridges into the printer in the same sequence as they came out cyan nearest the rear magenta yellow and black nearest the front 12 Close the top cover and press down firmly so that the cover latches clos...

Page 130: ... the cover 2 Pull the lever a firmly to release the lock and then gently raise the scanner b 3 Press the cover release a and open the top cover b fully WARNING If the MFP has recently been in use some fuser components will be very hot Handle the fuser with extreme care holding it only by its handle which will only be mildly warm to the touch A warning label clearly indicates the area b a b a ...

Page 131: ...P If the fuser is still warm place it on a flat surface which will not be damaged by heat 7 Remove the new fuser from its packaging and remove the transit material 8 Holding the new fuser by its handle make sure that it is the correct way round The retaining lever 2 should be fully upright 9 Lower the fuser into the MFP locating the two lugs 3 into their slots in the metal partition which separate...

Page 132: ...ntenance 130 10 Push the retaining lever 2 towards the rear of the MFP to lock the fuser in place 11 Close the top cover and press down firmly so that the cover latches closed 12 Gently lower the scanner 2 ...

Page 133: ...he MFP the ADF From time to time the pad assembly and feed rollers may become contaminated with ink toner particles or paper dust In this case the scan module may not feed documents smoothly If this occurs follow the cleaning procedure below 1 Carefully pull lever 1 and open the ADF front cover 2 CAUTION Use a clean moist lint free cloth for cleaning Do not use benzine thinners or alcohol as a cle...

Page 134: ...lers forward with your finger and repeat step 2 until the rollers are clean 4 Carefully lift inner cover 4 5 Wipe rollers 5 6 by moving the cloth from side to side 6 Rotate the rollers forward with your finger and repeat step 5 until the rollers are clean 7 Close the ADF front cover NOTE Turn gear wheel 7 to rotate rollers 6 2 3 5 4 6 7 ...

Page 135: ... cloth and gently wipe the document glass 2 and the white sheet 3 on the under side of the document cover to remove dust or any toner particles 3 Close the document cover 1 the Touch Screen To clean the display surface use a soft cloth either dry or moistened with neutral detergent or ethanol Do not use any organic solvents acid or alkali solutions CAUTION Be careful not to stress or damage the to...

Page 136: ... not come out clearly has white lines or when text is blurred There is no need to switch the MFP off to clean the lens 1 Pull the lever a firmly to release the lock and then gently raise the scanner b 2 Press the cover release a and open the top cover b fully b a b a ...

Page 137: ...oth and gently wipe the LED head surface 4 Close the top cover and press down firmly so that the cover latches closed 5 Gently lower the scanner CAUTION Do not use methyl alcohol or other solvents on the LED head as damage to the lens surface will occur ...

Page 138: ...B maximum 1 Press Setup Shutdown and Yes Then switch the MFP off and disconnect the power cable Pull open the access panel on the side of the machine 2 Carefully remove the new memory board from its wrapping Try to handle the board only by its short edges avoiding contact with any metal parts as far as possible In particular avoid touching the edge connector Notice that the memory board has a smal...

Page 139: ...emove it a Grip the board firmly by its short edges and pull it out of the slot b Place the removed memory board into the antistatic bag which originally contained the new memory board 5 Hold the new memory board by its short edges so that the edge connector faces in towards the RAM expansion slot and the small cutout is closer to the bottom of the machine 6 Gently push the board into the RAM expa...

Page 140: ...s a Press Reports button 1 on the control panel b On the touch screen touch the Configuration button 2 c At the prompt touch Yes to print the report 10 Examine the first page of the configuration report Near the top of the page above the horizontal line you will see the current MFP configuration This list contains the figure for total memory size This should indicate the total memory now installed...

Page 141: ...is the same for both paper feed cabinet WARNING Do NOT install any other configuration as this will result in the machine being unstable REF DESCRIPTION CONTENT 1 Paper Feed Cabinet One paper tray Tall storage cabinet 2 2 Tray Paper Feed Cabinet Two paper trays Short storage cabinet 3 Accessory pack Plate x 4 Screw x 24 Stabilizing foot cover x 6 Rear stabilizing foot x 2 Front stabilizing foot x ...

Page 142: ...connect the power cable 2 Place additional paper tray s cabinet assembly at the desired location NOTE For illustration purposes two additional trays and the short cabinet is shown The procedure for installing one tray and the tall cabinet is identical 600mm 200mm 200mm 1000mm 831mm 1130mm 462mm 600mm ...

Page 143: ...izing foot 6 and secure in position using screws 7 as shown Repeat for opposite side 4 Observing safety rules for lifting and using locating guides place MFP on top of the tray cabinet assembly 5 Loosen eight screws 7 four on left side and four on right side WARNING This product is heavy a minimum of three people are required to lift it safely 6 5 7 7 7 7 2 1 Post 7 Post 7 ...

Page 144: ...en the eight screws 7 removed in Step 5 9 Position side panels as shown matching up the locating lugs and sockets and then push the panel firmly into place 10 Clip stabilizing foot covers into position ensuring you align locating lugs and grooves as shown 11 Re connect the power cable and switch the MFP ON 4 3 A A B D D C C B B A A ...

Page 145: ...e driver must be adjusted on each user s computer Windows 1 Access the driver s Properties window a Open the Printers window called Printers and Faxes in Windows XP via the Start Menu or from the Windows Control Panel b Right click the icon for this machine and choose Properties from the pop up menu 2 Select the Device Options tab In the Windows XP PostScript driver the tab may be called Device Se...

Page 146: ...e Mac OS X Print Fax Preferences 2 Click Printing 3 Click Set Up Printers 4 Ensure your machine is selected and click Show Info 5 Click the menu and choose Installable Options 6 Select all hardware options appropriate to your machine and click Apply Changes ...

Page 147: ...hen an alarm also sounds The touch screen displays a message giving the location of the jam If printing multiple pages or copies do not assume that having cleared an obvious sheet others will not also be stopped somewhere along the path These must also be removed in order to clear the jam fully and restore normal operation If the Voice Guidance button is flashing press it to hear an explanation of...

Page 148: ...nter 1 Pull the lever a firmly to release the lock and then gently raise the scanner b 2 If a sheet has completed a majority of its feed through the printer simply grip it and pull gently to draw it fully out If it does not remove easily do not use excessive force It can be removed from the rear later b a ...

Page 149: ...is advanced far enough grip it and pull it gently out If necessary rotate roller 1 to advance the paper and aid removal WARNING If the MFP has been in use the fuser may be hot This area is clearly labelled Do not touch NOTE If no paper is visible follow the next steps to remove it from the MFP b a 1 2 ...

Page 150: ...our furniture and to avoid damaging the green drum surface 7 Repeat this removal procedure for each of the remaining image drum units 1 Cyan cartridge 3 Yellow cartridge 2 Magenta cartridge 4 Black cartridge CAUTION The green image drum surface at the base of the cartridge is very delicate and light sensitive Do not touch it and do not expose it to normal room light for more than 5 minutes If the ...

Page 151: ...t surface and withdraw the sheet c To remove a sheet just entering the fuser 3 separate the trailing edge of the sheet from the belt lift the fuser pressure release levers 4 up and press towards the rear to release the fuser s grip on the sheet and withdraw the sheet through the drum cavity area CAUTION Do not use any sharp or abrasive objects to separate sheets from the belt This may damage the b...

Page 152: ... This will protect the drums from excessive exposure to room lighting while you check the remaining areas for jammed sheets 6 Open the rear exit tray and check for a sheet of paper in the rear path area Pull out any sheets found in this area If the sheet is low down in this area and difficult to remove it is probably still gripped by the fuser In this case raise the top cover reach around and pres...

Page 153: ...the cover 11 Pull out the paper tray and ensure that all paper is stacked properly is undamaged and that the paper guides are properly positioned against the edges of the paper stack When satisfied replace the tray 12 Close the top cover and press down firmly at both sides so that the cover latches closed NOTE If the paper is not advanced enough to grip pull the duplex unit 2 out of the machine an...

Page 154: ...roubleshooting 152 13 Gently lower the scanner When the jam has been cleared if Jam Recovery is set to enabled in the Printer Adjust menu the MFP will attempt to reprint any pages lost due to paper jams ...

Page 155: ...ecommended paper Printing is light The toner cartridge is not properly seated Reinstall the toner cartridge The toner is low Open the top cover and tap the cartridge a few times to evenly distribute any remaining toner If symptoms persist replace the toner cartridge The paper is moist Use paper stored in proper temperature and humidity conditions The paper is not suitable for the printer unit Use ...

Page 156: ...oblem is not resolved White area of paper is lightly stained Paper contains static Use paper stored in proper temperature and humidity conditions Too thick paper is used Use thinner paper The toner is low Open the top cover and tap the cartridge a few times to evenly distribute any remaining toner If symptoms persist replace the toner cartridge Periphery of the letters is smudged The LED head is d...

Page 157: ... the local MFP Faxing is possible but the image of the document printed by the remote machine is very poor If the faxed document has small type complex illustrations photos or is very light or very dark try changing the fax quality and density settings See Doc Type and Density on page 83 Copy the document on the machine to determine how it will transmit The problem may be caused by telephone line ...

Page 158: ...ix is entered before the telephone number for each number dialed or programmed into the MFP see PreFix on page 42 MFP always answers before its possible to use the external telephone If an external telephone is connected change the MFP s ring response setting Ring Response on page 42 Also check the reception mode setting of the machine see Reception Mode on page 61 Faxes received sometimes look di...

Page 159: ...n error occurs when writing NIC download data DLCODE 1 Memory allocation error 2 Download file error 3 Device allocation error 4 No device space 5 File writing failure 6 CU F W mismatch Restart the machine Turn it off and on again If the code still appears contact your dealer Initializing Inspection is required PU Flash Error Restart the machine Turn it off and on again If the code still appears c...

Page 160: ...it Near Life Indicates transfer belt is near the end of it s life Order replacement transfer belt Warning Please Change Fuser Unit Notifies the life of the fuser This is a warning only Warning Please Change Belt Unit Notifies the life of the belt This is a warning only Warning COLOR Toner Empty Toner empty Warning status takes effect at Cover Open Close Allows printing approx 50 pages A4 5 duty de...

Page 161: ...2 A job received from a user who is denied PC faxing Contact your network administrator for help Warning File Erasing Indicates that a secure file is being erased Warning Deleting encrypted job Indicates that an encrypted authentication print job is being erased Warning Erased Data Full The log buffer was full and data was deleted Warning Expired Secure Job Press Stop key Indicates that an applica...

Page 162: ...D obsolete 21 Deleted 22 No block device 23 Bad seek 24 Internal error 25 Write only Warning PUFLASH Flash Error PUFLASH PU Tray 2 Tray 3 Duplex Warning Received invalid data Press Stop key A job has been deleted due to corrupt data being detected by the integrity verification in authentication printing Warning Received invalid data Press Stop key An unsupported PDL command has been received or a ...

Page 163: ...N ID entered is not authorized to perform the function Function copy copy in color fax ScanToMail ScanToUSB ScanToLocalPC ScanToNetworkPC Error TRAY Media Mismatch On TRAY Please Set paper MEDIA_SIZE MEDIA_TYPE To cancel Select Cancel The media size or both media size and media type in the tray does not match the print data Load mmm ppp paper in tray TRAY 460 MPTray 461 Tray 1 462 Tray 2 463 Tray ...

Page 164: ...rror Wait a moment Network Initializing Diplays when the NIC initialization occurs as the setting is changed Error No Paper On TRAY Please set paper MEDIA_SIZE To cancel Select Cancel Printing request is issued to an empty tray TRAY 490 MPTray 491 Tray 1 492 Tray 2 493 Tray 3 Load media into tray to allow printing Error 440 441 TRAY Missing Please close TRAY To cancel Select Cancel Indicates remov...

Page 165: ...toner cartridge Replace with genuine toner cartridge Error 614 Y Error 615 M Error 616 C Error 617 K Error 620 621 622 623 COLOR Toner Regional Mismatch ERRCODE Incompatible toner cartridge Replace with genuine toner cartridge Error 620 Y Error 621 M Error 622 C Error 623 K Error 550 551 552 553 COLOR Toner Regional Mismatch ERRCODE Incompatible toner cartridge Replace with genuine toner cartridge...

Page 166: ...hing cover Paper jam occurred during paper feeding from MP tray See Clearing Paper Jams If the code still appears contact your dealer Error 391 392 393 Paper jam Open check the flashing cover Open the front cover remove the paper and close the cover Error 391 Tray 1 Error 392 Tray 2 Error 393 Tray 3 See Clearing Paper Jams If the code still appears contact your dealer Error 380 Paper jam Open chec...

Page 167: ...s life alarm Error 350 Y Error 351 M Error 352 C Error 353 K Warning status takes effect at cover open close Error 560 561 562 563 Please install New COLOR Image Drum The toner empty error occurs after the image drum has reached the end of its life Error 560 Y Error 561 M Error 562 C Error 563 K Message is displayed until the image drum is replaced Error 354 Please change Fuser Unit ERRCODE The fu...

Page 168: ...11 Front cover If the code still appears contact your dealer Error 316 Cover Open Close the flashing cover Close the duplex cover If the code still appears contact your dealer Error Cover Open Close the flashing cover Indicates that the ADF cover is open Indicates that the inter lock cover on the scanner unit is lifted up Note If the inter lock cover is lifted up during scanning from the ADF a doc...

Page 169: ...r 3 Device allocation error 4 No device space 5 File writing failure 6 CU F W mismatch Error Shutdown screen Initializing screen Controller unit is rebooting CODE 0 Reboot due to a reason other than the following 1 Reboot due to PJLCommand 2 Reboot in accordance with a menu change 3 Reboot due to quit operator of PostScript Language 4 reboot by Network Utility including Web Error Shutdown in progr...

Page 170: ...x job Maximum number of delayed fax registration has already been met Error File Transmission Error Press Stop key File sending has failed due to file server problems network cable disconnected or network trouble Error E mail Transmission Error Press Stop key E mail sending has failed due to mail server problems network cable disconnected or network trouble Error Check SMTP Settings Press Stop key...

Page 171: ...hat the data transfer type is not supported in the FTP server Change the data transfer type in FTP server Error File Writing Failed Press Stop key Failed to save image file in file server during Scan to Network PC execution Error Storage Space Full Press Stop key File sending failed due to insufficient free space in storage device FTP Server Error Change File Name Press Stop key File sending faile...

Page 172: ... Others Fatal Error Fatal 126 Power Off and Wait for a while ERRCODE Condensing Error Water vapor has condensed into liquid droplets in the MFP Turn off the MFP and wait for a while If a fatal code still appears contact your dealer Fatal Power Off On ERRCODE Fatal Error If a fatal code appears contact your dealer Fatal Inspection is required ERRCODE Fatal Error If a fatal code appears contact your...

Page 173: ...C 2 0 to 80 RH Scanning Image sensor Color CCD Light source Cold Cathode Fluorescent Lamp CCFL Optical resolution 600 x 600 dpi Output data Type Device RGB Resolution 600 x 600 dpi 600 x 300 dpi Data bit depth 24 bit 8 bit x 3 Touch screen Size 5 8 inch 147 mm No of characters 320 x 240 dots Contrast adjustment yes Back light CCFL LED indications Power Save red Alarm red Comm green Memory Receive ...

Page 174: ...es per minute monochrome Number of copies Up to 999 Resolution Text Text Photo Photo 300 x 300dpi Extra Fine 600 x 600 dpi Doc Type Text Text Photo Photo Extra Fine Density 7 levels Zoom 25 to 400 Input tray Tray 1 MP Tray Tray 2 optional Tray 3 optional Edge erase 5 to 50 mm 0 2 to 2 inches Margin 25 to 25 mm 1 to 1 inch Paper saving N in 1 2 in 1 4 in 1 horizontal or vertical layout 8 in 1 horiz...

Page 175: ... ZIP RTMP ATP PAP IEEE802 1X IEEE802 1X EAP TLS PEAP Supported browsers Microsoft IE 4 1 or higher Netscape Navigator 4 0 or higher Configuration requirement IP address Subnet mask Gateway SMTP server POP3 server FTP server Web server Fax Specification Circuits PSTN PBX line Compatibility Super G3 and G3 Transmission speed Under 3 sec Super G3 6 sec G3 Line interface Dual RJ 11C Line and TEL Compr...

Page 176: ...error or paper out situation occurs Remote Yes F code Yes using ITU standard sub address and pass code Polling Yes F code polling Yes using ITU standard sub address and pass code E mail Specification Communication protocol SMTP MIME POP3 File formats B W Grey Color PDF TIFF PDF TIFF JPEG XPS Default file format PDF Resolution 75 100 150 200 300 400 600 dpi Default resolution 200 dpi Address book v...

Page 177: ... number of profiles 50 Printing Speed 26 pages per minute color 33 pages per minute monochrome Resolution 600 x 600 dpi 600 x 1200 dpi Optical 600 x 600 dpi Memory 512 MB standard upgradeable to 768 MB max Paper capacity at 20 lb US Bond 75 g m 300 sheets in main tray 100 sheets in multi purpose tray 530 sheets in optional 2nd tray 530 sheets in optional 3rd tray Paper weight Minimum all trays 17 ...

Page 178: ...ldscharbV Duty cycle 50 000 pages per month max for 1 year 10 000 pages per month average 5 duty Toner life CMYK ISO IEC19798 CMY 10 000 images K 9 500 images Image drum life 20 000 pages at 3 pages per job Belt life 80 000 letter pages at 3 pages per job Fuser life 100 000 letter pages ITEM SPECIFICATION ...

Page 179: ...ouch screen press Admin Setup c Enter the administrator password and press Enter d Press User Install e Press the arrow symbol twice to view page 3 of the User Install screen f Press Mirror Carriage mode g At the prompt press Yes to confirm h If necessary remove plugs 1 from the scanner lock locations as shown i Using the tool provided 2 lock the scanner at the two locations as shown 1 2 ...

Page 180: ...confirm shutdown 2 Turn off the MFP and disconnect or remove the following Power cord earth wire Printer cable Paper in the paper cassette 3 Move the MFP to the new location WARNING This product is heavy a minimum of three people are required to lift it safely NOTE Be sure to unlock the scanner before turning on the MFP after transportation and then disable the mirror carriage transfer mode ...

Page 181: ...f the User Install screen f Press Mirror Carriage mode g At the prompt press Yes to confirm h If necessary remove plugs 1 from the scanner lock locations as shown WARNING Your MFP is a precision machine and can be damaged during transportation if packaged incorrectly NOTE If your machine is equipped with the additional paper tray s and cabinet remove these before transporting Refer to Additional P...

Page 182: ...se k Press the SETUP button on the control panel l On the touch screen press Shutdown m On the touch screen press Yes to confirm shutdown 2 Turn off the MFP and disconnect or remove the following Power cord earth wire Printer cable Paper in the paper cassette 3 Pull the lever a firmly to release the lock and then gently raise the scanner b 2 b a ...

Page 183: ...e image drum units back into the MFP 8 Close the top cover and press down firmly so that the cover latches closed WARNING If the MFP has been in usen the fuser will be hot This area is clearly labelled Do not touch CAUTION The green image drum surface at the base of each cartridge is very delicate and light sensitive Do not touch it and do not expose it to normal room light for more than 5 minutes...

Page 184: ... it in a box NOTE It is recommended that you use the original box and packaging if available WARNING This product is heavy a minimum of three people are required to lift it safely NOTE Be sure to unlock the scanner before turning on the MFP after transportation and then disable the mirror carriage transfer mode ...

Page 185: ...ity 17 Configuration tool 16 Fax driver 15 Plug and play installation 15 Setting up the Actkey Utility 17 TWAIN and printer drivers 15 Internet Communication Features 25 Scan to E mail 25 Scan to FTP 25 M Minimum Configuration Requirements 23 O Operation 73 Copying 75 Loading Document s for copying 73 Placing Document s on the Glass 74 Scan to PC server option 102 Scanning 97 Sending Document s vi...

Page 186: ...Subnet Mask 24 S Scanner unit log in 72 log out 72 ...

Page 187: ......

Page 188: ...Part Number OMMFX3400 2008 Muratec America Inc http www muratec come Muratec America Inc 3301 East Plano Parkway Suite 100 Plano Texas 75074 ...

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Muratec MFX-C3400, User Manual

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